{"data":{"id":172227,"slug":"kundservicemedarbetare-till-customer-relations-2","type":"job","title":"Customer Service Representative for Customer Relations","description":"At Lyko, we want to take over the world. Well, at least the part of the world that loves beauty. With over 87,000 products from more than 1,000 brands online, we offer the market's widest selection today. Our most important mission within Customer Relations is to be there for our customers. Through FABULOUS service, we guide them through the Lyko jungle, solve problems, and ensure that every interaction with us feels easy, fast, and personal.\n\nNow we're entering the year's most intense (and fun!) period - Black Week and holiday shopping are just around the corner, and we need to strengthen our Customer Relations team to deliver the same FABULOUS service even when the pressure is at its peak. Do you have a SUPER SKILL in communication and problem-solving? Are you interested in either a fixed-term position between September and January 2027, or a temporary assignment from September to March 2027 - read on and apply if this sounds interesting!\n\nYour Daily Work\nTogether with your colleagues, you will be the customer's personal advisor and support. Within the team, we provide service through several different communication channels: phone, chat, and email \ud83d\udcde\u2709\ufe0f The cases range from delivery and product questions to returns and complaints. During Black Week and holiday shopping, there's extra high tempo and it's especially important that every customer feels seen, despite the volumes. Here you truly have the chance to make a difference: solve problems, guide correctly, and sometimes turn someone's day from %\u00a4#?! to WOW! \ud83d\udc96 The position begins with an introductory week so you're ready when it really matters. You will be part of our wonderful Customer Support team in Vansbro, supporting customers in Sweden, Norway, Finland, and Denmark.\n\nWho You Are\nFor this role, we believe you:\n\nAre passionate about delivering world-class customer service\nAre skilled at building relationships and see communication as a strength\nHave previous experience with customer interactions in a service-oriented role\nHave fluent Swedish in speech and writing as well as good knowledge of English\nLearn new tools and systems quickly, as you'll need to get up to speed fast\n\n\nEmployment Details\n\nThe position is located at our office in Vansbro, \u00c4ppelbov\u00e4gen 60\nWe are recruiting for two roles (specify in your application which one(s) you're interested in)\nFixed-term position: start as soon as possible \u2013 January 31, 2027\nTemporary assignment: start as soon as possible - March 31, 2027\n\n\nWork hours Monday\u2013Friday, varying shifts 07\u201316, 08\u201317, or 11\u201320\nWork takes place on-site at the Vansbro office\nStart date: as soon as possible, or by agreement\n\n\nApply quickly and easily without a CV or cover letter! At Lyko, we believe that who you are and what abilities you have is more important than your previous experience, so don't be afraid to apply even if you don't check all the boxes on our wish list! In line with that, we've ditched the requirement for a CV and cover letter and instead use selection questions and personality tests when we recruit. We hope this gives you a better opportunity to show what drives you in the areas that matter to us, and we know that it also results in more objective, fairer, and more just recruitment! \u2b50\n\nDoes this sound like the right challenge for you? Apply today or by September 8, 2026 at the latest! Do you have questions about the position, email Angelica Lind, Team Manager Customer Support, at angelica.lind@lyko.com\n\nPsst! Since we don't want any personal data to risk getting lost, we don't accept applications via email. Instead, you apply easily by clicking \"Apply Now\". Good luck!\n\nLyko is a hair care and beauty specialist with the ambition to change the industry.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Customer Relations","description_original":"P\u00e5 Lyko vill vi ta \u00f6ver v\u00e4rlden. I alla fall den del av v\u00e4rlden som \u00e4lskar sk\u00f6nhet. Med \u00f6ver 87 000 produkter fr\u00e5n fler \u00e4n 1000 varum\u00e4rken online erbjuder vi idag marknadens bredaste sortiment. V\u00e5rt viktigaste uppdrag inom Customer Relations \u00e4r att finnas d\u00e4r f\u00f6r v\u00e5ra kunder. Genom ett FABULOUS bem\u00f6tande guidar vi dem i Lyko-djungeln, l\u00f6ser problem och ser till att varje kontakt med oss k\u00e4nns enkel, snabb och personlig.Nu g\u00e5r vi in i \u00e5rets mest intensiva (och roligaste!) period - Black Week och julhandeln st\u00e5r f\u00f6r d\u00f6rren, och vi beh\u00f6ver f\u00f6rst\u00e4rka v\u00e5rt Customer Relations-team f\u00f6r att kunna ge samma FABULOUS service \u00e4ven n\u00e4r trycket \u00e4r som h\u00f6gst. Har du en SUPER SKILL i kommunikation och probleml\u00f6sning? \u00c4r du intresserad av antingen en visstidsanst\u00e4llning mellan september och januari 2027, alternativt ett vikariat fr\u00e5n september till mars 2027 - l\u00e4s vidare och ans\u00f6k om det l\u00e5ter intressant!Din vardagTillsammans med dina kollegor kommer du att vara kundens personliga r\u00e5dgivare och support. Inom teamet ger vi service via flera olika kommunikationskanaler; telefon, chatt och mail \ud83d\udcde\u2709\ufe0f \u00c4rendena handlar om allt fr\u00e5n leverans- och produktfr\u00e5gor till returer och reklamationer. Under Black Week och julhandeln \u00e4r det extra h\u00f6gt tempo och extra viktigt att varje kund k\u00e4nner sig sedd, trots volymerna. H\u00e4r har du verkligen chansen att g\u00f6ra skillnad: att l\u00f6sa problem, guida r\u00e4tt och ibland r\u00e4dda n\u00e5gons dag fr\u00e5n %\u00a4#?! till WOW! \ud83d\udc96 Anst\u00e4llningen b\u00f6rjar med en introduktionsvecka s\u00e5 du \u00e4r redo n\u00e4r det verkligen g\u00e4ller. Du kommer att tillh\u00f6ra v\u00e5rt h\u00e4rliga Customer Support-team i Vansbro, och supportera kunder i Sverige, Norge, Finland och Danmark.Vem du \u00e4rF\u00f6r den h\u00e4r rollen tror vi att du:\n\nBrinner f\u00f6r att leverera kundservice i v\u00e4rldsklass\n\u00c4r duktig p\u00e5 att bygga relationer och ser kommunikation som en styrka\nHar tidigare erfarenhet av kundbem\u00f6tande i en serviceinriktad roll\nHar flytande svenska i tal och skrift samt goda kunskaper i engelska\nL\u00e4r dig nya verktyg och system snabbt, eftersom du beh\u00f6ver komma in i rollen fort\n\n\nDetaljer om anst\u00e4llningen\n\nTj\u00e4nsten \u00e4r placerad p\u00e5 v\u00e5rt kontor i Vansbro, \u00c4ppelbov\u00e4gen 60\nVi rekryterar till tv\u00e5 roller (specificera i din ans\u00f6kan vilken\/vilka du \u00e4r intresserad av)\nVisstidsanst\u00e4llning: tilltr\u00e4de snarast \u2013 31:a januari 2027\nVikariat: tilltr\u00e4de snarast - 31:a mars 2027\n\n\nArbetstider m\u00e5ndag\u2013fredag, varierande skift kl. 07\u201316, 08\u201317 eller 11\u201320\nArbetet sker p\u00e5 plats p\u00e5 kontoret i Vansbro\nTilltr\u00e4de: snarast, eller enligt \u00f6verenskommelse\n\n\nAns\u00f6k snabbt och smidigt utan CV eller personligt brev! P\u00e5 Lyko tror vi att vem du \u00e4r och vad du har f\u00f6r f\u00f6rm\u00e5gor \u00e4r viktigare \u00e4n din tidigare erfarenhet, s\u00e5 var inte r\u00e4dd att s\u00f6ka \u00e4ven om du inte bockar av allt i v\u00e5r \u00f6nskelista! I linje med det har vi skrotat kravet p\u00e5 CV och personligt brev och anv\u00e4nder oss i st\u00e4llet av urvalsfr\u00e5gor och personlighetstest n\u00e4r vi rekryterar. Vi hoppas att det ger dig en b\u00e4ttre m\u00f6jlighet att visa vad du g\u00e5r f\u00f6r inom de omr\u00e5den som \u00e4r viktiga f\u00f6r oss och vet att det \u00e4ven ger objektivare, schystare och mer r\u00e4ttvisa rekryteringar! \u2b50\n\nL\u00e5ter det h\u00e4r som r\u00e4tt utmaning f\u00f6r dig? Ans\u00f6k redan idag eller senast den 8:e september 2026! Har du fr\u00e5gor om tj\u00e4nsten mejla till Angelica Lind, Team Manager Customer Support, p\u00e5 angelica.lind@lyko.com\n\nPsst! Eftersom vi inte vill att n\u00e5gra personuppgifter ska riskera att hamna p\u00e5 vift s\u00e5 tar vi inte emot ans\u00f6kningar via mejl utan ans\u00f6ker g\u00f6r du enkelt genom att klicka p\u00e5 \u201dAns\u00f6k nu\u201d. Lycka till!\n\nLyko \u00e4r en h\u00e5rv\u00e5rd- och sk\u00f6nhetspecialist med ambition att f\u00f6r\u00e4ndra branschen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Vansbro","country":"SE","latitude":60.513079192503,"longitude":14.202164710321},"metadata":{"region":"Dalarnas l\u00e4n","employer":"Lyko Operations AB","postcode":"78631","positions":2,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Lyko","translation_status":"done","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"angelica.lind@lyko.com","images":[],"published_at":"2026-08-25T14:30:47+00:00","expires_at":"2026-09-08T23:59:59+00:00","created_at":"2026-08-26T03:22:43+00:00","updated_at":"2026-08-26T04:00:54+00:00"}}