{"data":{"id":153255,"slug":"kundtjanstmedarbetare-30","type":"job","title":"Customer Service Representative","description":"Do you have customer service experience? Do you enjoy a role where you can combine service with technical advice and customer interaction? Then this might be the opportunity for you! Read on and apply today!\n\nIn your role as a Customer Service Representative at Nordhem, you will be an important part of the company's customer service function. You will work closely with both retailers, installers, and end customers and be responsible for delivering the highest quality service. At Nordhem, customer service is a central part of our customer offering and something we value highly. Therefore, you will be an important part of the customer experience and have the opportunity to make a difference in your interactions with our customers and partners.\n\nYou will be working at our head office in S\u00e4r\u00f6, Gothenburg.\n\nYour main responsibilities:\nHandle incoming customer inquiries via phone and email\nManage complaint cases from start to finish\nAnswer product and technical questions related to plumbing, construction, and electrical work\nRegister and follow up on orders as well as handle returns and invoice inquiries\nProvide support to both retailers and end customers\n\nTo succeed in this role, we believe you have:\nExperience in customer service and complaint handling\nGood technical understanding and interest in construction and plumbing-related matters\nGood administrative skills and system proficiency\nAbility to communicate professionally both on the phone and via email\nExperience from the construction, plumbing, or bathroom industry is a merit\n\nWe are looking for someone who is confident, service-oriented, and solution-focused. You have an easy time building trust with customers, are structured in your approach, and enjoy having many points of contact. You are experienced in handling both simple and more complex customer cases and are driven by finding solutions that create satisfied customers. At the same time, you are unpretentious, engaged, and enjoy contributing to a positive team.\n\nNordhem offers you:\nA long-term role in a growing and family-oriented company\nAn engaged team with short decision-making paths and high trust between employees\nGreat opportunities to influence and develop working methods within customer service\n\nCustomer service is a central part of Nordhem's customer offering and something we place great emphasis on.\n\nDoes this sound like the right opportunity for you? Submit your application and CV today! In this recruitment, Nordhem is working with the recruitment company Jobway. For questions, contact recruiter Celina Sundberg at celina.sundberg@jobway.se. Selection is ongoing \u2013 the position may be filled before the final application deadline. Your application will be treated confidentially.\n\nAbout Nordhem V\u00e4rme AB\nNordhem is a family-owned and growing company with headquarters and warehouse in S\u00e4r\u00f6. The company operates the brands Nordhem and StudioNord and develops bathroom products with a focus on design, quality, and innovation. With approximately 18 employees, modern facilities, and short decision-making paths, Nordhem offers a workplace where engagement, responsibility, and customer focus are central.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare","description_original":"Har du erfarenhet av kundservice? Trivs du i en roll d\u00e4r du f\u00e5r kombinera service med teknisk r\u00e5dgivning och kundkontakt? D\u00e5 kan detta vara m\u00f6jligheten f\u00f6r dig! L\u00e4s vidare och ans\u00f6k redan idag!\nI rollen som Kundtj\u00e4nstmedarbetare hos Nordhem blir du en viktig del av f\u00f6retagets kundservicefunktion. Du arbetar n\u00e4ra b\u00e5de \u00e5terf\u00f6rs\u00e4ljare, installat\u00f6rer och slutkunder och ansvarar f\u00f6r att leverera service av h\u00f6gsta kvalitet. P\u00e5 Nordhem \u00e4r kundservice en central del av v\u00e5rt kunderbjudande och n\u00e5got vi v\u00e4rdes\u00e4tter h\u00f6gt. D\u00e4rf\u00f6r blir du en viktig del av kundupplevelsen och f\u00e5r m\u00f6jlighet att g\u00f6ra skillnad i kontakten med v\u00e5ra kunder och partners.\nArbetsomr\u00e5det kommer att vara p\u00e5 v\u00e5rt huvudkontor i S\u00e4r\u00f6, G\u00f6teborg. \nDina huvudsakliga arbetsuppgifter:\nHantera inkommande kund\u00e4renden via telefon och mejl\nAnsvara f\u00f6r reklamations\u00e4renden fr\u00e5n start till avslut\nBesvara produkt- och teknikrelaterade fr\u00e5gor inom VVS, bygg och el\nRegistrera och f\u00f6lja upp order samt hantera returer och fakturafr\u00e5gor\nGe support till b\u00e5de \u00e5terf\u00f6rs\u00e4ljare och slutkunder\n\nF\u00f6r att lyckas i rollen tror vi att du har:\nErfarenhet av kundservice och reklamationshantering\nGod teknisk f\u00f6rst\u00e5else och intresse f\u00f6r bygg- och VVS-relaterade fr\u00e5gor\nGod administrativ f\u00f6rm\u00e5ga och systemvana\nF\u00f6rm\u00e5ga att kommunicera professionellt i b\u00e5de telefon och mejl\nErfarenhet fr\u00e5n bygg-, VVS- eller badrumsbranschen \u00e4r meriterande\n\nVi s\u00f6ker dig som \u00e4r trygg, serviceinriktad och l\u00f6sningsorienterad. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende hos kunder, \u00e4r strukturerad i ditt arbetss\u00e4tt och trivs med att ha m\u00e5nga kontaktytor. Du \u00e4r van att hantera b\u00e5de enkla och mer komplexa kund\u00e4renden och drivs av att hitta l\u00f6sningar som skapar n\u00f6jda kunder. Samtidigt \u00e4r du prestigel\u00f6s, engagerad och tycker om att bidra till ett positivt team.\nNordhem erbjuder dig:\nEn l\u00e5ngsiktig roll i ett v\u00e4xande och familj\u00e4rt f\u00f6retag\nEtt engagerat team med korta beslutsv\u00e4gar och h\u00f6g tillit mellan medarbetarna.\nStora m\u00f6jligheter att p\u00e5verka och utveckla arbetss\u00e4tt inom kundservice\n\nKundservice \u00e4r en central del av Nordhems kunderbjudande och n\u00e5got vi l\u00e4gger stor vikt vid.\nL\u00e5ter detta som r\u00e4tt m\u00f6jlighet f\u00f6r dig? Skicka in din ans\u00f6kan och CV redan idag! I denna rekrytering samarbetar Nordhem med rekryteringsf\u00f6retaget Jobway. Vid fr\u00e5gor, kontakta rekryterare Celina Sundberg p\u00e5 celina.sundberg@jobway.se. Urval sker l\u00f6pande \u2013 tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag. Din ans\u00f6kan behandlas konfidentiellt.\nOm Nordhem V\u00e4rme AB Nordhem \u00e4r ett familje\u00e4gt och v\u00e4xande f\u00f6retag med huvudkontor och lager i S\u00e4r\u00f6. F\u00f6retaget driver varum\u00e4rkena Nordhem och StudioNord och utvecklar badrumsprodukter med fokus p\u00e5 design, kvalitet och innovation. Med cirka 18 medarbetare, moderna lokaler och korta beslutsv\u00e4gar erbjuder Nordhem en arbetsplats d\u00e4r engagemang, ansvar och kundfokus st\u00e5r i centrum.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Gamla S\u00e4r\u00f6v\u00e4gen 37","full_address":null,"city":"S\u00e4r\u00f6","country":"SE","latitude":57.525482206888,"longitude":11.966114607257},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Jobway AB","postcode":"42941","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Celina Sundberg","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Norhem V\u00e4rme ","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46703943832","owner_email":"celina.sundberg@jobway.se","images":[],"published_at":"2026-08-13T07:59:00+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-08-15T03:34:20+00:00","updated_at":"2026-08-20T02:54:16+00:00"}}