{"data":{"id":210121,"slug":"kundservicemedarbetare-for-var-kunds-rakning-i-kalmar","type":"job","title":"Customer Service Representative on behalf of our client in Kalmar","description":"About the Company\n\nNearYou is a recruitment and staffing company with offices in 19 cities. We have evolved from being one company among many in the industry to also becoming a social actor. With us as your partner and employer, we promise to deliver more of what we do best. We excel at being close, human, and a counterbalance to stress, people treated as statistics, and overly impersonal digitalization. We are with you, a handshake, a promise. We know what a good labor market needs.\n\nFor you as a candidate, this means working with an organization that backs you, regardless of where you are in your career or where you want to be. We want to be your security in a fast-moving world. We support, challenge, and ask how you're doing. Naturally, we think.\n\nLearn more about us at www.nearyou.se\n\nJob Description\n\nDo you want to help develop the future of customer service within a mission-critical operation? If you recognize yourself in this description, we look forward to learning more about you and warmly welcome your application.\n\nWe are looking for an engaged, solution-oriented, and curious team member who wants to make a difference for both our client's customers and our client's operations.\n\nAs a customer service representative, you are the customer's natural entry point into the organization and are responsible for receiving, handling, documenting, and following up on customer matters and inquiries.\n\nYou provide professional and personal service via telephone, email, digital channels, and in-person meetings. With a holistic perspective on the customer's needs, you drive each case from first contact through resolution and follow-up. You ensure that the customer always receives clear feedback and knows how the matter will proceed, even when it needs to be handled by another part of the organization.\n\nYou identify the customer's needs and ensure that matters are forwarded to the right department when necessary.\n\nThe role includes managing customer information, agreements, and other administrative documentation, as well as invoicing, financial administration, and collection processes.\n\nYou work in customer and billing systems, for example EDP, and actively contribute to developing the systems and our working methods.\n\nIn addition, you receive visitors at the reception desk and handle mail and other reception tasks as needed.\nAs part of the team, you notice recurring customer needs and suggest improvements to our customer processes and working methods.\nYou also participate in the development and implementation of new digital customer systems and services.\n\nThrough your engagement, you contribute to creating a smooth and positive customer experience throughout the customer journey.\n\nThe operation is mission-critical and subject to security clearance.\n\nWe offer you a full-time position with working hours Monday - Friday, daytime.\nYou will be employed as a consultant with us and assigned to our client in Kalmar with good opportunities for the employment to transition to the client after approximately one year.\n\nQualifications\n\nWe are looking for someone who wants to create smooth customer interactions and who has a genuine interest in people, service, and social responsibility.\n\nBy being curious about the customer's needs, you see each contact as an opportunity to both find the right solution and contribute to the organization's development.\n\nYour communication skills are very strong, both verbally and in writing, and you can explain complex information in a simple and pedagogical way.\n\nAs a person, you are solution-oriented and take responsibility for ensuring that issues are handled and resolved. You work in a structured and thorough manner, have good organization of administration, documentation, and follow-up, and can prioritize between different matters and tasks.\n\nYou have strong digital skills, learn new systems quickly, and are curious about how working methods and digital services can be developed to create an even better customer experience.\n\nYou enjoy collaborating with others, build good relationships with colleagues, and contribute to smooth cooperation between different parts of the organization.\n\nSince the operation is mission-critical, you also understand the importance of information security and work responsibly and with good judgment.\n\nThrough your engagement, you contribute to developing customer service in a more proactive, digital, and customer-oriented direction.\n\nDoes this sound interesting?\n\nIf you have questions, don't hesitate to contact Consultant Manager Anna Svensson at anna.svensson@nearyou.se\nSubmit your application via NearYou's website, www.nearyou.se as soon as possible, but no later than October 11, 2026.\n\nWe work with continuous selection, so please submit your application today.\n\nIn accordance with the General Data Protection Regulation (GDPR), we ask that you exclude the last four digits of your personal identification number and any reference contacts from your application\/CV.\n\nWe do not accept CVs via email.\n\nWe look forward to your application!\n\nWorking as a Consultant at NearYou\n\nAs a consultant at NearYou, you are employed by us and work at one of our clients' sites. It is important to us to offer a secure and sustainable employment for all our employees. You have the same benefits and security as with a traditional employer and are covered by collective agreement terms regarding, for example, salary, insurance, pension, and vacation.\n\nAs a consultant with us, you will have a consultant manager who helps you choose your assignments and gives you tips and advice on how you can develop in your career. You will also experience different company cultures and gain experience from various industries, which means you develop your skills and network and become a more attractive employee.\nOpen to Everyone\nWe focus on your competence, not your other circumstances. We are open to adapting the role or workplace to meet your needs.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare f\u00f6r v\u00e5r kunds r\u00e4kning i Kalmar","description_original":"Om f\u00f6retaget\n\r\nNearYou \u00e4r ett rekryterings- och bemanningsf\u00f6retag med kontor i 19 st\u00e4der. Vi har g\u00e5tt fr\u00e5n att vara ett bolag bland andra i branschen till att ocks\u00e5 bli en samh\u00e4llsakt\u00f6r. Med oss som partner och arbetsgivare lovar vi att ge mer av det vi \u00e4r b\u00e4st p\u00e5. Vi \u00e4r b\u00e4st p\u00e5 att vara n\u00e4ra, m\u00e4nskliga och en motpol till stress, m\u00e4nniskor som statistik och en alltf\u00f6r opersonlig digitalisering. Vi \u00e4r hos dig, ett handslag, ett l\u00f6fte. Vi vet vad en bra arbetsmarknad beh\u00f6ver.\n\nF\u00f6r dig som kandidat inneb\u00e4r det en akt\u00f6r som backar dig, oavsett var i karri\u00e4ren du \u00e4r och vill vara. Vi vill vara tryggheten i en snabb v\u00e4rld. Vi st\u00f6ttar, utmanar och fr\u00e5gar hur det g\u00e5r. Helt naturligt, tycker vi. \n\nL\u00e4s g\u00e4rna mer om oss p\u00e5 www.nearyou.se\n\r\n\r\nTj\u00e4nstebeskrivning\n\r\nVill du vara med och utveckla framtidens kundservice inom en samh\u00e4llsviktig verksamhet? K\u00e4nner du igen dig i beskrivningen ser vi fram emot att f\u00e5 veta mer om dig och v\u00e4lkomnar varmt din ans\u00f6kan.\n\nVi s\u00f6ker en engagerad, l\u00f6sningsorienterad och nyfiken medarbetare som vill g\u00f6ra skillnad b\u00e5de f\u00f6r v\u00e5r kunds kunder och f\u00f6r v\u00e5r kunds verksamhet.\n\nI rollen som kundservicemedarbetare \u00e4r du kundens naturliga v\u00e4g in i verksamheten och ansvarar f\u00f6r att ta emot, hantera, dokumentera och f\u00f6lja upp kund\u00e4renden och fr\u00e5gor. \n\nDu ger professionell och personlig service via telefon, e-post, digitala kanaler och fysiska m\u00f6ten. Med ett helhetsperspektiv p\u00e5 kundens behov driver du varje \u00e4rende fr\u00e5n den f\u00f6rsta kontakten till l\u00f6sning och uppf\u00f6ljning. Du s\u00e4kerst\u00e4ller att kunden alltid f\u00e5r tydlig \u00e5terkoppling och vet hur \u00e4rendet g\u00e5r vidare, \u00e4ven n\u00e4r det beh\u00f6ver hanteras av en annan del av organisationen.\n\nDu identifierar kundens behov och ser till att \u00e4renden vid behov l\u00e4mnas vidare till r\u00e4tt funktion.\n\nRollen omfattar hantering av kunduppgifter, avtal och \u00f6vrig administrativ dokumentation samt fakturering, ekonomiadministration och kravprocesser. \n\nDu arbetar i kund- och debiteringssystem, exempelvis EDP, och bidrar aktivt till att utveckla systemen och v\u00e5ra arbetss\u00e4tt. \n\nD\u00e4rut\u00f6ver tar du emot bes\u00f6k i receptionen och hanterar post och andra f\u00f6rekommande receptionsuppgifter.\nSom en del av teamet uppm\u00e4rksammar du \u00e5terkommande kundbehov och f\u00f6resl\u00e5r f\u00f6rb\u00e4ttringar av v\u00e5ra kundprocesser och arbetss\u00e4tt. \nDu medverkar \u00e4ven i utveckling och implementering av nya digitala kundsystem och tj\u00e4nster. \n\nGenom ditt engagemang bidrar du till att skapa en smidig och positiv kundupplevelse genom hela kundresan.\n\nVerksamheten \u00e4r samh\u00e4llsviktig och omfattas av s\u00e4kerhetspr\u00f6vning.\n\nVi erbjuder dig en heltidstj\u00e4nst d\u00e4r arbetstiderna \u00e4r m\u00e5ndag - fredag dagtid.\nDu blir anst\u00e4lld som konsult hos oss och uthyrd till v\u00e5r kund i Kalmar med goda m\u00f6jligheter att anst\u00e4llningen \u00f6verg\u00e5r till kunden efter cirka ett \u00e5r.\n\r\n\r\nKvalifikationer\n\r\nVi s\u00f6ker dig som vill skapa smidiga kundm\u00f6ten och som har ett genuint intresse f\u00f6r m\u00e4nniskor, service och samh\u00e4llsnytta.\n\nGenom att vara nyfiken p\u00e5 kundens behov ser du varje kontakt som en m\u00f6jlighet att b\u00e5de hitta r\u00e4tt l\u00f6sning och bidra till verksamhetens utveckling. \n\nDin kommunikativa f\u00f6rm\u00e5ga \u00e4r mycket god, b\u00e5de i tal och skrift, och du kan f\u00f6rklara komplex information p\u00e5 ett enkelt och pedagogiskt s\u00e4tt. \n\nSom person \u00e4r du l\u00f6sningsorienterad och tar ansvar f\u00f6r att fr\u00e5gor blir hanterade och l\u00f6sta. Du arbetar strukturerat och noggrant, har god ordning p\u00e5 administration, dokumentation och uppf\u00f6ljning samt kan prioritera mellan olika \u00e4renden och arbetsuppgifter. \n\nDu har god digital kompetens, l\u00e4r dig snabbt nya system och \u00e4r nyfiken p\u00e5 hur arbetss\u00e4tt och digitala tj\u00e4nster kan utvecklas f\u00f6r att skapa en \u00e4nnu b\u00e4ttre kundupplevelse. \n\nDu samarbetar g\u00e4rna med andra, skapar goda relationer med kollegor och bidrar till ett smidigt samarbete mellan olika delar av organisationen. \n\nEftersom verksamheten \u00e4r samh\u00e4llsviktig f\u00f6rst\u00e5r du ocks\u00e5 betydelsen av informationss\u00e4kerhet och arbetar ansvarsfullt och med gott omd\u00f6me. \n\nGenom ditt engagemang bidrar du till att utveckla kundservicen i en mer proaktiv, digital och kundorienterad riktning.\n\r\n\r\nL\u00e5ter detta intressant?\n\r\nHar du fr\u00e5gor, s\u00e5 tveka inte att kontakta konsultchef Anna Svensson p\u00e5 anna.svensson@nearyou.se\nDin ans\u00f6kan skickar du in via NearYous hemsida, www.nearyou.se snarast, dock senast 11 oktober 2026.\n\nVi jobbar med l\u00f6pande urval, s\u00e5 skicka g\u00e4rna din ans\u00f6kan idag.\n\nMed anledning av dataskyddsf\u00f6rordningen GDPR, ber vi dig att utesluta de sista fyra siffrorna i ditt personnummer samt eventuella referenskontakter i din ans\u00f6kan\/CV. \n\nVi tar ej emot CV via e-post.  \n\nV\u00e4lkommen med din ans\u00f6kan!\n\r\n\r\nAtt arbeta som konsult p\u00e5 NearYou\n\r\nSom konsult hos NearYou \u00e4r du anst\u00e4lld hos oss och arbetar ute hos n\u00e5gon av v\u00e5ra kunder. F\u00f6r oss \u00e4r det viktigt att erbjuda en trygg och h\u00e5llbar anst\u00e4llning f\u00f6r alla v\u00e5ra anst\u00e4llda. Du har samma f\u00f6rdelar och trygghet som hos en traditionell arbetsgivare och du omfattas av kollektivavtalens villkor f\u00f6r till exempel l\u00f6n, f\u00f6rs\u00e4kringar, pension och semester. \n\nSom konsult hos oss f\u00e5r du en konsultchef som hj\u00e4lper dig i ditt val av uppdrag och ger dig tips och r\u00e5d hur du kan utvecklas i arbetslivet. Du f\u00e5r \u00e4ven m\u00f6ta olika f\u00f6retagskulturer och f\u00e5r erfarenhet fr\u00e5n olika branscher, vilket g\u00f6r att du utvecklar din kompetens och ditt n\u00e4tverk och g\u00f6r dig till en mer attraktiv medarbetare\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Skeppsbrogatan 47 ","full_address":null,"city":"Kalmar","country":"SE","latitude":56.663964408596,"longitude":16.369910483217},"metadata":{"region":"Kalmar l\u00e4n","duration":"Tills vidare","employer":"NearYou Sverige AB","postcode":"39231","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/nearyou.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anna Svensson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"NearYou","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":2,"ai_vendor_counts":{"openai":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anna.svensson@nearyou.se","images":[],"published_at":"2026-09-14T13:05:35+00:00","expires_at":"2026-10-11T23:59:59+00:00","created_at":"2026-09-15T03:21:29+00:00","updated_at":"2026-09-17T03:06:24+00:00"}}