{"data":{"id":162543,"slug":"kundservicemedarbetare-till-goteborg","type":"job","title":"Customer Service Representative in Gothenburg","description":"Are you service-oriented and enjoy helping people? We warmly welcome your application!\n About the Assignment\nWe are now seeking a consultant for our client in Gothenburg. The assignment is expected to start in late September through May 31, 2027 with a possible opportunity for extension. In this role, your work will include providing service and performing administrative tasks.\nTo succeed in the role, we consider it important that you enjoy customer interaction and are motivated by independently solving problems. You feel confident in phone communication, enjoy helping people, and thrive in a customer service-oriented role. As a customer service assistant, you have daily contact with customers, which requires you to have a good understanding of their needs and be able to provide professional and service-oriented service.\n Your Responsibilities\nThe work involves a strong focus on customer service via telephone. In the role, you will handle multiple concurrent cases and prioritize your work based on needs and urgency. You need to be a creative team player who takes responsibility, sees opportunities, and has a solution-oriented approach. You are stress-resilient, service-oriented, and always put the customer first.\nYour responsibilities also include:\n\nReceiving and handling incoming customer inquiries via telephone.\n\n\nSearching for and compiling information from the web and internal information sources.\n\n\nHandling many customer contacts daily and responding to both simple and more demanding calls in a calm, clear, and professional manner.\n\n\nManaging customer cases from start to finish.\n\n\nHelping customers and actively finding solutions to their questions and problems.\n\n\nSearching for and interpreting information in digital systems and other information sources.\n\n\nTaking responsibility for escalating cases when answers are not straightforward.\n\n\nPrioritizing and structuring your own work even when the pace is high.\n\n\nWorking independently within given parameters and making decisions based on them.\n\n\nCollaborating with colleagues and other parts of the organization to find efficient solutions.\n\n\nContributing ideas and suggestions on how work methods can be developed and improved.\n\n\nWorking carefully and systematically in handling customer cases and other work tasks.\n\n\nYour Qualifications\n\nHigh school diploma (Gymnasieexamen).\n\n\nAt least three years of experience in similar work from customer service, call centers, or other customer service work via telephone.\n\n\nStrong ability to quickly search for and interpret information in digital systems and communicate it clearly to customers.\n\n\nVery good knowledge of Swedish, both spoken and written, as well as basic knowledge of English.\n\n\nMerits\n\nAdditional language skills.\n\n\n What We Offer You\nAs a consultant at Bemannia, you get:\n\u2b50 Close contact with your consultant manager \u2b50 Opportunity for more exciting assignments \u2b50 Experience at educational workplaces where your expertise makes a difference \u2b50 Secure employment terms\n\ud83d\udd2d Read more about what it's like to work as a consultant with us here: Working as a Consultant at Bemannia \nAbout Your Application\nApply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews take place continuously, and the position may be filled before the final application deadline of 8\/24.\nApplications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Julia Fliesberg, Julia.fliesberg@bemannia.se\nFor general inquiries about your application or our recruitment process, reach us during office hours at 0709397500\nBemannia is a public and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through staffing, recruitment, and personnel contracting within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with the majority of Sweden's government agencies and Swedish municipalities, their administrations, and companies. Bemannia is a member of Kompetensf\u00f6retagen and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, and LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System \u2013 Requirements and Guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO\/IEC 27001:2022 Information Security Management System\nThe company's management has been active in the industry for 40 years.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till G\u00f6teborg","description_original":"\u00c4r du serviceinriktad och gillar att hj\u00e4lpa m\u00e4nniskor? Varmt v\u00e4lkommen med din ans\u00f6kan!\n Om uppdraget\nVi s\u00f6ker nu en konsult till v\u00e5r kund i G\u00f6teborg. Uppdraget f\u00f6rv\u00e4ntas p\u00e5b\u00f6rjas i slutet av september till och med 31 maj 2027 med eventuell m\u00f6jlighet till f\u00f6rl\u00e4ngning. I rollen kommer arbetet bland annat att inneb\u00e4ra att ge service samt utf\u00f6ra administration.\nF\u00f6r att lyckas i rollen ser vi det som viktigt att du trivs med kundkontakt och motiveras av att sj\u00e4lvst\u00e4ndigt l\u00f6sa problem. Du k\u00e4nner dig trygg i telefonkontakt, tycker om att hj\u00e4lpa m\u00e4nniskor och trivs i en kundserviceinriktad roll. Som kundserviceassistent har du dagligen kontakt med kunder, vilket st\u00e4ller krav p\u00e5 att du har en god f\u00f6rst\u00e5else f\u00f6r deras behov och kan ge ett professionellt och serviceinriktat bem\u00f6tande.\n Dina arbetsuppgifter\nArbetet inneb\u00e4r ett stort fokus p\u00e5 kundservice via telefon. I rollen kommer du att hantera flera parallella \u00e4renden och prioritera dina arbetsuppgifter utifr\u00e5n behov och br\u00e5dska. Du beh\u00f6ver vara en kreativ lagspelare som tar ansvar, ser m\u00f6jligheter och har ett l\u00f6sningsorienterat arbetss\u00e4tt. Du \u00e4r stresst\u00e5lig, serviceinriktad och s\u00e4tter alltid kunden i fokus.\nArbetsuppgifterna innefattar \u00e4ven:\n\nTa emot och hantera inkommande kund\u00e4renden via telefon.\n\n\nS\u00f6ka och sammanst\u00e4lla information fr\u00e5n webben och interna informationsk\u00e4llor.\n\n\nHantera m\u00e5nga kundkontakter dagligen och bem\u00f6ta b\u00e5de enkla och mer kr\u00e4vande samtal p\u00e5 ett lugnt, tydligt och professionellt s\u00e4tt.\n\n\nDriva kund\u00e4renden fr\u00e5n start till avslut.\n\n\nHj\u00e4lpa kunder och aktivt hitta l\u00f6sningar p\u00e5 deras fr\u00e5gor och problem.\n\n\nS\u00f6ka och tolka information i digitala system och andra informationsk\u00e4llor.\n\n\nTa ansvar f\u00f6r att driva \u00e4renden vidare n\u00e4r svaren inte \u00e4r sj\u00e4lvklara.\n\n\nPrioritera och strukturera det egna arbetet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.\n\n\nArbeta sj\u00e4lvst\u00e4ndigt inom givna ramar och fatta beslut utifr\u00e5n dessa.\n\n\nSamarbeta med kollegor och andra delar av organisationen f\u00f6r att hitta effektiva l\u00f6sningar.\n\n\nBidra med id\u00e9er och f\u00f6rslag p\u00e5 hur arbetss\u00e4tt kan utvecklas och effektiviseras.\n\n\nArbeta noggrant och strukturerat i hanteringen av kund\u00e4renden och \u00f6vriga arbetsuppgifter.\n\n\nDina kvalifikationer\n\nGymnasieexamen.\n\n\nMinst tre \u00e5rs erfarenhet av liknande arbete fr\u00e5n kundtj\u00e4nst, callcenter, annat arbete med kundservice via telefon.\n\n\nGod f\u00f6rm\u00e5ga att snabbt s\u00f6ka och tolka information i digitala system samt f\u00f6rmedla den tydligt till kund.\n\n\nMycket goda kunskaper i svenska, b\u00e5de i tal och skrift samt grundl\u00e4ggande kunskaper i engelska.\n\n\nMeriterande\u00a0\n\nYtterligare spr\u00e5kkunskaper.\n\n\n Vad vi erbjuder dig\nSom konsult hos Bemannia f\u00e5r du:\n\u2b50 En n\u00e4ra kontakt med din konsultchef \u2b50 M\u00f6jlighet till fler sp\u00e4nnande uppdrag \u2b50 Erfarenhet p\u00e5 l\u00e4rorika arbetsplatser d\u00e4r din kompetens g\u00f6r skillnad \u2b50 Trygga anst\u00e4llningsvillkor\n\ud83d\udd2d L\u00e4s mer om hur det \u00e4r att vara konsult hos oss h\u00e4r: Att jobba som konsult via Bemannia \nOm ans\u00f6kan\nS\u00f6k tj\u00e4nsten genom att klicka p\u00e5 ans\u00f6k nedan. Ladda g\u00e4rna upp ditt cv i word-format och p\u00e5 svenska.\u00a0Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdag, 24\/8\nAns\u00f6kningar via mail men har du specifika fr\u00e5gor kring tj\u00e4nsten besvaras dessa av ansvarig rekryterare, Julia Fliesberg, Julia.fliesberg@bemannia.se\nF\u00f6r generella funderingar kring din ans\u00f6kan eller v\u00e5r rekryteringsprocess n\u00e5r du oss under\u00a0kontorstid p\u00e5 0709397500\nBemannia \u00e4r ett publikt och svensk\u00e4gt bemannings- och rekryteringsf\u00f6retag som tillhandah\u00e5ller kompetent och kvalificerad personal genom uthyrning, rekrytering och personalentreprenader inom Organisation & Ledarskap, PR & Information, Marknad & S\u00e4lj, Ekonomi, Juridik, HR & Personal, Fastighet & Teknik, IT & Data samt Kontor & Administration. Bemannia har ramavtal med merparten av Sveriges Myndigheter och Sveriges kommuner, dess f\u00f6rvaltningar och bolag. Bemannia \u00e4r medlem i Kompetensf\u00f6retagen och \u00e4r ett auktoriserat Bemanningsf\u00f6retag och Rekryteringsf\u00f6retag samt har kollektivavtal med Unionen, Akademikerna, SEKO samt LO och Hotell- och Restauranganst\u00e4lldas f\u00f6rbund. Bemannia \u00e4r certifierat enligt SS-EN ISO 9001:2015, Ledningssystem f\u00f6r kvalitet, SS-EN ISO 14001:2015, Milj\u00f6ledningssystem \u2013 krav och v\u00e4gledning, SS-ISO 45001:2018, Ledningssystem f\u00f6r arbetsmilj\u00f6 och SS-ISO\/IEC 27001:2022 Ledningssystem f\u00f6r informationss\u00e4kerhet\nLedningen f\u00f6r bolaget har varit verksam i branschen i 40 \u00e5r.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"G\u00f6teborgs Centralstation","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.709190131436,"longitude":11.975949446682},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","employer":"BEMANNIA AB (PUBL.)","postcode":"41103","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast och r\u00f6rlig l\u00f6n","employer_url":"https:\/\/career.bemannia.se","employment_type":"Behovsanst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bemannia","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0709397500","owner_email":"julia.fliesberg@bemannia.se","images":[],"published_at":"2026-08-19T13:35:33+00:00","expires_at":"2026-08-24T23:59:59+00:00","created_at":"2026-08-20T03:05:22+00:00","updated_at":"2026-08-20T04:00:36+00:00"}}