{"data":{"id":198927,"slug":"kundhandlaggare-2","type":"job","title":"Customer Service Representative","description":"We have the world's most important work \u2013 we work towards sustainable societies. Join us on the journey towards tomorrow's water and sewage solutions!\n\nG\u00e4strike Vatten's mission is to facilitate people's daily lives and contribute to sustainable societal development in our five owner municipalities: G\u00e4vle, Hofors, Ockelbo, \u00c4lvkarleby, and \u00d6sthammar.\n\nWith us, you'll get a developmental role with significant involvement and personal responsibility at a workplace characterized by strong commitment.\n\nWe are now seeking a Customer Service Representative for our Service Center team.\r\n\r\n1 position(s).\r\n\r\nJOB RESPONSIBILITIES\r\nDo you want to help make it easy for our customers to do the right thing? Do you thrive in an environment where development, digitalization, and continuous improvement are a natural part of daily work? Then you might be our next customer service representative.\n\nWith us, you'll have a central role where you meet customers, provide support and guidance, and help create efficient processes.\n\nYou communicate with our customers and ensure they receive correct information and guidance on a wide range of issues. The role is varied, and beyond traditional customer service tasks, you're expected to actively participate in the unit's development work and digitalization efforts.\n\nYour main responsibilities include handling customer support inquiries via phone and email, as well as customer visits. You take ownership of each case from start to finish, with support from your colleagues. You find the answers and convey them to the customer in a professional and trustworthy manner.\n\nOther tasks include:\n\n\u00b7       Invoicing and claims management\n\n\u00b7       Internal administrative work\n\n\u00b7       Handling and registration of internal and external mail\n\n\u00b7       Participation in internal and external meetings\/events where you represent the Service Center and G\u00e4strike Vatten.\r\n\r\nQUALIFICATIONS\r\nWe're looking for someone with drive, who enjoys finding solutions and wants to help develop future working methods. We see that you have work experience and customer service and administrative experience. You have good administrative and communication skills and can express yourself well in both speech and writing. You should enjoy working with customers with G\u00e4strike Vatten's mission in focus. You are self-driven, take own initiative, and have a good understanding of digital processes and systems.\n\nYou have a valid driver's license (Category B) as customer visits and participation in events across our 5 owner municipalities may be part of the role.\n\nWe appreciate experience working with case management systems and previous work in public sector operations. Experience from the water and sewage industry is a merit. It's also an advantage if you've worked with digitalization of processes and system administration.\n\nAs a person, you enjoy working in a group while also performing your tasks independently. You carry out your work in a structured manner and can quickly familiarize yourself with new areas, communicating clearly and simply both in writing and verbally.\n\nWe place great emphasis on your personality and see that you as a person are service-oriented, communicative, and can handle multiple tasks simultaneously.\r\n\r\nEmployment type: Permanent position.\r\nDuration: Indefinite.\r\n\r\nA probationary period may apply.\n\nWe warmly welcome your application!\n\nIf you have a protected identity, please contact the responsible recruiter for further instructions on how to apply.\n\nIn preparing for this recruitment process, G\u00e4strike Vatten has made decisions regarding recruitment channels and marketing. We therefore politely decline contact from media sales representatives, recruitment websites, and similar services.","language":"sv","is_translated":true,"title_original":"Kundhandl\u00e4ggare","description_original":"Vi har v\u00e4rldens viktigaste jobb \u2013 vi arbetar f\u00f6r h\u00e5llbara samh\u00e4llen. H\u00e4ng med oss p\u00e5 resan mot framtidens VA-l\u00f6sningar!\n\nG\u00e4strike Vattens uppdrag \u00e4r att underl\u00e4tta m\u00e4nniskors vardag och bidra till en h\u00e5llbar samh\u00e4llsutveckling i v\u00e5ra fem \u00e4garkommuner, G\u00e4vle, Hofors, Ockelbo, \u00c4lvkarleby och \u00d6sthammar.\n\nHos oss f\u00e5r du ett utvecklande arbete med stor delaktighet och eget ansvar p\u00e5 en arbetsplats som genomsyras av ett stort engagemang.\n\nVi s\u00f6ker nu en Kundhandl\u00e4ggare till v\u00e5rt team p\u00e5 Servicecenter.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nVill du vara med och g\u00f6ra det l\u00e4tt att g\u00f6ra r\u00e4tt f\u00f6r v\u00e5ra kunder? Trivs du i en verksamhet d\u00e4r utveckling, digitalisering och f\u00f6rb\u00e4ttringsarbete \u00e4r en naturlig del av vardagen? D\u00e5 kan du vara v\u00e5r n\u00e4sta kundhandl\u00e4ggare.\n\nHos oss f\u00e5r du en central roll d\u00e4r du m\u00f6ter kunder, ger st\u00f6d och v\u00e4gledning samt bidrar till att skapa effektiva processer.\u00a0\n\nDu kommunicerar med v\u00e5ra kunder och s\u00e4kerst\u00e4ller r\u00e4tt information och v\u00e4gledning i ett stort antal fr\u00e5gor. Rollen \u00e4r varierande och ut\u00f6ver traditionella kundtj\u00e4nstuppgifter f\u00f6rv\u00e4ntas du delta aktivt i enhetens utvecklingsarbete och digitalisering fram\u00e5t.\n\nDina fr\u00e4msta arbetsuppgifter \u00e4r att hantera kundsupport\u00e4renden via telefon och e-post samt kundbes\u00f6k. Du tar ansvar f\u00f6r \u00e4rendet fr\u00e5n b\u00f6rjan till slut, med hj\u00e4lp av dina kollegor. Du tar reda p\u00e5 svaren och f\u00f6rmedlar dessa till kunden p\u00e5 ett professionellt och f\u00f6rtroendeingivande s\u00e4tt.\n\n\u00d6vriga arbetsuppgifter som ing\u00e5r \u00e4r tex;\n\n\u00b7 \u00a0 \u00a0 \u00a0 Fakturering och kravhantering\n\n\u00b7 \u00a0 \u00a0 \u00a0 Internt administrativt arbete\n\n\u00b7 \u00a0 \u00a0 \u00a0 Hantering och registrering av intern och extern post\n\n\u00b7 \u00a0 \u00a0 \u00a0 Delta i interna och externa m\u00f6ten\/event d\u00e4r du representerar Servicecenter och G\u00e4strike Vatten.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har ett eget driv, tycker om att hitta l\u00f6sningar och vill vara med och utveckla framtidens arbetss\u00e4tt. Vi ser att du har arbetslivserfarenhet och erfarenhet inom kundtj\u00e4nst och administration. Du har god administrativ och kommunikativ f\u00f6rm\u00e5ga och kan utrycka dig v\u00e4l i b\u00e5de tal och skrift. Du ska tycka om att arbeta med kunder med G\u00e4strike Vattens uppdrag i fokus. Du \u00e4r sj\u00e4lvg\u00e5ende, tar egna initiativ och har god f\u00f6rst\u00e5else f\u00f6r digitala processer samt system.\n\nDu har B-k\u00f6rkort eftersom kundbes\u00f6k och deltagande i event i v\u00e5ra 5 \u00e4garkommuner kan ing\u00e5 i tj\u00e4nsten.\n\nVi ser g\u00e4rna att du har erfarenhet fr\u00e5n arbete i \u00e4rendehanteringssystem och har arbetat i offentlig verksamhet tidigare, meriterande om du \u00e4ven har erfarenhet fr\u00e5n VA-branschen. Det \u00e4r \u00e4ven en f\u00f6rdel om du har arbetat med att digitalisera processer och systemf\u00f6rvaltning.\n\nSom person tycker du om att arbeta i grupp och kan samtidigt utf\u00f6ra dina arbetsuppgifter sj\u00e4lvst\u00e4ndigt. Du utf\u00f6r dina arbetsuppgifter p\u00e5 ett strukturerat s\u00e4tt och kan snabbt s\u00e4tta dig in i nya omr\u00e5den och kommunicera enkelt och tydligt b\u00e5de skriftligt och muntligt.\n\nVi l\u00e4gger stor vikt vid din personlighet och ser att du som person \u00e4r serviceinriktad, kommunikativ och kan hantera olika uppgifter simultant.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare.\r\n\r\nProvanst\u00e4llning kan till\u00e4mpas.\n\nVarmt v\u00e4lkommen med din ans\u00f6kan!\n\nHar du skyddad identitet, kontakta ansvarig rekryterare f\u00f6r vidare instruktioner f\u00f6r ans\u00f6kan.\n\nInf\u00f6r rekryteringsarbetet har G\u00e4strike Vatten tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanbeder oss d\u00e4rf\u00f6r best\u00e4mt kontakt med medies\u00e4ljare, rekryteringssajter och liknande.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Lysgatan 2","full_address":null,"city":"G\u00e4vle","country":"SE","latitude":60.678029363702,"longitude":17.177015574685},"metadata":{"region":"G\u00e4vleborgs l\u00e4n","duration":"Tills vidare","employer":"G\u00e4strike Vatten AB","postcode":"80286","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Bodil   Ander","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"G\u00e4strike vatten","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":5,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"bodil.ander@gastrikevatten.se","images":[],"published_at":"2026-09-07T15:55:05+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-08T03:55:05+00:00","updated_at":"2026-09-15T03:04:49+00:00"}}