{"data":{"id":222044,"slug":"kundtjanst-4","type":"job","title":"Customer Service","description":"Customer Service Representative\nAre you a social and service-oriented person who enjoys helping others, solving problems, and interacting with people? Are you responsible, reliable, and curious about developing yourself? Then this role might be for you!\nWe are now seeking a customer service representative for a close-knit team where service, collaboration, and work satisfaction are in focus.\nA customer service role \u2013 with the opportunity to learn IT\nAlthough the position is formally a support technician role, your technical expertise is not the most important thing to us. We believe that the right personality, service mindset, and attitude provide a much stronger foundation for success.\nYou will learn the technical aspects on the job and develop in the role over time. For this reason, we would like to see that you have an interest in IT and technology, but you don't need extensive IT experience or know everything from the start.\nThis is a great fit if you have worked in customer service, retail, reception, hospitality, restaurants, or other service-oriented work and now want to take the leap into IT. It can also be a good first job if you recently completed a YH or university degree and want to build a career in IT.\nYour day-to-day\nYou will become an important part of the support team and the first point of contact for users who need help. You will primarily assist users via phone and ticket management systems, ensuring their questions and problems are handled in a professional and friendly manner.\nThis might include helping with accounts and permissions, simple technical issues, hardware, or questions about various systems.\nYou don't need to be able to solve all technical problems from day one. What matters is that you are curious, willing to ask questions, and eager to learn. Together with your colleagues, you will get the knowledge and support you need to grow into the role.\nWho are you?\nFor us, who you are as a person is more important than how much IT experience you have.\nWe believe you are:\n\nSocial, positive, and service-minded.\n\n\nComfortable and professional when interacting with people.\n\n\nHelpful and enjoy creating a good customer experience.\n\n\nMature, responsible, and reliable.\n\n\nCareful about schedules and your commitments.\n\n\nDriven and take own initiative.\n\n\nCurious and willing to learn new things.\n\n\nSolution-oriented and willing to experiment.\n\n\nA team player who enjoys collaborating with others.\n\n\nInterested in developing yourself and taking on greater responsibility over time.\n\n\nIt's an advantage if you are someone who dares to experiment, explore, and learn new things.\nIf you have natural leadership or mentoring qualities, or ambition to take on greater responsibility in the future, we see that as a plus.\nYour background\nYou don't need a traditional IT background. We are equally interested in people who have developed their service skills in other industries.\nPerhaps you have worked with:\n\nCustomer service or phone support.\n\n\nRetail or sales.\n\n\nReception or administration.\n\n\nHotels, restaurants, or other service sectors.\n\n\nSupport or basic IT-related tasks.\n\n\nOr perhaps you recently graduated from YH\/university and are looking for your first job.\n\n\nIf you have experience in IT support or are interested in AI, that's a merit, but it's absolutely not a requirement. You can learn the technical skills; your commitment, personality, and willingness to develop are more important.\nOpportunity to develop\nWe are seeking people who want to stay, develop, and grow with the organization.\nFor the right person, there are good opportunities in the long term to take on greater responsibility and develop further within the support organization. This could include new tasks or future roles with more responsibility.\nWe are therefore looking for someone who is not just seeking a job, but wants to build experience, develop, and take the next step in their career.\nImportant to know\nThis role requires that you are reliable and take responsibility for your work schedule and tasks. It's important that you are present and ready to start work at the designated time your shift begins. In support, we work 4 different shifts between 7:00\u201317:45.\nAs part of the recruitment process, a criminal record check will be conducted. To proceed in the process, the criminal record check must be clear. Economic checks may also be conducted as part of a potential future employment.\nPlacement: Solna\nDo you recognize yourself?\nWhether you have several years of customer service experience, have just finished your studies, or want to transition from another service-oriented industry into IT, we would like to hear from you.\nWhat matters most is not what you already know \u2013 but who you are and what you want to learn.\nWe present candidates on an ongoing basis, so please submit your application as soon as possible.\nIf you have questions, please feel free to contact omar.lordfye@thalamus.se or tilda.stenmark@thalamus.se.\n\nWhat we offer you\nAs an employee at Thalamus, we offer a secure employment with collective agreement (IT\/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more.\nAt Thalamus, community is an important part of what we do, which is why we organize team outings, summer celebrations, and Christmas parties. These are occasions when all consultants share experiences and joy with each other and our office team.\n\nYour new employer\nThalamus has existed for 20 years and is now a steadily growing and profitable consulting and recruitment company in IT & Technology.\nWe are a family-oriented company located at Alvik strand, and our main focus is consulting services in the Stockholm region.\nOur core values are fast, friendly service, and you will experience that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a cheerful, knowledge-driven group whose work is characterized by quality, innovation, and personal commitment. We hope you will become one of us!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nst","description_original":"Kundtj\u00e4nstmedarbetare\n\u00c4r du en social och serviceinriktad person som tycker om att hj\u00e4lpa andra, l\u00f6sa problem och ha kontakt med m\u00e4nniskor? \u00c4r du ansvarstagande, p\u00e5litlig och nyfiken p\u00e5 att utvecklas? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig!\nVi s\u00f6ker nu en kundtj\u00e4nstmedarbetare till ett sammansvetsat team d\u00e4r service, samarbete och arbetsgl\u00e4dje st\u00e5r i fokus.\nEn kundtj\u00e4nstroll \u2013 med m\u00f6jlighet att l\u00e4ra sig IT\n\u00c4ven om tj\u00e4nsten formellt \u00e4r en roll som supporttekniker, \u00e4r det inte dina tekniska kunskaper som \u00e4r det viktigaste f\u00f6r oss. Vi tror att r\u00e4tt personlighet, servicek\u00e4nsla och inst\u00e4llning \u00e4r en betydligt viktigare grund f\u00f6r att lyckas.\nDu kommer att f\u00e5 l\u00e4ra dig de tekniska delarna p\u00e5 plats och utvecklas i rollen \u00f6ver tid. D\u00e4rf\u00f6r ser vi g\u00e4rna att du har ett intresse f\u00f6r IT och teknik, men du beh\u00f6ver inte ha en l\u00e5ng erfarenhet inom IT eller kunna allt fr\u00e5n b\u00f6rjan.\nDet h\u00e4r passar dig som kanske har arbetat inom kundtj\u00e4nst, butik, reception, hotell, restaurang eller annan serviceinriktad verksamhet och nu vill ta steget in i IT. Det kan ocks\u00e5 vara ett bra f\u00f6rsta jobb f\u00f6r dig som nyligen avslutat en YH- eller universitetsutbildning och vill bygga en karri\u00e4r inom IT.\nDin vardag\nDu blir en viktig del av supportteamet och den f\u00f6rsta kontakten f\u00f6r anv\u00e4ndare som beh\u00f6ver hj\u00e4lp. Du kommer framf\u00f6r allt att hj\u00e4lpa anv\u00e4ndare via telefon och \u00e4rendehanteringssystem och se till att deras fr\u00e5gor och problem tas om hand p\u00e5 ett professionellt och trevligt s\u00e4tt.\nDet kan exempelvis handla om att hj\u00e4lpa till med konton och beh\u00f6righeter, enklare tekniska problem, h\u00e5rdvara eller fr\u00e5gor kring olika system.\nDu beh\u00f6ver allts\u00e5 inte kunna l\u00f6sa alla tekniska problem fr\u00e5n dag ett. Det viktiga \u00e4r att du \u00e4r nyfiken, v\u00e5gar fr\u00e5ga och vill l\u00e4ra dig. Tillsammans med dina kollegor f\u00e5r du den kunskap och st\u00f6ttning du beh\u00f6ver f\u00f6r att v\u00e4xa in i rollen.\nVem \u00e4r du?\nF\u00f6r oss \u00e4r vem du \u00e4r som person viktigare \u00e4n hur mycket IT-erfarenhet du har.\nVi tror att du \u00e4r:\n\nSocial, positiv och serviceminded.\n\n\nTrygg och professionell i kontakt med m\u00e4nniskor.\n\n\nHj\u00e4lpsam och tycker om att skapa en bra kundupplevelse.\n\n\nMogen, ansvarstagande och p\u00e5litlig.\n\n\nNoggrann med tider och dina \u00e5taganden.\n\n\nDriven och tar egna initiativ.\n\n\nNyfiken och har en vilja att l\u00e4ra dig nya saker.\n\n\nL\u00f6sningsorienterad och v\u00e5gar testa dig fram.\n\n\nEn lagspelare som tycker om att samarbeta med andra.\n\n\nIntresserad av att utvecklas och ta mer ansvar \u00f6ver tid.\n\n\nDet \u00e4r en f\u00f6rdel om du \u00e4r en person som v\u00e5gar testa, utforska och l\u00e4ra dig nya saker.\nHar du naturliga ledar- eller utbildaregenskaper eller en ambition att fram\u00f6ver ta st\u00f6rre ansvar ser vi det som ett plus.\nDin bakgrund\nDu beh\u00f6ver inte ha en traditionell IT-bakgrund. Vi \u00e4r minst lika intresserade av personer som har utvecklat sin servicef\u00f6rm\u00e5ga i andra branscher.\nKanske har du arbetat med:\n\nKundtj\u00e4nst eller telefonservice.\n\n\nButik eller f\u00f6rs\u00e4ljning.\n\n\nReception eller administration.\n\n\nHotell, restaurang eller annan service.\n\n\nSupport eller enklare IT-relaterade arbetsuppgifter.\n\n\nEller s\u00e5 \u00e4r du nyutexaminerad fr\u00e5n YH\/universitet och s\u00f6ker ditt f\u00f6rsta jobb.\n\n\nHar du erfarenhet av IT-support eller \u00e4r intresserad av AI \u00e4r det meriterande, men det \u00e4r absolut inte ett krav. Det tekniska kan du l\u00e4ra dig, ditt engagemang, din personlighet och din vilja att utvecklas \u00e4r viktigare.\nM\u00f6jlighet att utvecklas\nVi s\u00f6ker personer som vill stanna, utvecklas och v\u00e4xa tillsammans med organisationen.\nF\u00f6r r\u00e4tt person finns det p\u00e5 sikt goda m\u00f6jligheter att ta st\u00f6rre ansvar och utvecklas vidare inom supportorganisationen. Det kan exempelvis vara mot nya arbetsuppgifter eller framtida roller med mer ansvar.\nVi letar d\u00e4rf\u00f6r efter dig som inte bara s\u00f6ker ett jobb, utan som vill bygga erfarenhet, utvecklas och ta n\u00e4sta steg i karri\u00e4ren.\nViktigt att veta\nRollen kr\u00e4ver att du \u00e4r p\u00e5litlig och tar ansvar f\u00f6r dina arbetstider och arbetsuppgifter. Det viktigt att du \u00e4r p\u00e5 plats och redo att b\u00f6rja arbeta det klockslag som arbetspasset b\u00f6rjar. I supporten s\u00e5 arbetar de 4 olika pass mellan kl 7.00-17.45. \nSom en del av rekryteringsprocessen kommer utdrag ur belastningsregistret att genomf\u00f6ras. F\u00f6r att g\u00e5 vidare i processen beh\u00f6ver belastningsregistret vara utan anm\u00e4rkningar. \u00c4ven ekonomisk kontroll kan komma att genomf\u00f6ras i samband med en eventuell anst\u00e4llning p\u00e5 sikt.\nPlacering: Solna\nK\u00e4nner du igen dig?\nOavsett om du har flera \u00e5rs erfarenhet av kundservice, precis avslutat dina studier eller vill ta steget fr\u00e5n en annan serviceinriktad bransch till IT, vill vi g\u00e4rna h\u00f6ra fr\u00e5n dig.\nDet viktigaste \u00e4r inte vad du redan kan \u2013 utan vem du \u00e4r och vad du vill l\u00e4ra dig.\nVi presenterar kandidater l\u00f6pande, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.\nVid fr\u00e5gor \u00e4r du v\u00e4lkommen att kontakta omar.lordfye@thalamus.se eller tilda.stenmark@thalamus.se.\n\nVi erbjuder dig\nSom anst\u00e4lld hos oss p\u00e5 Thalamus erbjuder vi en trygg anst\u00e4llning med kollektivavtal (IT\/ Telekomavtalet inte bemanningsavtalet), friskv\u00e5rdsbidrag, fast m\u00e5nadsl\u00f6n, pension mm.\nP\u00e5 Thalamus \u00e4r gemenskap en viktig del, vilket g\u00f6r att vi ordnar AW:s samt sommarfest och julbord. D\u00e5 brukar alla konsulter dela erfarenheter och gl\u00e4dje med varandra och oss p\u00e5 kontoret.\n\nDin nya arbetsgivare\nThalamus har funnits i 20 \u00e5r och \u00e4r nu ett stadigt v\u00e4xande l\u00f6nsamt konsult- och rekryteringsf\u00f6retag inom IT & Teknik.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stockholm Central","full_address":null,"city":"Stockholm","country":"SE","latitude":59.368877,"longitude":18.008434},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"11164","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Thalamus IT","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":2,"ai_vendor_counts":{"openai":3,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"omar.lordfye@thalamus.se","images":[],"published_at":"2026-09-18T14:44:06+00:00","expires_at":"2027-03-17T23:59:59+00:00","created_at":"2026-09-19T03:26:27+00:00","updated_at":"2026-09-20T09:28:24+00:00"}}