{"data":{"id":152909,"slug":"kundsupportmedarbetare-3","type":"job","title":"Customer Support Representative","description":"We are now recruiting, on behalf of ID06, a customer support representative for their Service Desk in Stockholm.\nID06 operates the ID06 system for secure identification in the workplace and works toward fair competition and safe and socially sustainable workplaces. The Service Desk is a central part of interaction with users.\nAbout the Role\nAs a customer support representative, you will work together with a team that handles incoming requests via telephone and email. Contacts come from both Swedish and international users and often concern questions about ID06 cards, orders, and regulations.\nThe work involves, among other things:\nanswering calls and emails from companies and card users\nreviewing photos, identity documents, and certificates in connection with ID06 card orders\nhandling cases according to established routines and rules\nworking in multiple systems simultaneously to resolve cases correctly from the start\n\nThe work varies between call time and other tasks, but the volume of incoming calls is high and there is essentially always a queue. However, the demands for accuracy and correctness remain consistently high.\nYou will handle personal data and in some cases classified information, which means that responsibility and quality are central to the role. The team works together toward goals linked to customer satisfaction and quality in case handling.\nWho We Are Looking For\nWe are looking for someone who has experience with customer support, customer service, or similar work and who feels comfortable in customer conversations even when questions are repetitive or when the customer is frustrated.\nYou:\nenjoy talking on the phone even when under pressure\nexpress yourself clearly and pedagogically\nmaintain a calm and professional manner while solving the customer's problem effectively\nthrive working in a structured way and following regulations\ntake responsibility for cases being handled correctly\n\nIt is a merit if you have some form of higher education or are currently studying at a university or college. As a person, you are curious, learn quickly, and seek the information you need by reading routines and instructions and by consulting colleagues.\nLanguage is an important part of the role. You have good knowledge of Swedish and English, both spoken and written, and if you also speak a third language, such as Polish, Ukrainian, or a similar language, that is a merit. The third language is primarily used in phone calls with users who have limited Swedish language skills.\nWe also see that you have worked in some form of case management system previously and find it easy to adapt to new systems and ways of working.\nWant to Know More?\nThere is an opportunity to work both full-time and part-time, with a start as soon as possible. The assignment runs until December 31, 2026.\nYou will be employed by OnePartnerGroup and work on-site at ID06 on Klarabergsviadukten in Stockholm.\nIf you have questions about the position or wonder how the process will unfold, feel free to contact Josefine Blomkvist at josefine.blomkvist@onepartnergroup.se or Ida Winther at ida.winther@onepartnergroup.se\nIn the consulting world, things often move quickly, so do not delay in submitting your application as we review applications on an ongoing basis and the position may be filled before the final application deadline. We do not accept applications via email due to GDPR.\nWhen You Join Us\nAs a consultant with us, you will receive support from your consultant manager in succeeding and thriving in your role. Your employment is covered by a collective agreement, insurance, occupational pension, and wellness benefits \u2013 for us it is important that you feel secure in your employment.\nWe look forward to hearing from you!","language":"sv","is_translated":true,"title_original":"Kundsupportmedarbetare","description_original":"Nu s\u00f6ker vi, p\u00e5 uppdrag av\u00a0ID06, kundsupportmedarbetare till deras Servicedesk i Stockholm.\nID06 driver ID06\u2011systemet f\u00f6r s\u00e4ker identifiering p\u00e5 arbetsplatser och arbetar f\u00f6r sund konkurrens samt s\u00e4kra och socialt h\u00e5llbara arbetsplatser. Servicedesk \u00e4r en central del i m\u00f6tet med anv\u00e4ndarna.\nOm rollen\nI rollen som kundsupportmedarbetare arbetar du tillsammans med ett team som hanterar inkommande \u00e4renden via\u00a0telefon och e-post. Kontakterna kommer fr\u00e5n b\u00e5de svenska och internationella anv\u00e4ndare och r\u00f6r ofta fr\u00e5gor om ID06\u2011kort, best\u00e4llningar och regelverk.\nArbetet inneb\u00e4r bland annat att du:\nsvarar p\u00e5 samtal och mejl fr\u00e5n f\u00f6retag och kortanv\u00e4ndare\ngranskar foton, identitetshandlingar och intyg i samband med best\u00e4llning av ID06\u2011kort\nhandl\u00e4gger \u00e4renden enligt fastst\u00e4llda rutiner och regler\narbetar i flera olika system parallellt f\u00f6r att f\u00e5 \u00e4renden r\u00e4tt fr\u00e5n b\u00f6rjan\n\nArbetet varieras mellan telefontid och andra arbetsuppgifter men infl\u00f6det av samtal \u00e4r h\u00f6gt och det \u00e4r i princip alltid k\u00f6. Kraven p\u00e5 noggrannhet och korrekthet \u00e4r dock alltid desamma.\nDu kommer att hantera personuppgifter och i vissa fall sekretessbelagd information, vilket g\u00f6r att ansvarstagande och kvalitet \u00e4r centralt i rollen. Teamet arbetar gemensamt mot m\u00e5l kopplade till kundn\u00f6jdhet och kvalitet i handl\u00e4ggningen.\nVem vi s\u00f6ker\nVi s\u00f6ker dig som har arbetat med kundsupport, kundtj\u00e4nst eller liknande och som k\u00e4nner dig trygg i kunddialogen \u00e4ven n\u00e4r fr\u00e5gor \u00e4r \u00e5terkommande eller n\u00e4r kunden \u00e4r frustrerad.\nDu:\ntycker om att prata i telefon \u00e4ven n\u00e4r trycket \u00e4r h\u00f6gt\nuttrycker dig tydligt och pedagogiskt\nhar ett lugnt och professionellt bem\u00f6tande samtidigt som du l\u00f6ser kundens problem effektivt\ntrivs med att arbeta strukturerat och f\u00f6lja regelverk\ntar ansvar f\u00f6r att \u00e4renden blir korrekt hanterade\n\nMeriterande \u00e4r om du har n\u00e5gon form av h\u00f6gskoleutbildning\/universitetsutbildning eller p\u00e5g\u00e5ende utbildning p\u00e5 h\u00f6gskola\/universitet. Som person \u00e4r du vetgirig, l\u00e4r dig snabbt och efters\u00f6ker den information du beh\u00f6ver genom att l\u00e4sa rutiner\/instruktioner och genom kollegor.\nSpr\u00e5k \u00e4r en viktig del av rollen. Du har goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift, och om du dessutom beh\u00e4rskar ett tredje spr\u00e5k, till exempel polska, ukrainska eller ett n\u00e4rliggande spr\u00e5k, \u00e4r det meriterande. Det tredje spr\u00e5ket anv\u00e4nds fr\u00e4mst i telefonsamtal med anv\u00e4ndare som har begr\u00e4nsad svenskkunskap.\nVi ser ocks\u00e5 att du har arbetat i n\u00e5gon form av \u00e4rendehanteringssystem tidigare och har l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system och arbetss\u00e4tt.\nVill du veta mer?\nDet finns m\u00f6jlighet att arbeta b\u00e5de heltid och deltid, med start s\u00e5 snart som m\u00f6jligt. Uppdraget str\u00e4cker sig till och med den 31 december 2026.\nDu blir anst\u00e4lld av\u00a0OnePartnerGroup\u00a0och arbetar p\u00e5 plats hos ID06 p\u00e5\u00a0Klarabergsviadukten i Stockholm.\nHar du fr\u00e5gor om tj\u00e4nsten eller undrar hur processen ser ut fram\u00f6ver \u00e4r du v\u00e4lkommen att kontakta Josefine Blomkvist p\u00e5\u00a0josefine.blomkvist@onepartnergroup.se (mailto:josefine.blomkvist@onepartnergroup.se)\u00a0eller Ida Winther p\u00e5\u00a0ida.winther@onepartnergroup.se (mailto:ida.winther@onepartnergroup.se)\nI konsultv\u00e4rlden s\u00e5 g\u00e5r det oftast fort s\u00e5 v\u00e4nta inte med att skicka in din ans\u00f6kan d\u00e5 vi g\u00e5r igenom ans\u00f6kningarna l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdatum. Vi tar inte emot ans\u00f6kningarna via mejl med h\u00e4nsyn till GDPR.\nN\u00e4r du blir en av oss\nSom konsult hos oss f\u00e5r du st\u00f6d av din konsultchef i att lyckas och trivas i din roll. Din anst\u00e4llning omfattas av kollektivavtal, f\u00f6rs\u00e4kringar, tj\u00e4nstepension och friskv\u00e5rdsbidrag \u2013 f\u00f6r oss \u00e4r det viktigt att du k\u00e4nner dig trygg i din anst\u00e4llning.\nVi ser fram emot att h\u00f6ra fr\u00e5n dig!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.331003404374,"longitude":18.065538410362},"metadata":{"region":"Stockholms l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"OnePartnerGroup Stockholm AB","postcode":"11151","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Ida Winther","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"ID06 AB (Stockholm)","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46720757829","owner_email":"ida.winther@onepartnergroup.se","images":[],"published_at":"2026-08-12T15:25:06+00:00","expires_at":"2026-09-11T23:59:59+00:00","created_at":"2026-08-15T03:32:12+00:00","updated_at":"2026-08-18T03:22:57+00:00"}}