{"data":{"id":173331,"slug":"kundservicemedarbetare-till-borgholm-energi","type":"job","title":"Customer Service Representative at Borgholm Energi","description":"Ensuring that waste management, energy supply, and water and sewage systems function properly is crucial for the daily lives of \u00d6land residents \u2013 and at Borgholm Energi, we are proud to be part of that everyday experience for our 13,000 private and business customers. We work to drive and develop \u00d6land \u2013 and to create a sustainable future requires care for the environment, climate, and future generations. Our goal is to be a long-term and sustainable company, and we aim to be completely fossil-free by 2030.\n\nWe are a municipally-owned multi-utility company where Borgholm Energi Eln\u00e4t AB is the parent company and Borgholm Energi AB, which operates other businesses, is a subsidiary. We are unique in our breadth of operations within the same group, where we provide services in Water and Sewage, Recycling and Waste, Electricity Grid, District Heating, and Properties and Facilities.\n\nWe have approximately 70 employees and our headquarters is centrally located in Borgholm. We care about our colleagues and encourage one another. We value new ideas and ways of working. Team spirit is strong and we appreciate people who enjoy working together to achieve common goals. Our work environment is characterized by warmth and mutual respect \u2013 it's enjoyable to come to work!\n\nWe believe that a workplace with equality and diversity develops us and our operations. We care for our employees and work for a good balance between work, family, and leisure.\n\n1 position(s).\n\nJOB RESPONSIBILITIES\nWould you like to help create value for both our customers and the environment? Are you service-minded with a genuine interest in solving problems and enjoy meeting people? Then you are who we are looking for!\n\nWe are now seeking an employee for our customer service team. As a customer service representative, you will become an important part of an engaged team that is Borgholm Energi's face to the outside and that works daily to give our customers the best possible experience.\n\nFrom customer service, you work closely with our other operations and at Borgholm Energi, we help each other. We provide a unique range of operations within the same group and help our customers with matters in Water and Sewage, Recycling and Waste, Electricity Grid, District Heating, and Properties and Facilities.\n\nWith us, no two days are alike, which is why we are looking for someone who is flexible and unafraid to handle new challenges. In the role, you will handle incoming calls, emails, and visits from our customers, with responsibility for receiving, investigating, and providing feedback on cases to the customer. The work involves a varied daily routine where it is important that you are comfortable working in a structured manner and maintaining focus even when many things happen at once.\n\nQUALIFICATIONS\nWe are looking for someone with at least upper secondary education who expresses themselves well in Swedish and English, both spoken and written. You are service-minded, solution-oriented, and enjoy helping people. With a professional, empathetic, and attentive approach, you create good relationships with both customers and colleagues.\n\nTo thrive and succeed in the role, you need to be thorough, responsible, and have good planning skills. You are familiar with working with computers and digital tools and find it easy to learn new systems and tasks. You can handle multiple tasks at once, prioritize when the pace is high, and work both independently and with others. You have a positive attitude toward change and new ways of working as well as a desire to learn and develop.\n\nExperience in customer service, administration, or the energy sector is advantageous.\n\nWe offer a pleasant work environment where you become part of a conscientious and engaged team that enjoys work. In this recruitment, we place great emphasis on your personal qualities.\n\nSelection and interviews take place on an ongoing basis, so please submit your application today. We look forward to hearing from you!\n\nSalary form: Monthly salary.\nEmployment form: Permanent employment.\nDuration: Permanent, start date: 2027-01-01 or by agreement.\nWorking hours: Daytime.\n\nBorgholm Municipality encompasses the northern part of \u00d6land \u2013 the island of sun and wind. Central towns are Borgholm, K\u00f6pingsvik, and L\u00f6ttorp. The largest industries in the municipality are tourism and agriculture. Borgholm Municipality has approximately 10,700 year-round residents and over two million visitors each year.\n\nWe strive for an equal gender distribution and view diversity as a strength, and therefore welcome applicants with different backgrounds.\n\nIn preparation for the recruitment process, we have made decisions regarding recruitment channels and marketing. We therefore firmly decline contact from media sales representatives, job sites, and similar.\n\nIMPORTANT: Do NOT send your application via email or mail.\n\nWe use e-recruitment to streamline and quality assure the recruitment process. All your information is saved in your CV account and you can easily log in and update your information whenever you wish. Therefore, fill in your information as carefully as possible to provide an accurate picture of yourself. Information is processed and stored in accordance with data protection regulations.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Borgholm Energi","description_original":"Att avfallshantering, energif\u00f6rs\u00f6rjning samt vatten och avlopp fungerar \u00e4r avg\u00f6rande f\u00f6r att \u00d6landsbornas vardag ska fungera \u2013 och vi p\u00e5 Borgholm Energi \u00e4r glada \u00f6ver att f\u00e5 vara en del av just den vardagen hos v\u00e5ra 13 000 privat- och f\u00f6retagskunder. Vi arbetar f\u00f6r att driva och utveckla \u00d6land \u2013 och f\u00f6r att skapa en h\u00e5llbar framtid kr\u00e4vs omtanke om milj\u00f6n, klimatet och n\u00e4sta generation. V\u00e5rt m\u00e5l \u00e4r att vara ett l\u00e5ngsiktigt och h\u00e5llbart bolag och vi t\u00e4nker vara helt fossilfria senast 2030.\n\nVi \u00e4r ett kommun\u00e4gt multi utility-bolag d\u00e4r Borgholm Energi Eln\u00e4t AB \u00e4r moderbolag och Borgholm Energi AB, som driver \u00f6vriga verksamheter, \u00e4r dotterbolag. Vi \u00e4r unika med v\u00e5r bredd av verksamheter inom samma koncern, d\u00e4r vi tillhandah\u00e5ller tj\u00e4nster inom Vatten och Avlopp, \u00c5tervinning och Avfall, Eln\u00e4t, Fj\u00e4rrv\u00e4rme samt Fastigheter och lokaler.\n\nHos oss finns cirka 70 medarbetare och huvudkontoret \u00e4r centralt bel\u00e4get i Borgholm. Vi bryr oss om v\u00e5ra kollegor och uppmuntrar varandra. Vi v\u00e4rdes\u00e4tter nya id\u00e9er och s\u00e4tt att arbeta. Teamandan \u00e4r stark och vi uppskattar personer som gillar att arbeta tillsammans f\u00f6r att n\u00e5 gemensamma m\u00e5l. V\u00e5r arbetsmilj\u00f6 pr\u00e4glas av v\u00e4rme och \u00f6msesidig respekt \u2013 det \u00e4r kul att g\u00e5 till jobbet!\n\nVi tror p\u00e5 att en arbetsplats med j\u00e4mst\u00e4lldhet och m\u00e5ngfald utvecklar oss och v\u00e5r verksamhet. Vi m\u00e5nar om v\u00e5ra medarbetare och jobbar f\u00f6r en god balans mellan arbete, familj och fritid.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nVill du vara med och skapa v\u00e4rde f\u00f6r b\u00e5de v\u00e5ra kunder och f\u00f6r milj\u00f6n? \u00c4r du en serviceinriktad person med ett genuint intresse f\u00f6r att l\u00f6sa problem och som gillar att m\u00f6ta m\u00e4nniskor? D\u00e5 \u00e4r det dig vi letar efter!\n\nVi s\u00f6ker nu en medarbetare till v\u00e5rt kundserviceteam. Som kundservicemedarbetare blir du en viktig del av ett engagerat team som \u00e4r Borgholm Energis ansikte ut\u00e5t och som dagligen arbetar f\u00f6r att ge v\u00e5ra kunder den b\u00e4sta upplevelsen de kan f\u00e5.\n\nFr\u00e5n kundservice arbetar du n\u00e4ra v\u00e5ra \u00f6vriga verksamheter och inom Borgholm Energi tar vi hj\u00e4lp av varandra. Vi tillhandah\u00e5ller en unik bredd av verksamheter inom samma koncern och hj\u00e4lper v\u00e5ra kunder i \u00e4renden inom Vatten och Avlopp, \u00c5tervinning och Avfall, Eln\u00e4t, Fj\u00e4rrv\u00e4rme samt Fastigheter och lokaler.\n\nHos oss \u00e4r ingen dag den andra lik, och d\u00e4rf\u00f6r s\u00f6ker vi dig som \u00e4r flexibel och or\u00e4dd att hantera nya utmaningar. I rollen kommer du att hantera inkommande samtal, mejl och bes\u00f6k fr\u00e5n v\u00e5ra kunder, med ansvar f\u00f6r att ta emot, utreda och \u00e5terkoppla \u00e4renden till kunden. Arbetet inneb\u00e4r en varierad vardag d\u00e4r det \u00e4r viktigt att du trivs med att arbeta strukturerat och h\u00e5lla fokus \u00e4ven n\u00e4r det h\u00e4nder mycket samtidigt.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har minst gymnasial utbildning och som uttrycker dig v\u00e4l p\u00e5 svenska och engelska, b\u00e5de i tal och skrift. Du \u00e4r serviceinriktad, l\u00f6sningsorienterad och tycker om att hj\u00e4lpa m\u00e4nniskor. Med ett professionellt, empatiskt och lyh\u00f6rt bem\u00f6tande skapar du goda relationer med s\u00e5v\u00e4l kunder som kollegor.\n\nF\u00f6r att trivas och lyckas i rollen beh\u00f6ver du vara noggrann, ansvarstagande och ha god planeringsf\u00f6rm\u00e5ga. Du \u00e4r van vid att arbeta med datorer och digitala verktyg och har l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system och arbetsuppgifter. Du kan hantera flera uppgifter samtidigt, prioritera n\u00e4r tempot \u00e4r h\u00f6gt och arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra. Du har en positiv inst\u00e4llning till f\u00f6r\u00e4ndringar och nya arbetss\u00e4tt samt en vilja att l\u00e4ra och utvecklas.\n\nErfarenhet av kundservice, administration eller energibranschen \u00e4r meriterande.\n\nVi erbjuder en trevlig arbetsmilj\u00f6 d\u00e4r du blir en del av ett sammansvetsat och engagerat team som har roligt p\u00e5 jobbet. I denna rekrytering l\u00e4gger vi stor vikt vid dina personliga egenskaper.\n\nUrval och intervjuer sker l\u00f6pande, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan redan i dag. Vi ser fram emot att h\u00f6ra fr\u00e5n dig!\r\n\r\nL\u00f6neform: M\u00e5nadsl\u00f6n.\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare, tilltr\u00e4de: 2027-01-01  Eller enligt \u00f6verenskommelse.\r\nArbetstid: Dagtid.\r\n\r\nBorgholms kommun omfattar norra delen av \u00d6land - solen och vindarnas \u00f6. Centralorter \u00e4r Borgholm, K\u00f6pingsvik och L\u00f6ttorp. De st\u00f6rsta n\u00e4ringsgrenarna i kommunen \u00e4r bes\u00f6ksn\u00e4ring och lantbruk. Borgholms kommun har cirka 10 700 \u00e5retruntboende inv\u00e5nare och \u00f6ver tv\u00e5 miljoner bes\u00f6kare varje \u00e5r.\n\nVi str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och ser m\u00e5ngfald som en styrka och v\u00e4lkomnar d\u00e4rf\u00f6r s\u00f6kande med olika bakgrund.\n\nInf\u00f6r rekryteringsarbetet har vi tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanbeder oss d\u00e4rf\u00f6r best\u00e4mt kontakt med medies\u00e4ljare, rekryteringssajter och liknande.\n\nOBS: Skicka INTE din ans\u00f6kan via E-post eller brev.\n\nVi anv\u00e4nder e-rekrytering f\u00f6r att effektivisera och kvalitetss\u00e4kra rekryteringsarbetet. Alla dina uppgifter sparas p\u00e5 ditt CV-konto och du kan enkelt logga in och uppdatera dina uppgifter n\u00e4r du vill. Fyll d\u00e4rf\u00f6r i dina uppgifter s\u00e5 omsorgsfullt som m\u00f6jligt f\u00f6r att ge en r\u00e4ttvisande bild av dig sj\u00e4lv. Uppgifterna behandlas och sparas enligt personuppgiftslagen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Box 55","full_address":null,"city":"Borgholm","country":"SE","latitude":56.8825938,"longitude":16.6551692},"metadata":{"region":"Kalmar l\u00e4n","duration":"Tills vidare","employer":"Borgholm Energi AB","postcode":"38721","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Facklig   f\u00f6retr\u00e4dare","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Borgholm Energi AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":7,"ai_views_count":11,"bot_views_count":2,"ai_vendor_counts":{"meta":5,"other":3,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4648588300","owner_email":"info@borgholmenergi.se","images":[],"published_at":"2026-08-26T13:10:09+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-08-27T03:19:21+00:00","updated_at":"2026-09-16T02:49:18+00:00"}}