{"data":{"id":184305,"slug":"kundradgivare-3","type":"job","title":"Customer Advisor","description":"We are about 450 passionate people who, together with our 125,000 customers, create smart services, promote resource-efficient energy use, and build tomorrow's sustainable energy system. With a broad range of electricity, district heating, biogas, district cooling, and charging infrastructure along with energy services, we live by our vision: \"Together we create tomorrow's sustainable society, today!\"\n\nWe have committed to solving climate challenges for northwestern Sk\u00e5ne together with our customers and partners.\n\nFor us, it's just as important that our customers have a simple and pleasant energy experience as it is that our employees thrive, feel good, and have the conditions to do this important work. Modern office facilities, the opportunity for hybrid work, training during work time, wellness benefits, and 17 hours of volunteer work each year are some of the benefits. Come and join us! #togetherfor17.\n\nVisit us at https:\/\/www.oresundskraft.se\/jobba-hos-oss\/ for more information about all our benefits!\n\nDiversity is genuinely important to us. What makes us different is also what develops us the most. Different perspectives, experiences, and personalities are a big part of our key to success. Be yourself and contribute in your own unique way.\n\nWe have chosen to remove the cover letter and replaced it with selection questions that are relevant to the position. Your answers to the selection questions and your CV will form the basis for whether you are qualified to proceed in the process.\n\nAs an employee, you may be placed on war service with \u00d6resundskraft, based on the total defense's needs.\n\nSince we work with activities of societal importance, background checks may be conducted before employment.\n\nWelcome to \u00d6resundskraft!\n\n1 position(s).\n\nCustomer Specialist at \u00d6resundskraft \u2013 do you want to make a difference in every customer interaction?\nDo you want to work with people, advisory services, and energy in an industry that's changing rapidly? Are you good at listening, understanding needs, and finding solutions \u2013 while also enjoying customer contact, business acumen, and digital work methods?\nThen the role of Customer Specialist at \u00d6resundskraft might be for you.\n\nAbout the role\nAs a Customer Specialist, you are an important part of our customers' experience of \u00d6resundskraft. You meet our private and business customers via phone, email, chat, and other channels and help them with questions about our products, services, contracts, and offers. The role is full-time, daytime.\n\nBut the role is about more than answering questions. We want to understand what the customer actually needs. Therefore, you work in an advisory and business-oriented manner, ask questions, identify needs, and guide the customer to the right solution.\n\nYou take responsibility for your customer cases from first contact to closure and work together with your colleagues to create a customer service characterized by quality, availability, and really good customer experiences.\n\nThe energy industry is in constant development. New solutions, changing customer needs, digitalization, and new ways to use energy affect both our customers and our operations. An important part of your work will therefore be to stay updated, be curious, and continuously build your knowledge so you can provide our customers with relevant and reassuring guidance.\n\nYour main responsibilities\n\u00b7     meet and help customers via phone, email, chat, and other channels\n\u00b7     provide needs-based advisory services on our products, services, and offers\n\u00b7     identify customer needs and see relevant opportunities for upselling\n\u00b7     take responsibility for customer cases from first contact to closure\n\u00b7     work with administration related to customer cases and contracts\n\u00b7     stay updated on our products and services and changes that affect our customers\n\u00b7     work in multiple digital systems and use digital tools and AI support\n\u00b7     contribute to the team's knowledge exchange and shared development\n\u00b7     when needed, represent \u00d6resundskraft in customer meetings, events, and information activities.\n\nWhat does it take to thrive and succeed in this role?\nFor us, it's not essential that you already know the energy industry. What's important is how you meet people, how you communicate, and how you take in and use new knowledge.\n\nYou are curious and enjoy understanding how things work. When something changes, you take responsibility for learning about it and can then translate that knowledge into clear and relevant advice to the customer.\n\nYou enjoy combining service with business acumen. You listen to the customer's situation, ask good questions, and see opportunities to recommend products and services when they create value for the customer.\n\nWe also believe you're comfortable with digital work methods. You don't need to know all our systems from the start, but you have an easy time learning new tools and are curious about how digitalization and AI can be used in your work.\n\nFor us, it's also important how you contribute to the team. We want a workplace where we help each other, share knowledge, and have fun together. That's why we're looking for someone who wants to be a good colleague \u2013 who contributes with energy and engagement, steps up for others, and takes shared responsibility for both results and the team's culture.\n\nWe believe you have\n\u00b7     experience in customer service and advisory services\n\u00b7     excellent ability to communicate and build trust in customer interactions\n\u00b7     a customer-oriented and business-focused approach\n\u00b7     strong digital skills and an easy time learning new systems and work methods\n\u00b7     curiosity and a strong desire to learn and develop\n\u00b7     the ability to take responsibility, solve problems, and drive your customer cases forward\n\u00b7     the willingness and ability to collaborate, share knowledge, and actively contribute to a positive team culture.\n\nIt's an advantage if you have experience in customer dialogue through multiple channels or from an operation where products, services, or regulations change over time.\n\nYou don't need to know the energy industry from the start. However, you need to want to learn it. To succeed in the role, you need to be interested in what's happening in the energy sector and continuously build the knowledge required to guide our customers.\n\nWith us\nThe energy industry is facing major changes and our customers' questions and needs are evolving with it. So is our Customer Service.\n\nWith us, you get a role where customer interaction is the core, but where advisory services, business acumen, knowledge, and digital work methods become increasingly important. You become part of a team where we learn from each other, help each other, and together create a workplace where we both thrive and perform.\n\nFor questions about the position, you are welcome to contact unit manager at Customer Center Ida Ferm, ida.ferm@oresundskraft.se\n\nEmployment type: Permanent employment.","language":"sv","is_translated":true,"title_original":"Kundr\u00e5dgivare","description_original":"Vi \u00e4r ca 450 eldsj\u00e4lar som tillsammans med v\u00e5ra 125 000 kunder skapar smarta tj\u00e4nster, fr\u00e4mjar resurseffektiv energianv\u00e4ndning och bygger framtidens h\u00e5llbara energisystem. Med ett brett utbud av el, fj\u00e4rrv\u00e4rme, biogas, fj\u00e4rrkyla och laddningsinfrastruktur och energitj\u00e4nster lever vi efter v\u00e5r vision: \"Tillsammans skapar vi morgondagens h\u00e5llbara samh\u00e4lle, idag!\". \n\nVi har gett oss sjutton p\u00e5 att tillsammans med v\u00e5ra kunder och samarbetspartners l\u00f6sa klimatutmaningarna f\u00f6r nordv\u00e4stra Sk\u00e5ne. \n\nF\u00f6r oss \u00e4r det lika viktigt att v\u00e5ra kunder f\u00e5r en enkel och behaglig energitillvaro som att v\u00e5ra medarbetare trivs, m\u00e5r bra och har f\u00f6ruts\u00e4ttningar att g\u00f6ra detta viktiga jobb. Moderna kontorslokaler, m\u00f6jlighet till hybridarbete, tr\u00e4ning p\u00e5 arbetstid, friskv\u00e5rdsbidrag och 17 timmars volont\u00e4rsarbete varje \u00e5r \u00e4r n\u00e5gra av f\u00f6rm\u00e5nerna. Kom och var med oss! #tillsammansf\u00f6r17.\n\nBes\u00f6k oss p\u00e5 https:\/\/www.oresundskraft.se\/jobba-hos-oss\/ f\u00f6r mer information om bl a alla v\u00e5ra f\u00f6rm\u00e5ner!\n\nF\u00f6r oss \u00e4r m\u00e5ngfald viktigt p\u00e5 riktigt. Det som g\u00f6r oss olika \u00e4r ocks\u00e5 det som utvecklar oss mest. Olika perspektiv, erfarenhet och personligheter \u00e4r en stor del av v\u00e5r nyckel till framg\u00e5ng. Var dig sj\u00e4lv och bidra p\u00e5 ditt alldeles egna s\u00e4tt.\n\nVi har valt att ta bort det personliga brevet och ersatt det med urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Svaren i urvalsfr\u00e5gorna och CV ligger till grund f\u00f6r om du \u00e4r kvalificerad att g\u00e5 vidare i processen. \n\nSom anst\u00e4lld kan du komma att bli krigsplacerad p\u00e5 \u00d6resundskraft, utifr\u00e5n totalf\u00f6rsvarets behov.\n\nD\u00e5 vi arbetar med samh\u00e4llsviktig verksamhet kan kontroller komma att genomf\u00f6ras f\u00f6re anst\u00e4llning. \n\nV\u00e4lkommen till \u00d6resundskraft!\r\n\r\n1 plats(er). \r\n\r\n\nKundspecialist till \u00d6resundskraft \u2013 vill du g\u00f6ra skillnad i varje kundm\u00f6te?\u00a0\nVill du arbeta med m\u00e4nniskor, r\u00e5dgivning och energi i en bransch som f\u00f6r\u00e4ndras snabbt? \u00c4r du bra p\u00e5 att lyssna, f\u00f6rst\u00e5 behov och hitta l\u00f6sningar \u2013 samtidigt som du trivs med kundkontakt, aff\u00e4rsm\u00e4ssighet och digitala arbetss\u00e4tt?\u00a0\nD\u00e5 kan rollen som Kundspecialist hos \u00d6resundskraft vara n\u00e5got f\u00f6r dig.\u00a0\nOm rollen\u00a0\nSom Kundspecialist \u00e4r du en viktig del av v\u00e5ra kunders upplevelse av \u00d6resundskraft. Du m\u00f6ter v\u00e5ra privat- och f\u00f6retagskunder via telefon, e-post, chatt och andra kanaler och hj\u00e4lper dem med fr\u00e5gor kring v\u00e5ra produkter, tj\u00e4nster, avtal och erbjudanden. Rollen \u00e4r p\u00e5 heltid, dagtid.\nMen rollen handlar om mer \u00e4n att svara p\u00e5 fr\u00e5gor. Vi vill f\u00f6rst\u00e5 vad kunden faktiskt beh\u00f6ver. D\u00e4rf\u00f6r arbetar du r\u00e5dgivande och aff\u00e4rsm\u00e4ssigt, st\u00e4ller fr\u00e5gor, identifierar behov och v\u00e4gleder kunden till r\u00e4tt l\u00f6sning.\u00a0\nDu tar ansvar f\u00f6r dina kund\u00e4renden fr\u00e5n f\u00f6rsta kontakt till avslut och arbetar tillsammans med dina kollegor f\u00f6r att skapa en kundservice som pr\u00e4glas av kvalitet, tillg\u00e4nglighet och riktigt bra kundupplevelser.\u00a0\nEnergibranschen \u00e4r i st\u00e4ndig utveckling. Nya l\u00f6sningar, f\u00f6r\u00e4ndrade kundbehov, digitalisering och nya s\u00e4tt att anv\u00e4nda energi p\u00e5verkar b\u00e5de v\u00e5ra kunder och v\u00e5r verksamhet. En viktig del av ditt arbete blir d\u00e4rf\u00f6r att h\u00e5lla dig uppdaterad, vara nyfiken och kontinuerligt bygga p\u00e5 din kunskap f\u00f6r att kunna ge v\u00e5ra kunder relevant och trygg v\u00e4gledning.\u00a0\nDina huvudsakliga arbetsuppgifter\n\u00b7\u00a0\u00a0\u00a0\u00a0 m\u00f6ta och hj\u00e4lpa kunder via telefon, e-post, chatt och andra kanaler\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 ge behovsbaserad r\u00e5dgivning kring v\u00e5ra produkter, tj\u00e4nster och erbjudanden\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 identifiera kundens behov och se relevanta m\u00f6jligheter till merf\u00f6rs\u00e4ljning\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 ta ansvar f\u00f6r kund\u00e4renden fr\u00e5n f\u00f6rsta kontakt till avslut\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 arbeta med administration kopplad till kund\u00e4renden och avtal\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 h\u00e5lla dig uppdaterad om v\u00e5ra produkter och tj\u00e4nster och om f\u00f6r\u00e4ndringar som p\u00e5verkar v\u00e5ra kunder\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 arbeta i flera digitala system och anv\u00e4nda digitala hj\u00e4lpmedel och AI-st\u00f6d\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 bidra till teamets kunskapsutbyte och gemensamma utveckling\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 vid behov representera \u00d6resundskraft i exempelvis kundm\u00f6ten, event och informationsaktiviteter.\u00a0\nVad beh\u00f6vs f\u00f6r att trivas och lyckas i rollen?\nF\u00f6r oss \u00e4r det inte avg\u00f6rande att du redan kan energibranschen. Det viktiga \u00e4r hur du m\u00f6ter m\u00e4nniskor, hur du kommunicerar och hur du tar till dig och anv\u00e4nder ny kunskap.\u00a0\nDu \u00e4r nyfiken och tycker om att f\u00f6rst\u00e5 hur saker fungerar. N\u00e4r n\u00e5got f\u00f6r\u00e4ndras tar du sj\u00e4lv ansvar f\u00f6r att s\u00e4tta dig in i det och kan sedan oms\u00e4tta kunskapen till tydliga och relevanta r\u00e5d till kunden.\u00a0\nDu trivs med att kombinera service med aff\u00e4rsm\u00e4ssighet. Du lyssnar in kundens situation, st\u00e4ller bra fr\u00e5gor och ser m\u00f6jligheter att rekommendera produkter och tj\u00e4nster n\u00e4r de skapar v\u00e4rde f\u00f6r kunden.\u00a0\nVi tror ocks\u00e5 att du \u00e4r bekv\u00e4m med digitala arbetss\u00e4tt. Du beh\u00f6ver inte kunna alla v\u00e5ra system fr\u00e5n b\u00f6rjan, men du har l\u00e4tt f\u00f6r att l\u00e4ra dig nya verktyg och \u00e4r nyfiken p\u00e5 hur digitalisering och AI kan anv\u00e4ndas i arbetet.\u00a0\nF\u00f6r oss \u00e4r det ocks\u00e5 viktigt hur du bidrar till teamet. Vi vill ha en arbetsplats d\u00e4r vi hj\u00e4lper varandra, delar med oss av kunskap och har roligt tillsammans. D\u00e4rf\u00f6r s\u00f6ker vi dig som vill vara en god kollega \u2013 som bidrar med energi och engagemang, st\u00e4ller upp f\u00f6r andra och tar ett gemensamt ansvar f\u00f6r b\u00e5de resultatet och kulturen i teamet.\u00a0\nVi tror att du har\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 erfarenhet av kundservice och r\u00e5dgivning\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 mycket god f\u00f6rm\u00e5ga att kommunicera och skapa f\u00f6rtroende i kundm\u00f6tet\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 ett kundorienterat och aff\u00e4rsm\u00e4ssigt f\u00f6rh\u00e5llningss\u00e4tt\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 god digital f\u00f6rm\u00e5ga och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system och arbetss\u00e4tt\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 nyfikenhet och en stark vilja att l\u00e4ra och utvecklas\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 f\u00f6rm\u00e5ga att ta ansvar, l\u00f6sa problem och driva dina kund\u00e4renden fram\u00e5t\u00a0\n\u00b7\u00a0\u00a0\u00a0\u00a0 vilja och f\u00f6rm\u00e5ga att samarbeta, dela med dig och aktivt bidra till en positiv kultur i teamet.\u00a0\nDet \u00e4r meriterande om du har erfarenhet av kunddialog i flera olika kanaler eller fr\u00e5n en verksamhet d\u00e4r produkter, tj\u00e4nster eller regelverk f\u00f6r\u00e4ndras \u00f6ver tid.\u00a0\nDu beh\u00f6ver inte kunna energibranschen fr\u00e5n b\u00f6rjan. D\u00e4remot beh\u00f6ver du vilja l\u00e4ra dig den. F\u00f6r att lyckas i rollen beh\u00f6ver du vara intresserad av vad som h\u00e4nder inom energiomr\u00e5det och kontinuerligt bygga den kunskap som kr\u00e4vs f\u00f6r att kunna v\u00e4gleda v\u00e5ra kunder.\u00a0\nHos oss\u00a0\nEnergibranschen st\u00e5r inf\u00f6r stora f\u00f6r\u00e4ndringar och v\u00e5ra kunders fr\u00e5gor och behov utvecklas med den. Det g\u00f6r ocks\u00e5 v\u00e5r Kundservice.\u00a0\nHos oss f\u00e5r du en roll d\u00e4r kundm\u00f6tet \u00e4r k\u00e4rnan, men d\u00e4r r\u00e5dgivning, aff\u00e4rsm\u00e4ssighet, kunskap och digitala arbetss\u00e4tt blir allt viktigare. Du blir en del av ett team d\u00e4r vi l\u00e4r av varandra, hj\u00e4lper varandra och tillsammans skapar en arbetsplats d\u00e4r vi b\u00e5de trivs och presterar.\u00a0\nF\u00f6r fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta enhetschef p\u00e5 Kundcenter Ida Ferm, ida.ferm@oresundskraft.se\n\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"V\u00e4stra Sandgatan 4","full_address":null,"city":"Helsingborg","country":"SE","latitude":56.031401222796,"longitude":12.703861172413},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"\u00d6resundskraft AB","postcode":"25225","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Petra   Bergqvist","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"\u00d6resundskraft","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46700003620","owner_email":"petra.bergqvist@oresundskraft.se","images":[],"published_at":"2026-09-02T12:00:10+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-03T03:18:20+00:00","updated_at":"2026-09-03T04:00:58+00:00"}}