{"data":{"id":203351,"slug":"kundkommunikator-till-borlange-2","type":"job","title":"Customer Communications Specialist in Borl\u00e4nge","description":"Do you enjoy meeting people and get energized by helping others, solving problems, and delivering excellent service? Then this role might be perfect for you. As a customer communications specialist at Coor, you're often the very first person our customers meet and the one who creates a professional, reassuring, and welcoming first impression. Every call is a new opportunity to make a difference.\n\nWith us, you'll become part of a team that supports each other, shares knowledge, and works together to create world-class service experiences.\n\nWho are we?\n\nAt Coor, we believe people make the difference. That's why we actively work to create a workplace where you feel welcome, valued, and have the opportunity to develop. We are a stable and trustworthy employer with a warm and inclusive culture where collaboration, commitment, and care are the focus.\n\nWith us, you don't just get a job\u2014you get the opportunity to grow alongside skilled colleagues in a company that constantly strives to be even better, both for our customers and our employees.\n\nWhat will you be working with?\n\nAs a customer communications specialist, you are the hub of communication between our customers and operations. You listen, guide, and ensure that everyone who contacts us receives the right help in a professional and committed manner.\n\nYour main responsibilities will include:\n\nReceive and answer incoming calls in a professional and service-oriented manner\nHandle calls by efficiently directing them to the right department\nProvide support and answer questions from callers\nIndependently locate and use the right information to provide the best possible assistance\nActively contribute improvement suggestions to develop our customer service and operations\n\nWho are you?\n\nYou enjoy helping people and have a natural sense of service. With a warm and professional demeanor, you make people feel welcome and heard. You thrive in a sometimes fast-paced environment, are solution-oriented, and adapt easily to different situations. At the same time, you're a team player who readily supports your colleagues and takes responsibility for your own work.\n\nFor us, your ability to create good customer experiences is just as important as your ability to collaborate, communicate, and find solutions when the workday moves at a quick pace.\n\nWe are looking for you who:\n\nSpeak and write Swedish and English fluently\nHave good computer skills and are comfortable working with different systems\nHave experience in service, customer contact, or switchboard work (advantageous)\nCan work evenings and weekends if needed (advantageous)\n\nAbout the position\n\nEmployment type: Permanent employment\nEmployment level: Full-time 100% \/ Part-time 75%\nWorking hours: Monday-Friday 07:30-17:00\nStart date: 27\/10-26\nProbationary period: 6 months\n\nTo ensure a fair and accurate recruitment process, we use personality tests and may conduct background checks before employment.\n\nOther information\n\nFor questions, contact: rekrytering.borlange@coor.com\n\nWe process applications on a rolling basis and the position may be filled before the final application deadline. We handle personal data according to GDPR, accept applications only through our recruitment system, and make all selection decisions through human evaluation.\n\nWe look forward to your application!\n\nPlease note: All sales inquiries from ad sellers and recruitment companies in connection with this recruitment process are not welcome.\n\nAt Coor, we meet each other with curiosity and warmth. With us, work people with different personalities, backgrounds, and talents. Coor is service; we take care of our customers' properties, prepare meals, clean, welcome guests, deliver mail, and handle all the hundreds of Facility Management services needed for a workplace or property to function optimally.\n\nOur shared mission is to create the best work environments in the Nordic region\u2014smart, sustainable, and filled with joy, for both our customers and ourselves. Together, we create value by performing, leading, and optimizing our customers' service operations so they can focus on what they do best. We take care of the rest.\n\nThrough our warm culture and strong collaboration, we have more fun and create more value for our customers. We see it every day. That's why we are one of the Nordic region's leading Facility Management companies.","language":"sv","is_translated":true,"title_original":"Kundkommunikat\u00f6r till Borl\u00e4nge","description_original":"Trivs du i m\u00f6tet med m\u00e4nniskor och f\u00e5r energi av att hj\u00e4lpa andra, l\u00f6sa problem och ge riktigt bra service? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig. Som kundkommunikat\u00f6r p\u00e5 Coor \u00e4r du ofta den allra f\u00f6rsta personen v\u00e5ra kunder m\u00f6ter och den som skapar ett professionellt, tryggt och v\u00e4lkomnande f\u00f6rsta intryck. Varje samtal \u00e4r en ny m\u00f6jlighet att g\u00f6ra skillnad.\n\nHos oss blir du en del av ett team som st\u00f6ttar varandra, delar kunskap och tillsammans arbetar f\u00f6r att skapa serviceupplevelser i toppklass.\n\nVilka \u00e4r vi?\n\nP\u00e5 Coor tror vi att m\u00e4nniskor g\u00f6r skillnaden. D\u00e4rf\u00f6r arbetar vi aktivt f\u00f6r att skapa en arbetsplats d\u00e4r du k\u00e4nner dig v\u00e4lkommen, uppskattad och f\u00e5r m\u00f6jlighet att utvecklas. Vi \u00e4r en stabil och trygg arbetsgivare med en varm och inkluderande kultur d\u00e4r samarbete, engagemang och omtanke st\u00e5r i fokus.\n\nHos oss f\u00e5r du inte bara ett jobb, utan m\u00f6jligheten att utvecklas tillsammans med kunniga kollegor i ett f\u00f6retag som st\u00e4ndigt arbetar f\u00f6r att bli \u00e4nnu b\u00e4ttre, b\u00e5de f\u00f6r v\u00e5ra kunder och f\u00f6r v\u00e5ra medarbetare.\n\nVad kommer du att f\u00e5 arbeta med?\n\nSom kundkommunikat\u00f6r \u00e4r du navet i kommunikationen mellan v\u00e5ra kunder och verksamheten. Du \u00e4r den som lyssnar, v\u00e4gleder och ser till att varje person som kontaktar oss f\u00e5r r\u00e4tt hj\u00e4lp p\u00e5 ett professionellt och engagerat s\u00e4tt.\n\nI dina arbetsuppgifter ing\u00e5r huvudsakligen:\n\nTa emot och besvara inkommande samtal p\u00e5 ett professionellt och serviceinriktat s\u00e4tt\nHantera samtal genom att effektivt lotsa dem vidare\nGe support och svara p\u00e5 fr\u00e5gor fr\u00e5n inringande personer\nSj\u00e4lvst\u00e4ndigt s\u00f6ka upp och anv\u00e4nda r\u00e4tt information f\u00f6r att ge b\u00e4sta m\u00f6jliga hj\u00e4lp till den som ringer\nAktivt bidra med f\u00f6rb\u00e4ttringsf\u00f6rslag f\u00f6r att utveckla v\u00e5r service mot kund och v\u00e5r egen verksamhet\n\n\nVem \u00e4r du?\n\nDu tycker om att hj\u00e4lpa m\u00e4nniskor och har en naturlig k\u00e4nsla f\u00f6r service. Med ett varmt och professionellt bem\u00f6tande f\u00e5r du m\u00e4nniskor att k\u00e4nna sig v\u00e4lkomna och lyssnade p\u00e5. Du trivs i ett stundtals h\u00f6gt tempo, \u00e4r l\u00f6sningsorienterad och har l\u00e4tt f\u00f6r att anpassa dig efter olika situationer. Samtidigt \u00e4r du en lagspelare som g\u00e4rna st\u00f6ttar dina kollegor och tar ansvar f\u00f6r ditt eget arbete.\n\nHos oss \u00e4r din f\u00f6rm\u00e5ga att skapa goda kundupplevelser lika viktig som din f\u00f6rm\u00e5ga att samarbeta, kommunicera och hitta l\u00f6sningar n\u00e4r vardagen ibland g\u00e5r i h\u00f6gt tempo.\n\nVi s\u00f6ker dig som:\n\nBeh\u00e4rskar svenska och engelska v\u00e4l i tal och skrift\nHar god datorvana och \u00e4r bekv\u00e4m med att arbeta i olika system\nHar erfarenhet av service, kundkontakt eller v\u00e4xeltelefoni (meriterande)\nKan arbeta kv\u00e4llar och helger vid behov (meriterande)\n\n\nOm tj\u00e4nsten\n\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning\nSyssels\u00e4ttningsgrad: Heltid 100% \/ deltid 75%\nArbetstid: M\u00e5ndag-fredag 07.30-17.00\nStartdatum: 27\/10-26\nProvanst\u00e4llning: 6 m\u00e5nader\n\n\nF\u00f6r att s\u00e4kerst\u00e4lla en r\u00e4ttvis och tr\u00e4ffs\u00e4ker rekryteringsprocess anv\u00e4nder vi personlighetstester och vi kan komma att utf\u00f6ra bakgrundskontroll innan anst\u00e4llning.\n\n\u00d6vrig information\n\nVid fr\u00e5gor kontakta: rekrytering.borlange@coor.com\n\nVi hanterar ans\u00f6kningar l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdag. Vi behandlar personuppgifter enligt GDPR, tar endast emot ans\u00f6kningar via v\u00e5rt rekryteringssystem och fattar alla urvalsbeslut genom m\u00e4nsklig bed\u00f6mning.\n\nV\u00e4lkommen med din ans\u00f6kan!\n\nAll f\u00f6rs\u00e4ljning fr\u00e5n annonss\u00e4ljare och rekryteringsf\u00f6retag i samband med denna rekryteringsprocess undanbedes v\u00e4nligen.\n\nP\u00e5 Coor m\u00f6ter vi varandra med nyfikenhet och v\u00e4rme. Hos oss arbetar m\u00e4nniskor med olika personligheter, bakgrunder och talanger. Coor \u00e4r service; vi tar hand om v\u00e5ra kunders fastigheter, lagar mat, st\u00e4dar, v\u00e4lkomnar g\u00e4ster, levererar post och sk\u00f6ter alla de hundratals Facility Management-tj\u00e4nster som kr\u00e4vs f\u00f6r att en arbetsplats eller fastighet ska fungera p\u00e5 b\u00e4sta s\u00e4tt.\n\nV\u00e5rt gemensamma uppdrag \u00e4r att skapa de b\u00e4sta arbetsmilj\u00f6erna i Norden \u2013 smarta, h\u00e5llbara och fyllda med gl\u00e4dje, f\u00f6r b\u00e5de v\u00e5ra kunder och oss sj\u00e4lva. Tillsammans skapar vi v\u00e4rde genom att utf\u00f6ra, leda och effektivisera v\u00e5ra kunders serviceverksamheter s\u00e5 att de kan fokusera p\u00e5 vad de g\u00f6r b\u00e4st. Resten tar vi hand om.\n\nGenom v\u00e5r varma kultur och v\u00e5rt starka samarbete har vi roligare och skapar mer v\u00e4rde f\u00f6r v\u00e5ra kunder. Det ser vi varje dag. Det \u00e4r d\u00e4rf\u00f6r vi \u00e4r ett av Nordens ledande f\u00f6retag inom Facility Management.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Borl\u00e4nge","country":"SE","latitude":60.476183312383,"longitude":15.409874062553},"metadata":{"region":"Dalarnas l\u00e4n","duration":"Tills vidare","employer":"COOR Service Management Aktiebolag","postcode":"78170","positions":3,"profession":"V\u00e4xeltelefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Coor","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":6,"bot_views_count":4,"ai_vendor_counts":{"other":3,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"rekrytering.borlange@coor.com","images":[],"published_at":"2026-09-09T14:47:45+00:00","expires_at":"2026-10-23T23:59:59+00:00","created_at":"2026-09-10T04:05:23+00:00","updated_at":"2026-09-15T06:36:42+00:00"}}