{"data":{"id":221890,"slug":"kundtjansthandlaggareprovforrattare-i-skovde","type":"job","title":"Customer Service Representative\/Examiner in Sk\u00f6vde","description":"As a Customer Service Representative at Trafikverket, you will help make everyday life easier for residents and businesses throughout Sweden. You'll do this by contributing to the important work of traffic safety.\nAre you service-oriented and enjoy meeting new people? Then this could be your next job!\nJob Responsibilities\nOur task at Driver Testing is to conduct exams in the driving license and professional transportation sectors. Together with your colleagues, you will ensure that every customer feels welcome, receives clear information, and has the best conditions to demonstrate their knowledge.\nThe work is varied and the team rotates between tasks throughout the day. In your daily work, you will meet many different customers. Customer service and clear communication are therefore important parts of your role. At times the work involves a fast pace, but at other times a slower pace, so you need to be comfortable with that. Regardless of pace, it means taking initiative and acting independently by seeing what needs to be done, tackling tasks, and finding solutions to problems that arise without always needing detailed instructions.\nYour responsibilities include\nperforming the government function of conducting knowledge exams in groups, individually, and sometimes with an interpreter\nreception work such as scheduling appointments, ID verification, and handling customer matters\nadministration of driving license photos in connection with driving tests and driving license renewals\nindependently managing and troubleshooting the organization's digital systems and technical equipment, as well as handling and reporting IT-related problems\ndriving the organization's vehicles safely and responsibly, for example when transporting to and from repair shops for service and tire changes\nwhen necessary, traveling and driving to other locations to perform work tasks within Driver Testing operations\nother administrative tasks\n\nYour shifts will be scheduled during office hours. We are open at the reception between 08:00-16:30, except on Mondays when we close at 18:00 and on Fridays at 15:00. Work at our reception locations in Mariestad and Lidk\u00f6ping occurs weekly.\nQualifications\nWho Are You?\nYou will be our face to the outside world and the first person many of our customers meet. Therefore, it is important that you are confident and professional in your interactions and find it easy to build trust. This also means being able to give clear information and stand firm on applicable rules and procedures, even when the information is not what the customer wishes to hear.\nTo succeed in this position, you have strong initiative and work independently by seeing what needs to be done, where you can prioritize and act without always needing detailed instructions. You enjoy varying work pace throughout the day and can take your own initiative even during quieter periods. When problems arise, you have good analytical problem-solving skills and seek solutions in a structured way.\nYou also have good collaboration skills and actively contribute to making the work function as a whole. You have the ability to see what the situation requires and where you are best needed at any given moment.\nTo be considered for this position, you must\nhave completed upper secondary education\nbe at least 23 years old, which is the minimum age for conducting knowledge exams according to the Transport Agency's regulations on authorization to conduct exams\nhave approximately one year of current and relevant work experience with physical customer interactions, such as in reception\/customer service\/information desk with frequent customer contact\nhave good knowledge of Swedish in speech and writing\nhave good knowledge of English in speech\nhave very good digital competence and good knowledge of Microsoft 365, for example Outlook and Word\nhave good technical understanding and experience independently troubleshooting and solving common IT and technical problems\nhave a driver's license for a manual transmission passenger car\nhave current and good driving experience and be comfortable driving a passenger car in various traffic environments and under varying conditions\nhave experience speaking in front of groups and be comfortable with it\nhave experience working in a government agency\nAdditional Information\nIn this recruitment, web-based tests and possibly a work sample will be used as part of the selection process. We plan to hold digital interviews during week 44.\nThe position is based in Sk\u00f6vde.\nTo ensure you don't miss important information about your application, you need to keep yourself updated via Min karri\u00e4rsida! We primarily use email (from email address: noreply@heroma.se) for sending notifications and calls. Check your inbox and also spam\/SPAM regularly during this period to make sure you receive all information from us! You can also advantageously add that email address to your email contacts.\nApplication\nThe questions you will answer when you submit your application will form the basis for the initial selection we make. If nothing else is stated in the ad, we would like you to attach your CV. We have stopped requesting cover letters because we do not include them as part of the selection materials. If you have protected personal information, you should contact the responsible manager for the recruitment so that your application is handled according to special procedures. You will find the manager's name and contact information in the ad.\nAt Driver Testing at Trafikverket, you contribute to ensuring traffic safety and environmental awareness on Sweden's roads. Our task is to conduct exams in the driving license and professional transportation sectors. It is with us that the dream of getting a driver's license and the opportunities it creates can be realized. It is we who ensure that all customers feel welcome, receive clear information, and have the best conditions to demonstrate their knowledge.\nAt Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone feels comfortable and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nsthandl\u00e4ggare\/provf\u00f6rr\u00e4ttare i Sk\u00f6vde","description_original":"Som Kundtj\u00e4nsthandl\u00e4ggare p\u00e5 Trafikverket \u00e4r du med och underl\u00e4ttar vardagen f\u00f6r inv\u00e5nare och f\u00f6retagare i hela Sverige. Det g\u00f6r du genom att bidra i det viktiga arbetet med trafiks\u00e4kerhet.\n\u00c4r du serviceinriktad och tycker om att m\u00f6ta nya m\u00e4nniskor? D\u00e5 kan det h\u00e4r vara ditt nya jobb!\nArbetsuppgifter\nV\u00e5r uppgift p\u00e5 F\u00f6rarprov \u00e4r att genomf\u00f6ra prov inom k\u00f6rkorts- och yrkestrafikomr\u00e5det. Tillsammans med dina kollegor bidrar du till att varje kund k\u00e4nner sig v\u00e4lkommen, f\u00e5r tydlig information och de b\u00e4sta f\u00f6ruts\u00e4ttningarna att visa sina kunskaper.\nArbetet \u00e4r varierat och i gruppen roterar ni mellan uppgifterna under dagen. I ditt dagliga arbete kommer du att m\u00f6ta m\u00e5nga olika kunder. Bem\u00f6tande och tydlig information \u00e4r d\u00e4rf\u00f6r viktiga delar i ditt arbete. Tidvis inneb\u00e4r arbetet h\u00f6gt tempo, men periodvis \u00e4ven l\u00e5gt tempo, s\u00e5 du beh\u00f6ver trivas med det. Oavsett tempo inneb\u00e4r det att ta initiativ och agera sj\u00e4lvst\u00e4ndigt genom att se vad som beh\u00f6ver g\u00f6ras, ta tag i uppgifter och s\u00f6ka l\u00f6sningar p\u00e5 problem som uppst\u00e5r utan att alltid beh\u00f6va tydliga instruktioner.\nI arbetsuppgifterna ing\u00e5r bland annat\u00a0\u00a0\nmyndighetsuppdraget att f\u00f6rr\u00e4tta kunskapsprov b\u00e5de i grupp, individuellt och ibland med tolk\nreceptionsarbete s\u00e5som tidsbokningar, ID-kontroll och kund\u00e4renden\nadministration av k\u00f6rkortsfoto i samband med k\u00f6rkortsprov och f\u00f6rnyelse av k\u00f6rkort\natt sj\u00e4lvst\u00e4ndigt hantera och vid behov fels\u00f6ka verksamhetens digitala system och tekniska utrustning samt hantera och felanm\u00e4la IT-relaterade problem\natt framf\u00f6ra verksamhetens fordon p\u00e5 ett s\u00e4kert och ansvarsfullt s\u00e4tt, exempelvis vid transport till och fr\u00e5n verkstad f\u00f6r service och d\u00e4ckbyte\natt vid behov resa och k\u00f6ra till andra orter f\u00f6r att utf\u00f6ra arbetsuppgifter inom F\u00f6rarprovs verksamhet\n\u00f6vriga administrativa arbetsuppgifter\n\nDina pass kommer att f\u00f6rl\u00e4ggas inom kontorets \u00f6ppettider. Vi har \u00f6ppet i receptionen mellan kl.08.00-16:30, f\u00f6rutom p\u00e5 m\u00e5ndagar d\u00e5 vi st\u00e4nger kl.18.00 och p\u00e5 fredagar kl.15:00. Arbete p\u00e5 v\u00e5ra mottagningsorter, Mariestad och Lidk\u00f6ping f\u00f6rekommer veckovis.\nKvalifikationer\nVem \u00e4r du?\nDu kommer att vara v\u00e5rt ansikte ut\u00e5t och den f\u00f6rsta personen som m\u00e5nga av v\u00e5ra kunder m\u00f6ter. D\u00e4rf\u00f6r \u00e4r det viktigt att du \u00e4r trygg och professionell i ditt bem\u00f6tande och har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende. Det inneb\u00e4r vidare att kunna ge tydliga besked och st\u00e5 fast vid g\u00e4llande regler och f\u00f6rh\u00e5llningss\u00e4tt, \u00e4ven n\u00e4r beskedet inte alltid \u00e4r det kunden \u00f6nskar.\nF\u00f6r att lyckas i tj\u00e4nsten har du god initiativf\u00f6rm\u00e5ga och arbetar sj\u00e4lvg\u00e5ende genom att se vad som beh\u00f6ver g\u00f6ras, d\u00e4r du kan prioritera och agera utan att alltid beh\u00f6va tydliga instruktioner. Du trivs med att arbetstempot kan variera under dagen och kan ta egna initiativ \u00e4ven under lugnare perioder. N\u00e4r problem uppst\u00e5r har du en god analytisk probleml\u00f6sningsf\u00f6rm\u00e5ga och s\u00f6ker l\u00f6sningar p\u00e5 ett strukturerat s\u00e4tt.\nVidare har du god samarbetsf\u00f6rm\u00e5ga och bidrar aktivt till att arbetet fungerar som helhet. Du har f\u00f6rm\u00e5ga att se vad situationen kr\u00e4ver och var du b\u00e4st beh\u00f6vs f\u00f6r stunden.\nF\u00f6r att vara aktuell f\u00f6r tj\u00e4nsten kr\u00e4vs att du\nhar en avslutad gymnasieutbildning\n\u00e4r minst 23 \u00e5r, vilket \u00e4r l\u00e4gsta \u00e5lder f\u00f6r att f\u00e5 f\u00f6rr\u00e4tta kunskapsprov enligt Transportstyrelsens f\u00f6reskrift om f\u00f6rordnande att f\u00f6rr\u00e4tta prov\nhar n\u00e5got \u00e5rs aktuell och relevant arbetslivserfarenhet av fysiska kundm\u00f6ten, som exempelvis i reception\/kundtj\u00e4nst\/informationsdisk med frekventa kundkontakter\nhar goda kunskaper i svenska i tal och skrift\nhar goda kunskaper i engelska i tal\nhar mycket god digital kompetens och goda kunskaper i Microsoft 365, exempelvis Outlook och Word\nhar god teknisk f\u00f6rst\u00e5else och erfarenhet av att sj\u00e4lvst\u00e4ndigt fels\u00f6ka och l\u00f6sa vanligt f\u00f6rekommande IT- och teknikproblem\nhar k\u00f6rkort f\u00f6r manuellt v\u00e4xlad personbil\nhar aktuell och god k\u00f6rvana samt \u00e4r trygg med att framf\u00f6ra personbil i olika trafikmilj\u00f6er och under varierande f\u00f6rh\u00e5llanden\nhar erfarenhet av att tala inf\u00f6r grupp och \u00e4r bekv\u00e4m med det\nhar erfarenhet av arbete inom myndighet\n\u00d6vrig information\nI denna rekrytering anv\u00e4nds webbaserade tester och eventuellt arbetsprov som en del i urvalet. Vi planerar att h\u00e5lla digitala intervjuer under vecka 44. \nTj\u00e4nstens placeringsort \u00e4r Sk\u00f6vde.\nF\u00f6r att undvika att du missar viktig information om din ans\u00f6kan beh\u00f6ver du se till att h\u00e5lla dig uppdaterad via Min karri\u00e4rsida! Vi anv\u00e4nder fr\u00e4mst mail (fr\u00e5n mejladress: noreply@heroma.se) f\u00f6r att g\u00f6ra utskick och kallelser. Kolla din inkorg och \u00e4ven skr\u00e4ppost\/SPAM regelbundet under denna tid f\u00f6r att vara s\u00e4ker p\u00e5 att du f\u00e5r all information fr\u00e5n oss! Du kan med f\u00f6rdel \u00e4ven l\u00e4gga till den mejladressen i dina mejlkontakter.\nAns\u00f6kan\nDe fr\u00e5gor som du f\u00e5r besvara n\u00e4r du skickar in din ans\u00f6kan kommer att ligga till grund f\u00f6r det f\u00f6rsta urvalet vi g\u00f6r.\u00a0Om det inte st\u00e5r n\u00e5got annat i annonsen vill vi att du bifogar ditt CV. Vi har slutat beg\u00e4ra in personligt brev eftersom vi inte har med det som del av urvalsunderlaget. Om du har skyddade personuppgifter ska du kontakta ansvarig chef f\u00f6r rekryteringen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner. Du hittar namn och kontaktuppgifter till chefen i annonsen.\nHos F\u00f6rarprov p\u00e5 Trafikverket bidrar du till att s\u00e4kerst\u00e4lla trafiks\u00e4kerheten och milj\u00f6medvetenheten p\u00e5 Sveriges v\u00e4gar. V\u00e5r uppgift \u00e4r att genomf\u00f6ra prov inom k\u00f6rkorts- och yrkestrafikomr\u00e5det. Det \u00e4r hos oss som dr\u00f6mmen om ett k\u00f6rkort och de m\u00f6jligheter som det skapar kan f\u00f6rverkligas. Det \u00e4r vi som g\u00f6r s\u00e5 att alla kunder k\u00e4nner sig v\u00e4lkomna, f\u00e5r tydlig information och de b\u00e4sta f\u00f6ruts\u00e4ttningarna att visa sina kunskaper.\nP\u00e5 Trafikverket jobbar vi med att g\u00f6ra Sverige n\u00e4rmare. Vi tror p\u00e5 att en f\u00f6rening av olika erfarenheter, bakgrunder och perspektiv \u00e4r den b\u00e4sta grunden f\u00f6r att bygga en arbetsplats fri fr\u00e5n diskriminering och en milj\u00f6 d\u00e4r alla trivs och g\u00f6r sitt b\u00e4sta. Vi tror p\u00e5 m\u00e5ngfald d\u00e4r den gemensamma n\u00e4mnaren \u00e4r p\u00e5litlighet, engagemang och mod. F\u00f6r det \u00e4r s\u00e5 vi b\u00e4st representerar v\u00e5rt samh\u00e4lle.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ort enligt annonsen","full_address":null,"city":"Ort enligt annonsen","country":"SE","latitude":58.390278,"longitude":13.846121},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Trafikverket","postcode":"00000","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.trafikverket.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Mats Hamberg","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Trafikverket - F\u00f6rarprov","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0101240523","owner_email":"mats.hamberg@trafikverket.se","images":[],"published_at":"2026-09-18T14:12:50+00:00","expires_at":"2026-10-08T23:59:59+00:00","created_at":"2026-09-19T03:25:50+00:00","updated_at":"2026-09-19T03:45:12+00:00"}}