{"data":{"id":169532,"slug":"kundmottagare-till-swecon-anlaggningsmaskiner","type":"job","title":"Customer Service Manager at Swecon Construction Equipment","description":"Are you someone who thrives on taking responsibility, making decisions, and creating structure in a fast-paced operation? As a customer service manager at Swecon, you'll have a central leadership role where you plan, coordinate, and follow up on daily workshop operations while serving as the natural point of contact for customers and colleagues.\n\nAbout the Position\nThis is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Swecon. This gives both you and Swecon a great opportunity to get to know each other and evaluate how you work together.\n\nAbout the Company\nSwecon Anl\u00e4ggningsmaskiner AB, owned by Volvo CE, is an authorized dealer for Volvo Construction Equipment, Volvo Penta Industri, and Ammann in Sweden. They market, sell, and service Volvo construction equipment while offering various services and complementary products. The Swecon group is also represented in Estonia, Latvia, Lithuania, and parts of Germany. With over 700 employees and 34 service locations nationwide, Swecon can offer you a secure and exciting work life characterized by creativity and responsibility with freedom.\n\nResponsibilities\nAs a customer service manager, you play a central role in operations, serving as the link between customers, service technicians, and the parts department. You are responsible for receiving incoming service requests, creating and managing work orders, and ensuring the right work is planned, prioritized, and followed up. You work closely with the workshop and play an important role in ensuring daily operations run efficiently. This means you need to be able to make decisions, prioritize between different tasks, and ensure work progresses according to plan. You become a natural contact point for both customers and technicians and therefore need to be comfortable communicating clearly, providing clear information, and handling situations where different needs and priorities compete. This role requires significant independence and suits you if you like taking initiative and contributing to operations running as smoothly as possible.\n\nYour responsibilities include:\n\nReceive and handle incoming customer requests via phone, email, and in person\n\nRegister, manage, and follow up on work orders\n\nPlan, coordinate, and follow up on daily workshop operations\n\nServe as the contact person between customers, service technicians, and the parts department\n\nHandle invoicing, time reporting, and other workshop administration\n\nEnsure customers receive clear feedback and that requests are progressed according to plan\n\nEducation, Experience, and Personal Qualities\n\nRequirements:\n\nExperience from an administrative and customer-facing role, preferably with similar responsibilities\n\nStrong administrative skills and experience working in a structured manner\n\nGood computer skills and experience working with various business or administrative systems\n\nClass B driver's license\n\nFluent Swedish and English, both spoken and written\n\nMerit Factors:\n\nExperience as a customer service manager, service advisor, or workshop administrator\n\nExperience from the automotive, construction equipment, truck, bus, or agricultural industry\n\nGood vehicle technical knowledge\n\nExperience with work order management and workshop processes\n\nExperience coordinating, planning, or allocating work\n\nThis role suits you if you have an interest in technology and enjoy working in an environment where you collaborate closely with operations. To thrive and succeed in this role, we believe you are someone who takes responsibility, drives your work forward, and creates structure even when the pace is high. You are confident in yourself and comfortable making decisions and communicating clearly with both customers and colleagues. You have natural drive and take initiative when something needs to be done. At the same time, you are humble and willing to help wherever the business needs you most.\n\nOther Information\nStart: By agreement\nLocation: \u00d6rebro\nSalary: By agreement\n\nWe use competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the ad once we've received enough applications. If you become a relevant candidate for the position, we will contact you for an initial phone interview. Whether you progress in the process or not, you will receive feedback on your application.\n\nQuestions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend submitting your application immediately as we conduct continuous selection.\n\nWelcome to apply!","language":"sv","is_translated":true,"title_original":"Kundmottagare till Swecon Anl\u00e4ggningsmaskiner","description_original":"\u00c4r du en person som trivs med att ta ansvar, fatta beslut och skapa struktur i en verksamhet med h\u00f6gt tempo? Som kundmottagare hos Swecon f\u00e5r du en central och arbetsledande roll d\u00e4r du planerar, koordinerar och f\u00f6ljer upp det dagliga arbetet i verkstaden samtidigt som du \u00e4r den naturliga kontakten f\u00f6r kunder och kollegor.\nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos Swecon. Detta ger b\u00e5de dig och\u00a0Swecon\u00a0en bra m\u00f6jlighet att l\u00e4ra k\u00e4nna varandra samt utv\u00e4rdera hur ni trivs med ert samarbete. \nOm f\u00f6retaget\nSwecon Anl\u00e4ggningsmaskiner AB \u00e4gs av Volvo CE och \u00e4r auktoriserad \u00e5terf\u00f6rs\u00e4ljare f\u00f6r Volvo Construction Equipment, Volvo Penta Industri och Ammann i Sverige. De marknadsf\u00f6r, s\u00e4ljer och servar Volvos entreprenadmaskiner samt erbjuder ett flertal olika tj\u00e4nster och kompletterande produkter. Sweconkoncernen finns \u00e4ven representerad i Estland, Lettland och Litauen samt delar av Tyskland. Med drygt 700 anst\u00e4llda och 34 serviceplatser i landet kan Swecon erbjuda dig ett tryggt och sp\u00e4nnande arbetsliv som k\u00e4nnetecknas av kreativitet samt frihet under ansvar.\nArbetsuppgifter\nSom kundmottagare har du en central roll i verksamheten och fungerar som l\u00e4nken mellan kunder, servicetekniker och reservdelsavdelningen. Du ansvarar f\u00f6r att ta emot inkommande \u00e4renden, skapa och administrera arbetsorder samt se till att r\u00e4tt arbete planeras, prioriteras och f\u00f6ljs upp. Du arbetar n\u00e4ra verkstaden och har en viktig funktion i att s\u00e4kerst\u00e4lla att det dagliga arbetet flyter p\u00e5 ett effektivt s\u00e4tt. Det inneb\u00e4r att du beh\u00f6ver kunna fatta beslut, prioritera mellan olika uppdrag och f\u00f6lja upp att arbeten drivs fram\u00e5t enligt plan. Du blir en naturlig kontaktpunkt f\u00f6r b\u00e5de kunder och tekniker och beh\u00f6ver d\u00e4rf\u00f6r vara trygg i att kommunicera, ge tydliga besked och hantera situationer d\u00e4r olika behov och prioriteringar st\u00e4lls mot varandra. Rollen inneb\u00e4r stort eget ansvar och passar dig som tycker om att ta initiativ och bidra till att verksamheten fungerar s\u00e5 bra som m\u00f6jligt.\n\nDina arbetsuppgifter innefattar bland annat att:\n\nTa emot och hantera inkommande kund\u00e4renden via telefon, mejl och p\u00e5 plats\n\n\nRegistrera, administrera och f\u00f6lja upp arbetsorder\n\n\nPlanera, koordinera och f\u00f6lja upp det dagliga arbetet i verkstaden\n\n\nVara kontaktperson mellan kunder, servicetekniker och reservdelsavdelningen\n\n\nHantera fakturering, tidsrapportering samt \u00f6vrig verkstadsadministration\n\n\nS\u00e4kerst\u00e4lla att kunder f\u00e5r tydlig \u00e5terkoppling och att \u00e4renden drivs fram\u00e5t enligt plan\n\nUtbildning, erfarenhet och personliga egenskaper\nKrav:\n\nErfarenhet fr\u00e5n en administrativ och kundn\u00e4ra roll, g\u00e4rna med liknande arbetsuppgifter\n\n\nGod administrativ f\u00f6rm\u00e5ga och vana av att arbeta strukturerat\n\n\nGod datorvana och erfarenhet av att arbeta i olika aff\u00e4rs- eller administrativa system\n\n\nB-k\u00f6rkort\n\n\nGoda kunskaper i svenska och engelska i tal och skrift\n\n\n\nMeriterande:\n\nErfarenhet som kundmottagare, servicer\u00e5dgivare eller verkstadsadministrat\u00f6r\n\n\nErfarenhet fr\u00e5n fordons-, entreprenadmaskins-, lastbils-, buss- eller jordbruksbranschen\n\n\nGoda fordonstekniska kunskaper\n\n\nErfarenhet av arbetsorderhantering och verkstadsprocesser\n\n\nErfarenhet av att koordinera, planera eller f\u00f6rdela arbete\n\n\n\nRollen passar dig som har ett intresse f\u00f6r teknik och som trivs i en milj\u00f6 d\u00e4r du f\u00e5r samarbeta n\u00e4ra verksamheten. F\u00f6r att trivas och lyckas i rollen tror vi att du \u00e4r en person som tar ansvar, driver ditt arbete fram\u00e5t och skapar struktur \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt. Du \u00e4r trygg i dig sj\u00e4lv och bekv\u00e4m med att fatta beslut och kommunicera tydligt med b\u00e5de kunder och kollegor. Du har ett naturligt driv och tar initiativ n\u00e4r n\u00e5got beh\u00f6ver g\u00f6ras. Samtidigt \u00e4r du prestigel\u00f6s och hj\u00e4lper g\u00e4rna till d\u00e4r verksamheten beh\u00f6ver dig som mest.\n\u00d6vrig information\nStart: Enligt \u00f6verenskommelse Plats: \u00d6rebro L\u00f6n: Enligt \u00f6verenskommelse\nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hornsbruksgatan 28","full_address":null,"city":"Stockholm","country":"SE","latitude":59.316110882079,"longitude":18.034424244222},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Bravura Sverige AB","postcode":"11734","positions":1,"profession":"Kundmottagare\/Arbetsledare bilverkstad","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Bravura","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-24T11:41:29+00:00","expires_at":"2027-02-20T23:59:59+00:00","created_at":"2026-08-25T03:16:27+00:00","updated_at":"2026-08-25T04:01:19+00:00"}}