{"data":{"id":204850,"slug":"kundtjanstmedarbetare-allman-kollektivtrafik","type":"job","title":"Customer Service Representative - Public Transit","description":"We are now seeking a traffic assistant who, together with colleagues at Kalmar l\u00e4nstrafik, offers travel services that make life easier and more enriching for people while developing our region. We offer you work in a varied and stimulating environment where your contributions make a difference for the county's residents every day, year-round.\nOur workplace is characterized by employees with a high service orientation and a focus on shared goals.\nAbout You\nYou have upper secondary education and preferably experience in customer service or telephone support. You are comfortable with the computer and telephone as work tools and have an aptitude for managing different IT systems.\nYou find problem-solving rewarding and are driven by delivering good service. You are accustomed to working with multiple tasks in parallel without losing focus on details. You meet customers with engagement through phone, email, and other social channels.\nIt is a merit to have previous experience in traffic, the service sector, and digitalization. You must have good ability to communicate in Swedish and English, both spoken and written. In this role, good collaboration skills and flexibility are important qualities.\nSince some work shifts fall outside public transit hours, you must be able to get to work in H\u00f6gsby by other means.\nYour Future Workplace\nIn our customer service for Public Transit (line traffic), you are the gateway in and you become Kalmar l\u00e4nstrafik's voice to our passengers.\nAs a traffic assistant, the work primarily involves answering customer questions, providing information about services and tickets, receiving bookings, handling complaints and providing technical support, as well as managing rebookings during traffic disruptions on SJ Kr\u00f6sat\u00e5g.\nOur customer service is open much of the day, seven days a week, year-round. Working hours will therefore involve a schedule where you alternate between early morning and late evening, weekdays and weekends. Your position will be at our headquarters in H\u00f6gsby.\nKalmar l\u00e4nstrafik is part of Region Kalmar l\u00e4n and is responsible for public transit in Kalmar County. Those of us working at Kalmar l\u00e4nstrafik work to facilitate daily life for the county's residents and visitors. Our responsibility includes bus traffic, train traffic, medical transport, paratransit services, school transport, and archipelago traffic. The traffic is operated together with contracted companies that drive and maintain the vehicles operating public transit. We at Kalmar l\u00e4nstrafik are therefore those who, among other things, direct traffic, plan, and administer public transit. The headquarters is located in H\u00f6gsby and there are offices in Kalmar and Oskarshamn.\nRegion Kalmar l\u00e4n is responsible for healthcare, dental care, folk high schools, culture, public transit, and regional development. We are over 7,000 employees who all work together for a healthier, safer, and richer life for the county's residents. With us you receive many benefits and one of Sweden's best collective agreements. We meet people at all stages of life and offer meaningful and developmental work \u2013 every day.\nRegion Kalmar l\u00e4n offers all employees 100% employment. If you work part-time but wish to work full-time, expansion of your position may be offered at another workplace.\nWe ask that you attach a CV, cover letter, and relevant educational certificates to your application. To ensure quality in the recruitment process at Region Kalmar l\u00e4n, we ask that you apply for the position in our recruitment system and not via email or in paper format.\nWe welcome calls from those interested in the job but decline to accept calls from those selling advertisements and recruitment services.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare allm\u00e4n kollektivtrafik","description_original":"Vi s\u00f6ker nu en trafikassistent som, tillsammans med kollegorna p\u00e5 Kalmar l\u00e4nstrafik, erbjuder resor som underl\u00e4ttar och berikar m\u00e4nniskors liv och utvecklar v\u00e5r region. Vi erbjuder dig ett arbete i en variationsrik och stimulerande milj\u00f6 d\u00e4r dina insatser g\u00f6r skillnad f\u00f6r l\u00e4nets inv\u00e5nare varje dag, \u00e5ret om.\nV\u00e5r arbetsplats pr\u00e4glas av medarbetare med ett h\u00f6gt servicet\u00e4nkande och med ett fokus p\u00e5 gemensamma m\u00e5l.\u00a0\nOm dig\nDu har gymnasial utbildning och g\u00e4rna erfarenhet av kundtj\u00e4nst eller telefonsupport. Du trivs med datorn och telefonen som arbetsredskap samt har l\u00e4tt f\u00f6r att hantera olika IT-system.\nDu tycker att probleml\u00f6sning \u00e4r givande och drivs av att leverera en god service. Du \u00e4r van vid att arbeta med flera uppgifter parallellt, utan att tappa fokus p\u00e5 detaljer. Du m\u00f6ter kunden med engagemang s\u00e5v\u00e4l genom telefon som via mail och andra sociala kanaler.\nDet \u00e4r meriterande med tidigare arbete inom trafik, serviceomr\u00e5det och digitalisering. Du ska ha en god f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska och engelska i tal och skrift. I rollen \u00e4r en god samarbetsf\u00f6rm\u00e5ga och flexibilitet viktiga egenskaper.\nEftersom vissa arbetspass ligger utanf\u00f6r kollektivtrafikens tider s\u00e5 ska du kunna ta dig till arbetet i H\u00f6gsby \u00e4ven p\u00e5 annat s\u00e4tt.\nDin framtida arbetsplats\nI v\u00e5r kundtj\u00e4nst p\u00e5 Allm\u00e4n kollektivtrafik (linjetrafiken) \u00e4r du v\u00e4gen in och du blir Kalmar l\u00e4nstrafiks r\u00f6st ut till v\u00e5ra resen\u00e4rer.\u00a0\nSom trafikassistent handlar arbetet fr\u00e4mst om att besvara kundens fr\u00e5gor, ge information om tj\u00e4nster och biljetter, ta emot best\u00e4llningar, sk\u00f6ta reklamationer och ge teknisk support samt hantera ombokningar vid trafikst\u00f6rningar p\u00e5 SJ Kr\u00f6sat\u00e5g.\u00a0\nV\u00e5r kundtj\u00e4nst \u00e4r \u00f6ppen stora delar av dygnet, alla veckans dagar, \u00e5ret om. Arbetstiden kommer d\u00e4rmed att inneb\u00e4ra ett schema d\u00e4r du varierar mellan tidig morgon och sen kv\u00e4ll, vardag som helg. Din placering \u00e4r p\u00e5 v\u00e5rt huvudkontor i H\u00f6gsby.\u00a0\nKalmar l\u00e4nstrafik \u00e4r en del av Region Kalmar l\u00e4n och ansvarar f\u00f6r kollektivtrafiken i Kalmar l\u00e4n. Vi som arbetar p\u00e5 Kalmar l\u00e4nstrafik jobbar f\u00f6r att underl\u00e4tta vardagen f\u00f6r Kalmar l\u00e4ns inv\u00e5nare och bes\u00f6kare. V\u00e5rt ansvar innefattar busstrafik, t\u00e5gtrafik, sjukresor, f\u00e4rdtj\u00e4nst, skolresor samt sk\u00e4rg\u00e5rdstrafik. Trafiken bedrivs tillsammans med upphandlade f\u00f6retag som k\u00f6r och underh\u00e5ller fordonen som trafikerar kollektivtrafiken. Vi som jobbar p\u00e5 Kalmar l\u00e4nstrafik \u00e4r d\u00e4rmed de som bland annat trafikleder, planerar, och administrerar kollektivtrafiken. Huvudkontoret \u00e4r placerat i H\u00f6gsby och det finns kontor i Kalmar och Oskarshamn.\nRegion Kalmar l\u00e4n ansvarar f\u00f6r h\u00e4lso- och sjukv\u00e5rd, tandv\u00e5rd, folkh\u00f6gskolor, kultur, kollektivtrafik och regional utveckling. Vi \u00e4r \u00f6ver 7 000 medarbetare som alla jobbar tillsammans f\u00f6r ett friskare, tryggare och rikare liv f\u00f6r l\u00e4nets inv\u00e5nare. Hos oss f\u00e5r du m\u00e5nga f\u00f6rm\u00e5ner och ett av Sveriges b\u00e4sta kollektivavtal. Vi m\u00f6ter m\u00e4nniskor i livets alla skeden och har ett meningsfullt och utvecklande arbete \u2013 varje dag.\nRegion Kalmar l\u00e4n erbjuder alla medarbetare en anst\u00e4llning p\u00e5 100%. Om du arbetar deltid men \u00f6nskar arbeta heltid kan ut\u00f6kning av tj\u00e4nst erbjudas vid annan arbetsplats.\nVi vill att du bifogar CV, personligt brev och f\u00f6r tj\u00e4nsten relevanta utbildningsbevis till din ans\u00f6kan. F\u00f6r att kvalitetss\u00e4kra rekryteringsprocessen i Region Kalmar l\u00e4n vill vi att du s\u00f6ker tj\u00e4nsten i v\u00e5rt rekryteringssystem och inte via e-post eller i pappersformat.\nVi tar g\u00e4rna emot samtal fr\u00e5n dig som \u00e4r intresserad av jobbet men tackar nej till dig som s\u00e4ljer annonser och rekryteringstj\u00e4nster.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Albert Engstr\u00f6ms v\u00e4g","full_address":null,"city":"H\u00f6gsby","country":"SE","latitude":57.165290253385,"longitude":16.026737987784},"metadata":{"region":"Kalmar l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"REGION KALMAR L\u00c4N","postcode":"57930","positions":1,"profession":"Trafikassistent","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/regionkalmar.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Patrik Schavon","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Kalmar l\u00e4nstrafik","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-3575130","owner_email":"patrik.schavon@regionkalmar.se","images":[],"published_at":"2026-09-10T14:00:55+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-11T03:02:52+00:00","updated_at":"2026-09-15T03:11:07+00:00"}}