{"data":{"id":165019,"slug":"kundtjanstmedarbetare-32","type":"job","title":"Customer Service Representative","description":"Job Description\nAre you a good communicator who thrives on solving customer problems? Do you have a passion for delivering excellent service and are you quick and efficient when answering customer inquiries via phone, email, and chat? Randstad is now seeking engaged employees for our customer support team at DSV \u2013 one of the world's leading companies in transport and logistics.\n\n\n\nAs a customer service representative, you will be the face of the company and a crucial link between DSV and their customers, both individuals and businesses. You will be responsible for handling incoming requests via phone, email, and chat, serving as the customer's first point of contact. The role involves professionally and attentively navigating questions ranging from shipment status and bookings to complaints and logistics operations.\nYour focus will be on delivering high-quality support, ensuring every customer feels valued and well-treated. By combining your administrative skills with a solution-oriented approach, you will help maintain and strengthen DSV's strong customer relationships.\nWorking hours follow DSV's business hours, 07:00-17:00 weekdays.\n\n\n\nWe are looking for a collaborative person with strong communication skills. You are passionate about delivering excellent service by being attentive and accessible to customers. You are organized, thorough, and can prioritize and think solutions-oriented even during busy times. As a person, you are positive, engaged, and have a natural instinct for service. You stay calm under pressure and always work goal-oriented to deliver the best possible results.\nAs a consultant at Randstad, you are employed by us and work on assignment with our client. We offer collective agreements, wellness benefits, occupational health services, and insurance. You will also receive discounts on gym memberships and opportunities to expand your skills through varied assignments. We offer a supportive work environment where you develop and build a strong resume.\n\n\n\nSelection will be ongoing and the position may be filled before the final application deadline.\nQuestions? Please contact us at talent.center@randstad.se\nFor Randstad, it is important that all talent in the labor market is utilized. We welcome all applicants and strive for diversity.\n\nResponsibilities\nAnswer and resolve issues via incoming calls, emails, and chat messages\nProvide professional and friendly support to resolve customer inquiries\nCollaborate with other departments to resolve customer-related matters\nAdministration and documentation\nMaintain customer relationships\n\n\nQualifications\nExperience from service roles such as retail or customer service\nInterest in working and communicating with people\nGood computer and systems skills\nStrong knowledge of both Swedish and English\nCompleted secondary education\n\nAn advantage for this position is that you have a driver's license and access to a car\n\nExperience\nCustomer Service\r\n\r\nAbout the Company\n\nDSV Road AB","language":"sv","is_translated":true,"title_original":"Kundtja\u0308nstmedarbetare","description_original":"Arbetsbeskrivning\n\u00c4r du en god kommunikat\u00f6r som trivs med att vara den som l\u00f6ser kundernas problem? Brinner du f\u00f6r att ge god service, \u00e4r snabb och effektiv n\u00e4r det kommer till att besvara kunders fr\u00e5gor via telefon, e-post och chatt?\u00a0Vi p\u00e5 Randstad s\u00f6ker nu engagerade medarbetare till v\u00e5r kundsupport hos DSV \u2013 en av v\u00e4rldens ledande akt\u00f6rer inom transport och logistik.\n\n\n\nI rollen som kundservicemedarbetare blir du ansiktet ut\u00e5t och en avg\u00f6rande l\u00e4nk mellan DSV och deras kunder som \u00e4r b\u00e5de privatpersoner och f\u00f6retagskunder. Du ansvarar f\u00f6r att hantera inkommande \u00e4renden via telefon, e-post och chatt, d\u00e4r du agerar som kundens f\u00f6rsta kontaktpunkt. Uppdraget inneb\u00e4r att du med professionalitet och lyh\u00f6rdhet navigerar genom fr\u00e5gor som r\u00f6r allt fr\u00e5n s\u00e4ndningsstatus och bokningar till reklamationer och logistiska fl\u00f6den.\nDitt fokus ligger p\u00e5 att leverera h\u00f6gkvalitativ support d\u00e4r du s\u00e4kerst\u00e4ller att varje kund k\u00e4nner sig prioriterad och v\u00e4l bem\u00f6tt. Genom att kombinera din administrativa skicklighet med en l\u00f6sningsorienterad inst\u00e4llning bidrar du till att bibeh\u00e5lla och st\u00e4rka DSV:s starka kundrelationer.\nArbetstiden f\u00f6ljer DSVs \u00f6ppettider, 07.00-17.00 vardagar.\u00a0\n\n\n\nVi s\u00f6ker en samarbetsvillig person med god kommunikationsf\u00f6rm\u00e5ga. Du brinner f\u00f6r att ge god service genom att vara lyh\u00f6rd och tillg\u00e4nglig f\u00f6r kunden. Du \u00e4r \u00e4ven strukturerad och noggrann och kan prioritera och vara l\u00f6sningsorienterad \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt. Som person \u00e4r du positiv, engagerad och har en naturlig fingertoppsk\u00e4nsla f\u00f6r service. Du \u00e4r stresst\u00e5lig n\u00e4r det hettar till och arbetar alltid m\u00e5linriktat f\u00f6r att leverera b\u00e4sta m\u00f6jliga resultat.\nSom konsult hos Randstad \u00e4r du anst\u00e4lld av oss och jobbar ute hos v\u00e5r kund. Vi erbjuder kollektivavtal, friskv\u00e5rdsbidrag, f\u00f6retagsh\u00e4lsov\u00e5rd och f\u00f6rs\u00e4kringar. Du f\u00e5r \u00e4ven rabatter p\u00e5 tr\u00e4ningskort och m\u00f6jligheter att bredda din kompetens genom varierande uppdrag. Vi erbjuder en st\u00f6ttande arbetsmilj\u00f6 d\u00e4r du utvecklas och bygger ett starkt CV.\n\n\n\nUrval kommer att ske l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\u00a0\nFr\u00e5gor? Kontakta g\u00e4rna oss p\u00e5 talent.center@randstad.se\nF\u00f6r Randstad \u00e4r det viktigt att all kompetens p\u00e5 arbetsmarknaden tillvaratas. Vi v\u00e4lkomnar alla s\u00f6kande och efterstr\u00e4var m\u00e5ngfald.\n\nAnsvarsomr\u00e5den\nDu besvarar och l\u00f6ser problem via inkommande samtal, e-post och chattmeddelande\nGe professionell och v\u00e4nligt support f\u00f6r att l\u00f6sa kundfr\u00e5gor\u00a0\nSamarbeta med andra avdelningar f\u00f6r att l\u00f6sa kundrelaterade \u00e4renden\nAdministration och dokumentation\nV\u00e5rda kundrelationer\n\n\nKvalifikationer\nErfarenhet fr\u00e5n serviceyrken s\u00e5som butik eller kundtj\u00e4nstmedarbetare\nIntresse av att arbeta och kommunicera med m\u00e4nniskor\nGod dator- och systemvana\nGoda kunskaper i b\u00e5de svenska och engelska\u00a0\nHar gymnasieutbildning\n\nMeriterande f\u00f6r denna tj\u00e4nst \u00e4r att du har k\u00f6rkort och tillg\u00e5ng till bil\n\nErfarenhet\nKundtj\u00e4nst\r\n\r\nOm f\u00f6retaget\n\nDSV Road AB","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Boras","country":"SE","latitude":57.720701550486,"longitude":12.937567483089},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Randstad AB","postcode":"50330","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/randstad.se\/job-redirect\/5c27333e-268a-4744-859c-189a1ee88c88","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"DSV Road AB","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"talent.center@randstad.se","images":[],"published_at":"2026-08-20T13:15:11+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-21T03:22:37+00:00","updated_at":"2026-08-21T04:01:36+00:00"}}