{"data":{"id":199005,"slug":"kundservicemedarbetare-till-aleo-care","type":"job","title":"Customer Service Representative at Aleo Care","description":"Aleo Omsorg is a family-owned company that offers home care services, residential support, and household services. Our vision is to create security and independence for our customers, with care from the heart. With us, you'll work in a dedicated team with close support, collective agreement benefits, wellness allowance, and modern work tools.\n\nAre you service-oriented, solution-focused, and enjoy a role where you get to help people every day? We're currently looking for a customer service representative to join our team!\n\nAbout the Role\n\nAs a customer service representative at Aleo, you are an important contact person for our customers, relatives, and potential customers. You are part of our team and play a central role in ensuring that our customers receive fast, professional, and considerate service.\n\nYou will have many points of contact and work closely with employees who work out in the field. This means you need to be able to switch between different types of cases, prioritize when there's a lot to do, and maintain a calm and professional demeanor.\n\nThe role suits you if you enjoy solving problems, taking responsibility, and building good relationships. You'll become part of an operation in development where your ideas and improvement suggestions are welcome. In the role, you will, among other things:\n\nAnswer incoming calls and emails from customers, relatives, and potential customers\n\nHelp customers with questions, feedback, and various types of cases\n\nReceive cancellations and absence notifications from customers\n\nRegister, follow up, and delegate cases internally\n\nContact employees in the field to ensure that customer needs are handled in the best way possible\n\nFollow up on customer feedback, comments, and complaints\n\nHandle and provide feedback on compliments and positive feedback\n\nWho Are You?\n\nWe're looking for someone who enjoys helping people and always strives to find a good solution. You are confident in your communication and find it easy to build trust, both with customers and colleagues.\n\nYou thrive in a fast pace and can handle multiple cases in parallel without losing structure or quality. You take responsibility for your tasks, work independently, and see what needs to be done.\n\nWe believe you are:\n\nService-oriented and customer-focused\n\nCommunicative and relationship-building\n\nSolution-focused and unpretentious\n\nOrganized and thorough\n\nSelf-driven and responsible\n\nFlexible and comfortable in situations where the pace is sometimes high\n\nA team player who enjoys collaborating and contributing to the team\n\nWe would like you to have:\n\nPrevious experience in customer service\n\nExperience working in care and health services\n\nGood computer skills and quick to learn new systems\n\nVery good Swedish in speech and writing\n\nGood English in speech and writing\n\nWhat We Offer\n\nEmployment type: Permanent position starting with a 6-month trial period\nScope: Full-time, 40 hours\/week\nWorking hours: Weekdays 07.00 \u2013 16.00\nWork location: \u00c5kerbyv\u00e4gen 188, T\u00e4by\nStart date: October or by agreement\n\nWe conduct continuous selection and the position may be filled before the final application deadline, so apply today!\n\nWe do not accept applications via email.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Aleo Care","description_original":"Aleo Omsorg \u00e4r ett familje\u00e4gt f\u00f6retag som erbjuder hemtj\u00e4nst, boendest\u00f6d och hemservice. V\u00e5r vision \u00e4r att skapa trygghet och sj\u00e4lvst\u00e4ndighet f\u00f6r v\u00e5ra kunder, med omsorg fr\u00e5n hj\u00e4rtat. Hos oss f\u00e5r du arbeta i ett engagerat team med n\u00e4ra st\u00f6d, kollektivavtal, friskv\u00e5rdsbidrag och moderna arbetsverktyg.\n\u00c4r du serviceinriktad, l\u00f6sningsorienderad och trivs i en roll d\u00e4r du f\u00e5r hj\u00e4lpa m\u00e4nniskor varje dag? Just nu s\u00f6ker vi en kundservicemedarbetare till v\u00e5rt team!\nOm rollen\nSom kundservicemedarbetare p\u00e5 Aleo \u00e4r du en viktig kontaktperson f\u00f6r v\u00e5ra kunder, anh\u00f6riga och potentiella kunder. Du tillh\u00f6r v\u00e5rt team och har en central roll i att s\u00e4kerst\u00e4lla att v\u00e5ra kunder f\u00e5r snabb, professionell och omt\u00e4nksam service.\nDu kommer att ha m\u00e5nga kontaktytor och samarbetar n\u00e4ra med medarbetare som arbetar ute p\u00e5 f\u00e4ltet. Det inneb\u00e4r att du beh\u00f6ver kunna v\u00e4xla mellan olika typer av \u00e4renden, prioritera n\u00e4r det \u00e4r mycket att g\u00f6ra och samtidigt beh\u00e5lla ett lugnt och professionellt bem\u00f6tande.\nRollen passar dig som tycker om att l\u00f6sa problem, ta ansvar och skapa goda relationer. Du blir en del av en verksamhet i utveckling d\u00e4r dina id\u00e9er och f\u00f6rb\u00e4ttringsf\u00f6rslag \u00e4r v\u00e4lkomna. I rollen kommer du bland annat att:\n\nBesvara inkommande samtal och e-post fr\u00e5n kunder, anh\u00f6riga och potentiella kunder\n\n\nHj\u00e4lpa kunder med fr\u00e5gor, synpunkter och olika typer av \u00e4renden\n\n\nTa emot avbokningar och fr\u00e5nvaroanm\u00e4lningar fr\u00e5n kunder\n\n\nRegistrera, f\u00f6lja upp och delegera \u00e4renden internt\n\n\nHa kontakt med medarbetare ute i f\u00e4lt f\u00f6r att s\u00e4kerst\u00e4lla att kundernas behov hanteras p\u00e5 b\u00e4sta s\u00e4tt\n\n\nF\u00f6lja upp kundfeedback, synpunkter och klagom\u00e5l\n\n\nHantera och \u00e5terkoppla ber\u00f6m och feedback\n\nVem \u00e4r du?\nVi s\u00f6ker dig som tycker om att hj\u00e4lpa m\u00e4nniskor och som alltid str\u00e4var efter att hitta en bra l\u00f6sning. Du \u00e4r trygg i din kommunikation och har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende, b\u00e5de med kunder och kollegor.\nDu trivs i ett h\u00f6gt tempo och kan hantera flera \u00e4renden parallellt utan att tappa struktur eller kvalitet. Du tar ansvar f\u00f6r dina uppgifter, arbetar sj\u00e4lvst\u00e4ndigt och ser vad som beh\u00f6ver g\u00f6ras.\nVi tror att du \u00e4r:\n\nServiceinriktad och kundfokuserad\n\n\nKommunikativ och relationsskapande\n\n\nL\u00f6sningsorienterad och prestigel\u00f6s\n\n\nStrukturerad och noggrann\n\n\nSj\u00e4lvg\u00e5ende och ansvarstagande\n\n\nFlexibel och trygg i situationer d\u00e4r tempot stundvis \u00e4r h\u00f6gt\n\n\nEn lagspelare som tycker om att samarbeta och bidra till teamet\n\n\nVi ser g\u00e4rna att du har:\n\nTidigare erfarenhet av kundservice\n\n\nErfarenhet av arbete inom v\u00e5rd och omsorg\n\n\nGod datorvana och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system\n\n\nMycket god svenska i tal och skrift\n\n\nGod engelska i tal och skrift\n\nVi erbjuder\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning som inleds med 6 m\u00e5naders provanst\u00e4llning Omfattning: Heltid, 40 timmar\/vecka Arbetstid: Vardagar 07.00 \u2013 16.00 Arbetsplats: \u00c5kerbyv\u00e4gen 188, T\u00e4by Tilltr\u00e4de: Oktober eller enligt \u00f6verenskommelse\n\nVi till\u00e4mpar l\u00f6pande urval och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag, s\u00e5 ans\u00f6k redan idag!\nVi tar ej emot ans\u00f6kningar via mejl.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"\u00c5kerbyv\u00e4gen 188","full_address":null,"city":"T\u00e4by","country":"SE","latitude":59.449825570712,"longitude":18.072459336052},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Aleo Care AB","postcode":"18737","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/aleocare.teamtailor.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Tuva Lindvall","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Aleo Omsorg","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":4,"bot_views_count":4,"ai_vendor_counts":{"other":2,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"076 230 22 19","owner_email":"tuva@aleocare.se","images":[],"published_at":"2026-09-07T16:23:48+00:00","expires_at":"2026-10-18T23:59:59+00:00","created_at":"2026-09-08T03:55:20+00:00","updated_at":"2026-09-15T06:23:19+00:00"}}