{"data":{"id":172196,"slug":"kundhandlaggare-sokes-till-nacka","type":"job","title":"Customer Service Representative Needed in Nacka","description":"Together, Nacka Water and Waste work to create Sweden's leading water and waste management services. Their customer service plays a very important role in this work, and our client now needs to strengthen their team shortly. Do you enjoy a role where customer interaction over the phone is the focus and want to work in an essential industry sector?\n\nNacka Water and Waste AB strives to create Sweden's leading water and waste management services for sustainable and powerful societal development. We are a wholly owned company of Nacka Municipality, one of Sweden's most innovative municipalities facing strong growth in the coming years. We offer an inspiring work environment where everyone is involved and has shared responsibility for developing Nacka Water and Waste AB in accordance with our business concept, goals, strategies, and our values of being professional, innovative, and sustainable.\n\nYour Assignment as Customer Service Representative\nWhat do we do? When a resident in Nacka contacts Nacka Water and Waste, you and your colleagues in the customer service group are the first point of contact our customers meet and therefore first in line to help. Most inquiries come in via phone or email and mainly concern waste management, orders, and invoices. The majority of all incoming requests are handled directly by you and your colleagues in customer service, which also involves documentation in our system. You will primarily focus on questions related to waste.\n\nYour Background, Experience, and Competence\nWe see that you are a confident, curious, and action-oriented person with the ability to make quick decisions in your work. Furthermore, we seek someone who enjoys meeting customers in a professional and service-oriented manner. Since the work involves both internal and external collaboration, high social competence is important\u2014you listen, contribute actively, and consider different perspectives. We help and support each other within the work group, and it is crucial that you enjoy sharing your knowledge and also appreciate learning from others' knowledge and experiences. In your work, you are independent, proactive, and need to have structure in your work and daily routine.\n\nWe are looking for someone with:\n\nCompleted upper secondary education\n\nAt least a couple of years of work experience in customer service over the phone\n\nGood IT skills\n\nExperience working in Teams and Outlook\n\nGood communicative ability to express yourself in both Swedish and English, both orally and in writing.\n\nWhat We Offer\nWe at Jurek offer a fixed-term employment at our client's location in Nacka, in modern facilities in Finntorp, near Sickla Shopping Center with excellent transportation connections. Working hours are Mondays 08:00-16:45 with a 45-minute lunch break, and Tuesday through Friday 08:00-16:30 with a 45-minute break.\n\nThe assignment is full-time with immediate start, preferably July 14, and is expected to run for 6 months initially. The position may be placed in a security class, and a security clearance including a security clearance interview and background check may be conducted before employment.\n\nGood to Know\nSince the selection process and interviews are ongoing, we warmly welcome your application as soon as possible via www.jurek.se.\n\nApplication\nFor questions about the position, you are warmly welcome to contact the responsible consultant manager Elvira Bj\u00f6reb\u00e4ck via email elvira.bjoreback@jurek.se. Please note that we do not accept applications via email.\n\nJurek is a specialized recruitment and consulting partner that helps companies find the right expertise in Finance, Legal & Compliance, Banking & Insurance, HR, and Business Support. Our experienced team combines industry knowledge with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality to create the best possible experience for both clients and candidates.","language":"sv","is_translated":true,"title_original":"Kundhandl\u00e4ggare s\u00f6kes till Nacka","description_original":"Tillsammans arbetar Nacka vatten och avfall f\u00f6r att skapa Sveriges fr\u00e4msta vatten- och avfallstj\u00e4nster. Deras kundservice spelar en mycket viktig roll i det arbetet och nu beh\u00f6ver v\u00e5r kund f\u00f6rst\u00e4rka sitt team inom kort. Trivs du i en roll d\u00e4r kundbem\u00f6tande \u00f6ver telefon st\u00e5r i fokus och vill arbeta i en samh\u00e4llsviktig bransch?\nNacka vatten och avfall AB str\u00e4var efter att skapa Sveriges fr\u00e4msta vatten- och avfallstj\u00e4nster f\u00f6r h\u00e5llbar och kraftfull samh\u00e4llsutveckling. Vi \u00e4r ett hel\u00e4gt bolag av Nacka kommun, en av Sveriges mest innovativa kommuner som st\u00e5r inf\u00f6r en stark tillv\u00e4xt de n\u00e4rmaste \u00e5ren. Vi erbjuder en inspirerande arbetsmilj\u00f6 d\u00e4r alla \u00e4r delaktiga och har ett gemensamt ansvar f\u00f6r att utveckla Nacka vatten och avfall AB i enlighet med aff\u00e4rsid\u00e9, m\u00e5l och strategier samt v\u00e5ra v\u00e4rderingar att vara professionella, nyt\u00e4nkande och h\u00e5llbara.\nDitt uppdrag som kundhandl\u00e4ggare\nVad \u00e4r det vi g\u00f6r? N\u00e4r en medborgare i Nacka kontaktar Nacka vatten och avfall \u00e4r det du och dina kollegor i kundservicegruppen som \u00e4r den v\u00e5ra kunder f\u00f6rst m\u00f6ter och d\u00e4rav f\u00f6rst i kedjan att hj\u00e4lpa till. De flesta fr\u00e5gor inkommer via telefon eller mail och r\u00f6r fr\u00e4mst avfallshantering, best\u00e4llningar och fakturor. Majoriteten av allt inkommande hanteras direkt av dig och dina kollegor p\u00e5 kundservice, vilket ocks\u00e5 inneb\u00e4r dokumentation i v\u00e5rt system. Du kommer fr\u00e4mst att fokusera p\u00e5 fr\u00e5gor kopplat till avfall.\nDin bakgrund, erfarenhet och kompetens\nVi ser att du \u00e4r en or\u00e4dd, nyfiken och handlingskraftig person som har f\u00f6rm\u00e5gan att fatta snabba beslut i ditt arbete. Vidare s\u00f6ker vi dig som tycker det \u00e4r roligt att m\u00f6ta kunder p\u00e5 ett professionellt och serviceinriktat s\u00e4tt. D\u00e5 arbetet innefattar internt och externt samarbete \u00e4r det viktigt med en h\u00f6g social kompetens d\u00e4r du lyssnar in, bidrar aktivt och f\u00f6rh\u00e5ller dig till olika perspektiv. Vi hj\u00e4lper och st\u00f6ttar varandra inom arbetsgruppen och det \u00e4r av stor vikt du tycker om att dela med dig av din kunskap och \u00e4ven tycker om att ta till dig av andras kunskap och erfarenheter. I ditt arbete \u00e4r du sj\u00e4lvg\u00e5ende, proaktiv och beh\u00f6ver ha och ha en struktur i ditt arbete och arbetsdag.\nVi s\u00f6ker dig som har:\n\nAvslutad gymnasieutbildning\n\n\nMinst ett par \u00e5rs arbetslivserfarenhet av kundservice \u00f6ver telefon\n\n\nGoda IT-kunskaper\n\n\nVana att arbeta i Teams och Outlook\n\n\nGod kommunikativ f\u00f6rm\u00e5ga att uttrycka sig p\u00e5 b\u00e5de svenska och engelska, i tal och skrift.\n\n\nDu erbjuds\nVi p\u00e5 Jurek erbjuder en visstidsanst\u00e4llning ute hos v\u00e5r kund i Nacka, i moderna lokaler i Finntorp, i n\u00e4rheten av Sickla K\u00f6pkvarter med goda kommunikationer. Arbetstiderna \u00e4r m\u00e5ndagar 08.00-16.45, 45 min lunch samt tisdag - fredag klockan 08.00-16.30, 45 min rast.\nUppdraget \u00e4r p\u00e5 heltid med start omg\u00e5ende, \u00f6nskv\u00e4rt 14 juli och f\u00f6rv\u00e4ntas p\u00e5g\u00e5 i 6 m\u00e5nader till en b\u00f6rjan. Tj\u00e4nsten kan komma att placeras i s\u00e4kerhetsklass och en s\u00e4kerhetspr\u00f6vning innefattande s\u00e4kerhetspr\u00f6vningssamtal och registerkontroll kan komma att genomf\u00f6ras innan anst\u00e4llning.\nBra att veta\nD\u00e5 urvalsprocessen och intervjuer sker l\u00f6pande \u00e4r du varmt v\u00e4lkommen med din ans\u00f6kan s\u00e5 snart som m\u00f6jligt via www.jurek.se.\nAns\u00f6kan\nF\u00f6r fr\u00e5gor om tj\u00e4nsten \u00e4r du varmt v\u00e4lkommen att kontakta ansvarig konsultchef Elvira Bj\u00f6reb\u00e4ck p\u00e5 via email elvira.bjoreback@jurek.se. V\u00e4nligen notera att vi inte tar emot ans\u00f6kningar via email.\nJurek \u00e4r en specialiserad partner inom rekrytering och konsultuthyrning som hj\u00e4lper f\u00f6retag att hitta r\u00e4tt kompetens inom Finance, Legal & Compliance, Banking & Insurance, HR och Business support. V\u00e5rt erfarna team kombinerar branschkunskap med ett starkt n\u00e4tverk f\u00f6r att skapa tr\u00e4ffs\u00e4kra och h\u00e5llbara matchningar. Vi arbetar l\u00e5ngsiktigt, personligt och med h\u00f6g kvalitet, f\u00f6r att skapa b\u00e4sta m\u00f6jliga upplevelse f\u00f6r b\u00e5de kunder och kandidater.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Biblioteksgatan 11","full_address":null,"city":"Stockholm","country":"SE","latitude":59.335385655795,"longitude":18.072514088698},"metadata":{"region":"Stockholms l\u00e4n","employer":"Jurek Recruitment & Consulting AB","postcode":"11146","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.jurek.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Jurek","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"ai_vendor_counts":{"meta":2,"other":1,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"elvira.bjoreback@jurek.se","images":[],"published_at":"2026-08-25T13:23:13+00:00","expires_at":"2027-02-21T23:59:59+00:00","created_at":"2026-08-26T03:22:36+00:00","updated_at":"2026-08-29T03:22:30+00:00"}}