{"data":{"id":158468,"slug":"kundservicemedarbetare-till-scandtap-halmstad","type":"job","title":"Customer Service Representative at Scandtap, Halmstad","description":"Are you a service-oriented problem solver who enjoys understanding how things work and thrives equally in customer dialogue as in the pursuit of the best solution? Scandtap is looking for you to combine a feel for genuinely excellent service with technical curiosity, responsibility, and the ability to build long-term customer relationships.\n\nYour Future Employer\nScandtap is a Scandinavian premium interior design concept for bathrooms and kitchens. We design and manufacture stainless steel faucets and interior details in timeless design and high quality. Our motto \"Design with Care\" reflects our principle of offering high design value with a product range that considers people and the environment. This commitment permeates all aspects of our operations \u2013 from raw materials and manufacturing to use and recycling.\n\nThe company is rapidly growing, entrepreneurial, and agile. Since our founding in 2015, we have grown to become Scandinavia's leading brand for stainless steel faucets. In 2024, we became part of Smedbo Group and continue our expansion in both existing and new international markets.\n\nWhat Does the Role Offer?\nAs a Customer Service Representative at Scandtap, you'll have a broad and important role where service, technology, and problem-solving meet. You are an important contact for customers and help them with everything from order inquiries to technical questions, advice, and problem-solving.\n\nYou work closely with both customers and colleagues and serve as an important link between the customer and Scandtap's various internal departments. Over time, you'll develop a strong understanding of the products and their technical solutions, enabling you to understand customer challenges and translate them into practical and service-oriented solutions.\n\nIn this role, you will, among other things:\n\u2022 Handle order inquiries and provide professional support before, during, and after purchase\n\u2022 Provide advice and support on technical issues and help customers find the right solution\n\u2022 Build and develop long-term customer relationships\n\u2022 Serve as a link between customers and internal departments\n\u2022 Stay updated on Scandtap's products, markets, and technical solutions\n\u2022 Drive and coordinate smaller projects from planning to completion\n\u2022 Take initiative for improvements and contribute to the development of work methods and customer service\n\u2022 Contribute to Scandtap's continued understanding of Nordic and European markets\n\nWho Are You?\nWe are looking for you who have experience in customer service or customer support and who enjoy solving problems and helping people. For this role, your technical interest is important. You don't need to know Scandtap's products from the start, but you are curious about how things work and have the ability and willingness to build the knowledge required to provide customers with qualified help.\n\nYou are communicative and trustworthy and feel comfortable taking responsibility for an issue all the way to its solution.\n\nWe believe you:\n\u2022 Have experience in customer service or customer support\n\u2022 Have good technical understanding and a genuine interest in technology\n\u2022 Are solution-oriented and enjoy diving into customer problems\n\u2022 Have strong communication skills and easily build trust\n\u2022 Can take responsibility for and independently drive smaller projects\n\u2022 Have good system experience and feel comfortable with business systems, planning tools, and the Office suite\n\u2022 Communicate well in Swedish and English and have good understanding of the Scandinavian languages\n\u2022 Are curious, inquisitive, and motivated by continued development\n\nAs a person, you put the customer first and have a natural desire to exceed expectations. You are positive and engaged, but also unpretentious and willing to help where needed. You appreciate working with others and actively contribute to a strong team spirit and a good work environment.\n\nIs This Your Perfect Match?\nFor you who believe that genuinely excellent customer service is about more than just giving a quick answer \u2013 about understanding the problem, finding the solution, and building trust along the way \u2013 this could be exactly the right next step.\n\nWarmly Welcome to Apply\nDoes the position sound interesting?\nWelcome to submit your application via effektiv.se. Interviews will be conducted on a rolling basis. The application deadline is September 6. If you would like to know more about the position, please feel free to contact Anders at anders.jansson@effektiv.se\n\nEffektiv recruits evidence-based with work psychological tests and structured interviews. Therefore, you don't need to send a personal letter; we focus on your competence, potential, and a fair recruitment process.\n\nAbout Team Effektiv\nSince 2013, Effektiv has helped candidates and companies find the right match through sustainable recruitment and a top-class recruitment experience, confirmed by the awards Company of the Year in Recruitment and Career Company of the Year.\n\nWith roots in sports team spirit, Effektiv's work is infused with the core values Happy, Exploratory, Long-term, and Driven (GOLD), with the goal of taking gold together with candidates, consultants, and customers. Every day.\n\nThis is a direct recruitment, which means Effektiv is responsible for the recruitment process and you will be employed directly by the client company.\n\nAbout Team Effektiv\nSince 2013, Effektiv has helped candidates and companies find the right match.\n\nWe have a sporting attitude and offer fair conditions, collective agreements, and good conditions for you who become part of Team Effektiv. This has made us an attractive employer, which the awards Company of the Year in Staffing and Career Company of the Year are proof of.\n\nWith roots in sports team spirit, Effektiv's work is infused with the core values Happy, Exploratory, Long-term, and Driven (GOLD), with the goal of taking gold together with candidates, consultants, and customers. Every day.\n\nFor this position, you will be employed by Effektiv and hired out as a consultant to the client company for a limited period.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Scandtap, Halmstad","description_original":"\u00c4r du en serviceinriktad probleml\u00f6sare som gillar att f\u00f6rst\u00e5 hur saker fungerar och som trivs lika bra i dialogen med kunden som i jakten p\u00e5 den b\u00e4sta l\u00f6sningen? Till Scandtap s\u00f6ker vi dig som kombinerar k\u00e4nsla f\u00f6r riktigt bra service med teknisk nyfikenhet, ansvarstagande och f\u00f6rm\u00e5gan att skapa l\u00e5ngsiktiga kundrelationer.\nDin framtida arbetsgivare\nScandtap \u00e4r ett skandinaviskt inredningskoncept i premiumsegmentet f\u00f6r badrum och k\u00f6k. Vi designar och tillverkar rostfria blandare och inredningsdetaljer i tidl\u00f6s design och av h\u00f6g kvalitet. V\u00e5rt motto \u201dDesign med omtanke\u201d reflekterar v\u00e5r princip att erbjuda h\u00f6gt designv\u00e4rde med ett sortiment som tar h\u00e4nsyn till m\u00e4nniska och milj\u00f6. Denna str\u00e4van genomsyrar alla steg i v\u00e5r verksamhet \u2013 fr\u00e5n r\u00e5material och tillverkning till anv\u00e4ndning och \u00e5tervinning.\nBolaget \u00e4r snabbt v\u00e4xande, entrepren\u00f6rsdrivet och snabbfotat. Sedan starten 2015 har vi vuxit till Skandinaviens ledande varum\u00e4rke f\u00f6r rostfria blandare. Under 2024 blev vi en del av Smedbo Group och forts\u00e4tter nu v\u00e5r expansion p\u00e5 b\u00e5de befintliga och nya internationella marknader.\nVad erbjuder rollen?\nSom Kundservicemedarbetare hos Scandtap f\u00e5r du en bred och viktig roll d\u00e4r service, teknik och probleml\u00f6sning m\u00f6ts. Du \u00e4r en viktig kontakt f\u00f6r kunderna och hj\u00e4lper dem med allt fr\u00e5n orderf\u00f6rfr\u00e5gningar till tekniska fr\u00e5gor, r\u00e5dgivning och probleml\u00f6sning.\nDu arbetar n\u00e4ra b\u00e5de kunder och kollegor och fungerar som en viktig l\u00e4nk mellan kunden och Scandtaps olika interna avdelningar. Med tiden bygger du upp en god f\u00f6rst\u00e5else f\u00f6r produkterna och deras tekniska l\u00f6sningar, vilket g\u00f6r att du kan f\u00f6rst\u00e5 kundens utmaningar och oms\u00e4tta dem till praktiska och serviceinriktade l\u00f6sningar.\nI rollen kommer du bland annat att:\n\u2022 Hantera orderf\u00f6rfr\u00e5gningar och ge professionell support f\u00f6re, under och efter k\u00f6p\n\u2022 Ge r\u00e5dgivning och st\u00f6d i tekniska fr\u00e5gor samt hj\u00e4lpa kunder att hitta r\u00e4tt l\u00f6sning\n\u2022 Bygga och utveckla l\u00e5ngsiktiga kundrelationer\n\u2022 Fungera som en l\u00e4nk mellan kunder och interna avdelningar\n\u2022 H\u00e5lla dig uppdaterad kring Scandtaps produkter, marknader och tekniska l\u00f6sningar\n\u2022 Driva och koordinera mindre projekt fr\u00e5n planering till genomf\u00f6rande\n\u2022 Ta initiativ till f\u00f6rb\u00e4ttringar och bidra till utvecklingen av arbetss\u00e4tt och kundservice\n\u2022 Bidra till Scandtaps fortsatta f\u00f6rst\u00e5else f\u00f6r de nordiska och europeiska marknaderna\nVem \u00e4r du?\nVi s\u00f6ker dig som har erfarenhet av kundservice eller kundsupport och som tycker om att l\u00f6sa problem och hj\u00e4lpa m\u00e4nniskor. F\u00f6r den h\u00e4r rollen \u00e4r ditt tekniska intresse viktigt. Du beh\u00f6ver inte kunna Scandtaps produkter fr\u00e5n b\u00f6rjan, men du \u00e4r nyfiken p\u00e5 hur saker fungerar och har f\u00f6rm\u00e5gan och viljan att bygga upp den kunskap som kr\u00e4vs f\u00f6r att kunna ge kunder kvalificerad hj\u00e4lp.\nDu \u00e4r kommunikativ och f\u00f6rtroendeingivande och k\u00e4nner dig bekv\u00e4m med att ta ansvar f\u00f6r en fr\u00e5ga hela v\u00e4gen till l\u00f6sning. \nVi tror att du:\n\u2022 Har erfarenhet av kundservice eller kundsupport\n\u2022 Har god teknisk f\u00f6rst\u00e5else och ett genuint teknikintresse\n\u2022 \u00c4r l\u00f6sningsorienterad och tycker om att s\u00e4tta dig in i kundens problem\n\u2022 Har god kommunikativ f\u00f6rm\u00e5ga och l\u00e4tt f\u00f6r att skapa f\u00f6rtroende\n\u2022 Kan ta ansvar f\u00f6r och sj\u00e4lvst\u00e4ndigt driva mindre projekt\n\u2022 Har god systemvana och k\u00e4nner dig bekv\u00e4m med aff\u00e4rssystem, planeringsverktyg och Office-paketet\n\u2022 Kommunicerar v\u00e4l p\u00e5 svenska och engelska samt har god f\u00f6rst\u00e5else f\u00f6r de skandinaviska spr\u00e5ken\n\u2022 \u00c4r nyfiken, vetgirig och motiveras av att forts\u00e4tta utvecklas\nSom person s\u00e4tter du kunden i fokus och har en naturlig vilja att \u00f6vertr\u00e4ffa f\u00f6rv\u00e4ntningar. Du \u00e4r positiv och engagerad, men ocks\u00e5 prestigel\u00f6s och beredd att hj\u00e4lpa till d\u00e4r det beh\u00f6vs. Du uppskattar att arbeta tillsammans med andra och bidrar aktivt till en stark teamk\u00e4nsla och en bra arbetsmilj\u00f6.\n\u00c4r detta din perfekta match?\nF\u00f6r dig som tycker att riktigt bra kundservice handlar om mer \u00e4n att bara ge ett snabbt svar \u2013 om att f\u00f6rst\u00e5 problemet, hitta l\u00f6sningen och skapa f\u00f6rtroende l\u00e4ngs v\u00e4gen \u2013 kan detta vara helt r\u00e4tt n\u00e4sta steg.\nVarmt v\u00e4lkommen med din ans\u00f6kan\nL\u00e5ter tj\u00e4nsten intressant?\nV\u00e4lkommen med din ans\u00f6kan via effektiv.se. Intervjuer kommer att ske l\u00f6pande. Sista ans\u00f6kningsdatum \u00e4r 6 september. Vill du veta mer om tj\u00e4nsten kontakta g\u00e4rna Anders p\u00e5 anders.jansson@effektiv.se\nEffektiv rekryterar evidensbaserat med arbetspsykologiska tester och strukturerade intervjuer. D\u00e4rf\u00f6r beh\u00f6ver du inte skicka n\u00e5got personligt brev, vi fokuserar p\u00e5 din kompetens, potential och en r\u00e4ttvis rekryteringsprocess.\nOm Team Effektiv\nSedan 2013 har Effektiv hj\u00e4lpt kandidater och f\u00f6retag att hitta r\u00e4tt genom h\u00e5llbara rekryteringar och en rekryteringsupplevelse i toppklass, n\u00e5got som bekr\u00e4ftas av utm\u00e4rkelserna \u00c5rets Rekryteringsf\u00f6retag och \u00c5rets Karri\u00e4rf\u00f6retag.\nMed r\u00f6tterna i idrottens laganda genomsyras Effektivs arbete av v\u00e4rdeorden Glada, Utforskande, L\u00e5ngsiktiga och Driftiga (GULD), med m\u00e5let att ta guld tillsammans med kandidater, konsulter och kunder. Varje dag.\nDetta \u00e4r en direktrekrytering, vilket inneb\u00e4r att Effektiv ansvarar f\u00f6r rekryteringsprocessen och du blir anst\u00e4lld direkt hos kundf\u00f6retaget.\nOm Team Effektiv\nSedan 2013 har Effektiv hj\u00e4lpt kandidater och f\u00f6retag att hitta r\u00e4tt matchning.\nVi har en sportslig attityd och erbjuder schyssta villkor, kollektivavtal och goda f\u00f6ruts\u00e4ttningar f\u00f6r dig som blir en del av Team Effektiv. Det har gjort oss till en attraktiv arbetsgivare, vilket utm\u00e4rkelserna \u00c5rets Bemanningsakt\u00f6r och \u00c5rets Karri\u00e4rf\u00f6retag \u00e4r ett bevis p\u00e5.\nMed r\u00f6tterna i idrottens laganda genomsyras Effektivs arbete av v\u00e4rdeorden Glada, Utforskande, L\u00e5ngsiktiga och Driftiga (GULD), med m\u00e5let att ta guld tillsammans med kandidater, konsulter och kunder. Varje dag.\nF\u00f6r den h\u00e4r tj\u00e4nsten blir du anst\u00e4lld av Effektiv och uthyrd som konsult till kundf\u00f6retaget under en tidsbegr\u00e4nsad period.\nS\u00f6kord","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stationsgatan 37","full_address":null,"city":"Halmstad","country":"SE","latitude":56.664863890499,"longitude":12.864092172028},"metadata":{"region":"Hallands l\u00e4n","duration":"Tills vidare","employer":"AB Effektiv V\u00e4st","postcode":"30250","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.effektiv.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Effektiv","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":2,"ai_vendor_counts":{"meta":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anders.jansson@effektiv.se","images":[],"published_at":"2026-08-17T13:54:44+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-18T03:52:09+00:00","updated_at":"2026-08-23T03:01:54+00:00"}}