{"data":{"id":149440,"slug":"kundservicemedarbetare-deltid","type":"job","title":"Customer Service Representative, Part-Time","description":"ERNA Media, Customer Service\nWe are now recruiting additional part-time staff for our customer service team. Are you someone who is passionate about helping others and finds digital development exciting? Then you might be exactly who we're looking for!\n\nAbout Erna Media\nErna Media is part of the Erna Group (formerly NWT Group). We deliver local journalism through websites, apps, and print products, with a clear strategy for digital growth in the coming years \u2013 all to create the future of local journalism.\n\nAbout the Role\nAs a customer service representative, you'll become part of a dedicated team that provides excellent service every day to our subscribers across 14 local newspapers.\n\nYou'll handle inquiries regarding invoices, complaints, private advertisements, and help customers get started digitally through our websites and apps. We communicate primarily via phone, email, and chat \u2013 but sometimes also in our reception or at events.\n\nTogether, we work toward shared goals in both efficiency and customer satisfaction.\n\nThis is a part-time position that works perfectly to combine with studies, for example.\n\nYou are expected to work a minimum of 8 hours per week, primarily during our phone hours on weekdays between 8:00\u201313:00. During major holidays, we often have high volume, and we'd be pleased if you could work more during these periods.\n\nWe also view positively if you have the opportunity to work full-time during the summer months.\n\nAbout You\nWe're looking for someone who is solution-oriented, proactive, and thorough, both in direct customer contact and in subsequent administration. You thrive in a fast-paced environment and can easily handle multiple cases simultaneously.\n\nYou're a good listener with strong commitment and always strive to resolve the customer's issue at first contact. We value personality and teamwork highly, so we'd be happy if you're a team player who contributes positive energy to the group and workplace.\n\nQualifications\n\u25cf Upper secondary school diploma\n\u25cf Strong ability to express yourself verbally and in writing in Swedish\n\u25cf Experience working in multiple different computer systems\n\u25cf Experience using the phone as your primary work tool\n\u25cf Previous experience in customer service. Telephone sales experience is a plus\n\u25cf Experience working toward set goals\n\nOther Information\nThis is an as-needed hourly position. Location: Karlstad.\n\nIf you have questions, please contact Team Lead Subscriptions, Fanny Wackerfeldt, phone 054-199665, fanny.wackerfeldt@ernamedia.se\n\nWe look forward to receiving your application by August 31. We will conduct ongoing selection, and the position may be filled before the final application deadline, so don't delay with your application.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare deltid","description_original":"ERNA Media , Kundservice\nNu s\u00f6ker vi fler deltidsmedarbetare till v\u00e5r kundservice. \u00c4r du en person som brinner f\u00f6r att hj\u00e4lpa andra och tycker att den digitala utvecklingen \u00e4r sp\u00e4nnande? D\u00e5 kan du vara den vi letar efter!\nOm Erna Media\nErna Media \u00e4r en del av Erna-koncernen (tidigare NWT-koncernen). Vi levererar lokal journalistik via sajter, appar och printprodukter, och har en tydlig strategi f\u00f6r digital tillv\u00e4xt de kommande \u00e5ren \u2013 allt f\u00f6r att skapa framtidens lokala journalistik.\nOm rollen\nSom kundservicemedarbetare blir du en del av ett engagerat team som varje dag ger f\u00f6rstklassig\nservice till v\u00e5ra prenumeranter p\u00e5 n\u00e5gon av v\u00e5ra 14 lokaltidningar.\nDu kommer bland annat att hantera fr\u00e5gor kring fakturor, reklamationer, privatannonser och hj\u00e4lpa kunder att komma ig\u00e5ng digitalt via v\u00e5ra sajter och appar. Vi kommunicerar fr\u00e4mst via telefon, mejl och chatt \u2013 men ibland \u00e4ven i v\u00e5r reception eller ute p\u00e5 evenemang.\nTillsammans arbetar vi mot gemensamma m\u00e5l inom b\u00e5de effektivitet och kundn\u00f6jdhet.\nTj\u00e4nsten \u00e4r en deltidsanst\u00e4llning som passar utm\u00e4rkt att kombinera med exempelvis studier.\nDu f\u00f6rv\u00e4ntas kunna arbeta minst 8 timmar i veckan, fr\u00e4mst under v\u00e5ra telefontider p\u00e5 vardagar\nmellan kl. 8.00-13.00. Under storhelger har vi ofta h\u00f6gtryck, och vi ser g\u00e4rna att du kan arbeta mer\nunder dessa perioder.\nVi ser ocks\u00e5 positivt p\u00e5 om du har m\u00f6jlighet att arbeta heltid under sommarm\u00e5naderna.\nOm dig\nVi s\u00f6ker dig som \u00e4r l\u00f6sningsorienterad, initiativtagande och noggrann, b\u00e5de i den direkta kontakten med kunden och i efterf\u00f6ljande administration. Du trivs i ett h\u00f6gt tempo och har l\u00e4tt f\u00f6r att hantera flera \u00e4renden samtidigt.\nDu \u00e4r en god lyssnare med h\u00f6gt engagemang och str\u00e4var alltid efter att l\u00f6sa kundens \u00e4rende redan vid f\u00f6rsta kontakten. Vi v\u00e4rdes\u00e4tter personlighet och samarbete h\u00f6gt, s\u00e5 vi ser g\u00e4rna att du \u00e4r en lagspelare som bidrar med positiv energi till gruppen och arbetsplatsen.\nKvalifikationer\n\u25cf Gymnasieexamen\n\u25cf God f\u00f6rm\u00e5ga att uttrycka dig i tal och skrift p\u00e5 svenska\n\u25cf Vana vid att arbeta i flera olika datasystem\n\u25cf Erfarenhet av att ha telefonen som fr\u00e4msta arbetsredskap\n\u25cf Tidigare arbete inom kundservice. Telefonf\u00f6rs\u00e4ljning \u00e4r meriterande\n\u25cf Erfarenhet av att arbeta mot uppsatta m\u00e5l\n\u00d6vrigt\nTj\u00e4nsten \u00e4r en timanst\u00e4llning vid behov och placeringsort \u00e4r Karlstad.\nHar du fr\u00e5gor kan du kontakta Teamlead Prenumeration, Fanny Wackerfeldt, telefon 054-199665\nfanny.wackerfeldt@ernamedia.se\nVi ser fram emot din ans\u00f6kan senast 31 augusti, vi kommer att h\u00e5lla urval l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag s\u00e5 v\u00e4nta inte med din ans\u00f6kan","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"W\u00e5xn\u00e4sgatan 20","full_address":null,"city":"Karlstad","country":"SE","latitude":59.387907367188,"longitude":13.4953783181},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Erna Media AB","postcode":"65340","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/nwtgruppenab.varbi.com\/","scope_of_work":"0\u2013100 %","working_hours":"Deltid","contact_person":"Fanny Wackerfeldt","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Erna Media , Kundservice","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"054-199665","owner_email":"fanny.wackerfeldt@ernamedia.se","images":[],"published_at":"2026-08-12T14:51:08+00:00","expires_at":"2026-08-31T23:59:59+00:00","created_at":"2026-08-15T03:17:05+00:00","updated_at":"2026-08-21T02:43:27+00:00"}}