{"data":{"id":153841,"slug":"kundsupportmedarbetare-till-bredband2-i-umea","type":"job","title":"Customer Support Representative at Bredband2 in Ume\u00e5","description":"About the Company\n\nBredband2 is Sweden's third largest fiber provider and serves half a million customers daily with internet both at home and at work. We offer user-friendly communication services including internet, mobile telephony, streaming, and IT security solutions to private and business customers.\n\nWe know that our employees' valuable work is the foundation of our success. That's why we support each other, recognize contributions, and show genuine appreciation in our daily work. Together we acknowledge colleagues who stand out during the year and organize ongoing activities so all employees thrive and feel good. In our community, everyone is welcome and we treat each other with respect.\n\nWe strive together toward common goals to create a more enjoyable and meaningful daily work life. At Bredband2, service, community, and development are natural parts of everyday work.\n\nWe are now looking for more colleagues to join our customer service team in Ume\u00e5.\n\nWhat the Company Offers\n\n\u2022 The position is based at our office in Ume\u00e5 and involves working on-site in our beautiful facilities at Umestan.\n\u2022 A generous benefits package that supports both physical and mental health, including wellness allowance, wellness programs, and counseling support.\n\u2022 An inclusive culture with a strong sense of community where we build relationships through activities, celebrations, and daily appreciation.\n\u2022 An opportunity to develop, learn new things, and grow in your role.\n\nYour Tasks\n\n\u2022 Handle incoming customer inquiries via phone, email, and chat where you answer questions about invoices, contracts, services, and subscriptions.\n\u2022 Perform basic technical troubleshooting for broadband and telephone services.\n\u2022 As a team member, you contribute to structure and knowledge sharing within the team to create a positive customer experience in every interaction and strong cohesion within your team.\n\nYour Profile\n\nSince we place great importance on you as a person, we'd like you to recognize yourself in this description:\n\u2022 You have a good sense of service and feel comfortable in customer conversations, even in more challenging situations.\n\u2022 You enjoy working in a team, contribute to collaboration and knowledge sharing, and support your colleagues.\n\u2022 You are responsible, solution-focused, and motivated to provide good service, and can switch between different types of inquiries.\n\u2022 You adapt easily and thrive in a varied daily routine.\n\u2022 You work efficiently and maintain focus even at a fast pace with many inquiries.\n\u2022 You are curious and want to develop and learn new things in your role.\n\nAre you early in your career and want to learn more about customer service? With us, you'll get a good start with introduction and support that quickly makes you feel confident handling your own customer inquiries.\n\nApplication\n\nWork Hours and Terms\nScope: Full-time, permanent. Probationary period applies.\nStart date: April\/May\nWork hours: Daytime between 09:00-18:00 and every third weekend between 10:00-14:00.\n\nApplication\nFor more information, please contact Andreas Christiansen at 073-351 27 57 or Julia Larsson at 073-351 27 82 or via email: julia.larsson@clwork.se. We are processing applications on an ongoing basis, so apply as soon as possible but no later than May 2 via www.clockworkpeople.se. If you apply and become a candidate for employment, you need to be available to start on May 18.\n\nAbout the Recruitment Process\nTo ensure that both you and Bredband2 get a fair, safe, and well-matched process, we at Clockwork use a structured and competence-based recruitment method. This means all candidates are assessed on the same grounds and based on the competencies most important for the role.\n\nWhen you submit your application, you accept the terms associated with the position, such as work hours, salary, and start date. Our recruitment process then continues in a few additional steps:\n\nInterview at Clockwork\nIf your profile matches the role's requirements, we will first invite you to an interview. During the interview, you can tell us more about yourself, your motivation, and how you work in different customer situations. We use structured questions to give all candidates a fair and equivalent assessment.\n\nInterview at Bredband2\nIf you are selected to move forward, you will meet with hiring managers at Bredband2 for an in-depth interview and an opportunity to ask further questions and see what the work environment is like.\n\nReference Check\nIf you move forward in the process, we will ask you to provide contact information for references who can tell us more about your strengths and how you function in your work role. We never contact references without your approval.\n\nBackground Checks\nFor certain positions, we also conduct basic background checks as a final step, which is done in a transparent and respectful manner and you are always informed before this occurs.\n\nOur goal is for you to feel welcome, informed, and confident throughout the entire process. We strive to ensure all applicants have a positive experience \u2013 regardless of whether you move forward or not.\n\nWe look forward to your application! Open to Everyone\nWe focus on your competence, not your other circumstances. We are open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"Kundsupportmedarbetare till Bredband2 i Ume\u00e5 ","description_original":"Om f\u00f6retaget\n\r\nBredband2 \u00e4r Sveriges tredje st\u00f6rsta fiberleverant\u00f6r och f\u00f6rser en halv miljon kunder dagligen med internet b\u00e5de hemma och p\u00e5 jobbet. Vi erbjuder anv\u00e4ndarv\u00e4nliga kommunikationstj\u00e4nster som internet, mobiltelefoni, streaming och IT-s\u00e4kerhetsl\u00f6sningar till privat- och f\u00f6retagskunder.  \nVi vet att det \u00e4r v\u00e5ra medarbetares v\u00e4rdefulla arbete som \u00e4r grunden till v\u00e5r framg\u00e5ng, D\u00e4rf\u00f6r lyfter vi varandra, uppm\u00e4rksammar insatser och visar genuin uppskattning i vardagen. Tillsammans uppm\u00e4rksammar vi kollegor som utm\u00e4rker sig under \u00e5ret och arrangerar l\u00f6pande aktiviteter f\u00f6r att alla medarbetare ska trivas och m\u00e5 bra. I v\u00e5r gemenskap \u00e4r alla v\u00e4lkomna och vi behandlar varandra med respekt.  \nVi str\u00e4var tillsammans mot gemensamma m\u00e5l f\u00f6r att skapa en roligare och mer meningsfull vardag. Hos oss \u00e4r service, gemenskap och utveckling en sj\u00e4lvklar del av vardagen. \nNu s\u00f6ker vi fler kollegor till v\u00e5r kundtj\u00e4nst i Ume\u00e5. \n\r\n\r\nF\u00f6retaget erbjuder\n\r\n\u2022\tTj\u00e4nsten utg\u00e5r fr\u00e5n kontoret i Ume\u00e5 och inneb\u00e4r arbete p\u00e5 plats i v\u00e5ra fina lokaler p\u00e5 Umestan. \n\u2022\tEtt gener\u00f6st f\u00f6rm\u00e5nspaket som st\u00f6djer b\u00e5de fysisk och psykisk h\u00e4lsa, med bland annat friskv\u00e5rdsbidrag, friskv\u00e5rdsprogram och samtalsst\u00f6d. \n\u2022\tEn inkluderande kultur d\u00e4r gemenskapen \u00e4r stark och vi bygger relationer genom aktiviteter, firanden och uppskattning i vardagen. \n\u2022\tH\u00e4r f\u00e5r du chans att utvecklas, l\u00e4ra dig nytt och v\u00e4xa i din roll. \r\n\r\nDina arbetsuppgifter\n\r\n \u2022\tHantera inkommande kund\u00e4renden via telefon, e-post, Chatt d\u00e4r du svarar p\u00e5 fr\u00e5gor om t ex fakturor, avtal, tj\u00e4nster och abonnemang. \n\u2022\tDu kommer att utf\u00f6ra enklare teknisk fels\u00f6kning av bredband och telefoni. \n\u2022\tSom medarbetare bidrar du till struktur och kunskapsdelning inom teamet f\u00f6r att skapa en positiv kundupplevelse i varje kontakt och god sammanh\u00e5llning inom ditt team. \r\n\r\nDin profil\n\r\nEftersom vi l\u00e4gger stor vikt vid dig som person ser vi g\u00e4rna att du k\u00e4nner igen dig i denna beskrivning: \n\u2022\tHar en god k\u00e4nsla f\u00f6r service och \u00e4r trygg i kunddialoger, \u00e4ven i mer utmanande situationer. \n\u2022\tTrivs i team, bidrar till samarbete och kunskapsdelning samt st\u00f6ttar dina kollegor. \n\u2022\t\u00c4r ansvarstagande, l\u00f6sningsfokuserad och motiverad att ge bra service, samt kan v\u00e4xla mellan olika typer av \u00e4renden. \n\u2022\tHar l\u00e4tt f\u00f6r att anpassa dig och trivs i en varierad vardag. \n\u2022\tArbetar effektivt och beh\u00e5ller fokus \u00e4ven i ett h\u00f6gt tempo med m\u00e5nga \u00e4renden. \n\u2022\t\u00c4r nyfiken och vill utvecklas och l\u00e4ra dig nytt i din roll. \n \n\u00c4r du i b\u00f6rjan av din karri\u00e4r och vill l\u00e4ra dig mer inom kundservice? Hos oss f\u00e5r du en bra start, med introduktion och st\u00f6d som g\u00f6r att du snabbt k\u00e4nner dig trygg i att hantera egna kund\u00e4renden. \r\n\r\nAns\u00f6kan\n\r\nArbetstider och villkor \nOmfattning: Heltid, tillsvidare. Provanst\u00e4llning till\u00e4mpas. \nTilltr\u00e4de: april\/maj \nArbetstider: Dagtid mellan kl 09:00-18:00 och var tredje helg mellan kl10:00-14:00.\n \nAns\u00f6kan \nF\u00f6r mer information \u00e4r du varmt v\u00e4lkommen att kontakta Andreas Christiansen p\u00e5 073- 351 27 57 eller Julia Larsson p\u00e5 073-351 27 82 eller via e-post: julia.larsson@clwork.se. Vi arbetar med rekryteringsprocessen l\u00f6pande, s\u00e5 ans\u00f6k d\u00e4rf\u00f6r snarast m\u00f6jligt men senast 2 maj via www.clockworkpeople.se. Om du s\u00f6ker och blir aktuell f\u00f6r en anst\u00e4llning beh\u00f6ver du vara tillg\u00e4nglig f\u00f6r start den 18 maj.\n\nOm rekryteringsprocessen.  \nF\u00f6r att s\u00e4kerst\u00e4lla att b\u00e5de du och Bredband2 f\u00e5r en s\u00e5 r\u00e4ttvis, trygg och matchande process som m\u00f6jligt arbetar vi p\u00e5 Clockwork med en strukturerad och kompetensbaserad rekryteringsmetod. Det inneb\u00e4r att alla kandidater bed\u00f6ms p\u00e5 samma grunder och utifr\u00e5n de kompetenser som \u00e4r viktigast f\u00f6r rollen. \nN\u00e4r du skickar in din ans\u00f6kan godk\u00e4nner du de villkor som \u00e4r kopplade till tj\u00e4nsten, s\u00e5som arbetstider, l\u00f6n och tilltr\u00e4desdatum. D\u00e4refter f\u00f6ljer v\u00e5r rekryteringsprocess i n\u00e5gra ytterligare steg: \n\nIntervju hos Clockwork \nOm din profil matchar rollens krav kommer vi f\u00f6rst att bjuda in dig till en intervju. Under intervjun f\u00e5r du ber\u00e4tta mer om dig sj\u00e4lv, din motivation och hur du arbetar i olika kundsituationer. Vi anv\u00e4nder strukturerade fr\u00e5gor f\u00f6r att ge alla kandidater en r\u00e4ttvis och likv\u00e4rdig bed\u00f6mning. \n\nIntervju hos Bredband2 \nOm du blir utvald att g\u00e5 vidare f\u00e5r du tr\u00e4ffa rekryterande chefer hos Bredband2 f\u00f6r en f\u00f6rdjupad intervju och m\u00f6jlighet att st\u00e4lla ytterligare fr\u00e5gor och se hur arbetsmilj\u00f6n \u00e4r. \n\nReferenstagning \nG\u00e5r du vidare i processen kommer vi be dig l\u00e4mna kontaktuppgifter till referenser som kan ber\u00e4tta mer om dina styrkor och hur du fungerar i arbetsrollen. Vi kontaktar aldrig referenser utan ditt godk\u00e4nnande. \n\nBakgrundskontroller \nF\u00f6r vissa tj\u00e4nster genomf\u00f6r vi \u00e4ven enklare bakgrundskontroller som ett sista steg, vilket g\u00f6rs p\u00e5 ett transparent och respektfullt s\u00e4tt och du informeras alltid innan detta sker. \nV\u00e5rt m\u00e5l \u00e4r att du ska k\u00e4nna dig v\u00e4l bem\u00f6tt, informerad och trygg genom hela processen. Vi str\u00e4var efter att alla s\u00f6kande ska f\u00e5 en positiv upplevelse \u2013 oavsett om du g\u00e5r vidare eller inte. \nVi ser fram emot din ans\u00f6kan!\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":" Vasagatan 6B ","full_address":null,"city":"UME\u00c5","country":"SE","latitude":63.82464197099,"longitude":20.265641740853},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"Clockwork Bemanning & Rekrytering AB","postcode":"90329","positions":5,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Julia Larsson","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Bredband2","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0725755989","owner_email":"julia.larsson@clwork.se","images":[],"published_at":"2026-08-13T12:46:16+00:00","expires_at":"2026-09-12T23:59:59+00:00","created_at":"2026-08-15T03:37:36+00:00","updated_at":"2026-08-17T15:25:28+00:00"}}