{"data":{"id":166872,"slug":"kundkoordinator-va","type":"job","title":"Customer Coordinator Water and Sewage","description":"You are looking for new challenges and meaningful work that makes a difference for people and society. We are looking for people like you, who are full of commitment, curiosity and energy. To live and thrive, we need infrastructure and conditions for a functioning society. We are the municipally owned company that provides Lidk\u00f6ping Municipality with what can be called the invisible infrastructure. It involves water and sewage, broadband and power grids, as well as waste management. The power grid is operated through our subsidiary Lidk\u00f6ping eln\u00e4t AB. Our employees have high expertise in everything from technology, operations and safety to finance and environment. Our mission plays a significant role in the municipality's work to shape a sustainable society and to offer good service to citizens. We hope that you want to be part of the journey to shape that society and offer that service to our customers in Lidk\u00f6ping \u2013 we warmly welcome your application to Lidk\u00f6ping milj\u00f6 och teknik!\n\nAbout the Job\nWould you like to combine customer service, administration, business development and system support in a mission-critical operation? We are now looking for a Customer Coordinator Water and Sewage who wants to help develop our customer processes and create a modern, efficient and customer-oriented water and sewage operation. This is an administrative specialist role with a strong focus on customer processes, water and sewage rates and business development.\n\nThe Customer and Business Support Unit currently consists of 10 employees reporting directly to the Business Area Manager. Currently, three of these work with customer service issues in various ways. There is also a network within the company for all those who work with customer issues where experiences are exchanged and collaboration takes place between the different business areas.\n\nResponsibilities\nThis is a broad and varied position. The role suits you if you thrive with many contact points, have a structured working approach and want to help develop future water and sewage services.\n\nThe position has broad responsibility for customer administration and business development for water and sewage. The focus is on customer contacts, subscription and billing issues, handling of water and sewage matters, and developing efficient working methods, digital services and system support. The role also includes statistical and financial work, certain system management issues, and participation in or driving of development projects within the customer and rate area.\n\nYour main areas of work:\n\nCustomer Service and Administration\n- Customer contacts in various matters and investigations, primarily via phone, email and in case management systems\n- Customer billing\n- Handling incoming customer matters and correspondence\n- Handling service notifications and connection fees together with the responsible water and sewage engineer\n- Handling water and sewage subscriptions, moving notifications, water meters and self-readings\n- Administrative support within the business area, posting of invoices etc.\n\nRates, Finance and Follow-up\n- Manage and update rates in the billing system\n- Collection and quality assurance of statistics for internal and external reports\n- Administration of our inventory system (pipe storage), with recording of purchases and withdrawals, and inventory of stock, together with a colleague\n- Assist with financial information to the finance unit of the company, prepare invoice documentation for certain internal\/external work in consultation with work supervisors\n\nDevelopment and System Support\n- Participation in creating information materials and brochures, and documentation in rate work\n- Develop and improve processes and routines in our customer administration\n- Participate in and drive certain development projects within the customer and rate area\n- Involvement in system management issues regarding water and sewage in our billing system (EDP Future)\n- Development of customer-facing services (Self-service, E-services, instructions, templates)\n\nWho Are You?\nAs a candidate for this position, you have post-secondary education and experience in the finance field or another area that the employer deems relevant. You also have experience with customer service-related matters (preferably water and sewage billing), and an understanding of technical issues. For you, it is important to do a good job and always deliver good service to customers and colleagues. You enjoy working both independently and as part of a team. We also see that you have an easy time creating and maintaining good relationships and a talent for quickly getting up to speed on new assignments. You have the ability to plan, structure and organize your work. You can express yourself well both verbally and in writing in Swedish and, if needed, in English.\n\nYou are thorough, organized and orderly, and enjoy working with both development and case handling. You have good computer skills and are experienced in working with different systems. It is also important that you have good communication skills and a professional demeanor, as you will in many ways be a face to our customers on many issues. You find it easy to collaborate with others and can work independently. You are flexible and adaptable. We place great emphasis on your personal qualities.\n\nIt is a merit if you have:\n- Experience handling customers\n- Experience working in billing systems and previous contact with system management issues\n- Some legal knowledge (we work with the Water Services Act, KFVA, water and sewage rates and GDPR)\n- Some interest in technology and can understand issues related to water metering\n\nPersonal Qualities\n- Driven and goal-oriented\n- Confident and stable in challenging situations (difficult conversations)\n- Positive and solution-oriented\n- Customer-focused (service-minded)\n- Good collaboration skills\n- Thorough and organized\n- Desire for business development and improvements\n- Good documentation skills\n\nOther Information\nBackground checks may be conducted as part of the recruitment process. More information about the process will be provided when relevant.\n\nPlease submit your application through our recruitment tool Varbi. You will find a button at the bottom of the announcement where you log in and apply for the position. If for any reason you cannot apply that way (e.g., protected identity), please contact the person listed in the announcement for an alternative application method. We decline calls from staffing and recruitment companies as well as job ad sales representatives.","language":"sv","is_translated":true,"title_original":"Kundkoordinator VA","description_original":"Du s\u00f6ker nya utmaningar och ett meningsfullt arbete som g\u00f6r skillnad f\u00f6r m\u00e4nniskor och samh\u00e4llet. Vi letar efter s\u00e5na som du, som \u00e4r fulla av engagemang, nyfikenhet och energi. F\u00f6r att leva och bo beh\u00f6ver vi en infrastruktur, f\u00f6ruts\u00e4ttningar f\u00f6r ett fungerande samh\u00e4lle. Vi \u00e4r det kommunal\u00e4gda bolaget som f\u00f6rser Lidk\u00f6pings kommun med det som kan kallas den osynliga infrastrukturen. Det handlar om vatten och avlopp, bredband och eln\u00e4t men ocks\u00e5 om avfallshantering. Eln\u00e4tet drivs i dotterbolaget Lidk\u00f6ping eln\u00e4t AB. V\u00e5ra medarbetare har h\u00f6g kompetens inom allt fr\u00e5n teknik, drift och s\u00e4kerhet till ekonomi och milj\u00f6. V\u00e5rt uppdrag har en betydande roll i kommunens arbete med att forma ett h\u00e5llbart samh\u00e4lle och att erbjuda god service till medborgarna. Vi hoppas att du vill vara med p\u00e5 resan att forma just det samh\u00e4llet och att erbjuda den servicen till v\u00e5ra kunder i Lidk\u00f6ping \u2013 varmt v\u00e4lkommen med din ans\u00f6kan till Lidk\u00f6ping milj\u00f6 och teknik!\nOm jobbet\nVill du kombinera kundservice, administration, verksamhetsutveckling och systemst\u00f6d i en samh\u00e4llsviktig verksamhet? Vi s\u00f6ker nu en Kundkoordinator VA som vill vara med och utveckla v\u00e5ra kundprocesser och skapa en modern, effektiv och kundorienterad VA-verksamhet. Det \u00e4r en administrativ specialistroll med starkt fokus p\u00e5 kundprocesser, VA-taxor och verksamhetsutveckling.\nEnheten Kund- och verksamhetsst\u00f6d best\u00e5r idag av 10 medarbetare som ligger direkt under Aff\u00e4rsomr\u00e5deschefen. Idag \u00e4r det tre av dessa som arbetar med kundtj\u00e4nstfr\u00e5gor p\u00e5 olika s\u00e4tt. Det finns \u00e4ven ett n\u00e4tverk inom bolaget f\u00f6r alla som jobbar med kundfr\u00e5gor d\u00e4r man utbyter erfarenheter och har ett samarbete mellan de olika aff\u00e4rsomr\u00e5dena.\nArbetsuppgifter\nDet h\u00e4r \u00e4r en bred och varierad tj\u00e4nst. Rollen passar dig som trivs med m\u00e5nga kontaktytor, har ett strukturerat arbetss\u00e4tt och vill vara med och utveckla framtidens VA-tj\u00e4nster.\nTj\u00e4nsten har ett brett ansvar inom kundadministration och verksamhetsutveckling f\u00f6r VA. Fokus ligger p\u00e5 kundkontakter, abonnemangs- och debiteringsfr\u00e5gor, handl\u00e4ggning av VA-\u00e4renden samt utveckling av effektiva arbetss\u00e4tt, digitala tj\u00e4nster och systemst\u00f6d. Rollen innefattar \u00e4ven statistik- och ekonomiarbete, vissa systemf\u00f6rvaltningsfr\u00e5gor samt deltagande i eller drivande av utvecklingsprojekt inom kund- och taxeomr\u00e5det.\nDina huvudsakliga arbetsomr\u00e5den:\nKundservice och administration\nKundkontakter i olika fr\u00e5gor och utredningar, huvudsakligen via telefon, mail och i \u00e4rendehanteringssystem\nDebitering av kunder\u00a0\nHantering av inkomna kund\u00e4renden och skrivelser\nHandl\u00e4ggning av servisanm\u00e4lningar och anl\u00e4ggningsavgifter tillsammans med ansvarig VA-ingenj\u00f6r\nHandl\u00e4ggning av VA-abonnemang, flyttanm\u00e4lningar, vattenm\u00e4tare och sj\u00e4lvavl\u00e4sningar\nAdministrativt st\u00f6d inom aff\u00e4rsomr\u00e5det, kontering av fakturor mm\n\nTaxor, ekonomi och uppf\u00f6ljning\nHantera och uppdatera taxor i debiteringssystemet\nInsamling och kvalitetss\u00e4kring av statistik till interna och externa rapporter\nAdministration av v\u00e5rt lagerh\u00e5llningssystem (r\u00f6rf\u00f6rr\u00e5d), med registrering av ink\u00f6p och uttag, samt inventering av lager, tillsammans med kollega\nBist\u00e5 med ekonomiska underlag till ekonomienheten p\u00e5 bolaget, ta fram fakturaunderlag f\u00f6r vissa interna\/externa arbeten i samr\u00e5d med arbetsledare\n\nUtveckling och systemst\u00f6d\nDelaktighet i framtagande av informationsmaterial och broschyrer, samt underlag i taxearbete\nUtveckla och f\u00f6rb\u00e4ttra processer och rutiner i v\u00e5r kundadministration\nDelta i och driva vissa utvecklingsprojekt inom kund- och taxeomr\u00e5det\nInvolvering i systemf\u00f6rvaltningsfr\u00e5gor g\u00e4llande VA i v\u00e5rt debiteringssystem (EDP Future)\nUtveckling av kundn\u00e4ra tj\u00e4nster (Sj\u00e4lvservice, E-tj\u00e4nster, instruktioner, mallar)\n\nVem \u00e4r du?\nDu som s\u00f6ker denna tj\u00e4nst har en eftergymnasial utbildning och erfarenhet inom ekonomiomr\u00e5det eller annat omr\u00e5de som arbetsgivaren bed\u00f6mer som relevant. Du har ocks\u00e5 erfarenhet av kundservicerelaterade fr\u00e5gor (g\u00e4rna VA-debitering), samt f\u00f6rst\u00e5else f\u00f6r tekniska fr\u00e5gor. F\u00f6r dig \u00e4r det viktigt att g\u00f6ra ett bra jobb och att alltid leverera bra service till kunder och kollegor. Du trivs med att jobba b\u00e5de sj\u00e4lvst\u00e4ndigt och i team. Vidare ser vi att du har l\u00e4tt f\u00f6r att skapa och bevara goda relationer och en fallenhet att snabbt s\u00e4tta dig in i nya uppdrag. Du har en f\u00f6rm\u00e5ga att planera, strukturera och organisera ditt arbete. Du kan formulera dig v\u00e4l i b\u00e5de tal och skrift p\u00e5 svenska och vid behov p\u00e5 engelska.\nDu \u00e4r noggrann, har ordning och reda, samt tycker om att arbeta med s\u00e5v\u00e4l utveckling som handl\u00e4ggning. Du har god datorvana och \u00e4r van vid att arbeta i olika system. Det \u00e4r ocks\u00e5 viktigt att du har en god kommunikationsf\u00f6rm\u00e5ga och ett gott bem\u00f6tande d\u00e5 du i m\u00e5ngt och mycket blir ett ansikte ut\u00e5t mot v\u00e5ra kunder i m\u00e5nga fr\u00e5gor. Du har l\u00e4tt f\u00f6r att samarbeta med andra och kan arbeta sj\u00e4lvst\u00e4ndigt. Du \u00e4r flexibel och anpassningsbar. Vi l\u00e4gger stor vikt vid dina personliga egenskaper.\nDet \u00e4r meriterande om du har\nvana av att hantera kunder\nerfarenhet av att jobba i debiteringssystem och varit i kontakt med systemf\u00f6rvaltningsfr\u00e5gor tidigare\nviss juridikkunskap (vi har vattentj\u00e4nstlagen, KFVA, VA-taxan och GDPR att f\u00f6rh\u00e5lla oss till)\nett visst teknikintresse och kan s\u00e4tta dig in i fr\u00e5gor som r\u00f6r t ex vattenm\u00e4tning\n\nPersonliga egenskaper\nDriven och m\u00e5linriktad\nTrygg och stabil i utmanande situationer (sv\u00e5ra samtal)\nPositiv och l\u00f6sningsorienterad\nS\u00e4tter kunden i fokus (serviceminded)\nGod samarbetsf\u00f6rm\u00e5ga\nNoggrann och ordningssam\nVilja till verksamhetsutveckling och f\u00f6rb\u00e4ttringar\nGod dokumentationsf\u00f6rm\u00e5ga\n\n\u00d6vrigt\nBakgrundskontroll kan f\u00f6rekomma i rekryteringsprocessen. Mer information om processen l\u00e4mnas n\u00e4r det blir aktuellt. \u00a0\nVi vill att du skickar din ans\u00f6kan via v\u00e5rt rekryteringsverktyg Varbi. Du hittar en knapp l\u00e4ngst ner i annonsen d\u00e4r du loggar in och s\u00f6ker tj\u00e4nsten. Om du av n\u00e5got sk\u00e4l inte kan s\u00f6ka s\u00e5 (tex skyddad identitet), v\u00e4nligen ta kontakt med annonsens kontaktperson f\u00f6r alternativ s\u00f6kv\u00e4g. Vi undanber oss samtal fr\u00e5n bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av jobbannonser.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Skogsvaktarev\u00e4gen 7 C","full_address":null,"city":"Lidk\u00f6ping","country":"SE","latitude":58.513028333416,"longitude":13.127438364321},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Lidk\u00f6ping Milj\u00f6 och Teknik AB","postcode":"53153","positions":1,"profession":"Ekonomikonsult","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/lidkoping.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Eva-Lena Beiron","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"VA, vatten och avlopp","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":4,"ai_vendor_counts":{"openai":3,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0510-770060","owner_email":"eva-lena.beiron@lidkoping.se","images":[],"published_at":"2026-08-21T15:54:41+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-22T03:23:28+00:00","updated_at":"2026-08-25T05:04:31+00:00"}}