{"data":{"id":154341,"slug":"kundservicemedarbetare-vimla-solna","type":"job","title":"Customer Service Representative | Vimla | Solna","description":"Are you a calm and responsible person who thrives in a role focused on service and quality? We at Manpower are now seeking a customer service representative for an extended assignment at Vimla, a well-known and customer-focused telecom company with offices in Solna. Here you will work in a modern customer service function where communication takes place primarily through chat and email. Do you want to develop your career in customer service at Vimla? We warmly welcome your application!\n\nLocation: Solna (hybrid - 1-2 days remote\/week)\nStart: ASAP\nAssignment Length: Consulting assignment of 6 months initially, with possibility of extension\nScope: Full-time 100%, Monday-Friday 08:00-17:00\n\nAbout the customer service representative role\n\nAs a customer service representative at Manpower, you work on assignment at Vimla, a telecom company with a strong focus on simplicity, transparency, and excellent customer experience. Your main responsibility is to handle incoming customer inquiries via chat and email. Communication takes place primarily in writing, which places high demands on clarity, language, and structure.\n\nWhen needed, outgoing calls may also occur, but the role is not purely phone-based and contains no sales. The work is administrative and service-oriented and suits you who appreciate order, quality, and a calm work pace.\n\nExamples of work tasks:\n\nRespond to and handle customer inquiries via chat and email\nEnsure correct and professional written communication\nFollow up on cases and document in internal systems\nWhen necessary, contact customers by phone\nPerform administrative office work related to customer inquiries\n\n\nWho we are looking for\n\nYou are someone who listens, finds solutions, and makes others feel seen - even when the pace varies. In short: you are passionate about service and communication, and you want to make a difference for people - every day.\n\nWe are looking for someone who is stable, responsible, and thrives in a role where written communication is the focus. You work in a structured way, collaborate easily, and feel confident working independently after an introduction.\n\nWe see that you have:\n\nFluent Swedish in speech and writing\nGood knowledge of English\nVery good written ability in both Swedish and English (A writing test will be included as part of the selection process)\nAbility to work full-time and be available during the period May-August\nAbility to work calmly and methodically even with higher case volume\n\n\nMeriting:\n\nExperience with customer service via chat and email\nExperience from call centers or other service-intensive environments\nExperience from customer service in telecom or similar industry\n\n\nRecruitment Process\nIn this recruitment process, a mandatory step is a digital chat interview. Immediately after you have completed your application, you will receive an email and SMS with a link to Hubert where you will perform the chat interview.\nBackground Check Information\n\nIn accordance with our customers' requirements, this recruitment includes a background check in the criminal and penalty register as part of the hiring process. By applying for the position, you consent to us using your personal information for this purpose.\n\nThe information obtained corresponds to information from the police's criminal and penalty register. The data is not downloaded, stored, or used only for assessment related to the current position.\n\nConsent is voluntary and can be withdrawn at any time. Note that valid consent is required to complete the recruitment process.\n\nAbout Vimla\n\nVimla is not like other mobile operators.\nYes, we are owned by Telenor. But the drive? It comes from our users - and from us who work here.\n\nWe believe in \"everything gets better if you do it together,\" and it shows in the culture: rapid change, smart solutions, high pace when needed, and a warm sense of community. We are a small team that thinks big and does it with a positive, curious, and inclusive energy.\nHow to apply\nIt's very simple! Apply for the job via the application button. If you have any questions, you are welcome to contact the responsible recruiter Sara Nordstr\u00f6m via email: sara.nordstrom@manpower.se\nPlease note that we do not accept applications via email!\nWe look forward to hearing from you!\n\nAbout Manpower:\n\nManpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our customers. With our extensive network, both locally and globally, we can offer many exciting job openings that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time work alongside your studies.\n\nApplication:\n\nWe warmly welcome your application by registering your CV; selection takes place on an ongoing basis. Please note that we do not accept applications via email.","language":"sv","is_translated":true,"title_original":"Kundservicemedarbetare | Vimla | Solna","description_original":"\u00c4r du en lugn och ansvarstagande person som trivs i en roll med fokus p\u00e5 service och kvalitet? Vi p\u00e5 Manpower s\u00f6ker nu en kundservicemedarbetare till ett l\u00e4ngre uppdrag hos Vimla, ett v\u00e4lk\u00e4nt och kundfokuserat telekombolag med kontor i Solna. H\u00e4r f\u00e5r du arbeta i en modern kundservicefunktion d\u00e4r kommunikationen fr\u00e4mst sker via chatt och mejl. Vill du utveckla din karri\u00e4r inom kundservice hos Vimla? Varmt v\u00e4lkommen med din ans\u00f6kan!\n\nOrt: Solna (hybrid - 1-2 dagar distans\/vecka)\n Start: ASAP\n Uppdragsl\u00e4ngd: Konsultuppdrag p\u00e5 6 m\u00e5nader initialt, med m\u00f6jlighet till f\u00f6rl\u00e4ngning\n Omfattning: Heltid 100 %, m\u00e5ndag-fredag kl. 08.00-17.00\n \n Om jobbet som kundservicemedarbetare\n \n Som kundservicemedarbetare hos Manpower arbetar du p\u00e5 uppdrag hos Vimla, ett telekombolag med starkt fokus p\u00e5 enkelhet, transparens och god kundupplevelse. Ditt huvudsakliga ansvar \u00e4r att hantera inkommande kund\u00e4renden via chatt och mejl. Kommunikation sker till st\u00f6rsta del skriftligt, vilket st\u00e4ller h\u00f6ga krav p\u00e5 tydlighet, spr\u00e5k och struktur.\n \n Vid behov kan \u00e4ven utg\u00e5ende samtal f\u00f6rekomma, men rollen \u00e4r inte en ren telefonroll och inneh\u00e5ller ingen f\u00f6rs\u00e4ljning. Arbetet \u00e4r administrativt och serviceinriktat och passar dig som uppskattar ordning, kvalitet och ett lugnt arbetstempo.\n \n Exempel p\u00e5 arbetsuppgifter:\n \nBesvara och hantera kund\u00e4renden via chatt och mejl\nS\u00e4kerst\u00e4lla korrekt och professionell skriftlig kommunikation\nF\u00f6lja upp \u00e4renden och dokumentera i interna system\nVid behov ta kontakt med kunder via telefon\nUtf\u00f6ra administrativt kontorsarbete kopplat till kund\u00e4renden\n\n\nDen vi s\u00f6ker\n \n Du \u00e4r den som lyssnar, hittar l\u00f6sningar och f\u00e5r andra att k\u00e4nna sig sedda - \u00e4ven n\u00e4r tempot varierar. Kort sagt: du brinner f\u00f6r service och kommunikation, och du vill g\u00f6ra skillnad f\u00f6r m\u00e4nniskor - varje dag.\n \n Vi s\u00f6ker dig som \u00e4r stabil, ansvarstagande och trivs i en roll d\u00e4r skriftlig kommunikation st\u00e5r i fokus. Du arbetar strukturerat, har l\u00e4tt f\u00f6r att samarbeta och k\u00e4nner dig trygg i att arbeta sj\u00e4lvst\u00e4ndigt efter introduktion.\n \n Vi ser att du har:\n \nFlytande svenska i tal och skrift\nGoda kunskaper i engelska\nMycket god skriftlig f\u00f6rm\u00e5ga i b\u00e5de svenska och engelska (Skrivtest kommer att ing\u00e5 som en del av urvalsprocessen)\nM\u00f6jlighet att arbeta heltid och vara tillg\u00e4nglig under perioden maj-augusti\nF\u00f6rm\u00e5ga att arbeta lugnt och metodiskt \u00e4ven vid h\u00f6gre \u00e4rendetempo\n\n\n Meriterande:\n \nErfarenhet av kundservice via chatt och mejl\nErfarenhet fr\u00e5n callcenter eller andra serviceintensiva milj\u00f6er\nErfarenhet fr\u00e5n kundtj\u00e4nst inom telekom eller liknande bransch\n\n\nRekryteringsprocessen\nI den h\u00e4r rekryteringsprocessen \u00e4r ett obligatoriskt steg en digital chattintervju. Direkt efter du fullf\u00f6ljt din ans\u00f6kan s\u00e5 kommer du f\u00e5 ett mail och sms med l\u00e4nk till Hubert d\u00e4r du kommer utf\u00f6ra chattintervjun.\nInformation om bakgrundskontroll\n \n I enlighet med v\u00e5ra kunders krav genomf\u00f6rs i denna rekrytering en bakgrundskontroll i brotts- och belastningsregistret som en del av anst\u00e4llningsprocessen. Genom att ans\u00f6ka till tj\u00e4nsten samtycker du till att vi f\u00e5r anv\u00e4nda dina personuppgifter f\u00f6r detta \u00e4ndam\u00e5l.\n \n Den information som inh\u00e4mtas motsvarar uppgifter ur polisens brotts- och belastningsregister. Uppgifterna laddas inte ner, lagras inte och anv\u00e4nds endast f\u00f6r bed\u00f6mning kopplat till aktuell tj\u00e4nst.\n \n Samtycke \u00e4r frivilligt och kan \u00e5terkallas n\u00e4r som helst. Notera att giltigt samtycke kr\u00e4vs f\u00f6r att kunna slutf\u00f6ra rekryteringsprocessen.\n \n Om Vimla\n \n Vimla \u00e4r inte som andra mobiloperat\u00f6rer.\n Ja, vi \u00e4gs av Telenor. Men drivkraften? Den kommer fr\u00e5n v\u00e5ra anv\u00e4ndare - och fr\u00e5n oss som jobbar h\u00e4r.\n \n Vi tror p\u00e5 \"allt blir b\u00e4ttre om man g\u00f6r det tillsammans\", och det syns i kulturen: snabb f\u00f6r\u00e4ndring, smarta l\u00f6sningar, h\u00f6gt tempo n\u00e4r det beh\u00f6vs och en varm gemenskap. Vi \u00e4r ett litet team som t\u00e4nker stort och g\u00f6r det med en positiv, nyfiken och inkluderande energi.\nHur du ans\u00f6ker\nDet \u00e4r v\u00e4ldigt enkelt! Ans\u00f6k jobbet via ans\u00f6kningsknappen. Vid fr\u00e5gor \u00e4r du v\u00e4lkommen att kontakta ansvarig rekryterare Sara Nordstr\u00f6m via e-post: sara.nordstrom@manpower.se\nV\u00e4nligen notera att vi inte tar emot ans\u00f6kningar via mail!\nVi ser fram emot att h\u00f6ra fr\u00e5n dig!\n \n Om Manpower:\n \n Manpower \u00e4r Sveriges ledande rekryterings- och bemanningsf\u00f6retag med tiotusentals attraktiva arbetsgivare \u00f6ver hela landet som v\u00e5ra kunder. Med v\u00e5rt omfattande n\u00e4tverk, lokalt s\u00e5v\u00e4l som globalt, kan vi erbjuda m\u00e4ngder av sp\u00e4nnande lediga jobb som hj\u00e4lper dig att bygga din karri\u00e4r, b\u00e5de p\u00e5 kort och l\u00e5ng sikt. Hos oss kan du s\u00f6ka heltidsjobb eller extrajobb vid sidan av studierna.\n \n Ans\u00f6kan:\n \n Varmt v\u00e4lkommen med din ans\u00f6kan genom att registrera ditt CV, urval sker l\u00f6pande. Notera att vi inte tar emot ans\u00f6kningar via mejl.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Evenemangsgatan 21","full_address":null,"city":"Solna","country":"SE","latitude":59.370126379492,"longitude":18.000879208337},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Manpower Aktiebolag","postcode":"16979","positions":3,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sara Nordstr\u00f6m","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Manpower","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":4,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Sara.Nordstrom@manpower.se","images":[],"published_at":"2026-08-12T13:35:30+00:00","expires_at":"2026-09-09T23:59:59+00:00","created_at":"2026-08-15T03:39:37+00:00","updated_at":"2026-08-19T02:47:17+00:00"}}