{"data":{"id":203568,"slug":"kundservicemedarbetare-17","type":"job","title":"Customer Service Representative","description":"Your New Challenge\nAre you driven by delivering top-class service and creating excellent customer satisfaction? Perfect \u2013 then you might be the person we're looking for!\n \nAs a customer service representative at Verisure Securitas Direct, you'll become part of a team where everyone shares the same goal: to give our customers the best possible experience. Your assignment will be to work with customer service for our business customers. We are market leaders in smart security solutions and offer our customers innovative services to create peace of mind in everyday life.\n \nIn this role, you'll handle incoming calls from our customers and answer questions about our alarm products, services, agreements, and technical troubleshooting. You take significant responsibility both individually and as part of the team to create a positive and supportive work environment.\n \nWhat Do We Offer?\nWith us, you'll have the opportunity to work in a stimulating environment with engaged colleagues who are passionate about their work \u2013 and who have fun together!\nAs an employee at Verisure Securitas Direct, we offer:\n \nCompetitive base salary and bonus\nGenerous commission model\nThorough customer service training\nCollective agreement\nGood career and development opportunities within an international company\nWellness allowance of 4,000 kr per year\nFavorable gym membership\nFavorable health and accident insurance\nDiscounted price for home alarm purchase\n\n \nYour Profile\nWe're looking for someone who is confident working directly with customers and who always strives to deliver top-class service. You have good technical understanding, are experienced working in business systems, and find it easy to navigate multiple digital tools simultaneously.\nAs a person, you are responsible and work in a structured manner, even when the pace is high. You take ownership of your tasks and ensure that customers receive the right help from start to finish. Through your engagement, you actively contribute to a positive and inclusive work environment where you support colleagues and create good atmosphere around you.\nYou see the value in well-functioning collaboration and thrive in a team where people help each other, share knowledge, and work together toward common goals. At the same time, you're self-driven when needed and have a natural ability to prioritize. To succeed in this role, you need to be communicative, solution-oriented, and professional in every customer interaction.\n \nWe're Looking for Someone Who:\nThrives in a changing environment\nHas experience with customer-facing work and strong service skills\nHas good technical understanding and computer skills\nWorks in a structured manner and takes responsibility for your tasks\nContributes to a positive work environment through engagement and collaboration\nThrives in a team with a high pace and lots of customer contact\n\n \nMeritorious: Experience in customer service and\/or sales. Personal suitability is highly valued.\n\nWant to Join Our Team?\nThis is a full-time position (100%) and you'll work in our modern facilities at Verisure Securitas Direct's Security Center in Link\u00f6ping. Working hours vary on weekdays between 08.00\u201317.05, and the role requires you to work on-site.\nWe use probationary employment.\n \nTo give you the best possible start, your employment will begin with thorough customer service training, with a planned start date of November 30.\n \nRecruiting is ongoing and the position may therefore be filled before the final application deadline \u2013 submit your application today! Please attach an updated CV and a personal letter describing why you're the right fit for the role based on our requirements.\nApplication Deadline: 2026-10-18\n \nMandatory Requirements for Employment:\n \nYou are at least 18 years old\nYou are fluent in Swedish and English, both spoken and written\nYou pass our security vetting through L\u00e4nsstyrelsen, including a criminal record check and completed UC check\n\n\nPlease note that we do not accept applications or CVs via email. All applications must be submitted through our recruitment system. Please apply by clicking 'Apply Now'.\n \nAbout Us\nWe protect over 6.3 million customers worldwide and operate in 18 countries. As Europe's leading provider of smart security solutions and a publicly listed company, we continue to grow \u2013 but our strength lies in the people behind the technology. With us, you're not just part of a company, you're part of something bigger.\nOur DNA runs through everything we do. We are passionate about our mission and come to work every day with the ambition to make a difference for our customers, our colleagues, and society. We strive to be better than yesterday, both as individuals and as an organization, and we believe in the power of winning and celebrating as a team. Here we trust each other and take responsibility \u2013 for our results, for our development, and for each other.\nTogether we create security, innovation, and a workplace where engagement and community are as natural as our commitment to always staying one step ahead.\nOpen to Everyone\nWe focus on your competence, not your other circumstances. We're open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare","description_original":"\u200b\nDin nya utmaning\nDrivs du av att leverera service i toppklass och skapa god kundn\u00f6jdhet? Perfekt \u2013 d\u00e5 kan du vara den vi s\u00f6ker!\n\u00a0\nSom kundservicemedarbetare hos oss p\u00e5 Verisure Securitas Direct blir du en del av ett team d\u00e4r alla har samma m\u00e5l: att ge v\u00e5ra kunder den b\u00e4sta m\u00f6jliga upplevelsen och ditt uppdrag kommer vara att jobba med kundservice mot v\u00e5ra f\u00f6retagskunder. Vi \u00e4r marknadsledande inom smarta s\u00e4kerhetsl\u00f6sningar och erbjuder v\u00e5ra kunder innovativa tj\u00e4nster f\u00f6r att skapa trygghet i vardagen.\n\u00a0\nI rollen hanterar du inkommande samtal fr\u00e5n v\u00e5ra kunder och besvarar fr\u00e5gor som r\u00f6r bland annat v\u00e5ra larmprodukter, tj\u00e4nster, avtal och teknisk fels\u00f6kning. Du tar ett stort ansvar b\u00e5de individuellt och tillsammans med teamet f\u00f6r att skapa en positiv och st\u00f6ttande arbetsmilj\u00f6.\n\u00a0\nVad erbjuder vi? \nHos oss f\u00e5r du m\u00f6jligheten att arbeta i en stimulerande milj\u00f6 med engagerade kollegor som brinner f\u00f6r sitt arbete \u2013 och som har roligt tillsammans!\nSom anst\u00e4lld p\u00e5 Verisure Securitas Direct erbjuder vi:\n\u00a0\nKonkurrenskraftig grundl\u00f6n och bonus\nGener\u00f6s provisionsmodell\nGedigen kundserviceutbildning\nKollektivavtal\nGoda karri\u00e4r- och utvecklingsm\u00f6jligheter inom ett internationellt f\u00f6retag\nFriskv\u00e5rdsbidrag p\u00e5 4 000 kr per \u00e5r\nF\u00f6rm\u00e5nligt gymavtal\nF\u00f6rm\u00e5nlig sjuk- och olycksfallsf\u00f6rs\u00e4kring\nRabatterat pris vid k\u00f6p av hemlarm\n\n\u00a0\nDin profil\nVi s\u00f6ker dig som \u00e4r trygg i att arbeta kundn\u00e4ra och som alltid str\u00e4var efter att leverera service i toppklass. Du har god teknisk f\u00f6rst\u00e5else, \u00e4r van vid att arbeta i aff\u00e4rssystem och har l\u00e4tt f\u00f6r att navigera i flera digitala verktyg samtidigt.\nSom person \u00e4r du ansvarstagande och arbetar strukturerat, \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt. Du tar \u00e4garskap f\u00f6r dina arbetsuppgifter och s\u00e4kerst\u00e4ller att kunden f\u00e5r r\u00e4tt hj\u00e4lp fr\u00e5n start till m\u00e5l. Med ditt engagemang bidrar du aktivt till en positiv och inkluderande arbetsmilj\u00f6, d\u00e4r du st\u00f6ttar kollegor och skapar god st\u00e4mning omkring dig.\nDu ser v\u00e4rdet i ett v\u00e4lfungerande samarbete och trivs i ett team d\u00e4r man hj\u00e4lper varandra, delar kunskap och arbetar tillsammans mot gemensamma m\u00e5l. Samtidigt \u00e4r du sj\u00e4lvg\u00e5ende n\u00e4r det kr\u00e4vs och har en naturlig f\u00f6rm\u00e5ga att prioritera. F\u00f6r att lyckas i rollen beh\u00f6ver du vara kommunikativ, l\u00f6sningsorienterad och professionell i varje kundm\u00f6te.\n\u00a0\nVi s\u00f6ker dig som:\nTrivs i en f\u00f6r\u00e4nderlig milj\u00f6\nHar erfarenhet av kundn\u00e4ra arbete och god servicef\u00f6rm\u00e5ga\nHar god teknisk f\u00f6rst\u00e5else och datorvana\nArbetar strukturerat och tar ansvar f\u00f6r dina arbetsuppgifter\nBidrar till en positiv arbetsmilj\u00f6 genom engagemang och samarbete\nTrivs i ett team med h\u00f6gt tempo och mycket kundkontakt\n\n\u00a0\nMeriterande: Erfarenhet av kundservice och\/eller f\u00f6rs\u00e4ljning.Personlig l\u00e4mplighet v\u00e4rderas h\u00f6gt.\n\nVill du bli en del av v\u00e5rt team?\nTj\u00e4nsten \u00e4r p\u00e5 heltid (100 %) och du arbetar i v\u00e5ra moderna lokaler p\u00e5 Verisure Securitas Directs S\u00e4kerhetscenter i Link\u00f6ping. Arbetstiderna varierar p\u00e5 vardagar mellan kl. 08.00\u201317.05, och rollen kr\u00e4ver att du arbetar p\u00e5 plats.\nVi till\u00e4mpar provanst\u00e4llning.\n\u00a0\nF\u00f6r att ge dig b\u00e4sta m\u00f6jliga start b\u00f6rjar din anst\u00e4llning med en gedigen kundserviceutbildning, med planerad  start 30 november\n\u00a0\nRekryteringsprocessen sker l\u00f6pande och tj\u00e4nsten kan d\u00e4rf\u00f6r tills\u00e4ttas innan sista ans\u00f6kningsdatum \u2013 skicka in din ans\u00f6kan redan idag! Bifoga ett uppdaterat CV samt ett personligt brev d\u00e4r du beskriver varf\u00f6r just du passar f\u00f6r rollen utifr\u00e5n v\u00e5ra krav.\u00a0\nAns\u00f6k senast: 2026-10-18\n\u00a0\nObligatoriska krav f\u00f6r anst\u00e4llning:\n\u00a0\nDu har fyllt 18 \u00e5r\nDu beh\u00e4rskar svenska och engelska i tal och skrift\nDu godk\u00e4nns i v\u00e5r s\u00e4kerhetspr\u00f6vning via L\u00e4nsstyrelsen, inklusive kontroll i belastningsregistret och genomf\u00f6rd UC-kontroll\n\n\nObservera att vi inte tar emot ans\u00f6kningar eller CV via e\u2011post. Alla ans\u00f6kningar ska skickas in via v\u00e5rt rekryteringssystem. V\u00e4nligen ans\u00f6k genom att klicka p\u00e5 \u2019Ans\u00f6k nu\u2019.\n\u00a0\nOm oss\nVi skyddar \u00f6ver 6,3 miljoner kunder v\u00e4rlden \u00f6ver och finns i 18 l\u00e4nder. Som Europas ledande akt\u00f6r inom smarta s\u00e4kerhetsl\u00f6sningar och ett b\u00f6rsnoterat bolag forts\u00e4tter vi att v\u00e4xa \u2013 men v\u00e5r styrka ligger i m\u00e4nniskorna bakom tekniken. Hos oss \u00e4r du inte bara en del av ett f\u00f6retag, du \u00e4r en del av n\u00e5got st\u00f6rre.\nV\u00e5rt DNA genomsyrar allt vi g\u00f6r. Vi brinner f\u00f6r uppgiften och g\u00e5r till jobbet varje dag med ambitionen att g\u00f6ra skillnad f\u00f6r v\u00e5ra kunder, v\u00e5ra kollegor och samh\u00e4llet. Vi str\u00e4var efter att vara b\u00e4ttre \u00e4n ig\u00e5r, b\u00e5de som individer och som organisation, och vi tror p\u00e5 kraften i att vinna och fira som ett lag. H\u00e4r ger vi varandra f\u00f6rtroende och tar ansvar \u2013 f\u00f6r v\u00e5ra resultat, f\u00f6r v\u00e5r utveckling och f\u00f6r varandra.\nTillsammans skapar vi trygghet, innovation och en arbetsplats d\u00e4r engagemang och gemenskap \u00e4r lika sj\u00e4lvklart som v\u00e5r vilja att alltid ligga steget f\u00f6re.\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Link\u00f6ping","full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.420196001669,"longitude":15.664678354844},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Verisure Sverige AB","postcode":"58278","positions":2,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Susanne Lundell Susanne Lundell","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Verisure Sverige AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":3,"ai_vendor_counts":{"meta":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"susanne.lundell@verisure.se","images":[],"published_at":"2026-09-09T13:32:08+00:00","expires_at":"2026-10-09T23:59:59+00:00","created_at":"2026-09-10T04:06:00+00:00","updated_at":"2026-09-15T03:02:36+00:00"}}