{"data":{"id":114476,"slug":"kundsupport-till-kund-i-sundsvall","type":"job","title":"Customer Support Representative in Sundsvall","description":"About the Position\nWe are looking for someone who wants to work as customer support for our client in Sundsvall. Do you have experience from a previous role in customer support, enjoy working in a dynamic environment, and have a knack for quickly learning new systems? That sounds great\u2014then we have the job for you! We are looking for someone who is solution-focused, proactive, and comfortable working independently. You have a good sense of numbers and are committed to improving the customer experience.\n\nAbout Us\nKFX HR-partner is an authorized staffing, recruitment, and career transition company. We are very concerned that you feel comfortable working with us and at your customer workplace. With us, you are an important and valued person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the staffing industry's best employer.\n\nYou will be employed by KFX HR-partner, so it is important that you are comfortable in a consultant role. As a consultant, it is important that you can take your own initiative, are flexible, and reliable. You are our and the client's face to the world and should therefore understand our and the client company's organization. Our guiding principles at KFX HR-partner are Pride, Care, and Commitment\u2014these should permeate everything we do.\n\nKey Responsibilities\nIn your role as customer support, you will be an important part of the team that daily supports and serves our customers via phone and email. Together with your colleagues, you handle a wide range of issues, always with a focus on providing professional and solution-oriented service.\n\nExamples of tasks:\n\nAnswer questions and provide support regarding services, prices, and bookings\nRegister and manage cases in our systems\nSuggest improvements in customers' waste management\nHelp customers get started with digital solutions and services\nCollaborate with internal functions to ensure a good customer experience\n\nQualifications\nWe are looking for someone who is organized, solution-focused, and interested in working in digital environments. You are comfortable taking responsibility and have a good ability to handle technical challenges while delivering excellent customer service. You have an eye for detail, are flexible, and are driven to find efficient solutions. You enjoy working independently but also appreciate being part of a team where collaboration and good communication are important.\n\nTo succeed in the role, we see that you have:\n\nAt least three years of upper secondary education or equivalent\nSeveral years of relevant work experience\nGood technical system proficiency\nGood knowledge of the Office suite\nGood English skills in both spoken and written form\n\nIt is meritorious if you have:\n\nExperience working in digital environments\nExperience in customer-facing service\nExperience with case management systems\n\nOther Information\nStart date: by agreement\nScope: full-time\nSalary: individual salary setting (Unionen Collective Agreement)\n\nThis is a consultant assignment where you are employed by KFX and work at the client's site. We conduct a background check in all recruitment processes. For questions or inquiries, contact responsible recruiter Matilda Carlsson at matilda.carlsson@kfx.se. We do not accept applications via email. Selection is ongoing and the position may be filled before the application deadline. So take your chance and apply today!\n#LPA","language":"sv","is_translated":true,"title_original":"Kundsupport till kund i Sundsvall","description_original":"Om tj\u00e4nsten\nVi s\u00f6ker dig som vill arbeta som kundsupport hos v\u00e5r kund i Sundsvall. Har du erfarenhet av en tidigare roll inom kundsupport, tycker om att arbeta i en f\u00f6r\u00e4nderlig milj\u00f6 och har l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system? Vad roligt, d\u00e5 har vi jobbet f\u00f6r dig! Vi s\u00f6ker dig som \u00e4r l\u00f6sningsfokuserad, proaktiv och trivs med att arbeta sj\u00e4lvst\u00e4ndigt. Du har en god sifferk\u00e4nsla och ett engagemang f\u00f6r att f\u00f6rb\u00e4ttra kundupplevelsen.\nOm oss\nKFX HR-partner \u00e4r ett auktoriserat bemannings-, rekryterings- och omst\u00e4llningsf\u00f6retag. Vi \u00e4r mycket m\u00e5na om att du ska trivas hos oss och p\u00e5 din kundarbetsplats. Hos oss \u00e4r du en viktig och uppskattad person, b\u00e5de som anst\u00e4lld och som kollega. Vi \u00e4r ett bemanningsf\u00f6retag som v\u00e4rnar om den personliga kontakten med alla v\u00e5ra medarbetare. V\u00e5rt m\u00e5l \u00e4r att vara bemanningsbranschens b\u00e4sta arbetsgivare.\nDu kommer att bli anst\u00e4lld av KFX HR-partner, d\u00e4rf\u00f6r \u00e4r det viktigt att du trivs i rollen som konsult. Som konsult \u00e4r det viktigt att du kan ta egna initiativ, \u00e4r flexibel och p\u00e5litlig. Du \u00e4r v\u00e5rt och kundens ansikte ut\u00e5t och ska d\u00e4rf\u00f6r f\u00f6rst\u00e5 v\u00e5r och kundf\u00f6retagets organisation. V\u00e5ra ledord p\u00e5 KFX HR-partner \u00e4r Stolthet, Omtanke och Engagemang, dessa ska genomsyra allt vi g\u00f6r.\nArbetsuppgifter\nI rollen som kundsupport kommer du att vara en viktig del av teamet som dagligen st\u00f6ttar och servar v\u00e5ra kunder via telefon och mejl. Tillsammans med dina kollegor hanterar du ett brett spann av \u00e4renden, alltid med fokus p\u00e5 att ge professionell och l\u00f6sningsorienterad service.\u00a0\nExempel p\u00e5 arbetsuppgifter:\n\nBesvara fr\u00e5gor och ge support kring tj\u00e4nster, priser och bokningar\n\n\nRegistrera och hantera \u00e4renden i v\u00e5ra system\n\n\nF\u00f6resl\u00e5 f\u00f6rb\u00e4ttringar i kunders avfallshantering\n\n\nHj\u00e4lpa kunder att komma ig\u00e5ng med digitala l\u00f6sningar och tj\u00e4nster\n\n\nSamarbeta med interna funktioner f\u00f6r att s\u00e4kerst\u00e4lla god kundupplevelse\n\nKvalifikationer\nVi s\u00f6ker dig som \u00e4r strukturerad, l\u00f6sningsorienterad och har ett intresse f\u00f6r att arbeta i digitala milj\u00f6er. Du trivs med att ta ansvar och har en god f\u00f6rm\u00e5ga att hantera tekniska utmaningar samtidigt som du levererar bra kundservice. Du har ett \u00f6ga f\u00f6r detaljer, \u00e4r flexibel och drivs av att hitta effektiva l\u00f6sningar. Du tycker om att arbeta sj\u00e4lvst\u00e4ndigt men uppskattar ocks\u00e5 att vara en del av ett team d\u00e4r samarbete och god kommunikation \u00e4r viktiga.\nF\u00f6r att lyckas i rollen ser vi att du har:\n\nMinst tre \u00e5r gymnasieutbildning eller motsvarande\n\n\nN\u00e5gra \u00e5rs relevant arbetslivserfarenhet\n\n\nGod teknisk systemvana\n\n\nGoda kunskaper i Officepaketet\n\n\nGoda kunskaper i engelska i b\u00e5de tal och skrift\n\n\nDet \u00e4r meriterande om du har:\n\nVana att arbeta i digitala milj\u00f6er\n\n\nErfarenhet av kundn\u00e4ra service\n\n\nErfarenhet av \u00e4rendehanteringssystem\n\n\u00d6vrigt\nTilltr\u00e4de:\u00a0enligt \u00f6verenskommelse\nOmfattning:\u00a0heltid\nL\u00f6n: individuell l\u00f6nes\u00e4ttning (Kollektivavtal Unionen)\n\nDetta \u00e4r ett konsultuppdrag d\u00e4r du \u00e4r anst\u00e4lld av KFX och arbetar ute hos kund. Vi g\u00f6r en bakgrundskontroll i samtliga rekryteringsprocesser. Vid fr\u00e5gor eller funderingar kontakta ansvarig rekryterare Matilda Carlsson p\u00e5 matilda.carlsson@kfx.se. Vi tar inte emot ans\u00f6kningar via mejl. Urval sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag. Ta d\u00e4rf\u00f6r chansen och s\u00f6k redan idag!\n#LPA","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Universitetsall\u00e9n 32","full_address":null,"city":"Sundsvall","country":"SE","latitude":62.396991342058,"longitude":17.281776956671},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"KFX HR-partner Skandinavien AB","postcode":"85234","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/kfx.teamtailor.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"KFX HR-partner","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":17,"ai_views_count":12,"bot_views_count":0,"ai_vendor_counts":{"other":6,"openai":2,"anthropic":3,"microsoft":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"matilda.carlsson@kfx.se","images":[],"published_at":"2026-07-08T15:28:52+00:00","expires_at":"2027-01-04T23:59:59+00:00","created_at":"2026-07-11T03:08:02+00:00","updated_at":"2026-09-15T02:56:16+00:00"}}