{"data":{"id":203847,"slug":"kundservicemedarbetare-75-till-byggvarubedomning","type":"job","title":"Customer Service Representative 75% at Byggvarubed\u00f6mningen","description":"As a consultant at TNG, you work 75% at Byggvarubed\u00f6mningen in Sundbyberg and help users with support and account matters.\nDo you want a consulting assignment where service, systems, and problem-solving come together? As a customer service representative and employed consultant at TNG, you work 75% at Byggvarubed\u00f6mningen in Sundbyberg. This role is also suitable if you're looking for a job in customer support, support, first line support, or administrative support. You'll quickly take responsibility for clear case flows, guide users with varying digital experience, and work closely with a small support team. At the same time, you'll gain experience from a digital operation that contributes to a more sustainable built environment.\nYour Employment Offer\nHere you get a clear consulting assignment where your contribution is noticeable from the start. You'll be employed by TNG and work at Byggvarubed\u00f6mningen, where you get a focused introduction to the most common cases and then gradually take on independent responsibility.\nYou work closely with knowledgeable colleagues in a small organization with a friendly and collaborative culture. The role gives you the opportunity to use both your communication skills and your system knowledge while building on your experience with digital customer service and case management. As a consultant at TNG, you also have a consultant manager who follows you throughout the assignment.\nYour Responsibilities\nAs a customer service representative, you strengthen the support function at Byggvarubed\u00f6mningen. You help handle an increased flow of, primarily, login questions, account matters, and simple administration. The focus is on clear and recurring cases that you should be able to handle independently after the introduction.\nYou will, among other things:\nReceive incoming phone calls and help users directly\nGuide users with login and two-factor authentication\nHandle, document, and follow up on cases in Freshdesk\nAnswer questions via email and formulate clear customer responses\nUpdate simple company information, addresses, and billing details\nVerify identity and follow procedures before making changes\nDetermine when a case can be resolved directly and when it needs to be escalated\nSupport with simple administrative tasks when volume is lower\n\nYou're not expected to know Byggvarubed\u00f6mningen's entire operation from the start. An important part of the role is therefore understanding what falls within your responsibility and involving the right colleague when a question requires more specialized knowledge.\nGood to Know\nYou'll be employed by TNG and work as a consultant at Byggvarubed\u00f6mningen in Sundbyberg. The assignment is approximately 75%, Monday to Friday, with working hours around 08.45 to 15.00. Start is as soon as possible and the assignment runs until the end of 2026.\nWork takes place on-site in Sundbyberg. Phone support is open approximately 09.00 to 12.00 and the afternoon is used more for email, case handling, and administration. The workload varies between days, so you need to be comfortable switching between direct customer contact and administrative work and jumping in where help is needed.\nYou work in, among other things, Freshdesk, BVB Byggvarubed\u00f6mningen's own digital platform, and tools for login and two-factor authentication.\nBVB Byggvarubed\u00f6mningen is a member-owned organization within the construction sector with around 40 employees. The operation assesses building materials based on, among other things, chemical content, lifecycle, and sustainable supply chains. They also offer digital tools that help actors in construction and real estate to document product choices and create traceability in their projects.\nOur Expectations\nWe're looking for someone with previous experience in customer service, customer support, or service-oriented administration. You don't need many years of experience, but you should have worked practically with customer contact and be used to working with digital systems. Experience with a case management system is important. If you've worked in Freshdesk or a similar system, that's a plus.\nYou're comfortable with the phone as a work tool and enjoy guiding people with varying digital experience. Sometimes you need to calmly and pedagogically help a user step by step, while other questions are quick to resolve. Therefore, you need to be able to listen, adapt your communication, and maintain a professional demeanor even when the person you're helping is frustrated.\nYou have very good Swedish in speech and writing, as well as basic English. Because you work with accounts, personal data, and administrative permissions, you also need to be thorough and understand the importance of following established procedures.\nAs a person, you're curious, a quick learner, and solution-oriented. You like taking responsibility and driving a case forward, but you're also humble enough to ask when something is unclear. You need to be confident in making decisions within your mandate and equally confident in escalating when a case requires more knowledge.\nInterested?\nThis is a consulting assignment, which means you'll be employed by us at TNG and work as a consultant on-site at the client. TNG helps candidates and consultants take the next step in their careers, whether they're looking for a new position or want to enter a consulting assignment. With a fair and data-driven method, based on facts and science, we match you with employers who look beyond age, title, and gut feeling and instead focus on potential, relevant experience, and new perspectives. We look forward to receiving your application with CV or LinkedIn profile and without a cover letter. Note that we cannot accept applications via email, but you're always welcome to email the recruiter with any questions. After submitting your application, we'll anonymize your personal data and likely ask you to take scientific recruitment tests and\/or an interview with our AI avatar Tengai, before we make an initial assessment. Of course, you'll get more information about each step when the time comes and as soon as you submit your application, you can follow it in real time on our website. Please note that we make selections on an ongoing basis, so the position may be filled before the final application deadline. Warm welcome!","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare 75 % till Byggvarubed\u00f6mning","description_original":"Som konsult hos TNG arbetar du 75 % hos Byggvarubed\u00f6mningen i Sundbyberg och hj\u00e4lper anv\u00e4ndare med support och konto\u00e4renden.\nVill du ha ett konsultuppdrag d\u00e4r service, system och probleml\u00f6sning m\u00f6ts? Som kundservicemedarbetare och anst\u00e4lld konsult hos TNG arbetar du 75 % hos Byggvarubed\u00f6mningen i Sundbyberg. Rollen passar \u00e4ven dig som s\u00f6ker jobb inom kundsupport, support, first line support eller administrativ support. Du f\u00e5r snabbt ta ansvar f\u00f6r tydliga \u00e4rendefl\u00f6den, guida anv\u00e4ndare med varierande digital vana och arbeta n\u00e4ra ett mindre supportteam. Samtidigt f\u00e5r du erfarenhet fr\u00e5n en digital verksamhet som bidrar till en mer h\u00e5llbar byggd milj\u00f6. Start omg\u00e5ende!\nDitt anst\u00e4llningserbjudande\nH\u00e4r f\u00e5r du ett tydligt konsultuppdrag d\u00e4r din insats m\u00e4rks fr\u00e5n start. Du blir anst\u00e4lld av TNG och arbetar hos Byggvarubed\u00f6mningen, d\u00e4r du f\u00e5r en fokuserad introduktion i de vanligaste \u00e4rendena och d\u00e4refter successivt tar eget ansvar.\nDu arbetar n\u00e4ra kunniga kollegor i en mindre organisation med en v\u00e4nlig och samarbetsorienterad kultur. Rollen ger dig m\u00f6jlighet att anv\u00e4nda b\u00e5de din kommunikativa f\u00f6rm\u00e5ga och din systemvana samtidigt som du bygger vidare p\u00e5 din erfarenhet av digital kundservice och \u00e4rendehantering. Som konsult hos TNG har du dessutom en konsultchef som f\u00f6ljer dig under uppdraget.\nS\u00f6k s\u00e5 snart som m\u00f6jligt vid intresse, vi tills\u00e4tter omg\u00e5ende och l\u00f6pande.\nDina arbetsuppgifter\nSom kundservicemedarbetare f\u00f6rst\u00e4rker du supportfunktionen hos Byggvarubed\u00f6mningen. Du hj\u00e4lper till att hantera ett \u00f6kat infl\u00f6de av framf\u00f6r allt inloggningsfr\u00e5gor, konto\u00e4renden och enklare administration. Fokus ligger p\u00e5 tydliga och \u00e5terkommande \u00e4renden som du efter introduktionen ska kunna hantera sj\u00e4lvst\u00e4ndigt.\nDu kommer bland annat att:\nTa emot inkommande telefonsamtal och hj\u00e4lpa anv\u00e4ndare direkt\nGuida anv\u00e4ndare vid inloggning och tv\u00e5faktorsautentisering\nHantera, dokumentera och f\u00f6lja upp \u00e4renden i Freshdesk\nBesvara fr\u00e5gor via mejl och formulera tydliga kundsvar\nUppdatera enklare bolagsinformation, adresser och fakturauppgifter\nKontrollera identitet och f\u00f6lja rutiner innan \u00e4ndringar genomf\u00f6rs\nAvg\u00f6ra n\u00e4r ett \u00e4rende kan l\u00f6sas direkt och n\u00e4r det beh\u00f6ver l\u00e4mnas vidare\nSt\u00f6tta med enklare administrativa uppgifter n\u00e4r infl\u00f6det \u00e4r l\u00e4gre\n\nDu f\u00f6rv\u00e4ntas inte kunna hela Byggvarubed\u00f6mningens verksamhet fr\u00e5n start. En viktig del av rollen \u00e4r d\u00e4rf\u00f6r att f\u00f6rst\u00e5 vad som ligger inom ditt ansvar och att involvera r\u00e4tt kollega n\u00e4r en fr\u00e5ga kr\u00e4ver mer specialistkunskap.\nV\u00e4rt att veta\nDu blir anst\u00e4lld av TNG och arbetar som konsult hos Byggvarubed\u00f6mningen i Sundbyberg. Uppdraget omfattar cirka 75 %, m\u00e5ndag till fredag, med arbetstid omkring 08.45 till 15.00. Start \u00e4r s\u00e5 snart som m\u00f6jligt och uppdraget l\u00f6per till \u00e5rsskiftet 2026. \nArbetet sker p\u00e5 plats i Sundbyberg. Telefonsupporten \u00e4r \u00f6ppen cirka 09.00 till 12.00 och eftermiddagen anv\u00e4nds i st\u00f6rre utstr\u00e4ckning till mejl, \u00e4rendehantering och administration. Belastningen varierar mellan dagarna, vilket g\u00f6r att du beh\u00f6ver trivas med att v\u00e4xla mellan direkt kundkontakt och administrativt arbete samt att hugga i d\u00e4r det kan beh\u00f6vas hj\u00e4lp.\nDu arbetar bland annat i Freshdesk, Byggvarubed\u00f6mningens egen digitala plattform samt verktyg f\u00f6r inloggning och tv\u00e5faktorsautentisering.\nByggvarubed\u00f6mningen \u00e4r en medlems\u00e4gd organisation inom samh\u00e4llsbyggnadssektorn med omkring 40 medarbetare. Verksamheten bed\u00f6mer byggvaror utifr\u00e5n bland annat kemiskt inneh\u00e5ll, livscykel och h\u00e5llbara leveranskedjor. De erbjuder \u00e4ven digitala verktyg som hj\u00e4lper akt\u00f6rer inom bygg och fastighet att dokumentera produktval och skapa sp\u00e5rbarhet i sina projekt.\nV\u00e5ra f\u00f6rv\u00e4ntningar\nVi s\u00f6ker dig som har tidigare erfarenhet av kundservice, kundsupport eller serviceinriktad administration. Du beh\u00f6ver inte ha m\u00e5nga \u00e5rs erfarenhet, men du ska ha arbetat praktiskt med kundkontakt och vara van vid att anv\u00e4nda digitala system i ditt arbete. Erfarenhet av ett \u00e4rendehanteringssystem \u00e4r viktigt. Har du arbetat i Freshdesk eller motsvarande system \u00e4r det meriterande.\nDu \u00e4r bekv\u00e4m med telefonen som arbetsverktyg och tycker om att guida m\u00e4nniskor med olika digital vana. Ibland beh\u00f6ver du lugnt och pedagogiskt hj\u00e4lpa en anv\u00e4ndare steg f\u00f6r steg, medan andra fr\u00e5gor g\u00e5r snabbt att l\u00f6sa. D\u00e4rf\u00f6r beh\u00f6ver du kunna lyssna, anpassa din kommunikation och beh\u00e5lla ett professionellt bem\u00f6tande \u00e4ven n\u00e4r personen du hj\u00e4lper \u00e4r frustrerad.\nDu har mycket god svenska i tal och skrift samt grundl\u00e4ggande engelska. Eftersom du arbetar med konton, personuppgifter och administrativa beh\u00f6righeter beh\u00f6ver du ocks\u00e5 vara noggrann och f\u00f6rst\u00e5 vikten av att f\u00f6lja fastst\u00e4llda rutiner.\nSom person \u00e4r du nyfiken, snabbl\u00e4rd och l\u00f6sningsorienterad. Du tar g\u00e4rna ansvar och driver ett \u00e4rende fram\u00e5t, men \u00e4r samtidigt prestigel\u00f6s nog att fr\u00e5ga n\u00e4r n\u00e5got \u00e4r oklart. Du beh\u00f6ver vara trygg i att fatta beslut inom ditt mandat och lika trygg i att l\u00e4mna vidare n\u00e4r ett \u00e4rende kr\u00e4ver mer kunskap.\nIntresserad?\nDetta \u00e4r ett konsultuppdrag vilket inneb\u00e4r att du kommer att bli anst\u00e4lld av oss p\u00e5 TNG och arbeta som konsult p\u00e5 plats hos uppdragsgivaren. TNG hj\u00e4lper kandidater och konsulter att ta n\u00e4sta steg i karri\u00e4ren, oavsett om de s\u00f6ker en ny tj\u00e4nst eller vill kliva in i ett konsultuppdrag. Med en r\u00e4ttvis och datadriven metod, baserad p\u00e5 fakta och vetenskap, matchar vi dig med arbetsgivare som ser bortom \u00e5lder, titel och magk\u00e4nsla och ist\u00e4llet fokuserar p\u00e5 potential, r\u00e4tt erfarenhet och nya perspektiv. Vi ser fram emot att f\u00e5 din ans\u00f6kan med CV eller LinkedIn-profil och utan personligt brev. Notera att vi inte kan ta emot ans\u00f6kningar via e-post, men att du alltid \u00e4r v\u00e4lkommen att maila rekryteraren vid fr\u00e5gor. Efter inskickad ans\u00f6kan kommer vi anonymisera dina personuppgifter och troligtvis be dig att genomf\u00f6ra vetenskapliga rekryteringstester och \/ eller en intervju med v\u00e5r AI-avatar Tengai, innan vi g\u00f6r en f\u00f6rsta bed\u00f6mning. Givetvis f\u00e5r du mer information om varje steg n\u00e4r det \u00e4r dags och s\u00e5 snart du skickat in din ans\u00f6kan kan du f\u00f6lja den i realtid via v\u00e5r hemsida. Observera att vi g\u00f6r urval l\u00f6pande och tj\u00e4nsten kan d\u00e4rf\u00f6r tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdatum. Varmt v\u00e4lkommen!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kungsgatan 44","full_address":null,"city":"Stockholm","country":"SE","latitude":59.335334884681,"longitude":18.062222441929},"metadata":{"region":"Stockholms l\u00e4n","employer":"TNG Group AB","postcode":"11135","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.tng.se\/","contact_person":"\u00c5sa Pettersson","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"TNG","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"bot_views_count":1,"ai_vendor_counts":{"meta":1,"other":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0767247030","owner_email":"asa.pettersson@tng.se","images":[],"published_at":"2026-09-09T16:15:00+00:00","expires_at":"2026-10-09T23:59:59+00:00","created_at":"2026-09-10T04:06:45+00:00","updated_at":"2026-09-17T02:59:07+00:00"}}