{"data":{"id":178944,"slug":"kundservice-och-bokningsmedarbetare-talkoo-eskilstuna","type":"job","title":"Customer Service and Booking Coordinator - TALKOO","description":"Talkoo is seeking a customer service and booking coordinator for our office in Eskilstuna.\nWe work with moving, cleaning, and property services and have approximately 24 employees. We are now looking for someone who can help us receive customers, book jobs, create work orders, and manage daily administrative tasks.\nThis is a practical office role for someone who enjoys customer interaction, is comfortable with computers, and wants to develop within administration and service.\nYou don't need to be a trained accountant or have an academic degree. What matters most is that you are responsible, thorough, service-oriented, and quick to learn new systems.\nJob Responsibilities\nYou will, among other things:\n\u2022 Answer incoming calls and emails\n\u2022 Register customer inquiries\n\u2022 Book moving, cleaning, and other services\n\u2022 Send booking confirmations\n\u2022 Create and update digital work orders\n\u2022 Send standard quotes based on our templates and price lists\n\u2022 Follow up with customers who have received quotes\n\u2022 Help customers choose the right service\n\u2022 Identify upselling opportunities\n\u2022 Check that work documents are returned by staff\n\u2022 Update customer registers and contact information\n\u2022 Prepare documentation for billing\n\u2022 Support the production manager and finance manager with ongoing administration\nWork will gradually be handled in a digital planning system where work orders and information are sent directly to staff mobile phones.\nCustomer Service and Sales\nAn important part of the role is being able to talk with customers and understand what they need.\nYou will not work as a traditional telemarketer. However, you should be able to:\n\u2022 Follow up with a customer who has received a quote\n\u2022 Explain our services clearly\n\u2022 Answer common questions about pricing and arrangements\n\u2022 Suggest an additional service when it suits the customer's needs\n\u2022 Help the customer move from inquiry to booking\n\u2022 Create a professional and reassuring first impression of Talkoo\nIt is therefore important that you are comfortable with phone contact and not afraid to ask the customer if we should book the work.\nWe Are Looking for You\n\u2022 Express yourself clearly in Swedish in speech and writing\n\u2022 Are comfortable with phone, email, and computer\n\u2022 Have a pleasant and professional customer demeanor\n\u2022 Can follow procedures and use ready-made templates\n\u2022 Can manage multiple ongoing matters\n\u2022 Take responsibility for completing started tasks\n\u2022 Are willing to ask when something is unclear\n\u2022 Have some sales sense and can follow up with customers\n\u2022 Can work on-site in Eskilstuna on weekdays\nPrevious experience in customer service, booking, reception, sales, or basic administration is a plus, but not required.\nExperience with Visma or Office packages is a plus.\nThe Role Is Right for You if You\n\u2022 Want to develop within customer service and administration\n\u2022 Enjoy talking with customers\n\u2022 Are proactive and take your own initiative\n\u2022 Thrive with clear procedures\n\u2022 Learn digital systems quickly\n\u2022 Want to work long-term in a growing company\n\u2022 Can combine careful administration with professional customer service\nThe Role Does Not Include\n\u2022 Overall financial responsibility\n\u2022 Independent bookkeeping\n\u2022 Responsibility for payroll processing\n\u2022 Budget responsibility\n\u2022 Personnel responsibility\n\u2022 Responsibility for major corporate contracts or procurement\nWe Offer\n\u2022 Full-time employment at our office in Eskilstuna\n\u2022 Introduction to our services, procedures, and systems\n\u2022 Clear job responsibilities and ready-made work templates\n\u2022 Opportunity to develop within customer service, administration, and sales\n\u2022 An important role in an established company that wants to grow further\n\u2022 Salary according to applicable collective agreement and agreement\nTalkoo is affiliated with the employer organization Fremia and has a collective agreement with Kommunal.\nApplication\nSend your application and CV to:\ndaniel@talkoo.se\nWrite Customer Service and Booking in the subject line.\nAlso answer the following questions in your application:\n\u2022 What experience do you have in customer service, sales, or administration?\n\u2022 How comfortable are you talking with customers on the phone?\n\u2022 How experienced are you working in digital systems?\n\u2022 Can you work on-site in Eskilstuna on weekdays?\n\u2022 When can you start?\n\u2022 What is your salary expectation?\n\u2022 Are you registered with the Employment Service and could you potentially be covered by any employment support?\nPlease also attach your CV or a simple list of qualifications.\nNote that emails where the mandatory questions above have not been answered will not be responded to by us.\nSelection and interviews take place on an ongoing basis. The position may be filled before the application deadline has expired.\nAbout Talkoo\nTalkoo is an established service company in Eskilstuna. We work with moving, cleaning, and property services for individuals, companies, housing cooperatives, and property owners.\nWe are now looking for someone who wants to help us create better structure, provide our customers with fast service, and help turn more inquiries into booked jobs.","language":"sv","is_translated":true,"title_original":"Kundservice och bokningsmedarbetare - TALKOO Eskilstuna","description_original":"Talkoo s\u00f6ker en kundservice och bokningsmedarbetare till v\u00e5rt kontor i Eskilstuna.\nVi arbetar med flytt, st\u00e4dning och fastighetsservice och har omkring 24 medarbetare. Nu s\u00f6ker vi en person som kan hj\u00e4lpa oss att ta emot kunder, boka arbeten, skapa arbetsorder och h\u00e5lla ordning p\u00e5 den dagliga administrationen.\nDet h\u00e4r \u00e4r en praktisk kontorsroll f\u00f6r dig som tycker om kundkontakt, \u00e4r van vid datorer och vill utvecklas inom administration och service.\nDu beh\u00f6ver inte vara utbildad ekonom eller ha en akademisk utbildning. Det viktigaste \u00e4r att du \u00e4r ansvarstagande, noggrann, serviceinriktad och har l\u00e4tt f\u00f6r att l\u00e4ra dig nya system.\nArbetsuppgifter\nDu kommer bland annat att:\n\u2022 Svara p\u00e5 inkommande samtal och mejl\n\u2022 Registrera kundf\u00f6rfr\u00e5gningar\n\u2022 Boka flytt, st\u00e4dning och andra tj\u00e4nster\n\u2022 Skicka bokningsbekr\u00e4ftelser\n\u2022 Skapa och uppdatera digitala arbetsorder\n\u2022 Skicka standardofferter utifr\u00e5n v\u00e5ra mallar och prislistor\n\u2022 F\u00f6lja upp kunder som har f\u00e5tt offert\n\u2022 Hj\u00e4lpa kunden att v\u00e4lja r\u00e4tt tj\u00e4nst\n\u2022 Uppm\u00e4rksamma m\u00f6jligheter till merf\u00f6rs\u00e4ljning\n\u2022 Kontrollera att arbetsunderlag kommer tillbaka fr\u00e5n personalen\n\u2022 Uppdatera kundregister och kontaktuppgifter\n\u2022 F\u00f6rbereda underlag f\u00f6r fakturering\n\u2022 St\u00f6tta produktionsansvarig och ekonomiansvarig med l\u00f6pande administration\nArbetet ska successivt hanteras i ett digitalt planeringssystem d\u00e4r arbetsorder och information skickas direkt till personalens mobiltelefoner.\nKundservice och f\u00f6rs\u00e4ljning\nEn viktig del av tj\u00e4nsten \u00e4r att kunna prata med kunder och f\u00f6rst\u00e5 vad de beh\u00f6ver.\nDu ska inte arbeta som en traditionell telefons\u00e4ljare. D\u00e4remot ska du kunna:\n\u2022 F\u00f6lja upp en kund som har f\u00e5tt offert\n\u2022 F\u00f6rklara v\u00e5ra tj\u00e4nster p\u00e5 ett tydligt s\u00e4tt\n\u2022 Besvara vanliga fr\u00e5gor om pris och uppl\u00e4gg\n\u2022 F\u00f6resl\u00e5 en till\u00e4ggstj\u00e4nst n\u00e4r den passar kundens behov\n\u2022 Hj\u00e4lpa kunden att g\u00e5 fr\u00e5n f\u00f6rfr\u00e5gan till bokning\n\u2022 Skapa ett professionellt och tryggt f\u00f6rsta intryck av Talkoo\nDet \u00e4r d\u00e4rf\u00f6r viktigt att du \u00e4r bekv\u00e4m med telefonkontakt och inte \u00e4r r\u00e4dd f\u00f6r att fr\u00e5ga kunden om vi ska boka arbetet.\nVi s\u00f6ker dig som\n\u2022 Uttrycker dig tydligt p\u00e5 svenska i tal och skrift\n\u2022 \u00c4r bekv\u00e4m med telefon, mejl och dator\n\u2022 Har ett trevligt och professionellt kundbem\u00f6tande\n\u2022 Kan f\u00f6lja rutiner och anv\u00e4nda f\u00e4rdiga mallar\n\u2022 H\u00e5ller ordning p\u00e5 flera p\u00e5g\u00e5ende \u00e4renden\n\u2022 Tar ansvar f\u00f6r att p\u00e5b\u00f6rjade uppgifter blir avslutade\n\u2022 V\u00e5gar fr\u00e5ga n\u00e4r n\u00e5got \u00e4r oklart\n\u2022 Har viss s\u00e4ljk\u00e4nsla och kan f\u00f6lja upp kunder\n\u2022 Kan arbeta p\u00e5 plats i Eskilstuna under vardagar\nTidigare erfarenhet av kundservice, bokning, reception, f\u00f6rs\u00e4ljning eller enklare administration \u00e4r meriterande, men inget krav.\nErfarenhet av Visma eller Office paketet \u00e4r meriterande.\nRollen passar dig som\n\u2022 Vill utvecklas inom kundservice och administration\n\u2022 Tycker om att prata med kunder\n\u2022 \u00c4r fram\u00e5t och tar egna initiativ\n\u2022 Trivs med tydliga rutiner\n\u2022 L\u00e4r dig digitala system snabbt\n\u2022 Vill arbeta l\u00e5ngsiktigt i ett v\u00e4xande f\u00f6retag\n\u2022 Kan kombinera noggrann administration med ett aff\u00e4rsm\u00e4ssigt kundbem\u00f6tande\nRollen omfattar inte\n\u2022 \u00d6vergripande ekonomiansvar\n\u2022 Sj\u00e4lvst\u00e4ndig bokf\u00f6ring\n\u2022 Ansvar f\u00f6r l\u00f6nek\u00f6rning\n\u2022 Budgetansvar\n\u2022 Personalansvar\n\u2022 Ansvar f\u00f6r st\u00f6rre f\u00f6retagsavtal eller upphandlingar.\nVi erbjuder\n\u2022 En heltidsanst\u00e4llning p\u00e5 v\u00e5rt kontor i Eskilstuna\n\u2022 Introduktion i v\u00e5ra tj\u00e4nster, rutiner och system\n\u2022 Tydliga arbetsuppgifter och f\u00e4rdiga arbetsmallar\n\u2022 M\u00f6jlighet att utvecklas inom kundservice, administration och f\u00f6rs\u00e4ljning\n\u2022 En viktig roll i ett etablerat f\u00f6retag som vill v\u00e4xa vidare\n\u2022 L\u00f6n enligt g\u00e4llande kollektivavtal och \u00f6verenskommelse\nTalkoo \u00e4r anslutet till arbetsgivarorganisationen Fremia och har kolektivavtal med Kommunal.\nAns\u00f6kan\nSkicka din ans\u00f6kan och ditt CV till:\ndaniel@talkoo.se\nSkriv Kundservice och bokning i \u00e4mnesraden.\nBesvara \u00e4ven f\u00f6ljande fr\u00e5gor i ans\u00f6kan:\n\u2022 Vilken erfarenhet har du av kundservice, f\u00f6rs\u00e4ljning eller administration?\n\u2022 Hur bekv\u00e4m \u00e4r du med att prata med kunder i telefon?\n\u2022 Hur van \u00e4r du vid att arbeta i digitala system?\n\u2022 Kan du arbeta p\u00e5 plats i Eskilstuna under vardagar?\n\u2022 N\u00e4r kan du b\u00f6rja?\n\u2022 Vilket l\u00f6neanspr\u00e5k har du?\n\u2022 \u00c4r du inskriven hos Arbetsf\u00f6rmedlingen och kan du eventuellt omfattas av n\u00e5got anst\u00e4llningsst\u00f6d?\nBifoga g\u00e4rna \u00e4ven ditt CV eller en enkel meritf\u00f6rteckning.\nObservera att mejl d\u00e4r de obligatoriska fr\u00e5gorna ovan inte har besvarats inte kommer att besvaras av oss.\nUrval och intervjuer sker l\u00f6pande. Tj\u00e4nsten kan tills\u00e4ttas innan ans\u00f6kningstiden har g\u00e5tt ut.\nOm Talkoo\nTalkoo \u00e4r ett etablerat servicef\u00f6retag i Eskilstuna. Vi arbetar med flytt, st\u00e4dning och fastighetsservice f\u00f6r privatpersoner, f\u00f6retag, bostadsr\u00e4ttsf\u00f6reningar och fastighets\u00e4gare.\nVi s\u00f6ker nu en person som vill hj\u00e4lpa oss att skapa b\u00e4ttre struktur, ge v\u00e5ra kunder snabb service och bidra till att fler f\u00f6rfr\u00e5gningar blir bokade arbeten.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Gustafsv\u00e4gen 9","full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.382757780379,"longitude":16.504974691742},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Kooperativet Talkoo Ekonomisk f\u00f6rening","postcode":"63346","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"www.talkoo.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kooperativet Talkoo Ek F\u00f6ren","employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":8,"ai_views_count":12,"bot_views_count":2,"ai_vendor_counts":{"meta":5,"other":4,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"daniel@talkoo.se","images":[],"published_at":"2026-08-29T00:04:50+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-08-29T03:54:51+00:00","updated_at":"2026-09-16T02:44:46+00:00"}}