{"data":{"id":212498,"slug":"kundservicemedarbetare-till-danx-ab","type":"job","title":"Customer Service Representative at DANX AB","description":"Do you want to work in a role where pace, responsibility, and problem-solving come together every day? Do you thrive in a system-intensive environment where structure and service quality are crucial?\n Now we're strengthening our customer service team in Vaggeryd and we're looking for you to work in a business-critical function with high pace and clear goals.\n \nAbout the Role\nAs a Customer Service Representative at DANX, you are the first point of contact for our customers and their recipients. You work with cases before, during, and after transport, via telephone and our Case Management System, where all incoming cases are registered and handled. You are responsible for handling each case in a structured, professional manner with clear feedback. You work toward established KPIs linked to response time, follow-up, and quality. The goal is to provide clear and comprehensive answers at first response and ensure that our cases are driven efficiently all the way to resolution.\n \nYou will, among other things:\nAnswer incoming calls and handle all emails via our Case Management System\nRegister, update, and follow up on cases until they are closed\nEnsure correct information regarding transports, deliveries, and discrepancies\nHandle returns, labels, and updates in internal and external transport systems\nWork closely with our traffic managers day and night and external logistics providers\nWork proactively on improvements to reduce recurring discrepanciesThe role involves a high work pace and requires good ability to multitask.\n \nWe're Looking for You:\nHave previous customer service experience (experience within logistics\/transport is a plus)\nHave worked in CRM systems (very much a plus)\nHave very good system proficiency and find it easy to work in multiple systems in parallel\nAre structured and thorough even under time pressure\nCommunicate fluently in both Swedish and English, spoken and written\nAre analytical and enjoy solving problems efficiently\n \n\n\nIt is an advantage if you have experience from the transport or logistics sector.\n \nPersonal Qualities\nAt DANX, we work according to our values \u2013 Ownership, Learning, and Caring. To succeed in this role, we see that you stand behind the following:\nOwnershipTake full responsibility for your cases and drive them all the way to resolution\nEnsure quality and efficiency in every step and follow up until the customer has received clear feedback\n \n\nLearningAre curious and want to understand the reasons behind discrepancies to be able to prevent them\n \nLearn new systems and work methods quickly and share knowledge with colleagues\nContribute actively to improvement of routines and processes\n \nCaringShow respect and professionalism in every customer interaction\n \nWork closely with colleagues and other functions to create the best possible solution\nUnderstand that clear communication and feedback build trust over time\n\n \nAbout the Position:\nThe position is a permanent employment of 40 hours per week. With us, you work in a rotating schedule with the rest of the team where we together cover the following working hours:\n \nMonday\u2013Friday between 06.00\u201317.00.\nEvery 6th Saturday 08.30\u201314.00. The following week you get a long weekend with Friday off.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till DANX AB","description_original":"Vill du arbeta i en roll d\u00e4r tempo, ansvar och probleml\u00f6sning m\u00f6ts varje dag? Trivs du i en systemintensiv milj\u00f6 d\u00e4r struktur och servicekvalitet \u00e4r avg\u00f6rande?\n\u00a0Nu st\u00e4rker vi v\u00e5rt kundserviceteam i Vaggeryd och s\u00f6ker dig som vill arbeta i en aff\u00e4rskritisk funktion med h\u00f6gt tempo och tydliga m\u00e5l.\n\u00a0\nOm rollen\nSom Kundservicemedarbetare hos DANX \u00e4r du f\u00f6rsta kontaktpunkt f\u00f6r v\u00e5ra kunder och deras mottagare. Du arbetar med \u00e4renden f\u00f6re, under och efter transport, via telefon och v\u00e5rt Case Management System, d\u00e4r samtliga inkommande \u00e4renden registreras och hanteras. Du ansvarar f\u00f6r att varje \u00e4rende hanteras strukturerat, professionellt och med tydlig \u00e5terkoppling. Du arbetar mot uppsatta KPI:er kopplade till svarstid, uppf\u00f6ljning och kvalitet. M\u00e5ls\u00e4ttningen \u00e4r att ge tydliga och helt\u00e4ckande svar redan vid f\u00f6rsta \u00e5terkoppling samt s\u00e4kerst\u00e4lla att v\u00e5ra \u00e4renden drivs effektivt hela v\u00e4gen till l\u00f6sning.\n\u00a0\nDu kommer bland annat att:\nBesvara inkommande samtal och hantera samtliga mejl via v\u00e5rt Case Management System\nRegistrera, uppdatera och f\u00f6lja upp \u00e4renden tills de \u00e4r avslutade\nS\u00e4kerst\u00e4lla korrekt information kring transporter, leveranser och avvikelser\nHantera returer, etiketter och uppdateringar i interna och externa transportsystem\nSamverka t\u00e4tt med v\u00e5ra trafikledare natt och dag och externa \u00e5kerier\nArbeta proaktivt med f\u00f6rb\u00e4ttringar f\u00f6r att minska \u00e5terkommande avvikelserRollen inneb\u00e4r ett h\u00f6gt arbetstempo och kr\u00e4ver god simultanf\u00f6rm\u00e5ga.\u00a0\u00a0\n\nVi s\u00f6ker dig som:\nHar tidigare erfarenhet av kundservice (meriterande inom logistik\/transport)\nHar arbetat i CRM-system (mycket meriterande)\nHar mycket god systemvana och l\u00e4tt att arbeta i flera system parallellt\n\u00c4r strukturerad och noggrann \u00e4ven under tidspress\nKommunicerar obehindrat p\u00e5 b\u00e5de svenska och engelska i tal och skrift\n\u00c4r analytisk och trivs med att l\u00f6sa problem p\u00e5 ett effektivt s\u00e4tt\n\u00a0\n\n\nDet \u00e4r meriterande om du har erfarenhet fr\u00e5n transport- eller logistikbranschen.\n\u00a0\nPersonliga egenskaper\nHos DANX arbetar vi enligt v\u00e5ra v\u00e4rderingar \u2013 Ownership, Learning och Caring. F\u00f6r att lyckas i rollen ser vi att du st\u00e5r bakom f\u00f6ljande:\nOwnershipTar fullt ansvar f\u00f6r dina \u00e4renden och driver dem hela v\u00e4gen till l\u00f6sningS\u00e4kerst\u00e4ller kvalitet och effektivitet i varje steg och f\u00f6ljer upp tills kunden har f\u00e5tt tydlig \u00e5terkoppling\n\u00a0\n\nLearning\u00c4r nyfiken och vill f\u00f6rst\u00e5 orsaker bakom avvikelser f\u00f6r att kunna f\u00f6rebygga dem\n\u00a0\nL\u00e4r dig snabbt nya system och arbetss\u00e4tt och delar kunskap med kollegor\u00a0\nBidrar aktivt till f\u00f6rb\u00e4ttring av rutiner och processer\u00a0\n\nCaringVisar respekt och professionalism i varje kundkontakt\n\u00a0\nSamarbetar n\u00e4ra kollegor och andra funktioner f\u00f6r att skapa b\u00e4sta m\u00f6jliga l\u00f6sning\u00a0\nF\u00f6rst\u00e5r att tydlig kommunikation och \u00e5terkoppling bygger f\u00f6rtroende \u00f6ver tid\n\n\u00a0\nOm tj\u00e4nsten:\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 40 timmar i veckan. Hos oss arbetar du i ett rullande schema med resterande i teamet d\u00e4r vi tillsammans t\u00e4cker upp f\u00f6ljande arbetstider;\n\u00a0\nM\u00e5ndag\u2013fredag mellan kl. 06.00\u201317.00.\nVar 6:e l\u00f6rdag kl. 08.30\u201314.00. Veckan efter f\u00e5r du en l\u00e5nghelg med ledig fredag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Skrittv\u00e4gen 3  ","full_address":null,"city":"Vaggeryd","country":"SE","latitude":57.527661536806,"longitude":14.116002485336},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"DANX AB","postcode":"56792","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Maria Liljekvist","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"DANX Carousel","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":2,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"maria.liljekvist@danx.se","images":[],"published_at":"2026-09-15T08:43:30+00:00","expires_at":"2026-10-15T23:59:59+00:00","created_at":"2026-09-16T03:17:28+00:00","updated_at":"2026-09-19T03:19:07+00:00"}}