{"data":{"id":178483,"slug":"kundtjanstmedarbetare-i-uppdrag-mot-ellos-group","type":"job","title":"Customer Service Representative (Assignment with Ellos Group)","description":"Do you want to become excellent at customer service? Create fantastic customer experiences, work with the latest AI technology, and also get the chance to develop and grow in your role? Then you should apply to us at Releasy!\n\nAbout the Position\n\nAs a Customer Service Representative with us, you will represent Releasy and our client Ellos, a leading e-commerce player for fashion, home, and beauty in the Nordic region.\nYou will be the primary point of contact for private customers via phone calls and email.\nYour main responsibilities include handling customer inquiries and resolving any issues with a focus on meeting customer needs.\nYou are also expected to provide accurate information about products\/services and guide customers through various processes.\nYour primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.\n\nTo give you a good introduction to the work, the employment starts with 2 weeks of training combined with practical work. It is a continuously learning and developing environment where you will gradually learn new things and develop over time.\n\nThis is a permanent position that begins with a 6-month probationary period. Working hours vary within the assignment's business hours, which are Monday-Friday 07:30-19:00. Training start is by agreement as we apply continuous hiring for this position.\n\nQualifications and Skills\n\nFluent Swedish in speech and writing\nGood knowledge of English, both verbal and written\nGood computer and system skills\nStrong communication skills\nPrevious experience in customer service or sales is a merit\n\nWe are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are driven to work goal-oriented and strive to achieve excellent results. You have a natural ability to anticipate problems and find practical solutions. Furthermore, you can handle stress and quickly adapt to new situations in your daily work environment.\n\nApplication and Process\n\nAre you the one we're looking for? Submit your application today! Applications are handled on an ongoing basis, which means the position may be filled before the final application deadline.\n\nAt Releasy, it is important that each application is handled fairly and objectively. To ensure that we recruit the right employee, we use a structured recruitment process.\n\nThe process begins with screening questions where we ensure that the basic requirements for the position are met. You will then receive an invitation to a background check, which you retrieve and review yourself before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. It is part of our quality work and helps us create a safe work environment for both our customers and employees.\n\nIf you advance in the process, you will be invited to tests and interviews, where we focus on evaluating your competence and potential to succeed in the role. We also conduct digital reference checks to verify previous experience and get a broader picture of your work capacity.\n\nIf you have questions about the position, you are welcome to contact the responsible recruiter at: olivia.johansson@releasy.se\n\nWe handle our recruitment internally and respectfully decline contact from recruitment firms.\n\nReleasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector, among others. We help our clients create first-class customer experiences across all channels \u2013 social media, chat, email, and phone.\n\nWith over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value \u2013 both for you and your customers.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare i uppdrag mot Ellos Group","description_original":"Vill du bli grym p\u00e5 kundservice? Skapa fantastiska kundupplevelser, jobba med senaste AI-tekniken och dessutom f\u00e5 chansen att utvecklas och v\u00e4xa i din roll? D\u00e5 ska du s\u00f6ka till oss p\u00e5 Releasy!\n\nOm tj\u00e4nsten\n\nSom Kundtj\u00e4nstmedarbetare hos oss kommer du att representera Releasy och v\u00e5r Uppdragsgivare Ellos, en ledande e-handelsakt\u00f6r f\u00f6r mode, hem och sk\u00f6nhet i Norden\nDu kommer att vara den prim\u00e4ra kontaktpunkten f\u00f6r privata kunder via samtal och mejl\nDina huvudsakliga arbetsuppgifter inkluderar hantering av kundf\u00f6rfr\u00e5gningar och l\u00f6sa eventuella problem med fokus p\u00e5 att tillgodose kundens behov\nDu f\u00f6rv\u00e4ntas ocks\u00e5 ge korrekt information om produkter\/tj\u00e4nster samt v\u00e4gleda kunder genom olika processer\nDin fr\u00e4msta m\u00e5ls\u00e4ttning \u00e4r att aktivt jobba f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet och skapa minnesv\u00e4rda upplevelser f\u00f6r v\u00e5ra kunder\n\n\nF\u00f6r att du ska f\u00e5 en bra introduktion i arbetet b\u00f6rjar anst\u00e4llningen med 2 veckor utbildning kombinerat med praktiskt arbete. Det \u00e4r en st\u00e4ndigt l\u00e4rande och utvecklande milj\u00f6 d\u00e4r du med tiden kommer f\u00e5 l\u00e4ra dig nya saker och utvecklas.\n\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning som inleds med 6 m\u00e5naders provanst\u00e4llning. Det \u00e4r varierande arbetstider f\u00f6rlagda inom uppdragets \u00f6ppettider som \u00e4r m\u00e5ndag-fredag 07:30-19:00. Utbildningsstart \u00e4r enligt \u00f6verenskommelse d\u00e5 vi till\u00e4mpar l\u00f6pande tills\u00e4ttning f\u00f6r denna tj\u00e4nst.\n\nKvalifikationer och f\u00e4rdigheter\n\nFlytande svenska i tal och skrift\nGoda kunskaper i engelska b\u00e5de muntligt och skriftligt\nGod dator- och systemkompetens\nStarka kommunikationsf\u00e4rdigheter\nTidigare erfarenhet av kundbem\u00f6tande service eller f\u00f6rs\u00e4ljning \u00e4r meriterande\n\n\nVi s\u00f6ker dig som \u00e4r sj\u00e4lvg\u00e5ende och har en stark passion f\u00f6r att leverera f\u00f6rstklassig kundservice. Du drivs av att arbeta m\u00e5linriktat och str\u00e4var efter att uppn\u00e5 utm\u00e4rkta resultat. Du har en naturlig f\u00f6rm\u00e5ga att f\u00f6rutse problem och hitta praktiska l\u00f6sningar. Dessutom kan du hantera stress och snabbt anpassa dig till nya situationer i din dagliga arbetsmilj\u00f6.\n\nAns\u00f6kan och process\n\n\u00c4r du den vi s\u00f6ker efter? Skicka in din ans\u00f6kan redan idag! Ans\u00f6kningar hanteras l\u00f6pande vilket inneb\u00e4r att rollen kan bli tillsatt innan sista ans\u00f6kningsdatum.\n\nP\u00e5 Releasy \u00e4r det viktigt att varje ans\u00f6kan hanteras r\u00e4ttvist och objektivt. F\u00f6r att s\u00e4kerst\u00e4lla att vi rekryterar r\u00e4tt medarbetare anv\u00e4nder vi en strukturerad rekryteringsprocess.\n\nProcessen inleds med urvalsfr\u00e5gor d\u00e4r vi s\u00e4kerst\u00e4ller att grundkraven f\u00f6r tj\u00e4nsten \u00e4r uppfyllda. D\u00e4refter f\u00e5r du en inbjudan till bakgrundskontroll, som du sj\u00e4lv h\u00e4mtar och tar del av innan du v\u00e4ljer om du vill dela den vidare med rekryterare. Automatiska system kan komma att vara involverade i processen, men alla beslut fattas av m\u00e4nniskor. Vi genomf\u00f6r bakgrundskontroller i syfte att s\u00e4kerst\u00e4lla en trygg och r\u00e4ttvis rekryteringsprocess. Det \u00e4r en del av v\u00e5rt kvalitetsarbete och hj\u00e4lper oss att skapa en s\u00e4ker arbetsmilj\u00f6 f\u00f6r b\u00e5de v\u00e5ra kunder och medarbetare.\n\nOm du g\u00e5r vidare i processen kommer du att bli inbjuden till tester och intervjuer, d\u00e4r vi fokuserar p\u00e5 att utv\u00e4rdera din kompetens och potential att lyckas i rollen. Vi genomf\u00f6r \u00e4ven digital referenstagning f\u00f6r att verifiera tidigare erfarenheter och f\u00e5 en bredare bild av din arbetskapacitet.\n\nVid fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta ansvarig rekryterare p\u00e5: olivia.johansson@releasy.se\n\nVi hanterar v\u00e5r rekrytering internt och undanber oss v\u00e4nligen kontakt fr\u00e5n rekryteringsfirmor\n\nReleasy \u00e4r en av Nordens ledande akt\u00f6rer av outsourcad kundservice och partner till f\u00f6retag inom bland annat telekom, media, e-handel, resebranschen och offentlig sektor. Vi hj\u00e4lper v\u00e5ra uppdragsgivare att skapa f\u00f6rstklassiga kundupplevelser i alla kanaler \u2013 sociala medier, chatt, e\u2011post och telefon.\n\nMed \u00f6ver 40 \u00e5rs erfarenhet och omkring 1500 medarbetare i Sverige, Norge, Finland och Spanien har vi byggt upp en djup och bred expertis inom kundservice. V\u00e5r kompetens, kombinerad med ett starkt fokus p\u00e5 kvalitet och kundn\u00f6jdhet, g\u00f6r att vi kan leverera l\u00f6sningar som skapar v\u00e4rde - b\u00e5de f\u00f6r dig och dina kunder.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Bor\u00e5s","country":"SE","latitude":57.715411469245,"longitude":12.929380083663},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Releasy Customer Management AB","postcode":"50430","positions":6,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Releasy Customer Management AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":6,"ai_vendor_counts":{"meta":3,"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"olivia.johansson@releasy.se","images":[],"published_at":"2026-08-28T11:27:17+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-29T03:53:33+00:00","updated_at":"2026-09-02T02:54:26+00:00"}}