{"data":{"id":160532,"slug":"kundservicemedarbetare-till-dhl-freight-vaxjo-2","type":"job","title":"Customer Service Representative at DHL Freight V\u00e4xj\u00f6","description":"Are you drawn to working at a fast pace where no two days are the same? Are you motivated by a role with broad points of contact? Then seize the opportunity and apply for the position of customer service representative at DHL Freight. Here you'll have the chance to develop in a dynamic environment alongside great colleagues.\n\nAbout the Position\nThis is a full-time consulting assignment that lasts 6 months. You will be employed by Bravura and work as a consultant at DHL Freight. There are good opportunities for extension of the assignment or employment.\n\n\ud83d\ude80 About the Company\nDHL is the market leader in the logistics industry and is \"the logistics company for the whole world.\" DHL offers expertise in international express, air and ocean freight, road and rail transport, contract logistics, and international mail services. With a global network spanning more than 220 countries and territories and 520,000 employees worldwide, customers receive the highest quality combined with strong local knowledge.\n\nDHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations throughout Sweden. DHL Freight's customer service in V\u00e4xj\u00f6 handles all customer service for domestic transports. In total, there are approximately 140 employees, and the Frontline department consists of 90 employees who value good community. The company strives to have fun together, reach goals, help customers grow, and celebrate successes.\n\n\ud83d\udcbc Responsibilities\nAs a customer service representative, you are responsible for receiving, handling, and administering incoming requests via phone, email, and chat. The requests concern questions before, during, and after transport from customers located throughout Sweden. You interact with both corporate customers and private individuals, where the important thing is to find the right solution and provide good service. You also work closely with other functions within customer service and DHL Freight. This is to strengthen relationships and collaboration within DHL Freight with the goal of continuous improvement.\n\nIn the role, you will initially receive an introduction to create understanding of the company's work methods and systems. You will have the opportunity to develop together with your department and the entire customer service team. DHL Freight has divided customer questions into different knowledge areas, which means you will start by learning one knowledge area and then build further with more. Together with your colleagues, you help and support each other.\n\n\ud83d\udd0d Education, Experience, and Personal Qualities\n\nCompleted secondary education or equivalent\n\nWork experience in customer service, customer-oriented role, or administration\n\nGood computer and system skills\n\nYou speak and write fluent Swedish and English\n\nWe are looking for someone with good communication skills who prefers working collaboratively with others. Since availability and customer service are important for delivering a positive customer experience, we see that you are motivated to provide good service. Since the work requires high structure and organization, you are also a meticulous person, comfortable working in a computer environment, and have the ability to prioritize your work. It is also important that you can handle a varied work pace and are flexible, as workload can vary.\n\nAdditional Information\nStart: September 7\nLocation: V\u00e4xj\u00f6\nSalary: By agreement\n\nWe use a competence-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the ad once sufficient candidates have applied. If you become a candidate for the position, we will contact you for an initial phone interview. Whether you advance in the process or not, you will receive feedback on your application.\n\nQuestions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application as soon as possible since we conduct continuous selection.\n\nWelcome with your application!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till DHL Freight V\u00e4xj\u00f6","description_original":"Lockas du av att arbeta i ett h\u00f6gt tempo d\u00e4r ingen dag \u00e4r den andra lik? Drivs du dessutom av att ha en roll med breda kontaktytor? D\u00e5 ska du ta chansen och s\u00f6ka tj\u00e4nsten som kundservicemedarbetare hos DHL Freight. H\u00e4r f\u00e5r du m\u00f6jligheten att utvecklas i en dynamisk milj\u00f6 tillsammans med h\u00e4rliga kollegor.\nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid som varar i 6 m\u00e5nader. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos DHL Freight. Det finns goda m\u00f6jligheter till f\u00f6rl\u00e4ngning av uppdraget eller anst\u00e4llning.\n\ud83d\ude80\u00a0Om f\u00f6retaget\nDHL \u00e4r marknadsledande inom logistikbranschen och \u00e4r \u201dlogistikbolaget f\u00f6r hela v\u00e4rlden\u201d. DHL erbjuder expertis inom internationell express-, flyg- och sj\u00f6frakt, v\u00e4g- och t\u00e5gtransport, kontraktslogistik samt internationella brevtj\u00e4nster. Med ett globalt n\u00e4tverk som best\u00e5r av mer \u00e4n 220 l\u00e4nder och territorier och med 520 000 medarbetare \u00f6ver hela v\u00e4rlden erbjuds kunder h\u00f6gsta kvalitet kombinerat med god lokal k\u00e4nnedom.\nDHL i Sverige har ca 4000 medarbetare och 65 kontor, terminaler och stationer runt om i Sverige. DHL Freights kundservice i V\u00e4xj\u00f6 ansvarar f\u00f6r all kundservice g\u00e4llande inrikestransporter. Totalt \u00e4r de ca 140 medarbetare och avdelningen Frontline best\u00e5r av 90 medarbetare som v\u00e4rdes\u00e4tter god gemenskap. F\u00f6retaget str\u00e4var efter att ha roligt tillsammans, n\u00e5 m\u00e5len, f\u00e5 kunderna att v\u00e4xa och fira framg\u00e5ngar.\n\ud83d\udcbc\u00a0Arbetsuppgifter\nI rollen som kundservicemedarbetare ansvarar du f\u00f6r att ta emot, hantera och administrera inkommande \u00e4renden via telefon, mail och chatt. \u00c4rendena avser fr\u00e5gor b\u00e5de f\u00f6re, under och efter transporten fr\u00e5n kunder bel\u00e4gna i hela Sverige. Du har kontakt med b\u00e5de f\u00f6retagskunder och privatpersoner d\u00e4r det viktiga blir att hitta r\u00e4tt l\u00f6sning och ge en god service. Vidare har du ett n\u00e4ra samarbete med \u00f6vriga funktioner inom kundservice samt DHL Freight. Detta f\u00f6r att st\u00e4rka banden och samarbetet inom DHL Freight i syfte f\u00f6r att arbeta med st\u00e4ndiga f\u00f6rb\u00e4ttringar.\nI rollen erbjuds du initialt en introduktion f\u00f6r att skapa f\u00f6rst\u00e5else f\u00f6r f\u00f6retagets arbetss\u00e4tt och system. H\u00e4r f\u00e5r du m\u00f6jligheten att utvecklas tillsammans med din avdelning och hela kundservice. DHL Freight har delat in kundens fr\u00e5gor i olika kunskapsomr\u00e5den, vilket inneb\u00e4r att du b\u00f6rjar med att l\u00e4ra dig ett kunskapsomr\u00e5de f\u00f6r att sedan bygga vidare med fler. Tillsammans med kollegorna hj\u00e4lps ni \u00e5t och st\u00f6ttar varandra.\n\ud83d\udd0d\u00a0Utbildning, erfarenhet och personliga egenskaper\n\nAvslutad gymnasial utbildning eller likv\u00e4rdig\n\n\nArbetslivserfarenhet inom kundservice\/kundorienterad roll eller administration\n\n\nGod dator\/systemvana\n\n\nDu talar och skriver obehindrat p\u00e5 b\u00e5de svenska och engelska\n\n\nVi s\u00f6ker dig som har en god kommunikationsf\u00f6rm\u00e5ga och trivs b\u00e4st n\u00e4r du f\u00e5r samarbeta med andra. D\u00e5 tillg\u00e4nglighet och kundbem\u00f6tande \u00e4r viktigt f\u00f6r att kunna leverera positiv kundupplevelse, ser vi att du motiveras av att leverera en god service. D\u00e5 arbetet kr\u00e4ver h\u00f6g struktur och ordning \u00e4r du \u00e4ven noggrann som person, van att arbeta i datamilj\u00f6 och har f\u00f6rm\u00e5gan att prioritera i ditt arbete. Det \u00e4r ocks\u00e5 av vikt att du kan hantera ett varierat arbetstempo och \u00e4r flexibel d\u00e5 arbetsbelastningen kan variera.\n\u00d6vrig information\nStart: 7 september Plats: V\u00e4xj\u00f6 L\u00f6n: Enligt \u00f6verenskommelse\n Vi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval. \nV\u00e4lkommen med din ans\u00f6kan!\n \n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Bredgr\u00e4nd 2B","full_address":null,"city":"J\u00f6nk\u00f6ping","country":"SE","latitude":57.783347707554,"longitude":14.170963507742},"metadata":{"region":"Kronobergs l\u00e4n","duration":"Tills vidare","employer":"Bravura Sverige AB","postcode":"55320","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-18T11:37:46+00:00","expires_at":"2027-02-14T23:59:59+00:00","created_at":"2026-08-19T03:13:28+00:00","updated_at":"2026-08-21T02:49:09+00:00"}}