{"data":{"id":180343,"slug":"kundservicemedarbetare-till-sleepo-2","type":"job","title":"Customer Service Representative at Sleepo","description":"Are you a service-oriented problem solver who thrives with extensive customer interaction and a fast-paced environment? Do you want to be part of a growing e-commerce company where customer experience is central and where you take on significant responsibility? Then you might be the person we're looking for on our customer service team at Sleepo.\n\nAbout the Role\nAs a customer service representative at Sleepo, you're a vital part of the entire customer journey and one of our most important customer touchpoints. You have daily contact with our customers via phone, email, and chat, and you also meet customers who visit our showroom in central Stockholm.\n\nThe role has a clear focus on incoming emails and phone calls. You help customers who want to make a purchase, have questions about products and deliveries, or need assistance when something hasn't gone as planned. You guide customers through the dialogue and take responsibility for finding solutions that are professional, clear, and trustworthy.\n\nThe work is varied and the pace can be high at times. You work closely with your colleagues in the customer service team and have ongoing contact with other parts of the organization. This is a role for you if you enjoy variety in your days, like solving problems, and thrive best in a team where people help each other.\n\nWe're Looking for You If\nYou have customer service experience and enjoy a role with extensive customer interaction, especially via phone. You're service-oriented, solution-focused, and like taking responsibility for a case all the way through to a good solution.\n\nYou're confident and communicative and express yourself well in both speech and writing. Even when a customer dialogue becomes more challenging, you stay calm, listen to the situation, and communicate in a professional and trustworthy manner.\n\nYou thrive in a fast-paced environment and can handle multiple cases in parallel without losing structure or quality. When there's a lot to do, you find it easy to prioritize, collaborate, and focus on what needs to be solved right now.\n\nJust as important to us is that you're a team player. We work closely together and depend on everyone taking responsibility, communicating with each other, and stepping up when needed. You contribute to a positive and safe atmosphere in the group and see the team's collective results as equally important as your own performance.\n\nWe'd like to see that you\n\u2022 Have 1\u20132 years of customer service experience\n\u2022 Are confident and comfortable helping customers by phone\n\u2022 Thrive in a fast-paced environment with varied tasks\n\u2022 Are solution-oriented, structured, and take responsibility\n\u2022 Are quick and efficient at the keyboard and have good computer skills\n\u2022 Speak and write fluent Swedish and English\n\nMeritorious\n\u2022 Experience from e-commerce, preferably in furniture or home furnishings\n\nWhat We Offer\nAt Sleepo, you'll be part of a growing and family-oriented company with a modern office and showroom in central Stockholm. We're a flat organization with short decision-making paths, high commitment, and close collaboration between different parts of the company.\n\nWe support each other, have high ceilings, and lots of laughter in our everyday work \u2013 at the same time as we're ambitious and maintain a high professional standard. You get a varied role with significant responsibility and the opportunity to help shape how we develop the customer experience as Sleepo grows.\n\nThis is a full-time position and a permanent employment starting immediately. The work takes place on-site at our office and showroom in central Stockholm.\n\nAbout Sleepo\nSleepo is a Swedish e-commerce company in furniture and home furnishings. We offer a carefully curated selection of furniture and home furnishing products and are currently present in several Nordic markets as well as Germany.\n\nWe are an ambitious and fast-moving company with a strong focus on growth, customer satisfaction, and creating a first-class shopping experience. Our culture is results-oriented but at the same time warm, helpful, and unpretentious.\n\nCustomer service is a central part of Sleepo and an important part of the experience we want to create for our customers. We believe in personal responsibility, close collaboration, and that a strong and communicative team is the foundation for truly satisfied customers.\n\nApplication\nDoes this sound like a role for you? Submit your application with a CV and a brief presentation of yourself. Selection and interviews are ongoing and the position may be filled before the final application deadline.\n\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare till Sleepo","description_original":"\u00c4r du en serviceinriktad probleml\u00f6sare som trivs med mycket kundkontakt och ett h\u00f6gt tempo? Vill du bli en del av ett v\u00e4xande e-handelsf\u00f6retag d\u00e4r kundupplevelsen st\u00e5r i centrum och d\u00e4r du f\u00e5r ta stort eget ansvar? D\u00e5 kan du vara den vi s\u00f6ker till v\u00e5rt kundserviceteam p\u00e5 Sleepo.\nOm rollen\nSom kundservicemedarbetare hos Sleepo \u00e4r du en viktig del av hela kundresan och en av v\u00e5ra viktigaste kontaktytor mot kunden. Du har daglig kontakt med v\u00e5ra kunder via telefon, mejl och chatt och m\u00f6ter \u00e4ven kunder som bes\u00f6ker v\u00e5rt showroom i centrala Stockholm.\nRollen har ett tydligt fokus p\u00e5 inkommande mejl och telefonsamtal. Du hj\u00e4lper kunder som vill handla, har fr\u00e5gor om produkter och leveranser eller beh\u00f6ver hj\u00e4lp n\u00e4r n\u00e5got inte blivit som t\u00e4nkt. Du guidar kunden genom dialogen och tar ansvar f\u00f6r att hitta l\u00f6sningar som \u00e4r professionella, tydliga och f\u00f6rtroendeingivande.\nArbetet \u00e4r varierat och tempot stundtals h\u00f6gt. Du arbetar n\u00e4ra dina kollegor i kundserviceteamet och har \u00e4ven l\u00f6pande kontakt med andra delar av organisationen. Det h\u00e4r \u00e4r en roll f\u00f6r dig som gillar n\u00e4r dagarna ser olika ut, tycker om att l\u00f6sa problem och trivs b\u00e4st i ett team d\u00e4r man hj\u00e4lps \u00e5t.\nVi s\u00f6ker dig som\nDu har erfarenhet av kundservice och trivs i en roll med mycket kundkontakt, inte minst via telefon. Du \u00e4r serviceinriktad, l\u00f6sningsorienterad och tycker om att ta ansvar f\u00f6r ett \u00e4rende hela v\u00e4gen fram till en bra l\u00f6sning.\nDu \u00e4r trygg och kommunikativ och uttrycker dig v\u00e4l i b\u00e5de tal och skrift. \u00c4ven n\u00e4r en kunddialog blir mer utmanande beh\u00e5ller du lugnet, lyssnar in situationen och kommunicerar p\u00e5 ett professionellt och f\u00f6rtroendeingivande s\u00e4tt.\nDu trivs med ett h\u00f6gt tempo och kan hantera flera \u00e4renden parallellt utan att tappa struktur eller kvalitet. N\u00e4r det \u00e4r mycket att g\u00f6ra har du l\u00e4tt f\u00f6r att prioritera, samarbeta och fokusera p\u00e5 vad som beh\u00f6ver l\u00f6sas h\u00e4r och nu.\nMinst lika viktigt f\u00f6r oss \u00e4r att du \u00e4r en lagspelare. Vi arbetar t\u00e4tt tillsammans och \u00e4r beroende av att alla tar ansvar, kommunicerar med varandra och st\u00e4ller upp n\u00e4r det beh\u00f6vs. Du bidrar till en positiv och trygg st\u00e4mning i gruppen och ser teamets gemensamma resultat som lika viktigt som din egen prestation.\nVi ser g\u00e4rna att du\nHar 1\u20132 \u00e5rs erfarenhet av kundservice\n\u00c4r trygg och bekv\u00e4m med att hj\u00e4lpa kunder via telefon\nTrivs med ett h\u00f6gt tempo och varierande arbetsuppgifter\n\u00c4r l\u00f6sningsorienterad, strukturerad och ansvarstagande\n\u00c4r snabb och effektiv vid tangentbordet och har god datorvana\nTalar och skriver flytande svenska och engelska\n\nMeriterande\nErfarenhet fr\u00e5n e-handel, g\u00e4rna inom m\u00f6bler eller heminredning\n\nVad vi erbjuder\nHos Sleepo blir du en del av ett v\u00e4xande och familj\u00e4rt f\u00f6retag med modernt kontor och showroom i centrala Stockholm. Vi \u00e4r en platt organisation med korta beslutsv\u00e4gar, h\u00f6gt engagemang och n\u00e4ra samarbete mellan olika delar av f\u00f6retaget.\nHos oss st\u00e4ller vi upp f\u00f6r varandra, har h\u00f6gt i tak och mycket skratt i vardagen \u2013 samtidigt som vi \u00e4r ambiti\u00f6sa och h\u00e5ller en h\u00f6g professionell niv\u00e5. Du f\u00e5r en varierad roll med stort eget ansvar och m\u00f6jlighet att vara med och p\u00e5verka hur vi utvecklar kundupplevelsen i takt med att Sleepo v\u00e4xer.\nTj\u00e4nsten \u00e4r p\u00e5 heltid och avser en tillsvidareanst\u00e4llning med start omg\u00e5ende. Arbetet sker p\u00e5 plats p\u00e5 v\u00e5rt kontor och showroom i centrala Stockholm.\nOm Sleepo\nSleepo \u00e4r ett svenskt e-handelsf\u00f6retag inom m\u00f6bler och heminredning. Vi erbjuder ett noga utvalt sortiment av m\u00f6bler och inredningsprodukter och finns idag p\u00e5 flera nordiska marknader samt i Tyskland.\nVi \u00e4r ett ambiti\u00f6st och snabbfotat f\u00f6retag med stort fokus p\u00e5 tillv\u00e4xt, kundn\u00f6jdhet och att skapa en f\u00f6rstklassig shoppingupplevelse. V\u00e5r kultur \u00e4r resultatorienterad men samtidigt varm, hj\u00e4lpsam och prestigel\u00f6s.\nKundservice \u00e4r en central del av Sleepo och en viktig del av den upplevelse vi vill skapa f\u00f6r v\u00e5ra kunder. Vi tror p\u00e5 personligt ansvar, n\u00e4ra samarbete och att ett starkt och kommunikativt team \u00e4r grunden f\u00f6r riktigt n\u00f6jda kunder.\nAns\u00f6kan\nL\u00e5ter det som en roll f\u00f6r dig? Skicka in din ans\u00f6kan med CV och en kort presentation av dig sj\u00e4lv. Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\nVi ser fram emot din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Markvardsgatan 9","full_address":null,"city":"Stockholm","country":"SE","latitude":59.343581782455,"longitude":18.058352921129},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Sleepo AB","postcode":"11353","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"www.sleepo.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Eila S\u00f6derman","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Sleepo AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"ai_vendor_counts":{"meta":4,"other":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"career@sleepo.se","images":[],"published_at":"2026-08-31T09:19:05+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-01T03:14:13+00:00","updated_at":"2026-09-03T03:03:07+00:00"}}