{"data":{"id":207738,"slug":"kundservice-med-merforsaljning-ta-nasta-steg-med-releasy-telia","type":"job","title":"Customer Service with Upselling \u2013 Take the Next Step with Releasy & Telia!","description":"Want to become great at customer service and sales?\n\nReleasy is now hiring more colleagues for customer service in an assignment with Telia. Here you go the extra mile in every customer experience by delivering first-class service and always striving to ensure the customer has the best solution for their services with Telia.\n\nDoes this sound like something for you? The next training starts on September 25 and we want to fill the positions as quickly as possible - don't delay your application!\n\nAbout the Role\n\nAs a Customer Service Representative, you will:\n\nRepresent our client Telia - one of Sweden's leading companies in IT and telecommunications.\nBe private customers' first point of contact via phone and email.\nDeliver top-class service by answering questions and solving problems related to the customer's services with Telia.\nWork actively with upselling in every customer interaction by identifying customer needs and offering the right solutions.\n\n\nFor those who excel in sales, there is an opportunity to advance into Telia's G.O.A.T Club \u2013 a competition for the very best. Here, the strongest performances are rewarded with loyalty points, unforgettable conference trips, and the chance to apply to our exclusive G.O.A.T Talent Program. Will you be Link\u00f6ping's next G.O.A.T?\n\nEmployment Type: Permanent employment with a 6-month probationary period.\n\nTraining: 6 weeks of basic training combined with hands-on work.\n\nSalary: Fixed monthly salary combined with performance-based bonus tied to your sales.\n\nWorking Hours: Working hours are scheduled within Telia's opening hours, which are Monday-Friday 08.00-19.30 and Saturdays 9.00-17.30.\n\nStart Date: Training begins September 25, 2026, which is also your employment start date.\n\nWe're Looking for You\n\nHold a high school diploma.\nSpeak and write fluent Swedish.\nHave good ability to speak and write in English.\nHave computer skills and preferably system competence.\nExperience in service or sales is an advantage, but not required.\n\n\nWe're looking for someone who thrives working toward clear goals and has a genuine interest in customer satisfaction. You don't need any prior knowledge, but as a person you should be communicative, helpful, and results-oriented. Upselling is a central part of our service, and to succeed in the role you need to be curious about exploring customer needs and motivated to offer solutions. Most importantly for us is that you have the right attitude and are motivated to learn how to deliver a first-class customer experience.\n\nWe Offer\n\nCoaching, follow-up, and a clear path forward in your development.\nCareer opportunities through Releasy's career ladder and internal development programs.\nSecure employment with collective agreement and pension.\nWellness benefits and other benefits for your health and well-being.\nA permanent place in an open office landscape with your team and your manager.\nAt our office in Mj\u00e4rdevi, there are good bus connections to Norrk\u00f6ping and Motala, as well as free parking.\n\n\nReady to Take the Next Step?\n\nSubmit your application today! We handle applications on a rolling basis and the position may be filled before the application deadline of September 20, 2026.\n\nWe use a structured recruitment process to ensure fairness and quality. The process begins with screening questions to verify basic requirements. This is followed by a background check that you will review before deciding whether to share it with us. Automated systems may be used, but all decisions are made by people. Background checks are conducted to create a safe work environment for both customers and employees.\n\nIf you advance in the process, you will be called in for an interview, supplemented with tests and digital reference checks to get a complete picture of your competence.\n\nFor questions about the position, contact the responsible recruiter at emilia.klaar2@releasy.se\n\nWe handle recruitment internally and decline contact from recruitment firms.\n\nReleasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector, among others. We help our clients create first-class customer experiences across all channels \u2013 social media, chat, email, and phone.\n\nWith over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value - both for you and your customers.","language":"sv","is_translated":true,"title_original":"Kundservice med merf\u00f6rs\u00e4ljning \u2013 Ta n\u00e4sta steg med Releasy & Telia!","description_original":"Vill du bli grym p\u00e5 kundservice och f\u00f6rs\u00e4ljning?\n\nNu s\u00f6ker Releasy fler kollegor till kundtj\u00e4nst i uppdrag mot Telia. H\u00e4r g\u00f6r du det lilla extra i varje kundupplevelse genom att leverera en f\u00f6rstklassig service och alltid str\u00e4va efter att kunden har den b\u00e4sta l\u00f6sningen f\u00f6r sina tj\u00e4nster hos Telia.\n\nL\u00e5ter det som n\u00e5got f\u00f6r dig? N\u00e4sta utbildning b\u00f6rjar den 25 september och vi vill tills\u00e4tta platserna s\u00e5 snabbt som m\u00f6jligt - v\u00e4nta inte med din ans\u00f6kan!\n\nOm rollen\n\nSom Kundtj\u00e4nstmedarbetare kommer du att:\n\nRepresentera v\u00e5r uppdragsgivare Telia - ett av Sveriges ledande f\u00f6retag inom IT- och telekom.\nVara privatkunders f\u00f6rsta kontakt via telefon och mail.\nLeverera service i toppklass genom att svara p\u00e5 fr\u00e5gor och l\u00f6sa problem kopplat till kundens tj\u00e4nster hos Telia.\nArbeta aktivt med merf\u00f6rs\u00e4ljning i varje kundm\u00f6te genom att identifiera kundens behov och erbjuda r\u00e4tt l\u00f6sningar.\n\n\nF\u00f6r den som \u00e4r extra vass i sin f\u00f6rs\u00e4ljning finns m\u00f6jligheten att avancera in till Telias G.O.A.T Club \u2013 en t\u00e4vling f\u00f6r de allra b\u00e4sta. H\u00e4r bel\u00f6nas de starkaste prestationerna med lojalitetspeng, of\u00f6rgl\u00f6mliga konferensresor och chansen att s\u00f6ka till v\u00e5rt exklusiva G.O.A.T Talangprogram. \u00c4r du Link\u00f6pings n\u00e4sta G.O.A.T?\n\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning.\n\nUtbildning: Grundutbildning i 6 veckor kombinerat med praktiskt arbete.\n\nL\u00f6n: Fast m\u00e5nadsl\u00f6n i kombination med provisionsbaserad bonus kopplat till din f\u00f6rs\u00e4ljning.\n\nArbetstider: Arbetstiderna \u00e4r f\u00f6rlagda inom Telias \u00f6ppettider som \u00e4r m\u00e5ndag-fredag 08.00-19.30 och l\u00f6rdagar 9.00-17.30.\n\nStart: Utbildningen b\u00f6rjar 25 september 2026, vilket ocks\u00e5 \u00e4r startdatum f\u00f6r anst\u00e4llningen.\n\nVi s\u00f6ker dig som\n\nHar gymnasieexamen.\nTalar och skriver flytande svenska.\nHar god f\u00f6rm\u00e5ga att tala och skriva p\u00e5 engelska.\nHar datorvana och g\u00e4rna systemkompetens.\nErfarenhet av service eller f\u00f6rs\u00e4ljning \u00e4r meriterande, men inte ett krav.\n\n\nVi s\u00f6ker dig som trivs med att arbeta mot tydliga m\u00e5l och har ett genuint intresse f\u00f6r kundn\u00f6jdhet. Du beh\u00f6ver inga f\u00f6rkunskaper, men som person \u00e4r du kommunikativ, hj\u00e4lpsam och resultatinriktad. Merf\u00f6rs\u00e4ljning \u00e4r en central del av v\u00e5r service och f\u00f6r att lyckas i rollen beh\u00f6ver du vara nyfiken p\u00e5 att unders\u00f6ka kundens behov och motiverad att erbjuda l\u00f6sningar. Det viktigaste f\u00f6r oss \u00e4r att du har r\u00e4tt inst\u00e4llning och \u00e4r motiverad att l\u00e4ra dig leverera en f\u00f6rstklassig kundupplevelse.\n\nVi erbjuder\n\nCoachning, uppf\u00f6ljning och en tydlig v\u00e4g fram\u00e5t i din utveckling.\nKarri\u00e4rm\u00f6jligheter via Releasys karri\u00e4rtrappa och interna utvecklingsprogram.\nTrygg anst\u00e4llning med kollektivavtal och pension.\nFriskv\u00e5rdsbidrag och andra f\u00f6rm\u00e5ner f\u00f6r din h\u00e4lsa och v\u00e4lm\u00e5ende\nFast plats i ett \u00f6ppet kontorslandskap tillsammans med ditt team och din ledare.\nVid v\u00e5rt kontor i Mj\u00e4rdevi finns goda bussf\u00f6rbindelser mot Norrk\u00f6ping och Motala samt gratis parkering.\n\n\nRedo att ta n\u00e4sta steg? \n\nSkicka in din ans\u00f6kan redan idag! Vi hanterar ans\u00f6kningar l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdatum som \u00e4r 20 september 2026.\n\nVi anv\u00e4nder en strukturerad rekryteringsprocess f\u00f6r att s\u00e4kerst\u00e4lla r\u00e4ttvisa och kvalitet. Processen b\u00f6rjar med urvalsfr\u00e5gor f\u00f6r att kontrollera grundkraven. D\u00e4refter f\u00f6ljer en bakgrundskontroll som du sj\u00e4lv tar del av innan du v\u00e4ljer om du vill dela den med oss. Automatiska system kan f\u00f6rekomma, men alla beslut fattas av m\u00e4nniskor. Bakgrundskontroller g\u00f6rs f\u00f6r att skapa en trygg arbetsmilj\u00f6 f\u00f6r b\u00e5de kunder och medarbetare.\n\nG\u00e5r du vidare i processen blir du kallad till intervju, kompletterad med tester och digital referenstagning f\u00f6r att f\u00e5 en helhetsbild av din kompetens.\n\nVid fr\u00e5gor om tj\u00e4nsten, kontakta ansvarig rekryterare p\u00e5 emilia.klaar2@releasy.se\n\nVi hanterar rekryteringen internt och undanber oss kontakt fr\u00e5n rekryteringsfirmor.\n\nReleasy \u00e4r en av Nordens ledande akt\u00f6rer av outsourcad kundservice och partner till f\u00f6retag inom bland annat telekom, media, e-handel, resebranschen och offentlig sektor. Vi hj\u00e4lper v\u00e5ra uppdragsgivare att skapa f\u00f6rstklassiga kundupplevelser i alla kanaler \u2013 sociala medier, chatt, e\u2011post och telefon.\n\nMed \u00f6ver 40 \u00e5rs erfarenhet och omkring 1500 medarbetare i Sverige, Norge, Finland och Spanien har vi byggt upp en djup och bred expertis inom kundservice. V\u00e5r kompetens, kombinerad med ett starkt fokus p\u00e5 kvalitet och kundn\u00f6jdhet, g\u00f6r att vi kan leverera l\u00f6sningar som skapar v\u00e4rde - b\u00e5de f\u00f6r dig och dina kunder.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.396711535265,"longitude":15.57272920976},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Releasy Customer Management AB","postcode":"58330","positions":8,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Releasy Customer Management AB, Teknikringen, Link\u00f6ping, Sverige","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":3,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"emilia.klaar2@releasy.se","images":[],"published_at":"2026-09-11T15:12:59+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-12T03:28:16+00:00","updated_at":"2026-09-15T02:59:53+00:00"}}