{"data":{"id":149126,"slug":"kundservicemedarbetare-till-martin-servera-i-halmstad","type":"job","title":"Customer Service Representative at Martin & Servera in Halmstad","description":"Can you deliver care and attention?\nAt Martin & Servera, we deliver food and beverages to restaurants, caf\u00e9s, and large-scale kitchens throughout Sweden. As a customer service representative, you help our customers when they have questions, need assistance with a return, or want to file a complaint about a product. By providing top-class service, you contribute to making every day a little better for our customers.\n\nWith us, no two days are the same. You solve problems, handle multiple cases simultaneously, and are an important part of a team that together makes a difference for Sweden's restaurant industry.\n\nAbout the role\nAs a customer service representative, you are often the customer's first point of contact with Martin & Servera. Together with colleagues in both 1st line and 2nd line support, you work to provide fast, professional, and solution-oriented service to our customers in southern and western Sweden.\nWe work toward clear goals linked to service, customer experience, and customer satisfaction. Therefore, we believe you thrive in a results-oriented environment where you are motivated by development and contributing to the team's shared success.\n\nWhat will you do?\nYou handle incoming cases related to complaints, returns, and missing or incorrectly delivered items. The goal is to resolve cases directly when possible and ensure smooth escalation of more complex issues.\nYou have many contact points and work closely with functions such as transport, warehouse, and procurement to find solutions and contribute to our continuous improvements. The role suits you if you enjoy problem-solving, take responsibility, and thrive in a fast-paced environment.\n\nWhat's important for this role to suit you:\nYou have experience in customer service, support, or another service-oriented role with customer contact. Sales experience is a plus.\nYou are communicative, results-oriented, solution-oriented, and detail-oriented.\nYou are comfortable with computers and used to working in multiple systems simultaneously.\nYou are driven by providing professional customer service and finding solutions to customer challenges.\nYou thrive in a fast-paced environment and work in a structured manner even when many things happen at once.\nYou are a team player who contributes to a positive team climate.\nGeographic knowledge is a plus.\n\nYour workplace\nYou work in our customer service department in Halmstad together with engaged colleagues in a social environment with an open atmosphere and strong team spirit.\nWe are in an exciting development phase where customer service plays an important role in developing work methods and customer experience. Here you get many contact points, the opportunity to make an impact, and a chance to challenge your solution-oriented skills every day.\nAs an employee with us, you benefit from valued employee benefits, such as generous wellness allowance and breakfast\/lunch subsidy.\n\nHow does the recruitment process work?\nWe actively work for diversity and see differences between people as a strength. With the goal of reflecting all our customers and the society we operate in, we seek people of all ages and with different backgrounds. In our recruitment, we use personality tests. This is to be able to compare candidates in as objective a way as possible. We also conduct background checks. Read more about the recruitment and our tests https:\/\/www.martinservera.se\/jobba-hos-oss\/soka-jobb-sa-gar-det-till\nFor us, a safe and secure work environment is important, so we conduct random drug and alcohol tests at our workplaces.\n\nApplication deadline: 2026-08-19. Selection is ongoing during the application period.\nEmployment type: Permanent position, we apply a 6-month probationary period\nStart date: As soon as possible by agreement\nEmployment level: Full-time, 40 hours\/week\nWork hours: Mon-Fri 07:45-16:30, weekend duty may occur\nCompany: Martin & Servera Logistik AB\nVisit address: Fraktgatan 2, 305 92 Holm\nContact: For questions about the position, contact Oskar Land\u00e9n, Customer Service Manager, oskar.landen@martinservera.se. For questions about the selection process, contact Alva Hammarstedt, HR Partner Recruitment, alva.hammarstedt@martinservera.se.\nUnion representative Unionen: Pierre Johansson, mailto:pierre.johansson@martinservera.se\n\nTogether, we at the Martin & Servera Group make a difference for everyone who loves food and beverages. With care for each other, our customers, and everyone's future, we make every day a little better. And as an employee with us, you are an important part of our success. At Martin & Servera, we grow and develop together while everyone is important and gets a say. We are a family-owned group with over 3,000 employees. Here, your experiences, ideas, and knowledge are valued. Welcome to us.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Martin & Servera i Halmstad","description_original":"Kan du leverera omtanke?\nVi p\u00e5 Martin & Servera levererar mat och dryck till restauranger, kaf\u00e9er och stork\u00f6k \u00f6ver hela Sverige. Som kundservicemedarbetare hj\u00e4lper du v\u00e5ra kunder n\u00e4r de har fr\u00e5gor, beh\u00f6ver hj\u00e4lp med en retur eller vill reklamera en vara. Genom att ge service i toppklass bidrar du till att g\u00f6ra varje dag lite godare f\u00f6r v\u00e5ra kunder.\nHos oss \u00e4r ingen dag den andra lik. Du l\u00f6ser problem, hanterar flera \u00e4renden samtidigt och \u00e4r en viktig del av ett team som tillsammans g\u00f6r skillnad f\u00f6r Sveriges restaurangbransch.\n\u00a0\nOm rollen\nSom kundservicemedarbetare \u00e4r du ofta kundens f\u00f6rsta kontakt med Martin & Servera. Tillsammans med kollegor inom b\u00e5de 1st line och 2nd line-support arbetar du f\u00f6r att ge snabb, professionell och l\u00f6sningsorienterad service till v\u00e5ra kunder i s\u00f6dra och v\u00e4stra Sverige.\nVi arbetar mot tydliga m\u00e5l kopplade till service, kundupplevelse och kundn\u00f6jdhet. D\u00e4rf\u00f6r tror vi att du trivs i en resultatorienterad milj\u00f6 d\u00e4r du motiveras av att utvecklas och bidra till teamets gemensamma framg\u00e5ng.\n\u00a0\nVad kommer du att g\u00f6ra?\nDu hanterar inkommande \u00e4renden kopplade till exempelvis reklamationer, returer samt saknade eller fellevererade varor. M\u00e5let \u00e4r att l\u00f6sa \u00e4renden direkt n\u00e4r det \u00e4r m\u00f6jligt att s\u00e4kerst\u00e4lla en smidig vidarehantering av mer komplexa fr\u00e5gor.\nDu har m\u00e5nga kontaktytor och samarbetar n\u00e4ra funktioner som transport, lager och ink\u00f6p f\u00f6r att hitta l\u00f6sningar och bidra till v\u00e5ra st\u00e4ndiga f\u00f6rb\u00e4ttringar. Rollen passar dig som gillar probleml\u00f6sning, tar ansvar och trivs i ett h\u00f6gt tempo.\n\u00a0\nViktigt f\u00f6r att jobbet ska passa dig:\nDu har erfarenhet av kundservice, support eller annan serviceinriktad roll med kundkontakt. Erfarenhet av f\u00f6rs\u00e4ljning \u00e4r meriterande.\nDu \u00e4r kommunikativ, resultatorienterad, l\u00f6sningsorienterad och noggrann.\nDu har god datorvana och \u00e4r van att arbeta i flera system samtidigt.\nDu drivs av att ge ett professionellt kundbem\u00f6tande och hitta l\u00f6sningar p\u00e5 kundernas utmaningar.\nDu trivs i ett h\u00f6gt tempo och arbetar strukturerat \u00e4ven n\u00e4r mycket h\u00e4nder samtidigt.\nDu \u00e4r en lagspelare som bidrar till ett positivt teamklimat.\nGeografikunskaper \u00e4r meriterande.\n\n\u00a0\nDin arbetsplats\nDu arbetar p\u00e5 v\u00e5r kundserviceavdelning i Halmstad tillsammans med engagerade kollegor i en social milj\u00f6 med h\u00f6gt i tak och stark laganda.\nVi befinner oss i en sp\u00e4nnande utvecklingsfas d\u00e4r kundservice spelar en viktig roll i att utveckla arbetss\u00e4tt och kundupplevelse. H\u00e4r f\u00e5r du m\u00e5nga kontaktytor, m\u00f6jlighet att p\u00e5verka och chans att utmana dina l\u00f6sningsorienterade sidor varje dag.\nSom medarbetare hos oss f\u00e5r du ta del av uppskattade personalf\u00f6rm\u00e5ner, s\u00e5som gener\u00f6st friskv\u00e5rdsbidrag och frukost-\/lunchsubvention.\n\u00a0\nHur g\u00e5r rekryteringen till?\nVi jobbar aktivt f\u00f6r m\u00e5ngfald och ser olikheter mellan m\u00e4nniskor som en styrka. Med m\u00e5let att spegla alla v\u00e5ra kunder och samh\u00e4llet vi verkar i, s\u00f6ker vi m\u00e4nniskor i alla \u00e5ldrar och med olika bakgrunder. I v\u00e5ra rekryteringar anv\u00e4nder vi oss av personlighetstest. Det \u00e4r f\u00f6r att kunna j\u00e4mf\u00f6ra kandidater p\u00e5 ett s\u00e5 objektivt s\u00e4tt som m\u00f6jligt. Vi g\u00f6r ocks\u00e5 bakgrundskontroller. L\u00e4s mer om rekryteringen och v\u00e5ra tester\u00a0https:\/\/www.martinservera.se\/jobba-hos-oss\/soka-jobb-sa-gar-det-till\u00a0\nF\u00f6r oss \u00e4r det viktigt med en trygg och s\u00e4ker arbetsmilj\u00f6, d\u00e4rf\u00f6r utf\u00f6r vi slumpm\u00e4ssiga drog- och alkoholtester p\u00e5 v\u00e5ra arbetsplatser.\n\u00a0\nSista ans\u00f6kningsdag: 2026-08-19. Urval sker l\u00f6pande under ans\u00f6kningstiden.\u00a0\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning, vi till\u00e4mpar 6 m\u00e5naders provanst\u00e4llning\u00a0\nTilltr\u00e4de:\u00a0S\u00e5 snart som m\u00f6jligt enligt \u00f6verenskommelse\nSyssels\u00e4ttningsgrad: Heltid, 40h\/veckan\nArbetstider: M\u00e5n-fre 07:45-16:30, helgtj\u00e4nstg\u00f6ring kan f\u00f6rekomma\u00a0\nBolag: Martin & Servera Logistik AB\u00a0\nBes\u00f6ksadress: Fraktgatan 2, 305 92 Holm\u00a0\nKontakt: F\u00f6r fr\u00e5gor om tj\u00e4nsten kontakta Oskar Land\u00e9n, chef kundservice, oskar.landen@martinservera.se. F\u00f6r fr\u00e5gor om urvalsprocessen kontakta Alva Hammarstedt, HR-partner Rekrytering, alva.hammarstedt@martinservera.se.\u00a0\nFacklig f\u00f6retr\u00e4dare Unionen:\u202fPierre Johansson,\u202fmailto:pierre.johansson@martinservera.se\u00a0\n\u00a0\nTillsammans g\u00f6r vi p\u00e5 Martin & Servera-gruppen skillnad f\u00f6r alla som \u00e4lskar mat och dryck. Med omtanke om varandra, v\u00e5ra kunder och allas framtid g\u00f6r vi varje dag lite godare. Och som medarbetare hos oss \u00e4r du en viktig del av framg\u00e5ngen. P\u00e5 Martin & Servera v\u00e4xer vi och utvecklas tillsammans samtidigt som alla \u00e4r viktiga och f\u00e5r ta plats. Vi \u00e4r en familje\u00e4gd koncern med \u00f6ver 3000 medarbetare. H\u00e4r tas dina erfarenheter, id\u00e9er och kunskaper tillvara. V\u00e4lkommen till oss.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Fraktgatan 2","full_address":null,"city":"Halmstad","country":"SE","latitude":56.6808866,"longitude":12.879161},"metadata":{"region":"Hallands l\u00e4n","duration":"Tills vidare","employer":"Martin & Servera Aktiebolag","postcode":"30116","positions":2,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.martinservera.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Martin & Servera","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"oskar.landen@martinservera.se","images":[],"published_at":"2026-08-05T09:45:44+00:00","expires_at":"2026-08-19T23:59:59+00:00","created_at":"2026-08-15T03:16:29+00:00","updated_at":"2026-08-19T02:53:25+00:00"}}