{"data":{"id":199017,"slug":"kundcentermedarbetare-vid-behov-till-oresundsbron-2","type":"job","title":"Customer Service Representative On-Call at \u00d8resundsbron","description":"About the Position\nAs a Customer Service Representative, you will work in an open office environment alongside service-minded colleagues. You will experience a fast-paced atmosphere and answer customer inquiries via phone and email. The most common questions concern pricing, invoices, complaints, and refunds.\n\n\u00d8resundsbron's customers speak Swedish, Danish, and English, so it is a requirement that you have a good understanding of all three languages. Your working hours will be Monday - Friday 08:45-17:15.\nYour main responsibilities in this role will include:\nFocusing on exceptional customer experience\nMeeting established KPIs\nHandling incoming calls and responding to emails\nOther administrative tasks, such as mail handling and registration\n\nThe Customer Service Representative position is a consulting assignment on an as-needed basis through Adecco.\n\nAbout You\nWe are looking for someone who is service-minded and seeking a long-term on-call position. You will work approximately two days per week during school terms and are available to work full-time during Christmas and summer. You have previous customer contact experience, and if you have worked in customer service, this is a merit.\n\nTo succeed in this role, you need to have good communication skills, find it easy to build relationships, be solution-focused, and be adaptable. Since you will work in multiple systems, good computer skills and the ability to learn quickly are required. To thrive in this role, you need to have a positive attitude and be able to contribute to a good atmosphere in the workplace.\n\nImportant for the position:\nThat you are currently a student or have another main occupation of at least 50%\nIf you study - at least three terms of studies remaining\nAvailable to work two days per week, plus full-time during Christmas and summer\nPrevious experience in service and customer contact\nGood knowledge of Swedish and English\nBasic understanding of the Danish language\n\nMeritorious for the position:\nExperience in customer service where you have received inquiries via phone, email, or chat\nFluent Danish skills, or Danish as a native language\n\nNOTE! Start date for this position is November 4, 2026. The position will begin with training that will be held on the dates specified below. It is important that you as an applicant ensure now that you can attend all full days:\nWeek 45: Wednesday, Thursday, and Friday (November 4, 5, and 6) 09:00-16:00\nWeek 46: Monday, Tuesday, and Wednesday (November 9, 10, and 11) 09:00-16:00\n\nAbout \u00d8resundsbron\nWe can offer an exciting and diverse position at a visionary and dynamic Danish-Swedish workplace that serves as the hub of a vibrant region where you will help shape development. We are 145 employees working to make \u00d8resundsbron the best route to experiences and opportunities on the other side of the \u00d8resund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. Effective cooperation is a prerequisite for achieving our goals, and therefore we at \u00d8resundsbron are helpful bridge builders.\n\nContact Information\nIf you have questions about the recruitment, please contact the responsible recruiter:\nSofia Fahl\u00e9n via sofia.fahlen@adecco.se\nIf you have questions regarding registration, please contact support via info@adecco.se\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Kundcentermedarbetare vid behov till \u00d8resundsbron","description_original":"Om tj\u00e4nsten\nSom Kundcentermedarbetare kommer du att arbeta i ett \u00f6ppet kontorslandskap tillsammans med servicemedvetna kollegor. Du f\u00e5r uppleva ett h\u00f6gt tempo och besvara v\u00e5ra kunders fr\u00e5gor via telefon och mejl. De vanligaste f\u00f6rekommande fr\u00e5gor som ber\u00f6rs \u00e4r prisfr\u00e5gor, fakturor, reklamationer och \u00e5terbetalningar.\n\n\u00d8resundsbrons kunder pratar b\u00e5de svenska, danska och engelska, d\u00e4rf\u00f6r \u00e4r det ett krav att du har en god f\u00f6rst\u00e5else f\u00f6r samtliga spr\u00e5k. Dina arbetstider kommer vara m\u00e5ndag - fredag 08:45-17:15.\nI din roll kommer dina huvudsakliga arbetsuppgifter att inneb\u00e4ra:\nFokus p\u00e5 en enast\u00e5ende kundupplevelse\nN\u00e5 uppsatta KPI:er\nHantera inkommande samtal via telefon och besvara mejl\n\u00d6vriga administrativa arbetsuppgifter, s\u00e5som posthantering och registrering\n\nTj\u00e4nsten som Kundcentermedarbetare \u00e4r ett konsultuppdrag vid behov via Adecco.\n \nOm dig\nVi s\u00f6ker dig som \u00e4r serviceminded och \u00e4r ute efter en l\u00e5ngsiktig behovsanst\u00e4llning. Du arbetar cirka tv\u00e5 dagar i veckan under terminerna och \u00e4r tillg\u00e4nglig att arbeta heltid under under jul och sommar. Du har tidigare erfarenhet av kundkontakt och har du arbetat inom kundtj\u00e4nst \u00e4r detta meriterande.\n\nF\u00f6r att lyckas i rollen beh\u00f6ver du ha en god kommunikationsf\u00f6rm\u00e5ga, ha l\u00e4tt f\u00f6r att bygga relationer, vara l\u00f6sningsfokuserad samt anpassningsbar. D\u00e5 man arbetar i flertal system kr\u00e4vs det att du har god datorvana och att du \u00e4r snabbl\u00e4rd. F\u00f6r att trivas i rollen beh\u00f6ver du ha en positiv inst\u00e4llning och kunna bidra till god st\u00e4mning p\u00e5 arbetsplatsen.\n\nViktigt f\u00f6r tj\u00e4nsten \u00e4r:\nAtt du just nu \u00e4r studerande eller har en annan huvudsaklig syssels\u00e4ttning p\u00e5 minst 50% \nOm du studerar - minst tre terminer kvar av studier\nTillg\u00e4nglig f\u00f6r arbete tv\u00e5 dagar i veckan, samt heltid under jul och sommar\nTidigare erfarenhet av service och kundkontakt\nGoda kunskaper i svenska och engelska\nGrundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r danska spr\u00e5ket\n\n\nMeriterande f\u00f6r tj\u00e4nsten \u00e4r:\nErfarenhet av kundtj\u00e4nst d\u00e4r du tagit emot \u00e4renden via telefon, mejl eller chatt\nFlytande kunskaper i danska, alternativt danska som modersm\u00e5l\n\n \nOBS! Start f\u00f6r denna tj\u00e4nst \u00e4r 4 november 2026. Tj\u00e4nsten startar med uppl\u00e4rning som kommer att h\u00e5llas vid de datum som anges nedan. Det \u00e4r viktigt att du som s\u00f6ker redan nu s\u00e4kerst\u00e4ller att du kan delta samtliga hela dagar:\nVecka 45: onsdag, torsdag och fredag (4, 5 och 6 november) 09.00-16.00\nVecka 46: m\u00e5ndag, tisdag och onsdag (9, 10 och 11 november) 09.00-16.00\n\nOm \u00d8resundsbron\nVi kan erbjuda en sp\u00e4nnande och m\u00e5ngsidig tj\u00e4nst p\u00e5 en vision\u00e4r och dynamisk dansk-svensk arbetsplats, som utg\u00f6r navet i en pulserande region d\u00e4r du \u00e4r med och p\u00e5verkar utvecklingen. Vi \u00e4r 145 medarbetare som jobbar f\u00f6r att \u00d8resundsbron ska vara den b\u00e4sta v\u00e4gen till upplevelser och m\u00f6jligheter p\u00e5 andra sidan \u00d6resund. V\u00e5ra medarbetare skapar m\u00f6jligheter till v\u00e5r framg\u00e5ng. V\u00e5r organisation \u00e4r pr\u00e4glad av proaktivitet, f\u00f6r\u00e4ndringsvilja och \u00f6ppenhet. Ett v\u00e4lfungerande samarbete \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att n\u00e5 v\u00e5ra m\u00e5l, och d\u00e4rf\u00f6r \u00e4r vi p\u00e5 \u00d8resundsbron hj\u00e4lpsamma brobyggare.\n \nKontaktuppgifter\nHar du fr\u00e5gor om rekryteringen v\u00e4nligen kontakta ansvarig rekryterare:\nSofia Fahl\u00e9n via sofia.fahlen@adecco.se \nHar du fr\u00e5gor ang\u00e5ende registrering, var god kontakta supporten via info@adecco.se\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Norra Neptunigatan 42","full_address":null,"city":"MALM\u00d6","country":"SE","latitude":55.606162405705,"longitude":12.988326595552},"metadata":{"region":"Sk\u00e5ne l\u00e4n","employer":"Adecco Sweden Aktiebolag","postcode":"21118","positions":5,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.adecco.com\/sv-se","contact_person":"Sofia Fahl\u00e9n","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Adecco","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":12,"bot_views_count":4,"ai_vendor_counts":{"meta":6,"openai":3,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Sofia.Fahlen@adecco.se","images":[],"published_at":"2026-09-07T16:30:32+00:00","expires_at":"2026-10-07T23:59:59+00:00","created_at":"2026-09-08T03:55:23+00:00","updated_at":"2026-09-16T03:00:25+00:00"}}