{"data":{"id":156752,"slug":"kundservicemedarbetare-till-skanetrafikens-kundservice-i-kristianstad","type":"job","title":"Customer Service Representative at Sk\u00e5netrafiken Customer Service in Kristianstad","description":"Make a difference. Every day.\r\n\r\nDo you want to be part of Sweden's best customer service? Are you looking for a new challenge and have a strong interest in service and customer interaction? Then this might be the right position for you! We offer you varied work with great colleagues, strong team cohesion, job satisfaction, and a sense of community. We warmly welcome your application today.\r\n\r\nSk\u00e5netrafiken's vision is to offer the world's best travel experience and thereby be the natural choice for people in Sk\u00e5ne. In your work at Sk\u00e5netrafiken, you contribute to a sustainable society and help make Sk\u00e5ne an innovative and attractive region to live, work, and thrive in. For us, public transportation is about much more than just trips. Together with our passengers, we connect people and places every day. Through this, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with high quality of life.\r\n\r\n3 position(s).\r\n\r\nJOB RESPONSIBILITIES\r\nWe are now looking for new colleagues for our customer service with placement in Kristianstad.\r\n\r\nYour main tasks will consist of informing and guiding our customers about Sk\u00e5netrafiken's services, prices, and travel conditions, as well as selling our various products. We meet our customers at the counter, over the phone, in chat, and at events. You also assist customers through digital channels, such as Sk\u00e5netrafiken's app and website. As a customer service representative, you are our primary representative and ambassador to our customers.\r\n\r\nWe are committed to providing you with thorough introduction with the best conditions so that you feel confident in your role as a customer service representative.\r\n\r\nOur opening hours are weekdays 06:00-21:00 and weekends 08:00-20:00. Working hours are scheduled between 05:50-21:05. Our customer service is open all year round. Work at other customer service locations may occur.\r\n\r\nQUALIFICATIONS\r\nWe welcome you if you have a complete high school education and good knowledge of Swedish and English, both spoken and written. Additionally, it is a merit if you have additional language skills, for example Danish. We prefer that you have previous experience from the service industry, preferably in customer service where customer interaction is part of the work, or from similar work.\r\n\r\nWe are looking for someone with a strong interest in public transportation and the ability to turn a dissatisfied customer into a satisfied one. Since we meet Sk\u00e5netrafiken's customers through several different channels, you need to have good knowledge of what different customer channels require of you as a customer service representative and that you are responsive to the customer's needs. Furthermore, we believe that you have good collaboration skills while being able to work independently, flexibly, and take initiative when the situation requires it. We appreciate if you enjoy variety in your work and find it fun to be out representing Sk\u00e5netrafiken in different contexts. The role requires high digital maturity and experience working in many different systems simultaneously. To succeed in the role, you need the ability to handle large amounts of information, quickly switch between different tasks, and ensure that correct information is gathered and conveyed to the customer. You need to be a good ambassador and should embody our values: Welcoming, Driven, Care, and Respect.\r\n\r\nWe are committed to finding the right person for the position and therefore place great emphasis on your personal qualities. We warmly welcome your application today; we look forward to getting to know you!\r\n\r\nEmployment type: Permanent position.\r\nDuration: Start date: Start date by agreement.\r\n\r\nRegion Sk\u00e5ne exists so that everyone living in Sk\u00e5ne can do well and feel confident about the future. Through boundless collaboration and care, the best conditions are created for a healthy life within business, public transportation, culture, and health care in Sk\u00e5ne. Together we make life more possible.\r\n\r\nSk\u00e5netrafiken exists for everyone who lives, works, and travels in Sk\u00e5ne. We make sustainable travel easy. Every day, people make approximately 470,000 trips using one of our 14,000 daily bus and train services plus 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train services are certified with the Bra Milj\u00f6val eco-label, and by traveling by public transportation, we together contribute to a sustainable society, a better environment, and a living landscape.\r\n\r\nAt https:\/\/www.skane.se\/ledigajobb you can see what stage Region Sk\u00e5ne's recruitments are in and how many have applied for the positions.\r\n\r\nIf you have protected personal data, you should contact the contact person specified in the announcement so that your application is handled according to special procedures.\r\nWhen you apply for a job at Region Sk\u00e5ne, your application becomes a public document according to the principle of public access. Information is processed and stored in accordance with the General Data Protection Regulation (GDPR).\r\n\r\nTo staffing and recruitment companies and to you who are salespeople: We politely but firmly decline direct contact from staffing and recruitment companies and sellers of additional job advertisements.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Sk\u00e5netrafikens kundservice i Kristianstad","description_original":"G\u00f6r skillnad. Varje dag.\r\n\r\nVill du bli en del av Sveriges b\u00e4sta kundservice? S\u00f6ker du efter en ny utmaning och har stort intresse f\u00f6r service och kundbem\u00f6tande? D\u00e5 kan detta vara r\u00e4tt tj\u00e4nst f\u00f6r dig! Vi erbjuder dig ett omv\u00e4xlande arbete med h\u00e4rliga kollegor, fin sammanh\u00e5llning, arbetsgl\u00e4dje och gemenskap. Varmt v\u00e4lkommen med din ans\u00f6kan redan idag.\r\n\r\nSk\u00e5netrafikens vision \u00e4r att kunna erbjuda v\u00e4rldens b\u00e4sta resa och d\u00e4rigenom vara det sj\u00e4lvklara valet f\u00f6r sk\u00e5ningar. I ditt arbete p\u00e5 Sk\u00e5netrafiken bidrar du till ett h\u00e5llbart samh\u00e4lle och till att Sk\u00e5ne blir en innovativ och attraktiv region att bo, verka och leva i. F\u00f6r oss handlar kollektivtrafik om s\u00e5 mycket mer \u00e4n resor. Tillsammans med v\u00e5ra resen\u00e4rer binder vi samman m\u00e4nniskor och platser varje dag. Genom detta bidrar vi till en v\u00e4lfungerande infrastruktur som m\u00f6jligg\u00f6r utvecklingen av st\u00e4der och regioner d\u00e4r m\u00e4nniskor kan bo och leva med h\u00f6g livskvalitet.\r\n\r\n3 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nNu s\u00f6ker vi nya kollegor till v\u00e5r kundservice med placering i Kristianstad.\r\n\r\nDina huvudsakliga arbetsuppgifter best\u00e5r av att informera och guida v\u00e5ra kunder om Sk\u00e5netrafikens tj\u00e4nster, priser och resevillkor samt f\u00f6rs\u00e4ljning av v\u00e5ra olika produkter. Vi m\u00f6ter v\u00e5ra kunder \u00f6ver disk, via telefon, i chatt och ute p\u00e5 event. Du hj\u00e4lper \u00e4ven kunder i digitala kanaler, s\u00e5 som Sk\u00e5netrafikens applikation och hemsida. Som kundservicemedarbetare \u00e4r du v\u00e5r fr\u00e4msta representant och ambassad\u00f6r ut mot v\u00e5ra kunder.\r\n\r\nVi \u00e4r m\u00e5na om att ge dig en gedigen introduktion med de b\u00e4sta f\u00f6ruts\u00e4ttningarna f\u00f6r att du ska k\u00e4nna dig trygg i din roll som kundtj\u00e4nstmedarbetare.\r\n\r\nV\u00e5ra \u00f6ppettider \u00e4r vardagar klockan 06:00-21:00 och helger klockan 08:00-20:00. Arbetstiderna \u00e4r f\u00f6rlagda mellan 05:50-21:05. V\u00e5r kundservice har \u00f6ppet alla \u00e5rets dagar. Arbete vid \u00f6vriga kundserviceenheter kan f\u00f6rekomma.\r\n\r\nKVALIFIKATIONER\r\nVi v\u00e4lkomnar dig som har en fullst\u00e4ndig gymnasieutbildning samt goda kunskaper i svenska och engelska, i s\u00e5v\u00e4l tal som skrift. D\u00e4rtill \u00e4r det meriterande om du har ytterligare spr\u00e5kkunskaper, exempelvis danska. Vi ser helst att du har tidigare erfarenhet fr\u00e5n servicebranschen, g\u00e4rna inom kundservice d\u00e4r kundbem\u00f6tande \u00e4r del i arbetet, eller fr\u00e5n liknande arbete.\r\n\r\nVi s\u00f6ker dig som har ett stort intresse f\u00f6r kollektivtrafik och en f\u00f6rm\u00e5ga att v\u00e4nda en missn\u00f6jd kund till en n\u00f6jd kund. Eftersom vi m\u00f6ter Sk\u00e5netrafikens kunder \u00f6ver flera olika kanaler beh\u00f6ver du en ha god k\u00e4nnedom om vad olika kundkanaler kr\u00e4ver av dig som kundservicemedarbetare och att du \u00e4r lyh\u00f6rd utifr\u00e5n kundens behov. Vidare tror vi att du har en god samarbetsf\u00f6rm\u00e5ga samtidigt som du kan arbeta sj\u00e4lvst\u00e4ndigt, flexibelt och ta egna initiativ n\u00e4r situationen kr\u00e4ver det. Vi ser g\u00e4rna att du uppskattar variation i ditt arbete och att du tycker det \u00e4r roligt att vara ute och representera Sk\u00e5netrafiken i olika sammanhang. Rollen st\u00e4ller krav p\u00e5 h\u00f6g digital mognad och vana att arbeta i m\u00e5nga olika system samtidigt. F\u00f6r att lyckas i rollen kr\u00e4vs f\u00f6rm\u00e5ga att hantera stora informationsm\u00e4ngder, snabbt v\u00e4xla mellan olika arbetsuppgifter och s\u00e4kerst\u00e4lla att korrekt information inh\u00e4mtas och f\u00f6rmedlas till kund. Du beh\u00f6ver vara en god ambassad\u00f6r och ska kunna leva v\u00e5ra v\u00e4rderingar: V\u00e4lkomnande, Drivande, Omtanke och Respekt.\r\n\r\nVi \u00e4r m\u00e5na om att hitta r\u00e4tt person f\u00f6r tj\u00e4nsten och l\u00e4gger d\u00e4rf\u00f6r stor vikt vid dina personliga egenskaper. Varmt v\u00e4lkommen med din ans\u00f6kan redan idag, vi ser fram emot att l\u00e4ra k\u00e4nna dig!\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet:, tilltr\u00e4de: Tilltr\u00e4de sker enligt \u00f6verenskommelse.\r\n\r\nRegion Sk\u00e5ne finns till f\u00f6r att alla som bor i Sk\u00e5ne ska m\u00e5 bra och k\u00e4nna framtidstro. Genom gr\u00e4nsl\u00f6sa samarbeten och omtanke skapas de b\u00e4sta f\u00f6ruts\u00e4ttningar f\u00f6r ett h\u00e4lsosamt liv  inom n\u00e4ringsliv, kollektivtrafik, kultur och h\u00e4lso- och sjukv\u00e5rd  i Sk\u00e5ne. Tillsammans g\u00f6r vi livet mera m\u00f6jligt. \r\n\r\nSk\u00e5netrafiken finns till f\u00f6r alla som bor, verkar och reser i Sk\u00e5ne. Vi g\u00f6r det enkelt att resa h\u00e5llbart. Varje dag g\u00f6r m\u00e4nniskor cirka 470 000 resor med n\u00e5gon av v\u00e5ra 14 000 dagliga turer med buss och t\u00e5g samt 6 500 serviceresor  till jobbet, skolan, sjukv\u00e5rden, familjen och v\u00e4nnerna. V\u00e5ra resor med bussar och t\u00e5g \u00e4r m\u00e4rkta med Bra Milj\u00f6val och genom att resa kollektivt bidrar vi tillsammans till ett h\u00e5llbart samh\u00e4lle, en b\u00e4ttre milj\u00f6 och ett levande landskap.\r\n\r\nP\u00e5 https:\/\/www.skane.se\/ledigajobb kan du se i vilket skede Region Sk\u00e5nes rekryteringar befinner sig och hur m\u00e5nga som har s\u00f6kt tj\u00e4nsterna. \r\n\r\nOm du har skyddade personuppgifter ska du kontakta den kontaktperson som finns angiven i annonsen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner.\r\nN\u00e4r du s\u00f6ker ett jobb hos Region Sk\u00e5ne blir din ans\u00f6kan en allm\u00e4n handling enligt offentlighetsprincipen. Uppgifterna behandlas och sparas enligt dataskyddsf\u00f6rordningen (GDPR).\r\n\r\nTill bemannings- och rekryteringsf\u00f6retag och till dig som \u00e4r f\u00f6rs\u00e4ljare: Vi undanber oss v\u00e4nligen men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av ytterligare jobbannonser.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Andra Avenyen 7","full_address":null,"city":"Kristianstad","country":"SE","latitude":56.035429783032,"longitude":14.150784637529},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"REGION SK\u00c5NE","postcode":"29132","positions":3,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jenny   Bj\u00f6rkman, Vision","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Region Sk\u00e5ne, Sk\u00e5netrafiken","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":7,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"076-8870312","owner_email":"jenny.bjorkman@skanetrafiken.se","images":[],"published_at":"2026-08-16T01:35:26+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-16T03:21:40+00:00","updated_at":"2026-08-21T21:00:55+00:00"}}