{"data":{"id":178552,"slug":"kundservicemedarbetare-sokes-i-umea","type":"job","title":"Customer Service Representative Needed in Ume\u00e5","description":"Do you enjoy helping people, finding solutions, and delivering excellent service? Then this could be the role for you!\nWe are now seeking a customer service representative for an established company with a large and diverse product range. You will be an important contact person for the company's customers and work closely with both customers and colleagues in a varied role.\nAbout the Position\nAs a customer service representative, you help customers with everything from orders and deliveries to complaints, questions, and other customer matters. You have daily contact via phone, email, and digital channels and interact with both corporate and private customers.\nYou also provide support to customers and colleagues regarding the company's products and services, and work with administration and various digital systems.\nThe position is full-time with working hours 08.00\u201316.30 and placement in Ume\u00e5. Start date to be agreed upon.\nYour Tasks\nAssist and provide service to customers via phone, email, and web\nHandle orders, deliveries, and complaints\nAnswer questions and find solutions\nUpdate customer information and manage administration\n\nWHAT WE'RE LOOKING FOR\nAbout You\nMost importantly, you enjoy customer service and like helping people. You are positive, curious, and solution-oriented and want to go the extra mile for customers.\nYou are responsive and communicative when interacting with both customers and colleagues. You are analytical and want to find good solutions. You take responsibility, work independently, and enjoy taking your own initiative.\nYou don't need extensive customer service experience \u2013 the right attitude and willingness to learn are most important.\nWe're looking for someone who:\nHas completed upper secondary education\nHas good knowledge of Swedish and English, both spoken and written\nIs comfortable working digitally and learns new systems easily\nIs service-oriented and enjoys customer contact\nBrings positive energy and commitment\nIs analytical, responsive, and communicative\n\nExperience in customer service, sales, support, or administration is a plus, as is experience with e-commerce, digital communication, or SAP. Knowledge of consumer services law, consumer purchase law, or ABM07 is also an advantage.\nWhat We Offer\nYou will become part of an engaged and collaborative team working together to provide customers with the best possible service. You will receive a thorough introduction, learn a broad product range, and have the opportunity to develop in the role.\nThis is a role for someone who enjoys customer contact, variety, and finding solutions.\nDo you recognize yourself? Then we look forward to reading your application!\nAbout the Employment\nThis is a staffing assignment where you will be employed by StudentConsulting and hired out to our client. You are employed by StudentConsulting and work on-site with the client in the relevant role.\nAs part of the recruitment process, background checks will be conducted on candidates.\nSelection is ongoing, so please submit your application today!","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare s\u00f6kes i Ume\u00e5","description_original":"Gillar du att hj\u00e4lpa m\u00e4nniskor, hitta l\u00f6sningar och ge riktigt bra service? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig!\nVi s\u00f6ker nu en kundservicemedarbetare till ett etablerat f\u00f6retag med ett stort och varierat produktsortiment. Du blir en viktig kontaktperson f\u00f6r f\u00f6retagets kunder och arbetar n\u00e4ra b\u00e5de kunder och kollegor i en varierad roll.\nOm tj\u00e4nsten\nSom kundservicemedarbetare hj\u00e4lper du kunder med allt fr\u00e5n best\u00e4llningar och leveranser till reklamationer, fr\u00e5gor och andra kund\u00e4renden. Du har daglig kontakt via telefon, e-post och digitala kanaler och m\u00f6ter b\u00e5de f\u00f6retags- och privatkunder.\nDu ger \u00e4ven support till kunder och kollegor kring f\u00f6retagets produkter och tj\u00e4nster samt arbetar med administration och olika digitala system.\nTj\u00e4nsten \u00e4r p\u00e5 heltid med arbetstid 08.00\u201316.30 och placering i Ume\u00e5. Start sker enligt \u00f6verenskommelse.\nDina arbetsuppgifter\nHj\u00e4lpa och ge service till kunder via telefon, e-post och webb\nHantera best\u00e4llningar, leveranser och reklamationer\nSvara p\u00e5 fr\u00e5gor och hitta l\u00f6sningar\nUppdatera kundinformation och sk\u00f6ta administration\n\nDETTA S\u00d6KER VI\nOm dig\nDet viktigaste \u00e4r att du gillar kundservice och tycker om att hj\u00e4lpa m\u00e4nniskor. Du \u00e4r positiv, nyfiken och l\u00f6sningsorienterad och vill g\u00f6ra det lilla extra f\u00f6r kunden.\nDu \u00e4r lyh\u00f6rd och kommunikativ i kontakten med b\u00e5de kunder och kollegor. Du \u00e4r analytisk och vill hitta bra l\u00f6sningar. Du tar ansvar, arbetar sj\u00e4lvg\u00e5ende och tar g\u00e4rna egna initiativ.\nDu beh\u00f6ver inte ha l\u00e5ng erfarenhet fr\u00e5n kundservice \u2013 r\u00e4tt inst\u00e4llning och viljan att l\u00e4ra sig \u00e4r viktigast.\nVi s\u00f6ker dig som:\nHar en avslutad gymnasieutbildning\nHar goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift\n\u00c4r van vid att arbeta digitalt och har l\u00e4tt f\u00f6r att l\u00e4ra dig nya system\n\u00c4r serviceinriktad och tycker om kundkontakt\nBidrar med positiv energi och engagemang\n\u00c4r analytisk, lyh\u00f6rd och kommunikativ\n\nErfarenhet av kundservice, f\u00f6rs\u00e4ljning, support eller administration \u00e4r meriterande, liksom erfarenhet av e-handel, digital kommunikation eller SAP. K\u00e4nnedom om konsumenttj\u00e4nstlagen, konsumentk\u00f6plagen eller ABM07 \u00e4r ocks\u00e5 meriterande.\nVi erbjuder\nDu blir en del av ett engagerat och samarbetsinriktat team d\u00e4r man arbetar tillsammans f\u00f6r att ge kunderna b\u00e4sta m\u00f6jliga service. Du f\u00e5r en ordentlig introduktion, l\u00e4r dig ett brett produktsortiment och f\u00e5r m\u00f6jlighet att utvecklas i rollen.\nDet h\u00e4r \u00e4r en roll f\u00f6r dig som gillar kundkontakt, variation och att hitta l\u00f6sningar.\nK\u00e4nner du igen dig? D\u00e5 ser vi fram emot att l\u00e4sa din ans\u00f6kan!\nOm anst\u00e4llningen\nDetta \u00e4r ett bemanningsuppdrag d\u00e4r du blir anst\u00e4lld av StudentConsulting och uthyrd till v\u00e5r kund. Du \u00e4r anst\u00e4lld av StudentConsulting och arbetar p\u00e5 plats hos kunden i den aktuella rollen.\nSom en del av rekryteringsprocessen genomf\u00f6rs en bakgrundskontroll av kandidaterna.\nUrval sker l\u00f6pande, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan redan idag!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Vasagatan 12","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.82579377522,"longitude":20.266632003423},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"StudentConsulting Sweden AB (publ)","postcode":"90329","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.studentconsulting.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"StudentConsulting .","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"StudentConsulting","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":10,"bot_views_count":2,"ai_vendor_counts":{"meta":5,"other":3,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"umea@studentconsulting.com","images":[],"published_at":"2026-08-28T12:25:05+00:00","expires_at":"2026-09-18T23:59:59+00:00","created_at":"2026-08-29T03:53:44+00:00","updated_at":"2026-09-16T03:18:00+00:00"}}