{"data":{"id":59617,"slug":"kundtjanst-bli-en-del-av-ett-harligt-team","type":"job","title":"Customer Service \u2013 Join Our Amazing Team!","description":"Are you a communication star with an eye for detail? Do you want to be part of a dynamic and growing company? Then this could be the role for you!\n\nWe're now looking for customer service representatives who are passionate about delivering top-notch service while contributing to our client's business success. Our client is an established tech company with a strong customer focus, where quality, service, and customer experience are at the center.\n\nAbout the Role\n\nHandle incoming calls and emails from corporate customers\n\nProvide clear and professional support in the customer's systems\n\nEscalate issues to 2nd line support when needed\n\nIdentify customer needs and contribute with improvement suggestions internally\n\nAbout You\n\nWe'd love to see that you have experience with some form of customer service and communication. You have a strong ability to guide customers in an educational way. You'll have daily contact with customers, so your drive to go the extra mile is very important.\n\nYou are communicative and value collaboration. We also believe you are solution-oriented and view challenges positively. You need to be comfortable with English in both spoken and written form. To thrive in this role, you should have good IT skills, enjoy problem-solving, and preferably have strong computer experience and an ability to quickly learn new systems.\n\nRequirements\n\nExperience working in a service-oriented manner via phone and digital systems\n\nFluent in Swedish and English, both spoken and written\n\nMeritorious\n\nExperience in technical customer service and administration\n\nHesitant about whether you're the perfect fit? Apply anyway! For us, the right attitude, service mindset, and willingness to learn are at least as important as ticking every single box. We'd be happy to receive your application and look forward to telling you more about the role and the team.\n\nStart Date and Scope\n\nThis is a consulting assignment, which means you'll be employed by Hero for the assignment, initially for six months, with a good chance of being hired directly by the client. The assignment can start immediately.\n\nFor questions about the position and process, please contact Klara Andersson at Klara.Andersson@hero.se\n\nBeing a Consultant at Hero \u2013 More Than Just an Assignment\n\nAt Hero, you're never \"just a consultant.\" You're an important part of our team \u2013 someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and development that feels real.\n\nWhen you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates your successes, and stands by you every step of the way.\n\nWe place great emphasis on matching the right person to the right assignment \u2013 not just based on competence, but also on values, drives, and personality. Because when it clicks, that's when the magic happens.\n\nWelcome to Hero!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nst \u2013 bli en del av ett h\u00e4rligt team!","description_original":"\u00c4r du en kommunikativ stj\u00e4rna med ett \u00f6ga f\u00f6r detaljer? Vill du vara en del av ett dynamiskt och v\u00e4xande f\u00f6retag? D\u00e5 kan detta vara rollen f\u00f6r dig!\nNu s\u00f6ker vi kundtj\u00e4nstmedarbetare som brinner f\u00f6r att leverera f\u00f6rstklassig service och samtidigt bidra till v\u00e5r kunds verksamhets framg\u00e5ng. V\u00e5r kund \u00e4r ett etablerat techbolag med starkt kundfokus, d\u00e4r kvalitet, service och kundupplevelse st\u00e5r i centrum.\nOm tj\u00e4nsten\n\nTa emot inkommande samtal och mail fr\u00e5n f\u00f6retagskunder\n\n\nGe tydlig och professionell support i kundens system\n\n\nEskalera \u00e4renden till 2nd line vid behov\n\n\nF\u00e5nga upp kundernas behov och bidra med f\u00f6rb\u00e4ttringsf\u00f6rslag internt\n\n\nOm dig Vi ser g\u00e4rna att du arbetat med n\u00e5gon form av kundservice och kommunikation. Du har en god f\u00f6rm\u00e5ga att guida kunderna p\u00e5 ett pedagogiskt s\u00e4tt. Du kommer att ha daglig kontakt med kunder s\u00e5 din k\u00e4nsla f\u00f6r att g\u00f6ra det lilla extra \u00e4r mycket viktig.\nDu \u00e4r kommunikativ och m\u00e5n om samarbete. Vidare tror vi att du \u00e4r l\u00f6sningsorienterad och ser positivt p\u00e5 de utmaningar du st\u00f6ter p\u00e5. Du beh\u00f6ver \u00e4ven vara bekv\u00e4m med engelska i tal och skrift. F\u00f6r att trivas i rollen b\u00f6r du ha goda datakunskaper, tycka om probleml\u00f6sning samt g\u00e4rna ha god datorvana och l\u00e4tt f\u00f6r att l\u00e4ra dig nya system.\nKrav\n\nVan att arbeta serviceinriktat via telefon och digitala system.\n\n\nFlytande i svenska och engelska b\u00e5de i tal och skrift\n\n\nMeriterande\n\nErfarenhet av teknisk kundtj\u00e4nst och administration\n\n\nTvekar du p\u00e5 om du \u00e4r helt r\u00e4tt person f\u00f6r rollen? S\u00f6k \u00e4nd\u00e5! F\u00f6r oss \u00e4r r\u00e4tt inst\u00e4llning, servicek\u00e4nsla och vilja att l\u00e4ra minst lika viktigt som att pricka in alla krav. Vi tar g\u00e4rna emot din ans\u00f6kan och ser fram emot att ber\u00e4tta mer om rollen och teamet.\n Tilltr\u00e4de och omfattning Detta \u00e4r ett konsultuppdrag vilket betyder att du blir anst\u00e4lld av Hero f\u00f6r uppdraget, initialt sex m\u00e5nader, med god chans till \u00f6verrekrytering till kunden. Start f\u00f6r uppdraget \u00e4r omg\u00e5ende.\nF\u00f6r fr\u00e5gor om tj\u00e4nsten och processen v\u00e4nligen kontakta Klara Andersson p\u00e5 Klara.Andersson@hero.se\nAtt vara konsult hos Hero \u2013 mer \u00e4n bara ett uppdrag\nHos Hero \u00e4r du aldrig \"bara en konsult\". Du \u00e4r en viktig del av v\u00e5rt team \u2013 n\u00e5gon vi litar p\u00e5, satsar p\u00e5 och bygger l\u00e5ngsiktiga relationer med. Vi tror p\u00e5 n\u00e4ra dialog, schyssta villkor och utveckling som k\u00e4nns p\u00e5 riktigt.\nN\u00e4r du arbetar med oss f\u00e5r du trygghet, frihet och tillg\u00e5ng till n\u00e5gra av de mest sp\u00e4nnande uppdragen i Stockholmsomr\u00e5det. Men lika viktigt: du f\u00e5r en partner som ser dig, f\u00f6ljer upp, firar framg\u00e5ngar och st\u00e5r bakom dig hela v\u00e4gen.\nVi l\u00e4gger stor vikt vid att matcha r\u00e4tt person till r\u00e4tt uppdrag \u2013 inte bara utifr\u00e5n kompetens, utan ocks\u00e5 v\u00e4rderingar, drivkrafter och personlighet. F\u00f6r n\u00e4r det klickar, d\u00e5 h\u00e4nder det magiska.\nV\u00e4lkommen till Hero!","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"112 46","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336482970291,"longitude":18.031034538185},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Hero AB","postcode":"11246","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.hero.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Hero","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":14,"ai_views_count":21,"bot_views_count":1,"ai_vendor_counts":{"meta":6,"other":6,"openai":5,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"klara.andersson@hero.se","images":[],"published_at":"2026-04-08T21:45:05+00:00","expires_at":"2026-10-05T23:59:59+00:00","created_at":"2026-06-21T04:50:07+00:00","updated_at":"2026-09-22T02:42:29+00:00"}}