{"data":{"id":146963,"slug":"kundinformator-till-x-trafik","type":"job","title":"Customer Information Specialist at X-trafik","description":"X-trafik's mission is to develop and coordinate public transportation in Region G\u00e4vleborg for as many people as possible, for a sustainable future. The department consists of five units. The Customer and Sales unit's primary mission is to get more people to use public transportation by changing people's behavior. Within the unit, 24 employees work with customer service, communication, development of sales channels, ticket administration, and ticket inspection.\n\nWe are now looking for a Customer Information Specialist for our customer service team that assists customers before, during, and after their trips.\n\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nAs a Customer Information Specialist, no two days are alike. You are X-trafik's face to the public and become an important part of our customer service team of four people. You will work to guide and inform customers via phone, social media, and email regarding questions about travel, traffic, and tickets.\n\nAs a Customer Information Specialist with us, you will work with\n\u2022 mapping out customer needs and proposing customized solutions, and helping guide customers through new opportunities regarding travel planning, ticket purchases, and digital channels\n\u2022 handling all types of inquiries, such as requests, feedback, suggestions for improvement, and complaints\n\u2022 a certain amount of administration and case handling.\n\nCustomer Service is currently open Monday to Friday between 06:00 and 18:00, and working hours vary within this timeframe.\n\nWith us you get\n\u2022 a varied and enjoyable day where you also contribute to a sustainable society\n\u2022 a customer-facing role where you meet and help many people and contribute to good service and positive experiences\n\u2022 work in a cohesive team with good camaraderie, where we support and help each other.\n\nWe care about you as an employee and offer benefits that create security, health, and development regardless of where you are in life. Read more about our benefits: https:\/\/www.regiongavleborg.se\/jobb-och-utbildning\/jobba-i-region-gavleborg\/dina-formaner\n\n\nQUALIFICATIONS\nWe are looking for someone who is service-oriented and has a genuine interest in meeting and helping people. You are attentive, accommodating, and work to create a positive experience in every interaction. You easily adapt to changing circumstances and can reprioritize when the situation requires it.\n\nYou work structurally and plan your work efficiently while taking responsibility for following up on and completing tasks. Furthermore, you are proactive, can act quickly and decisively, without being impulsive, and collaborate with others to obtain the resources and help needed. The work involves extensive customer contact, which requires that you are accommodating and responsive to customer needs.\n\nIn the role of Customer Information Specialist, you should have\n\u2022 completed upper secondary education\n\u2022 experience with qualified customer service work in direct customer contact in the short term, preferably via telephone\n\u2022 good computer skills and ability to quickly learn technical systems\n\u2022 good knowledge of Swedish and English in both spoken and written form.\n\nFor this position, it is advantageous if you have knowledge of multiple languages as well as interest and experience in managing customer contacts via social media.\n\nIn this recruitment, we ask you not to submit a personal letter. Instead, you will answer selection questions that help us evaluate all applicants in a more equitable and fair way. This makes our recruitment process simpler and more transparent for you as an applicant.\n\nA trial employment period may be applied.\n\nWe warmly welcome your application!\n\n\nEmployment form: Permanent employment.\nDuration: Start date Soonest or by agreement.\n\nRegion G\u00e4vleborg applies individual and differentiated salary setting. When setting salaries, factors such as assignment, responsibility, competence, experience, and results are taken into account.\n\nWith 7,500 employees, we are the region's largest employer. This gives us the strength to drive development forward for a vibrant G\u00e4vleborg. Our mission is exciting and complex. Regardless of what role you have with us, you help the residents of the region and make a difference in society. We are at the forefront of social development and are committed to you as an employee growing and developing. With us, you get to use all your strength to create the G\u00e4vleborg of the future together with your colleagues.\n\nInformation to recruitment consultants and job ad salespeople:\nWe have already decided where we want to be visible with our job ads and what support we want in recruitment. We will not purchase ad space or services for ongoing recruitment and therefore ask you not to contact us with such offers.","language":"sv","is_translated":true,"title_original":"Kundinformat\u00f6r till X-trafik","description_original":"X-trafik har som uppdrag att utveckla och samordna kollektivtrafiken i Region G\u00e4vleborg, f\u00f6r s\u00e5 m\u00e5nga m\u00e4nniskor som m\u00f6jligt, f\u00f6r en h\u00e5llbar framtid. Avdelningen best\u00e5r av fem enheter. Enheten kund och f\u00f6rs\u00e4ljning har som fr\u00e4msta uppdrag att f\u00e5 fler m\u00e4nniskor att resa med kollektivtrafiken genom att f\u00f6r\u00e4ndra personers beteende. Inom enheten arbetar 24 medarbetare med kundservice, kommunikation, utveckling av k\u00f6pkanaler, biljettadministration samt biljettkontroll. I den h\u00e4r rollen \u00e4r du placerad p\u00e5 v\u00e5rt kontor i S\u00f6derhamn. \r\n\r\nVi s\u00f6ker nu en kundinformat\u00f6r till v\u00e5rt kundserviceteam som tar hand om kunden f\u00f6re, under och efter resan.\r\n\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom kundinformat\u00f6r \u00e4r ingen dag den andra lik, du \u00e4r X-trafiks ansikte ut\u00e5t och blir en viktig kugge i v\u00e5rt kundserviceteam p\u00e5 fyra personer. Du kommer arbeta med att v\u00e4gleda och informera kunder via telefon, sociala medier och mail i fr\u00e5gor som r\u00f6r resor, trafik och biljetter. \r\n\r\nSom kundinformat\u00f6r hos oss kommer du bland annat att arbeta med\r\n\u2022 att kartl\u00e4gga kundens behov och f\u00f6resl\u00e5 anpassade l\u00f6sningar samt vara behj\u00e4lplig med att lotsa kunden genom nya m\u00f6jligheter avseende reseplanering, biljettk\u00f6p och digitala kanaler\r\n\u2022 att hantera alla f\u00f6rekommande fr\u00e5gor, s\u00e5som \u00f6nskem\u00e5l, synpunkter, f\u00f6rb\u00e4ttringsf\u00f6rslag och reklamationer\r\n\u2022 en viss del administration och handl\u00e4ggning av \u00e4renden.\r\n\r\nKundservice har just nu \u00f6ppet m\u00e5ndag till fredag mellan klockan 06.00 till 18.00 och arbetstiden varierar d\u00e4r emellan.\r\n\r\nHos oss f\u00e5r du\r\n\u2022 en omv\u00e4xlande och rolig vardag d\u00e4r du \u00e4ven medverkar till ett h\u00e5llbart samh\u00e4lle\r\n\u2022 en kundn\u00e4ra roll d\u00e4r du f\u00e5r m\u00f6ta och hj\u00e4lpa m\u00e5nga m\u00e4nniskor och bidra till god service samt positiva upplevelser\r\n\u2022 arbeta i ett sammansvetsat team med god sammanh\u00e5llning, h\u00e4r st\u00f6ttar och hj\u00e4lper vi varandra.\r\n\r\nVi bryr oss om dig som medarbetare och erbjuder f\u00f6rm\u00e5ner som skapar trygghet, h\u00e4lsa och utveckling oavsett var du befinner dig i livet. L\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner: https:\/\/www.regiongavleborg.se\/jobb-och-utbildning\/jobba-i-region-gavleborg\/dina-formaner\r\n\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som \u00e4r serviceinriktad och har ett genuint intresse f\u00f6r att m\u00f6ta och hj\u00e4lpa m\u00e4nniskor. Du \u00e4r lyh\u00f6rd, tillm\u00f6tesg\u00e5ende och arbetar f\u00f6r att skapa en positiv upplevelse i varje kontakt. Du har l\u00e4tt f\u00f6r att anpassa dig till f\u00f6r\u00e4ndrade f\u00f6ruts\u00e4ttningar och kan prioritera om n\u00e4r situationen kr\u00e4ver det.\r\n\r\nDu arbetar strukturerat och planerar ditt arbete p\u00e5 ett effektivt s\u00e4tt samtidigt som du tar ansvar f\u00f6r att uppgifter f\u00f6ljs upp och slutf\u00f6rs. Vidare \u00e4r du initiativtagande, kan agera snabbt och beslutsamt, utan att vara impulsiv, samt samarbetar med andra f\u00f6r att f\u00e5 de resurser och den hj\u00e4lp som kr\u00e4vs. Arbetet inneb\u00e4r mycket kundkontakt vilket f\u00f6ruts\u00e4tter att du \u00e4r tillm\u00f6tesg\u00e5ende och lyh\u00f6rd f\u00f6r kundens behov. \r\n\r\nI rollen som kundinformat\u00f6r ska du ha\r\n\u2022 slutf\u00f6rd gymnasial utbildning\r\n\u2022 erfarenhet av kvalificerat kundservicearbete i direktkontakt med kund i n\u00e4rtid, g\u00e4rna via telefon\r\n\u2022 goda datorkunskaper samt l\u00e4tt f\u00f6r att s\u00e4tta dig in i tekniska system\r\n\u2022 goda kunskaper i svenska och engelska i b\u00e5de tal och skrift.\r\n\r\nF\u00f6r den h\u00e4r tj\u00e4nsten \u00e4r det meriterande om du har kunskap i flera spr\u00e5k samt intresse och kunskap i att hantera kundkontakter via sociala medier.\r\n\r\nI den h\u00e4r rekryteringen ber vi dig att inte skicka in ett personligt brev. I st\u00e4llet f\u00e5r du besvara urvalsfr\u00e5gor som hj\u00e4lper oss att bed\u00f6ma alla s\u00f6kande p\u00e5 ett mer likv\u00e4rdigt och r\u00e4ttvist s\u00e4tt. Det g\u00f6r v\u00e5r rekryteringsprocess b\u00e5de enklare och mer transparent f\u00f6r dig som s\u00f6ker.\r\n\r\nProvanst\u00e4llning kan komma att till\u00e4mpas.\r\n\r\nVarmt v\u00e4lkommen med din ans\u00f6kan!\r\n\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet:, tilltr\u00e4de: Snarast eller enligt \u00f6verenskommelse.\r\n\r\nRegion G\u00e4vleborg till\u00e4mpar individuell och differentierad l\u00f6nes\u00e4ttning. Vid l\u00f6nes\u00e4ttning beaktas bland annat uppdrag, ansvar, kompetens, erfarenhet och resultat.\r\n\r\nMed 7 500 medarbetare \u00e4r vi l\u00e4nets st\u00f6rsta arbetsgivare. Det ger oss styrka att driva utvecklingen fram\u00e5t f\u00f6r ett livskraftigt G\u00e4vleborg. V\u00e5rt uppdrag \u00e4r sp\u00e4nnande och komplext. Oavsett vilken roll du har hos oss hj\u00e4lper du inv\u00e5narna i l\u00e4net och g\u00f6r nytta i samh\u00e4llet. Vi ligger i framkant i samh\u00e4llsutvecklingen och satsar p\u00e5 att du som medarbetare ska f\u00e5 v\u00e4xa och utvecklas. Hos oss f\u00e5r du anv\u00e4nda hela din kraft f\u00f6r att tillsammans med dina kollegor skapa framtidens G\u00e4vleborg. \r\n\r\nInformation till rekryteringskonsulter och annonss\u00e4ljare:\r\nVi har redan beslutat var vi vill synas med v\u00e5ra platsannonser samt vilket st\u00f6d vi vill ha i rekryteringen. Vi kommer inte att k\u00f6pa annonsplats eller tj\u00e4nster f\u00f6r p\u00e5g\u00e5ende rekrytering och ber er d\u00e4rf\u00f6r att inte kontakta oss med s\u00e5dana erbjudanden.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":" Rektorsgatan 1","full_address":null,"city":"S\u00f6derhamn","country":"SE","latitude":61.3057323,"longitude":17.0412717},"metadata":{"region":"G\u00e4vleborgs l\u00e4n","duration":"Tills vidare","employer":"REGION G\u00c4VLEBORG","postcode":"82681","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Olivia   Nilsson, Vision","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Region G\u00e4vleborg, Trafik","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":6,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0270-74105","owner_email":"olivia.nilsson@regiongavleborg.se","images":[],"published_at":"2026-08-07T07:10:05+00:00","expires_at":"2026-08-23T23:59:59+00:00","created_at":"2026-08-15T03:08:40+00:00","updated_at":"2026-08-20T03:00:27+00:00"}}