{"data":{"id":151528,"slug":"kundtjanst-umea","type":"job","title":"Customer Service - Ume\u00e5","description":"About Bahnhof\nBahnhof is an internet and telecommunications operator. We produce broadband services and cloud services in data centers for businesses and individuals. We are driven by a strong belief in the possibilities of technology. On many issues, we are deeply engaged in how technology affects society in various ways. We have a focus that means we protect privacy and freedom on the internet.\n\nAbout You\nBahnhof is growing with almost 30,000 new customers per year, and it is important to provide all customers with the best possible service. That's why we're looking for you\u2014someone who is passionate about service and technology and who would love to be Bahnhof's voice on the phone. We're guessing you're a positive person who gets excited about finding problems and then fixing them. You enjoy explaining things and have the ability to make the difficult simple. If you have worked with technical issues before or if you have a technical interest and networking knowledge, that's a plus, but absolutely not a requirement. We see it as an advantage if you have at least upper secondary education. Of course, you also have the ability to maintain confidentiality and company secrets within the company\u2014Bahnhof is a strong advocate for privacy and confidentiality!\n\nYour Tasks\nBahnhof is expanding and is looking for three people for the customer service department in Borl\u00e4nge who will work with both delivery administration and customer support for private customers. You are the person our private customers call when they need technical help, for example if their internet connection is not working as it should, or when they want to know the status of their internet delivery. You will handle troubleshooting for broadband, IP telephony, IP TV, email, antivirus, and VPN. Together with the customer, you will go through, for example, home networks and other equipment. The questions can be of varying nature and difficulty, but don't worry! We'll make sure you know everything you need to know before you start taking calls. Your first week with us will consist of training, both theoretical and practical. You will receive an overview of Bahnhof's products and services, listen to calls, and fairly quickly you will get to take your own calls. Of course, you will have a person from support at your side whom you can ask if you have questions. You will also have access to our technical \"in-house guide\" where we have collected several years of knowledge about various technical equipment and solutions.\n\nApplication\nEmail your application to ansokan@bahnhof.se no later than September 12, 2026, and name the email \"Customer Service Ume\u00e5\".","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nst - Ume\u00e5","description_original":"Om Bahnhof\nBahnhof \u00e4r en internet- och telekomoperat\u00f6r. Vi producerar bredbandstj\u00e4nster och molntj\u00e4nster i datahallar till f\u00f6retag och privatpersoner. Vi drivs av en brinnande tro p\u00e5 teknikens m\u00f6jligheter. I m\u00e5nga fr\u00e5gor \u00e4r vi djupt engagerade i hur tekniken p\u00e5verkar samh\u00e4llet p\u00e5 olika s\u00e4tt. Vi har ett fokus som inneb\u00e4r att vi v\u00e4rnar f\u00f6r integritet och frihet p\u00e5 n\u00e4tet.\nOm dig\nBahnhof v\u00e4xer med n\u00e4stan 30 000 nya kunder per \u00e5r och det \u00e4r viktigt att ge alla kunder b\u00e4sta m\u00f6jliga service. D\u00e4rf\u00f6r s\u00f6ker vi dig som brinner f\u00f6r service och teknik och som g\u00e4rna vill vara Bahnhofs r\u00f6st i luren. Vi gissar att du \u00e4r en positiv person som g\u00e5r ig\u00e5ng p\u00e5 att hitta fel f\u00f6r att sedan g\u00f6ra n\u00e5got \u00e5t dem. Du gillar att f\u00f6rklara och har f\u00f6rm\u00e5gan att g\u00f6ra det sv\u00e5ra enklare. Om du har jobbat med tekniska fr\u00e5gor f\u00f6rut eller om du har ett tekniskt intresse och n\u00e4tverkskunskaper \u00e4r det meriterande, men absolut inget krav. Vi ser det som en f\u00f6rdel om du har minst gymnasiekompetens. Sj\u00e4lvklart har du \u00e4ven f\u00f6rm\u00e5gan att h\u00e5lla f\u00f6rtroenden och f\u00f6retagshemligheter inom bolaget - Bahnhof \u00e4r en stark f\u00f6respr\u00e5kare av integritet och sekretess!\nDina arbetsuppgifter\nBahnhof expanderar och letar efter fem personer till kundtj\u00e4nstavdelningen i Ume\u00e5 som b\u00e5de kommer arbeta med leveransadministration och kundsupport\u00e4renden f\u00f6r privatkunder. Du \u00e4r personen som v\u00e5ra privatkunder ringer till n\u00e4r de beh\u00f6ver teknisk hj\u00e4lp, t ex om internetanslutningen inte fungerar som den ska, eller n\u00e4r de undrar om status f\u00f6r deras internetleverans. Du kommer hantera fels\u00f6kning av bredband, IP-telefoni, IP-tv, e-post, anti-virus och VPN. Tillsammans med kunden g\u00e5r ni igenom t ex hemman\u00e4tverk och annan utrustning. Fr\u00e5gorna kan vara av varierande karakt\u00e4r och sv\u00e5righetsgrad, men oroa dig inte! Vi ser till att du kan allt du beh\u00f6ver veta innan du b\u00f6rjar ta samtal. Din f\u00f6rsta vecka hos oss kommer best\u00e5 av utbildning, b\u00e5de teoretisk och praktisk. Du kommer f\u00e5 en genomg\u00e5ng av Bahnhofs produkter och tj\u00e4nster, lyssna p\u00e5 samtal, och ganska snart kommer du f\u00e5 ta dina egna samtal. Sj\u00e4lvklart har du en person fr\u00e5n supporten vid din sida som du kan fr\u00e5ga n\u00e4r du undrar n\u00e5got. Du kommer \u00e4ven ha tillg\u00e5ng till v\u00e5r tekniska \u201dinhouse-guide\u201d d\u00e4r vi har samlat flera \u00e5rs kunskap om olika tekniska prylar och l\u00f6sningar.\nAns\u00f6kan\nMejla din ans\u00f6kan till ansokan@bahnhof.se senast den 12 September 2026, och d\u00f6p mejlet till \u201cKundtj\u00e4nst Ume\u00e5\u201d.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"R\u00e5dhusesplanaden 17D","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.829392467756,"longitude":20.264801994287},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"Bahnhof AB (publ)","postcode":"90328","positions":5,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/bahnhof.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Julia  Polz","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bahnhof AB Publ","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ansokan@bahnhof.se","images":[],"published_at":"2026-08-13T08:30:25+00:00","expires_at":"2026-09-12T23:59:59+00:00","created_at":"2026-08-15T03:25:19+00:00","updated_at":"2026-08-17T03:12:35+00:00"}}