{"data":{"id":181773,"slug":"kundservicemedarbetare-till-ledande-aktor-inom-finans-start-omgaende","type":"job","title":"Customer Service Representative at Leading Financial Institution \u2013 Start Immediately","description":"Are you service-minded, solution-oriented, and enjoy interacting with customers? We are now seeking a customer service representative on behalf of our client who wants to be part of an engaged team within the financial industry. If you thrive in a dynamic environment, there are excellent opportunities for you to develop and take the next step in your career.\n\nAbout Our Client\nOur client is an established and successful financial institution with a strong market position. The company values security, quality, and care for both customers and employees, and is now investing in strengthening its customer service function in Stockholm. Here you will have the opportunity to be part of an engaged team where service and customer experience are in focus, while also enjoying good opportunities for development in your role.\n\nYour Role\nAs a customer service representative, you are the first point of contact for customers. You handle inquiries via phone, email, and digital channels and ensure that each customer receives professional treatment. The work includes:\n\nAssisting customers with questions about services and products\n\nHandling more complex matters and requests\n\nProviding customers with tips and advice on solutions that can help them\n\nRegistering, following up, and documenting cases in internal systems\n\nSupporting customers with digital services and platforms\n\nAs part of the new department, you will be involved from the start and help create a stable and well-functioning customer service. You work closely with colleagues and managers in a positive and supportive environment where everyone contributes to development.\n\nWe Are Looking for You\nHave previous experience with phone-based customer service\n\nExperience from the banking, finance, or insurance industry is a plus\n\nYou enjoy providing good service and helping others\n\nYou are curious, eager to develop, and have a strong willingness to learn\n\nYou are social, positive, and good at collaborating\n\nYou are thorough, responsible, and flexible\n\nIDD certification and\/or SwedSec license are advantageous\n\nWhat Our Client Offers\nClear introduction and training \u2013 you will learn everything you need\n\nSupport and coaching from experienced colleagues and managers\n\nGreat opportunity for direct employment with the client after the assignment\n\nFull-time, regular office hours Monday to Friday in central Stockholm\n\nA positive and professional work environment\n\nExcellent opportunities for development and advancement to other roles within the company\n\nPlease note that a background check and credit check will be conducted on final candidates participating in the recruitment process.\n\nApplication\nThe start date for the position is immediate, so don't delay in submitting your CV!\n\nThis position is a full-time consulting assignment. For the right candidate, there are excellent opportunities to become permanently employed by the client after the assignment is completed.\n\nWe look forward to your application!\n\nIf you have any questions, please contact the responsible recruiter, Klara Andersson, klara.andersson@hero.se\n\nBeing a Consultant at Hero \u2013 More Than Just an Assignment\nAt Hero, you are never \"just a consultant.\" You are an important part of our team \u2013 someone we trust, invest in, and build long-term relationships with. We believe in open dialogue, fair terms, and development that feels real.\n\nWhen you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands by you every step of the way.\n\nWe place great emphasis on matching the right person to the right assignment \u2013 not just based on competence, but also on values, drivers, and personality.\n\nWelcome to Hero!","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till ledande akt\u00f6r inom finans \u2013 start omg\u00e5ende","description_original":"\u00c4r du serviceinriktad, l\u00f6sningsorienterad och trivs i kontakt med kunder? Nu s\u00f6ker vi f\u00f6r v\u00e5r kunds r\u00e4kning kundservicemedarbetare som vill bli en del av ett engagerat team inom finansbranschen. F\u00f6r dig som trivs i en dynamisk milj\u00f6 finns goda m\u00f6jligheter att utvecklas och ta n\u00e4sta steg i karri\u00e4ren.\nOm v\u00e5r kund\nV\u00e5r kund \u00e4r ett etablerat och framg\u00e5ngsrikt finansinstitut med en stark position p\u00e5 marknaden. F\u00f6retaget v\u00e4rdes\u00e4tter trygghet, kvalitet och omtanke, b\u00e5de f\u00f6r kunder och medarbetare, och satsar nu p\u00e5 att forts\u00e4tta st\u00e4rka sin kundservicefunktion i Stockholm. H\u00e4r f\u00e5r du m\u00f6jlighet att bli en del av ett engagerat team d\u00e4r service och kundupplevelse st\u00e5r i fokus, samtidigt som du f\u00e5r goda m\u00f6jligheter att utvecklas i din roll.\nDin roll\nSom kundtj\u00e4nstmedarbetare \u00e4r du den f\u00f6rsta kontakten f\u00f6r kunderna. Du hanterar fr\u00e5gor via telefon, mejl och digitala kanaler och ser till att varje kund f\u00e5r ett professionellt bem\u00f6tande. Arbetet inkluderar:\n\nHj\u00e4lpa kunder med fr\u00e5gor om tj\u00e4nster och produkter\n\n\nHantering av mer komplexa \u00e4renden och f\u00f6rfr\u00e5gningar\n\n\nGe kunder tips och r\u00e5d om l\u00f6sningar som kan underl\u00e4tta f\u00f6r dem\n\n\nRegistrering, uppf\u00f6ljning och dokumentation av \u00e4renden i interna system\n\n\nSt\u00f6dja kunder i digitala tj\u00e4nster och plattformar\n\n\nSom en del av den nya avdelningen blir du med fr\u00e5n b\u00f6rjan och hj\u00e4lper till att skapa en stabil och v\u00e4lfungerande kundservice. Du arbetar n\u00e4ra kollegor och ledare i en positiv och hj\u00e4lpsam milj\u00f6 d\u00e4r alla bidrar till utveckling.\nVi s\u00f6ker dig som\nHar tidigare erfarenhet av telefonbaserad kundservice\n\n\nErfarenhet fr\u00e5n bank-, finans- eller f\u00f6rs\u00e4kringsbranschen \u00e4r ett plus\n\n\nTycker om att ge bra service och hj\u00e4lpa andra\n\n\n\u00c4r nyfiken, vill utvecklas och har en stark vilja att l\u00e4ra\n\n\n\u00c4r social, positiv och bra p\u00e5 att samarbeta\n\n\n\u00c4r noggrann, ansvarstagande och flexibel\n\n\nIDD-certifiering och\/eller SwedSec-licens \u00e4r meriterande\n\nV\u00e5r kund erbjuder\nTydlig introduktion och utbildning, du f\u00e5r l\u00e4ra dig allt du beh\u00f6ver\n\n\nSt\u00f6ttning och coachning fr\u00e5n erfarna kollegor och ledare\n\n\nStor m\u00f6jlighet till direktanst\u00e4llning hos kunden efter uppdraget\n\n\nHeltid, vanliga kontorstider m\u00e5ndag till fredag i centrala Stockholm\n\n\nEn positiv och professionell arbetsmilj\u00f6\n\n\nGoda m\u00f6jligheter att utvecklas och ta dig vidare till andra roller inom f\u00f6retaget\n\n\nObservera att en kontroll av belastningsregistret samt UC genomf\u00f6rs p\u00e5 slutkandidater som deltar i rekryteringsprocessen\nAns\u00f6kan\nStartdatum f\u00f6r tj\u00e4nsten \u00e4r den omg\u00e5ende, s\u00e5 v\u00e4nta inte med att skicka in ditt CV!\nTj\u00e4nsten \u00e4r ett konsultuppdrag p\u00e5 heltid, f\u00f6r r\u00e4tt kandidat finns stora m\u00f6jligheter att bli direktanst\u00e4lld hos kunden efter avslutat uppdrag.\nVi ser fram emot din ans\u00f6kan!\nVid fr\u00e5gor \u00e4r du v\u00e4lkommen att kontakta ansvarig rekryterare, Klara Andersson, klara.andersson@hero.se\nAtt vara konsult hos Hero \u2013 mer \u00e4n bara ett uppdrag\nHos Hero \u00e4r du aldrig \"bara en konsult\". Du \u00e4r en viktig del av v\u00e5rt team \u2013 n\u00e5gon vi litar p\u00e5, satsar p\u00e5 och bygger l\u00e5ngsiktiga relationer med. Vi tror p\u00e5 n\u00e4ra dialog, schyssta villkor och utveckling som k\u00e4nns p\u00e5 riktigt.\nN\u00e4r du arbetar med oss f\u00e5r du trygghet, frihet och tillg\u00e5ng till n\u00e5gra av de mest sp\u00e4nnande uppdragen i Stockholmsomr\u00e5det. Men lika viktigt: du f\u00e5r en partner som ser dig, f\u00f6ljer upp, firar framg\u00e5ngar och st\u00e5r bakom dig hela v\u00e4gen.\nVi l\u00e4gger stor vikt vid att matcha r\u00e4tt person till r\u00e4tt uppdrag \u2013 inte bara utifr\u00e5n kompetens, utan ocks\u00e5 v\u00e4rderingar, drivkrafter och personlighet.\nV\u00e4lkommen till Hero!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"112 46","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336482970291,"longitude":18.031034538185},"metadata":{"region":"Stockholms l\u00e4n","employer":"Hero AB","postcode":"11246","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.hero.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Hero","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"klara.andersson@hero.se","images":[],"published_at":"2026-09-01T09:04:19+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:15:59+00:00","updated_at":"2026-09-03T03:15:48+00:00"}}