{"data":{"id":221422,"slug":"kundservicemedarbetare-seb-kort-finska","type":"job","title":"Customer Service Representative SEB Kort (Finnish!)","description":"Make a difference for our Finnish customers! SEB Kort is looking for you\u2014someone who is passionate about service, finds solutions, and thrives in a fast-paced, professional environment in Solna.\nAbout the role SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, Strawberry, and several co-brand partners. They offer services to both private and corporate customers and handle over one million customer interactions per year.\nAs a customer service representative, you'll be part of the team delivering top-tier service to SEB Kort's customers.\nYour main responsibilities:\n- Provide support via phone and email.\n- Answer questions about invoices, transactions, complaints, credits, and interest rates.\n- Guide customers through SEB's digital services (website and app).\n- Ensure high quality and the best possible customer experience with every interaction.\nHere you'll have the opportunity to develop your customer service skills in an exciting and educational environment.\nWhat we offer you\n\u2b50\ufe0f Comprehensive training and ongoing coaching in communication, customer handling, and business acumen.\n\u2b50\ufe0f Customer service certification upon completion of training (Workz Academy).\n\u2b50\ufe0f Collective agreement terms and wellness benefits.\n\u2b50\ufe0f Access to a dedicated operational manager who supports your development and is always available.\n\u2b50\ufe0f A safe and stimulating work environment with opportunities for personal and professional growth.\nWhat SEB Kort is looking for You have a strong service focus, are goal-oriented, and enjoy working in a team. You are responsible, professional in your interactions, and enjoy developing yourself. You are also technically curious and comfortable guiding customers through digital services.\nWe would also like to see that you have:\n\nUpper secondary education\n\n\nSeveral years of work experience\n\n\nExperience in customer service or other service\/sales roles\n\n\nFluent spoken and written Finnish, Swedish, and English.\n\n\nIt is advantageous if you speak and write fluently in any of the following languages: French, Norwegian, German, and\/or Spanish.\nAdditional information Employer: Workz Client: SEB Kort Start: By agreement Scope: Full-time, permanent position with an initial probationary period Salary: Individual salary determination; collective agreement applies Location: Stj\u00e4rntorget 4, Solna Working hours: Office hours Contact: rekrytering@workz.se\nApplication We don't review CVs\u2014we focus on relevant skills. If you're curious about a new role or industry, you've found the right place.\nWhen you apply, you'll receive a short matching test via email that takes a maximum of 12 minutes to complete. Remember to finish the test so we can move forward in the process, as this is the first step. We look forward to your application!","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare SEB Kort (finska!)","description_original":"G\u00f6r skillnad f\u00f6r v\u00e5ra finska kunder! SEB Kort s\u00f6ker dig som brinner f\u00f6r service, hittar l\u00f6sningar och trivs i en snabb, professionell milj\u00f6 i Solna.\nOm tj\u00e4nsten SEB Kort \u00e4r verksamt i hela Norden och samarbetar med varum\u00e4rken som SEB, AirPlus, Strawberry och flera co-brand partners. De erbjuder tj\u00e4nster till b\u00e5de privat- och f\u00f6retagskunder och hanterar \u00f6ver en miljon kundinteraktioner per \u00e5r.\nSom kundservicemedarbetare blir du en del av teamet som levererar service i toppklass till SEB Korts kunder.\nDina huvudsakliga arbetsuppgifter:\n- Ge support via telefon och mejl. - Besvara fr\u00e5gor om fakturor, transaktioner, reklamationer, krediter och r\u00e4ntor. - V\u00e4gleda kunder i SEB:s digitala tj\u00e4nster (hemsida och app) - S\u00e4kerst\u00e4lla h\u00f6g kvalitet och b\u00e4sta m\u00f6jliga kundupplevelse i varje kontakt.\nH\u00e4r f\u00e5r du m\u00f6jlighet att utveckla dina kundservicef\u00e4rdigheter i en sp\u00e4nnande och l\u00e4rorik milj\u00f6.\nVi erbjuder dig\n\u2b50\ufe0f Omfattande utbildning och l\u00f6pande tr\u00e4ning inom kommunikation, kundhantering och aff\u00e4rsm\u00e4ssighet.\n\u2b50\ufe0f Certifiering inom kundservice efter avslutad utbildning (Workz Academy) \n\u2b50\ufe0f Kollektivavtalsenliga villkor och friskv\u00e5rdsbidrag.\n\u2b50\ufe0f Tillg\u00e5ng till en dedikerad operativ chef som st\u00f6ttar din utveckling och alltid finns tillg\u00e4nglig.\n\u2b50\ufe0f En trygg och stimulerande arbetsmilj\u00f6 med m\u00f6jlighet till personlig och professionell utveckling.  SEB Kort s\u00f6ker dig Som har ett starkt servicefokus, \u00e4r m\u00e5linriktad och trivs med att arbeta i team. Du \u00e4r ansvarstagande, professionell i ditt bem\u00f6tande och gillar att utvecklas. Du \u00e4r ocks\u00e5 tekniskt nyfiken och bekv\u00e4m med att guida kunder i digitala tj\u00e4nster.\nVidare ser vi g\u00e4rna att du har:\n\nEn gymnasial utbildning\n\n\nN\u00e5gra \u00e5rs arbetslivserfarenhet\n\n\nErfarenhet av kundservice eller annan service\/s\u00e4ljroll\n\n\nTalar och skriver p\u00e5 finska, svenska och engelska obehindrat.\n\n\nDet \u00e4r meriterande om du talar och skriver flytande p\u00e5 n\u00e5got av f\u00f6ljande spr\u00e5k: franska, norska, tyska och\/eller spanska. \n\u00d6vrig information Arbetsgivare: Workz Uppdragsgivare: SEB Kort Start: Enligt \u00f6verenskommelse Omfattning: Heltid, tillsvidareanst\u00e4llning med inledande provanst\u00e4llning L\u00f6n: Individuell l\u00f6nes\u00e4ttning, kollektivavtal till\u00e4mpas Placering: Stj\u00e4rntorget 4, Solna Arbetstider: Kontorstider Kontakt: rekrytering@workz.se\nAns\u00f6kan Vi tittar inte p\u00e5 CV utan fokuserar p\u00e5 relevanta kompetenser. S\u00e5 \u00e4r du nyfiken p\u00e5 en ny roll eller bransch? D\u00e5 har du hittat r\u00e4tt. \nVid ans\u00f6kan f\u00e5r du ett kort matchningstest till din mejl, som tar max 12 minuter att genomf\u00f6ra. Kom ih\u00e5g att slutf\u00f6ra testet, s\u00e5 vi kommer vidare i processen. D\u00e5 detta \u00e4r f\u00f6rsta steget i v\u00e5r process. Vi ser fram emot din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"111 22","full_address":null,"city":"Stockholm","country":"SE","latitude":59.335806223935,"longitude":18.044241091084},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Workz Sweden AB","postcode":"11122","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.workz.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Workz Sweden","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"rekrytering@workz.se","images":[],"published_at":"2026-09-18T15:58:58+00:00","expires_at":"2027-03-17T23:59:59+00:00","created_at":"2026-09-19T03:24:10+00:00","updated_at":"2026-09-20T04:26:18+00:00"}}