{"data":{"id":171150,"slug":"kundsupport-med-merforsaljning-i-uppdrag-mot-telia-2","type":"job","title":"Customer Support with Upselling for Telia","description":"Do you want to become great at customer service and sales?\n\nAt Releasy, we work with outsourced customer service and we are now looking for more colleagues for our Telia assignment. Here you make that extra effort in every customer experience by delivering first-class service and always striving to ensure the customer has the best solution for their services with Telia.\n\nDoes this sound like something for you? Then we warmly welcome your application!\n\nAbout the Role\n\nAs a customer service representative on assignment for Telia, you will:\n\nBe Telia customers' first point of contact via phone and email.\nResolve support cases for fixed fiber services such as TV and broadband.\nWork actively with upselling in every customer interaction by identifying customer needs and offering the right solutions.\n\n\nFor those who are particularly skilled in sales, there is an opportunity to advance into Telia's G.O.A.T Club \u2013 a competition for the very best. Here the strongest performances are rewarded with loyalty bonuses, unforgettable conference trips and the chance to apply to our exclusive G.O.A.T Talent program. Are you Link\u00f6ping's next G.O.A.T?\n\nTraining: One month of basic training combined with practical work, plus further coaching.\n\nEmployment Type: Permanent employment with a 6-month probation period.\n\nSalary: Fixed monthly salary in combination with commission-based bonus linked to your sales.\n\nWorking Hours: Working hours are scheduled within Telia's opening hours, which are Monday-Friday 08:00-19:30 and Saturdays 9:00-17:15.\n\nStart Date: Training begins September 11, 2026, which is also the start date of employment.\n\nWe are Looking for You\n\nHave a high school diploma.\nSpeak and write fluent Swedish.\nHave good ability to speak and write English.\nHave computer skills and preferably system competence.\nExperience in service or sales is a merit, but not a requirement.\n\n\nAt Releasy, we first look at your qualities, your will and your drive.\n\nWe are looking for employees who enjoy working toward clear goals and who are passionate about problem-solving. You who apply have a genuine interest in customer satisfaction, are service-oriented and communicative. You do not need any prior knowledge but it is an advantage to be technically interested and competitive. Upselling is a central part of our service and to succeed in the role you need to be curious about exploring customer needs and motivated to offer solutions.\n\nReleasy Offers\n\nCoaching, follow-up and a clear path forward in your development.\nCareer opportunities through Releasy's career ladder and internal development programs.\nSecure employment with collective agreement and pension.\nWellness allowance and other benefits for your health, such as discounts on local gyms.\nA fixed place in an open office landscape together with your team and your manager.\nAt our office in Mj\u00e4rdevi there are good bus connections to Norrk\u00f6ping and Motala as well as free parking.\n\n\nReady to Take the Next Step?\n\nSubmit your application today! We handle applications on a rolling basis and positions can be filled before the final application deadline of August 30, 2026.\n\nThe process begins with a background check in the criminal record register which you have access to before you choose whether to share it with us. The background check is done to create a safe work environment for both customers and employees.\n\nRelevant candidates may soon thereafter be invited to an initial digital interview. The process then continues with reference checks and a personal interview at our office. All applicants will receive feedback via email.\n\nWe want to find our new colleagues as soon as possible \u2013 so do not delay with your application!\n\nFor questions about the position, contact the responsible recruiter at emilia.klaar2@releasy.se\n\nReleasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in telecom, media, e-commerce, travel and the public sector, among others. We help our clients create excellent customer experiences across all channels \u2013 social media, chat, email and telephone.\n\nWith over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland and Spain, we have built up deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value \u2013 both for you and your customers.","language":"sv","is_translated":true,"title_original":"Kundsupport med merf\u00f6rs\u00e4ljning i uppdrag mot Telia","description_original":"Vill du bli grym p\u00e5 kundservice och f\u00f6rs\u00e4ljning?\n\nP\u00e5 Releasy arbetar vi med outsourcad kundtj\u00e4nst och nu s\u00f6ker vi fler kollegor till v\u00e5rt Telia-uppdrag. H\u00e4r g\u00f6r du det lilla extra i varje kundupplevelse genom att leverera en f\u00f6rstklassig service och alltid str\u00e4va efter att kunden har den b\u00e4sta l\u00f6sningen f\u00f6r sina tj\u00e4nster hos Telia.\n\nL\u00e5ter det som n\u00e5got f\u00f6r dig? D\u00e5 \u00e4r du varmt v\u00e4lkommen med din ans\u00f6kan!\n\nOm rollen\n\nSom kundtj\u00e4nstmedarbetare i uppdrag mot Telia kommer du att:\n\nVara Teliakunders f\u00f6rsta kontakt via telefon och mejl.\nL\u00f6sa support\u00e4renden av fasta fibertj\u00e4nster som TV och bredband.\nArbeta aktivt med merf\u00f6rs\u00e4ljning i varje kundm\u00f6te genom att identifiera kundens behov och erbjuda r\u00e4tt l\u00f6sningar.\n\n\nF\u00f6r den som \u00e4r extra vass i sin f\u00f6rs\u00e4ljning finns m\u00f6jligheten att avancera in till Telias G.O.A.T Club \u2013 en t\u00e4vling f\u00f6r de allra b\u00e4sta. H\u00e4r bel\u00f6nas de starkaste prestationerna med lojalitetspeng, of\u00f6rgl\u00f6mliga konferensresor och chansen att s\u00f6ka till v\u00e5rt exklusiva G.O.A.T Talangprogram. \u00c4r du Link\u00f6pings n\u00e4sta G.O.A.T?\n\nUtbildning: En m\u00e5nads grundutbildning kombinerat med praktiskt arbete, samt vidare coachning.\n\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning.\n\nL\u00f6n: Fast m\u00e5nadsl\u00f6n i kombination med provisionsbaserad bonus kopplat till din f\u00f6rs\u00e4ljning.\n\nArbetstider: Arbetstiderna \u00e4r f\u00f6rlagda inom Telias \u00f6ppettider som \u00e4r m\u00e5ndag-fredag 08.00-19.30 och l\u00f6rdagar 9.00-17.15.\n\nStart: Utbildningen b\u00f6rjar 11 september 2026, vilket ocks\u00e5 \u00e4r startdatum f\u00f6r anst\u00e4llningen.\n\nVi s\u00f6ker dig som\n\nHar gymnasieexamen.\nTalar och skriver flytande svenska.\nHar god f\u00f6rm\u00e5ga att tala och skriva p\u00e5 engelska.\nHar datorvana och g\u00e4rna systemkompetens.\nErfarenhet av service eller f\u00f6rs\u00e4ljning \u00e4r meriterande, men inte ett krav.\n\n\nP\u00e5 Releasy tittar vi i f\u00f6rsta hand p\u00e5 dina egenskaper, din vilja och dina drivkrafter.\n\nVi s\u00f6ker medarbetare som trivs med att arbeta mot tydliga m\u00e5l och som brinner f\u00f6r probleml\u00f6sning. Du som s\u00f6ker har ett genuint intresse f\u00f6r kundn\u00f6jdhet, \u00e4r serviceinriktad och kommunikativ. Du beh\u00f6ver inga f\u00f6rkunskaper men det \u00e4r en f\u00f6rdel att vara tekniskt intresserad och t\u00e4vlingsinriktad. Merf\u00f6rs\u00e4ljning \u00e4r en central del av v\u00e5r service och f\u00f6r att lyckas i rollen beh\u00f6ver du vara nyfiken p\u00e5 att unders\u00f6ka kundens behov och motiverad att erbjuda l\u00f6sningar.\n\nReleasy erbjuder\n\nCoachning, uppf\u00f6ljning och en tydlig v\u00e4g fram\u00e5t i din utveckling.\nKarri\u00e4rm\u00f6jligheter via Releasys karri\u00e4rtrappa och interna utvecklingsprogram.\nTrygg anst\u00e4llning med kollektivavtal och pension.\nFriskv\u00e5rdsbidrag och andra f\u00f6rm\u00e5ner f\u00f6r din h\u00e4lsa, som rabatt p\u00e5 lokala gym.\nFast plats i ett \u00f6ppet kontorslandskap tillsammans med ditt team och din ledare.\nVid v\u00e5rt kontor i Mj\u00e4rdevi finns goda bussf\u00f6rbindelser mot Norrk\u00f6ping och Motala samt gratis parkering.\n\n\nRedo att ta n\u00e4sta steg? \n\nSkicka in din ans\u00f6kan redan idag! Vi hanterar ans\u00f6kningar l\u00f6pande och platserna kan tills\u00e4ttas innan sista ans\u00f6kningsdatum som \u00e4r 30 augusti 2026.\n\nProcessen b\u00f6rjar med en bakgrundskontroll i belastningsregistret som du sj\u00e4lv tar del av innan du v\u00e4ljer om du vill dela den med oss. Bakgrundskontrollen g\u00f6rs f\u00f6r att skapa en trygg arbetsmilj\u00f6 f\u00f6r b\u00e5de kunder och medarbetare.\n\nAktuella kandidater kan snart d\u00e4refter kallas till en f\u00f6rsta digital intervju. Processen forts\u00e4tter sedan med referenstagning och en personlig intervju p\u00e5 v\u00e5rt kontor. Alla s\u00f6kanden kommer att f\u00e5 \u00e5terkoppling via mejl.\n\nVi vill hitta v\u00e5ra nya kollegor s\u00e5 snart som m\u00f6jligt - s\u00e5 v\u00e4nta inte med din ans\u00f6kan!\n\nVid fr\u00e5gor om tj\u00e4nsten, kontakta ansvarig rekryterare p\u00e5 emilia.klaar2@releasy.se\n\nReleasy \u00e4r en av Nordens ledande akt\u00f6rer av outsourcad kundservice och partner till f\u00f6retag inom bland annat telekom, media, e-handel, resebranschen och offentlig sektor. Vi hj\u00e4lper v\u00e5ra uppdragsgivare att skapa f\u00f6rstklassiga kundupplevelser i alla kanaler \u2013 sociala medier, chatt, e\u2011post och telefon.\n\nMed \u00f6ver 40 \u00e5rs erfarenhet och omkring 1500 medarbetare i Sverige, Norge, Finland och Spanien har vi byggt upp en djup och bred expertis inom kundservice. V\u00e5r kompetens, kombinerad med ett starkt fokus p\u00e5 kvalitet och kundn\u00f6jdhet, g\u00f6r att vi kan leverera l\u00f6sningar som skapar v\u00e4rde - b\u00e5de f\u00f6r dig och dina kunder.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.396711535265,"longitude":15.57272920976},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Releasy Customer Management AB","postcode":"58330","positions":8,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Releasy Customer Management AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"emilia.klaar2@releasy.se","images":[],"published_at":"2026-08-25T08:53:09+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-26T02:58:13+00:00","updated_at":"2026-08-26T03:37:58+00:00"}}