{"data":{"id":182569,"slug":"kundtjanstmedarbetare-i-uppdrag-mot-fardtjanst","type":"job","title":"Customer Service Representative for F\u00e4rdtj\u00e4nst","description":"Do you want to create fantastic customer experiences?\n\nReleasy provides customer service outsourcing via phone, chat, and email. As a colleague with us, you'll help deliver first-class service while developing in a team where we lift each other up. Does that sound like something for you? Then you're warmly welcome to apply!\n\nAbout the role\n\nAs a Customer Service Representative, you will represent our client F\u00e4rdtj\u00e4nst. F\u00e4rdtj\u00e4nst is a transportation service offered to people with disabilities or other difficulties that limit their ability to travel independently or using public transportation.\n\nYour role includes:\n\nProviding service to F\u00e4rdtj\u00e4nst passengers via phone and email.\nAnswering questions, receiving feedback, and resolving matters related to passengers' travels, invoices, etc.\nF\u00e4rdtj\u00e4nst is a broad assignment with potential opportunities for further development in second line support and more.\n\n\nEmployment form: Permanent employment with a 6-month probationary period.\n\nTraining: Basic training over 20 days combined with practical work.\n\nSalary: Fixed monthly salary and shift allowance.\n\nWorking hours: Working hours are scheduled within F\u00e4rdtj\u00e4nst's opening hours, which are Monday-Friday 07.00-20.00.\n\nStart: Training begins November 9, 2026, which is also the employment start date.\n\nWe're looking for someone who:\n\nSpeaks and writes fluent Swedish.\nSpeaks English at a basic level.\nHas good computer skills and preferably system knowledge.\nExperience in service or care\/health services is a merit, but not a requirement.\n\n\nWe're looking for someone with a natural ability to assist people in difficult situations and find solutions to problems. The customer group requires that you are attentive, patient, and respectful of individual needs. Since we work for a government agency, you need to be professional and have a strong understanding of the importance of confidentiality. At Releasy, we actively work with follow-up and development to guarantee first-class service, which means you need to thrive in a goal-oriented environment.\n\nReleasy offers:\n\nSecure employment with collective agreement and pension.\nCareer opportunities through Releasy's career ladder and internal development programs.\nWellness allowance and other health benefits, such as discounts on local gyms.\nOur office in Mj\u00e4rdevi has good bus connections to Norrk\u00f6ping and Motala, as well as free parking.\n\n\nReady to take the next step?\n\nSubmit your application today! We process applications on a rolling basis and the position may be filled before the final application deadline of September 27, 2026.\n\nReleasy uses a structured recruitment process to ensure fairness and quality. The process begins with screening questions to verify basic requirements. This is followed by a background check that you will review before deciding whether to share it with us. Background checks are conducted to create a safe work environment for both customers and employees.\n\nIf you advance in the process, you'll be invited to an interview and digital reference check. Automated systems may be used, but all decisions are made by people.\n\nFor questions about the position, contact the responsible recruiter at emilia.klaar2@releasy.se\n\nWe handle recruitment internally and do not accept contact from recruitment firms.\n\nReleasy is one of the leading outsourced customer service providers in the Nordic region and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels \u2013 social media, chat, email, and phone.\n\nWith over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value \u2013 for both you and your customers.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare i uppdrag mot F\u00e4rdtj\u00e4nst","description_original":"Vill du skapa fantastiska kundupplevelser?\n\nReleasy bedriver outsourcing av kundtj\u00e4nst via telefon, chatt och mejl. Som kollega hos oss f\u00e5r du vara med och leverera f\u00f6rstklassig service och samtidigt utvecklas i ett team d\u00e4r vi lyfter varandra. L\u00e5ter det som n\u00e5got f\u00f6r dig? D\u00e5 \u00e4r du varmt v\u00e4lkommen att s\u00f6ka till oss!\n\nOm rollen\n\nSom Kundtj\u00e4nstmedarbetare kommer du att representera v\u00e5r uppdragsgivare F\u00e4rdtj\u00e4nst. F\u00e4rdtj\u00e4nst \u00e4r ett transportmedel som erbjuds till personer som har funktionsneds\u00e4ttningar eller andra sv\u00e5righeter som begr\u00e4nsar m\u00f6jligheten att resa p\u00e5 egen hand eller med den allm\u00e4nna kollektivtrafiken.\n\nI din roll ing\u00e5r att:\n\nGe service till f\u00e4rdtj\u00e4nstresen\u00e4rer via telefon och mejl.\nSvara p\u00e5 fr\u00e5gor, ta emot synpunkter och l\u00f6sa \u00e4renden g\u00e4llande resen\u00e4rens resor, fakturor etc.\nF\u00e4rdtj\u00e4nst \u00e4r ett brett uppdrag med eventuell m\u00f6jlighet att vidareutvecklas inom second line mm.\n\n\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning.\n\nUtbildning: Grundutbildning i 20 dagar kombinerat med praktiskt arbete.\n\nL\u00f6n: Fast m\u00e5nadsl\u00f6n och OB-till\u00e4gg.\n\nArbetstider: Arbetstiderna \u00e4r f\u00f6rlagda inom F\u00e4rdtj\u00e4nstens \u00f6ppettider som \u00e4r m\u00e5ndag-fredag 07.00-20.00.\n\nStart: Utbildningen b\u00f6rjar 09 november 2026, vilket ocks\u00e5 \u00e4r startdatum f\u00f6r anst\u00e4llningen.\n\nVi s\u00f6ker dig som:\n\nTalar och skriver flytande svenska.\nTalar engelska p\u00e5 en grundl\u00e4ggande niv\u00e5.\nHar god datorvana och g\u00e4rna systemkompetens.\nErfarenhet av service eller v\u00e5rd\/omsorg \u00e4r meriterande, men inte ett krav.\n\n\nVi letar efter dig som har en naturlig f\u00f6rm\u00e5ga att bem\u00f6ta m\u00e4nniskor i sv\u00e5ra situationer och hitta l\u00f6sningar p\u00e5 problem. Kundgruppen f\u00f6ruts\u00e4tter att du \u00e4r lyh\u00f6rd, t\u00e5lmodig och respektfull inf\u00f6r individens behov. Eftersom vi utf\u00f6r uppdrag \u00e5t en myndighet beh\u00f6ver du vara professionell och ha god f\u00f6rst\u00e5else f\u00f6r vikten av h\u00f6g sekretess. P\u00e5 Releasy arbetar vi aktivt med uppf\u00f6ljning och utveckling f\u00f6r att garantera en f\u00f6rstklassig service, vilket inneb\u00e4r att du beh\u00f6ver trivas i en m\u00e5linriktad milj\u00f6.\n\nReleasy erbjuder: \n\nTrygg anst\u00e4llning med kollektivavtal och pension.\nKarri\u00e4rm\u00f6jligheter via Releasys karri\u00e4rtrappa och interna utvecklingsprogram.\nFriskv\u00e5rdsbidrag och andra f\u00f6rm\u00e5ner f\u00f6r din h\u00e4lsa, s\u00e5 som rabatt p\u00e5 lokala gym.\nVid v\u00e5rt kontor i Mj\u00e4rdevi finns goda bussf\u00f6rbindelser mot Norrk\u00f6ping och Motala samt gratis parkering.\n\n\nRedo att ta n\u00e4sta steg? \n\nSkicka in din ans\u00f6kan redan idag! Vi hanterar ans\u00f6kningar l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdatum som \u00e4r 27 september 2026.\n\nReleasy anv\u00e4nder en strukturerad rekryteringsprocess f\u00f6r att s\u00e4kerst\u00e4lla r\u00e4ttvisa och kvalitet. Processen b\u00f6rjar med urvalsfr\u00e5gor f\u00f6r att kontrollera grundkraven. D\u00e4refter f\u00f6ljer en bakgrundskontroll som du sj\u00e4lv tar del av innan du v\u00e4ljer om du vill dela den med oss. Bakgrundskontroller g\u00f6rs f\u00f6r att skapa en trygg arbetsmilj\u00f6 f\u00f6r b\u00e5de kunder och medarbetare.\n\nG\u00e5r du vidare i processen blir du kallad till intervju och digital referenstagning. Automatiska system kan f\u00f6rekomma, men alla beslut fattas av m\u00e4nniskor.\n\nVid fr\u00e5gor om tj\u00e4nsten, kontakta ansvarig rekryterare p\u00e5 emilia.klaar2@releasy.se\n\nVi hanterar rekryteringen internt och undanber oss kontakt fr\u00e5n rekryteringsfirmor.\n\nReleasy \u00e4r en av Nordens ledande akt\u00f6rer av outsourcad kundservice och partner till f\u00f6retag inom bland annat telekom, media, e-handel, resebranschen och offentlig sektor. Vi hj\u00e4lper v\u00e5ra uppdragsgivare att skapa f\u00f6rstklassiga kundupplevelser i alla kanaler \u2013 sociala medier, chatt, e\u2011post och telefon.\n\nMed \u00f6ver 40 \u00e5rs erfarenhet och omkring 1500 medarbetare i Sverige, Norge, Finland och Spanien har vi byggt upp en djup och bred expertis inom kundservice. V\u00e5r kompetens, kombinerad med ett starkt fokus p\u00e5 kvalitet och kundn\u00f6jdhet, g\u00f6r att vi kan leverera l\u00f6sningar som skapar v\u00e4rde - b\u00e5de f\u00f6r dig och dina kunder.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.396711535265,"longitude":15.57272920976},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Releasy Customer Management AB","postcode":"58330","positions":6,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Releasy Customer Management AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"meta":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"emilia.klaar2@releasy.se","images":[],"published_at":"2026-09-01T13:07:01+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-02T03:17:41+00:00","updated_at":"2026-09-02T04:01:26+00:00"}}