{"data":{"id":199110,"slug":"kundradgivare-kundradgivningen-dalatrafik-timanstallning","type":"job","title":"Customer Service Representative, Dalatrafik Customer Advisory (Hourly Position)","description":"At Region Dalarna, you'll find meaningful work where you can make a difference. Together, we work toward a sustainable Dalarna with development potential in all parts of the region.\n\nAbout the Role\nWould you like to make a difference for travelers in Dalarna? We're now recruiting hourly substitutes for our customer center in Borl\u00e4nge, which includes both Dalatrafik's booking center and customer service. This position is perfect for you if you're studying and want to combine studies with work, or if you're looking for meaningful engagement and want to work as needed. There's also opportunity to work more during periods when regular staff are on vacation. Together, we take responsibility for creating sustainable and attractive public transportation in Dalarna. Under the Dalatrafik brand, we make it possible for people to travel safely, easily, and climate-smart\u2014every day.\n\nRight now, we're in one of our most exciting development phases. We're modernizing public transportation with new traffic agreements, digital solutions, and smarter sales channels. Our organization has a clear business focus and a shared goal of attracting more satisfied travelers. Our customer service plays an important role throughout this development journey.\n\nWhat We Offer:\nMeaningful work where you contribute to helping people get to work, school, healthcare, and leisure activities\nFriendly colleagues and an inclusive work environment\nOpportunity for remote work (depending on setup and operational needs)\nSkills development and introduction to our systems\n\nResponsibilities\nAs an hourly substitute at Dalatrafik's customer center, you're an important link between us and our travelers. You'll have a varied role working in both our booking center and customer service. You help customers with bookings and questions, receive feedback, and contribute to finding solutions that make their travels easier. Through professional and engaged service, you create trust for our travelers and give them the support they need in their contact with us.\n\nYour Tasks:\nReceive and register travel bookings in our systems\nInform customers about times, routes, and any changes\nHandle cancellations and rebookings\nProvide excellent service and accurate information to all travelers, with special focus on those with special needs\nCollaborate with traffic control and other units to ensure high quality in operations\n\nQualifications\nYou work in a team where service, collaboration, and solution focus are central. Work can be periodically intensive, which requires that you're stress-resilient and flexible.\n\nRequirements:\nExperience in customer service or other work where service, interaction, and customer contact have been central\nGood computer and telephone skills\nFluent in Swedish, both spoken and written\nGood English skills\n\nPersonal Qualities:\nWe're looking for someone who is positive, professional, and solution-oriented. You communicate easily and enjoy helping others. You're responsible and able to handle multiple tasks simultaneously.\n\nApplication\nIf you have protected personal information, you should not apply through the system, but contact the recruiting manager directly\nWe take internal references from current and former employees at Region Dalarna\nFor more information about Region Dalarna as an employer, our values, work environment, benefits, and background checks, visit Applying for a job with us - Region Dalarna\nWe've done our due diligence and decline contact from sales and recruitment companies\n\nContact Information\nTrade Union Contacts\nTrade Union - Region Dalarna","language":"sv","is_translated":true,"title_original":"Kundr\u00e5dgivare, Kundr\u00e5dgivningen Dalatrafik (timanst\u00e4llning)","description_original":"Hos oss i Region Dalarna f\u00e5r du ett meningsfullt arbete d\u00e4r du kan g\u00f6ra skillnad. Tillsammans arbetar vi f\u00f6r ett h\u00e5llbart Dalarna med utvecklingskraft i l\u00e4nets alla delar.\nOm verksamheten\nVill du vara med och g\u00f6ra skillnad f\u00f6r resen\u00e4rer i Dalarna? Vi s\u00f6ker nu timvikarier till v\u00e5rt kundcenter i Borl\u00e4nge, som omfattar b\u00e5de Dalatrafiks best\u00e4llningscentral och kundservice.\u00a0Tj\u00e4nsten passar dig som studerar och vill kombinera studier med arbete, eller dig som s\u00f6ker ett meningsfullt sammanhang och vill arbeta vid behov. Det finns \u00e4ven m\u00f6jlighet att arbeta mer under perioder n\u00e4r ordinarie medarbetare har semester. Tillsammans tar vi ansvar f\u00f6r att skapa en h\u00e5llbar och attraktiv kollektivtrafik i Dalarna. Under varum\u00e4rket Dalatrafik g\u00f6r vi det m\u00f6jligt f\u00f6r m\u00e4nniskor att resa tryggt, enkelt och klimatsmart - varje dag.\nJust nu befinner vi oss i en av v\u00e5ra mest sp\u00e4nnande utvecklingsfaser. Vi moderniserar kollektivtrafiken med nya trafikavtal, digitala l\u00f6sningar och smartare f\u00f6rs\u00e4ljningskanaler. V\u00e5r orgnaisation har ett tydligt aff\u00e4rsfokus och ett gemensamt m\u00e5l d\u00e4r vi ska f\u00e5 fler och n\u00f6jdare resen\u00e4rer. V\u00e5r kundservice spelar en viktig roll i hela utvecklingsresan.\nVi erbjuder:\nEtt meningsfullt arbete d\u00e4r du bidrar till att m\u00e4nniskor kommer till arbete, skola, v\u00e5rd och fritidsaktiviteter\nTrevliga kollegor och en inkluderande arbetsmilj\u00f6\nM\u00f6jlighet till distansarbete (beroende p\u00e5 uppl\u00e4gg och verksamhetsbehov)\nKompetensutveckling och introduktion i v\u00e5ra system\nArbetsuppgifter\nSom timvikarie p\u00e5 Dalatrafiks kundcenter \u00e4r du en viktig l\u00e4nk mellan oss och v\u00e5ra resen\u00e4rer. Hos oss f\u00e5r du en varierad roll d\u00e4r du arbetar b\u00e5de i v\u00e5r best\u00e4llningscentral och kundservice. Du hj\u00e4lper kunder med bokningar och fr\u00e5gor, tar emot synpunkter och bidrar till att hitta l\u00f6sningar som underl\u00e4ttar deras resande. Genom ett professionellt och engagerat bem\u00f6tande skapar du trygghet f\u00f6r v\u00e5ra resen\u00e4rer och ger dem det st\u00f6d de beh\u00f6ver i kontakten med oss.\nDina arbetsuppgifter:\nTa emot och registrera resebokningar i v\u00e5ra system\nInformera kunder om tider, f\u00e4rds\u00e4tt och eventuella f\u00f6r\u00e4ndringar\nHantera avbokningar och ombokningar\nGe god service och korrekt information till alla resen\u00e4rer, med s\u00e4rskilt fokus p\u00e5 dem med s\u00e4rskilda behov\nSamarbeta med trafikledning och andra enheter f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g kvalitet i trafiken\nKvalifikationer\nDu arbetar i ett team d\u00e4r service, samarbete och l\u00f6sningsfokus st\u00e5r i centrum. Arbetet kan periodvis vara intensivt, vilket kr\u00e4ver att du \u00e4r stresst\u00e5lig och flexibel.\nKrav:\nErfarenhet av kundservice eller annan verksamhet d\u00e4r service, bem\u00f6tande och kundkontakt har varit en central del av arbetet\nGod dator- och telefonvana\nTalar och skriver flytande svenska\nGoda kunskaper i engelska\n\nPersonliga egenskaper:\nVi s\u00f6ker dig som \u00e4r positiv, professionell och l\u00f6sningsorienterad. Du har l\u00e4tt f\u00f6r att kommunicera och trivs med att hj\u00e4lpa andra. Du \u00e4r ansvarstagande och har f\u00f6rm\u00e5ga att hantera flera uppgifter samtidigt.\nAns\u00f6kanHar du skyddade personuppgifter ska du inte ans\u00f6ka via systemet, utan kontakta rekryterande chef direkt\nVi tar interna referenser p\u00e5 nuvarande och tidigare anst\u00e4llda i Region Dalarna\nP\u00e5 Att s\u00f6ka jobb hos oss - Region Dalarna kan du l\u00e4sa mer om Region Dalarna som arbetsgivare, v\u00e5r v\u00e4rdegrund, arbetsmilj\u00f6, f\u00f6rm\u00e5ner samt vilka kontroller som g\u00f6rs inf\u00f6r anst\u00e4llning\nVi har gjort v\u00e5rt medieval och avb\u00f6jer kontakt fr\u00e5n s\u00e4lj- och rekryteringsf\u00f6retag\nKontakter fritext\nFackliga kontaktuppgifter\nFackf\u00f6rbund - Region Dalarna","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 712","full_address":null,"city":"Falun","country":"SE","latitude":60.484303,"longitude":15.433969},"metadata":{"region":"Dalarnas l\u00e4n","employer":"REGION DALARNA","postcode":"79129","positions":4,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.regiondalarna.se\/","contact_person":"Camilla S\u00e4\u00e4f","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Region Dalarna - Dalatrafik","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":9,"bot_views_count":2,"ai_vendor_counts":{"meta":4,"other":2,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-2481078","owner_email":"camilla.saaf@regiondalarna.se","images":[],"published_at":"2026-09-07T16:00:27+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-08T03:55:40+00:00","updated_at":"2026-09-16T03:00:23+00:00"}}