{"data":{"id":215892,"slug":"kundmottagare-hassleholm","type":"job","title":"Customer Service Representative H\u00e4ssleholm","description":"We are looking for a new team member! Do you have a passion for service, organization, and workflow \u2013 and enjoy a role where you can combine customer interaction with parts management? Then this could be your next challenge!\n\nThe company was founded in 1952, and with our long experience, we are confident in saying that we know cars and are proud to offer our customers products with the latest technology for an optimal customer experience. The G\u00f6inge Bil Invest Group consists of three different divisions: G\u00f6inge Bil Personbilar, G\u00f6inge Bil Lastvagnar, and our Toyota companies.\n\nOur 15 facilities are distributed throughout Scania and Kronoberg counties, and the entire group has approximately 250 employees and generates approximately 2 Mdkr in turnover. The companies are dealers with associated workshop authorization for Renault and Toyota passenger and commercial vehicles, Dacia, Lexus, XPENG, and Volvo Trucks. Our workshops also service other brands, and through cooperation with D\u00e4ckteam, we handle everything related to tires. We also offer car rentals through Hertz and have facilities for fueling, washing, and charging at several locations. G\u00f6inge Bil strives to offer the best possible service and availability that our customers can demand from their vehicles, and we continually work toward the highest standards regarding quality, safety, and environment.\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nA position where you as a customer service representative play a central role in the business and are the company's face to the public, with great emphasis placed on service and customer interaction. You will be the link between customer, workshop, and warehouse and a crucial part of operations.\n\nYou will plan, coordinate, and follow up on work while helping customers understand what measures need to be taken and why.\n\nYou will, among other things:\n\n\u00b7       Receive customers when dropping off and picking up vehicles\n\n\u00b7       Handle customer contacts via phone, email, and digital channels\n\n\u00b7       Advise customers regarding service, repairs, and other workshop services\n\n\u00b7       Present cost estimates and recommend appropriate measures\n\n\u00b7       Plan and book workshop work\n\n\u00b7       Coordinate daily work between customer and workshop\n\n\u00b7       Follow up on ongoing work and keep the customer updated\n\n\u00b7       Handle billing and certain warranty matters\n\n\u00b7    Contribute to high customer satisfaction and long-term customer relationships\n\nQUALIFICATIONS\nYou should enjoy the customer service role as you will meet many customers daily. We want you to have some years of work experience. It is a merit if you have previous experience from service, parts, or workshop work. You should be responsible and always put the customer at the center. The industry is developing rapidly, so you should enjoy development and forward-thinking, be accustomed to working in different systems, and not be afraid of new programs. You represent a company with a strong brand, high competence, and strong commitment to customers, which is why it is important that you as an applicant have professional demeanor and are driven to provide the best service to customers. Good computer skills and B-level driver's license are required.\n\nEmployment type: Permanent position.\n\nThe position is probationary; hiring will take place by agreement. Hiring may occur before the application deadline, so please submit your application as soon as possible.\n\nWelcome to join us!","language":"sv","is_translated":true,"title_original":"Kundmottagare H\u00e4ssleholm","description_original":"Vi s\u00f6ker en ny kollega till v\u00e5rt team? \u00a0Har du k\u00e4nsla f\u00f6r service, struktur och fl\u00f6de \u2013 och trivs i en roll d\u00e4r du f\u00e5r kombinera kundkontakt med reservdelshantering? D\u00e5 kan det h\u00e4r vara din n\u00e4sta utmaning!\n\nF\u00f6retaget grundades 1952 och med v\u00e5r l\u00e5nga erfarenhet \u00e4r vi trygga med att p\u00e5st\u00e5 att vi kan bilar och \u00e4r stolta att kunna erbjuda v\u00e5ra kunder produkter med den senaste tekniken f\u00f6r den optimala kundupplevelsen. G\u00f6inge Bil Invest-koncernen best\u00e5r av tre olika grenar, G\u00f6inge Bil Personbilar, G\u00f6inge Bil Lastvagnar samt v\u00e5ra Toyotabolag.\n\nV\u00e5ra 15 anl\u00e4ggningar finns utspridda i Sk\u00e5ne och Kronobergs l\u00e4n och hela koncernen har ca 250 anst\u00e4llda och oms\u00e4tter ca 2 Mdkr. Bolagen \u00e4r \u00e5terf\u00f6rs\u00e4ljare med tillh\u00f6rande verkstadsauktorisation f\u00f6r Renault och Toyota person- och transportbilar, Dacia, Lexus, XPENG, samt f\u00f6r Volvo Lastvagnar. V\u00e5ra verkst\u00e4der servar \u00e4ven \u00f6vriga m\u00e4rken och genom samarbete med D\u00e4ckteam tar vi hand om allt som r\u00f6r d\u00e4ck. Vidare erbjuder vi hyrbil genom Hertz samt att vi har anl\u00e4ggningar f\u00f6r Tanka, Tv\u00e4tta och Ladda p\u00e5 flera orter. G\u00f6inge Bil str\u00e4var efter att erbjuda den b\u00e4sta m\u00f6jliga service och tillg\u00e4nglighet, som v\u00e5ra kunder kan kr\u00e4va av sitt fordon och arbetar st\u00e4ndigt mot h\u00f6gsta m\u00e5l vad betr\u00e4ffar kvalitet, s\u00e4kerhet och milj\u00f6.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nEn tj\u00e4nst d\u00e4r du som kundmottagare har en central roll i verksamheten och \u00e4r f\u00f6retagets ansikte ut\u00e5t, d\u00e4r stor vikt l\u00e4ggs p\u00e5 service och kundbem\u00f6tande. Du blir l\u00e4nken mellan kund-, verkstad och lager och en stor del av verksamheten.\u00a0\n\nDu planerar, samordnar och f\u00f6ljer upp arbeten samtidigt som du hj\u00e4lper kunden att f\u00f6rst\u00e5 vilka \u00e5tg\u00e4rder som beh\u00f6ver genomf\u00f6ras och varf\u00f6r.\n\nDu kommer bland annat att:\n\n\u00b7 \u00a0 \u00a0 \u00a0 Ta emot kunder vid in- och utl\u00e4mning av fordon\n\n\u00b7 \u00a0 \u00a0 \u00a0 Hantera kundkontakter via telefon, e-post och digitala kanaler\n\n\u00b7 \u00a0 \u00a0 \u00a0 R\u00e5dgiva kunder kring service, reparationer och andra verkstadstj\u00e4nster\n\n\u00b7 \u00a0 \u00a0 \u00a0 Presentera kostnadsf\u00f6rslag och rekommendera l\u00e4mpliga \u00e5tg\u00e4rder\n\n\u00b7 \u00a0 \u00a0 \u00a0 Planera och boka verkstadsarbeten\n\n\u00b7 \u00a0 \u00a0 \u00a0 Koordinera det dagliga arbetet mellan kund och verkstad\n\n\u00b7 \u00a0 \u00a0 \u00a0 F\u00f6lja upp p\u00e5g\u00e5ende arbeten och h\u00e5lla kunden uppdaterad\n\n\u00b7 \u00a0 \u00a0 \u00a0 Hantera fakturering och vissa garanti\u00e4renden\n\n\u00b7 \u00a0 \u00a0Bidra till h\u00f6g kundn\u00f6jdhet och l\u00e5ngsiktiga kundrelationer\r\n\r\nKVALIFIKATIONER\r\nDu ska gilla servicerollen d\u00e5 du tr\u00e4ffar mycket kunder dagligen. Vi vill att du ska ha varit ute i arbetslivet n\u00e5gra \u00e5r. Meriterande \u00e4r om du tidigare har erfarenhet fr\u00e5n service-, reservdels- eller verkstadsarbete. Du ska vara ansvarsfull och alltid s\u00e4tta kunden i centrum. Branschen \u00e4r i snabb utveckling s\u00e5 du ska gilla utveckling och fram\u00e5tanda, van att jobba i olika system och inte r\u00e4dd f\u00f6r nya program. Du f\u00f6retr\u00e4der ett f\u00f6retag med starkt varum\u00e4rke, h\u00f6g kompetens och starkt engagemang f\u00f6r kunderna och det \u00e4r d\u00e4rf\u00f6r viktigt att du som s\u00f6ker har ett proffsigt bem\u00f6tande och drivs av att l\u00e4mna den b\u00e4sta servicen till kunderna. God datorvana och B-k\u00f6rkort \u00e4r ett krav\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\n\r\nTj\u00e4nsten \u00e4r en provanst\u00e4llning, tills\u00e4ttning sker enligt \u00f6verenskommelse. Tills\u00e4ttning kan komma att ske innan ans\u00f6kningstiden g\u00e5tt ut, skicka in din ans\u00f6kan snarast.\n\nV\u00e4lkommen att bli en av oss!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 24","full_address":null,"city":"H\u00e4ssleholm","country":"SE","latitude":56.1693834,"longitude":13.8143476},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"G\u00f6inge Bil Aktiebolag","postcode":"28121","positions":1,"profession":"Kundmottagare\/Arbetsledare bilverkstad","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jozo   Matkovic","driving_license":true,"employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"G\u00f6inge Bil AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46101670919","owner_email":"jozo.matkovic@goingebil.se","images":[],"published_at":"2026-09-16T16:05:06+00:00","expires_at":"2026-10-16T23:59:59+00:00","created_at":"2026-09-17T03:56:21+00:00","updated_at":"2026-09-18T11:46:09+00:00"}}