{"data":{"id":205722,"slug":"kundtjanstmedarbetare-sokes-malmo-3","type":"job","title":"Customer Service Representative Wanted! Malm\u00f6","description":"Are you a service-oriented person passionate about solving problems? Then you might be the right person for us!\nWePack AB is currently looking for a new customer service representative for our office in Malm\u00f6. In this role, you will work for one of Europe's largest companies in smart accessories. You will work with customers calling and emailing with questions about delivery times, complaints, and general product inquiries.\nDoes this sound like a job for you? Then keep reading!\n\n\nMain responsibilities and what we're looking for:\n\n\nCustomer service via phone and email\nYou answer customer questions via phone and email. Our customers are mainly in Sweden, Denmark, Norway, and Finland, but also throughout the rest of Europe.\n\n\nCommunication is primarily in Swedish and English. Knowledge of other European languages, such as Danish, Finnish, or German, is a merit but not a requirement.\n\n\nTroubleshooting and problem-solving\nYou identify the customer's problem and guide them toward a solution in a clear and instructive manner.\n\n\nPrevious troubleshooting experience is not required. We will teach you how our products and systems work. However, it is important that you enjoy analyzing problems and finding out what actually went wrong\u2014for example, being able to see when a customer has ordered the wrong model and help them find the right one.\nProcess refunds\nPick and pack exchanges and perform light warehouse work\n\n\nOur expectations of you:\nPositive, patient, and service-oriented\nThorough and organized\nFlexible team player who can also work independently\nFluid communication in Swedish and English, both spoken and written\nEnjoy delivering service over phone and email\nFlexible for warehouse work, such as packing and shipping orders, as well as restocking products\n\n\nWe see that you have good computer skills and are comfortable working in various programs and systems. The role involves daily work with computer-based tools, which requires basic understanding of how a computer and programs work.\n\n\nMerits:\nPrevious customer service experience is a merit but not a requirement.\nPrevious e-commerce experience is a merit but not a requirement.\nFluid spoken and written communication in any of the following languages: Finnish, German, and\/or Dutch is a merit but not a requirement.\n\n\nWe offer:\nAn exciting position with great development opportunities\nA dynamic work environment in new, modern facilities\nStarting salary is 24 000 kronor.\n\n\nYour profile:\nWe would like to see that you have a complete high school diploma, and it is a merit if you have worked in customer service before. Since this position involves both talking on the phone with and answering emails from customers, we appreciate that you are patient, stress-resilient, and communicative. To perform this job, it is also necessary that you are service-oriented, positive, and have strong computer skills. You must also be able to express yourself fluently in both Swedish and English, both spoken and written.\n\n\nAbout us:\nFor a decade, WePack AB has been one of the largest sellers of smart accessories throughout Europe. From our newly built warehouse and headquarters in Malm\u00f6, we run an e-commerce business selling accessories and attachments for smartphones, smartwatches, tablets, and much more. WePack is a growing company and an exciting workplace with plenty of variety.\nSalary by agreement. References from previous work are desired with your application.\nOpen to all\nWe focus on your skills, not your other circumstances. We are open to adapting the role or workplace to meet your needs.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare s\u00f6kes! Malm\u00f6","description_original":"\u00c4r du en serviceinriktad person som brinner f\u00f6r att l\u00f6sa problem? D\u00e5 kanske du \u00e4r r\u00e4tt person f\u00f6r oss!\nWePack AB letar just nu efter en ny kundservicemedarbetare till v\u00e5rt kontor i Malm\u00f6. I denna roll kommer du att arbeta f\u00f6r ett av de st\u00f6rsta f\u00f6retagen i Europa inom smarta tillbeh\u00f6r. Du kommer att jobba med ringande och mailande kunder som har fr\u00e5gor om bland annat leveranstider, reklamationer och allm\u00e4nna produktfr\u00e5gor.\nL\u00e5ter det som ett jobb f\u00f6r dig? Forts\u00e4tt d\u00e5 att l\u00e4sa!\n\n\nHuvudsakliga uppgifter och vad vi letar efter:\n\n\nKundtj\u00e4nst via telefon och email\nDu besvarar fr\u00e5gor fr\u00e5n kunder via telefon och e-post. V\u00e5ra kunder finns fr\u00e4mst i Sverige, Danmark, Norge och Finland, men \u00e4ven i \u00f6vriga Europa.\n\n\nKommunikationen sker huvudsakligen p\u00e5 svenska och engelska. Kunskaper i andra europeiska spr\u00e5k, exempelvis danska, finska eller tyska, \u00e4r meriterande men inget krav.\n\n\nFels\u00f6kning och probleml\u00f6sning\nDu identifierar kundens problem och v\u00e4gleder dem till en l\u00f6sning p\u00e5 ett tydligt och pedagogiskt s\u00e4tt.\n\n\nTidigare erfarenhet av fels\u00f6kning \u00e4r inget krav. Vi l\u00e4r dig hur v\u00e5ra produkter och system fungerar. Det \u00e4r dock viktigt att du tycker om att analysera problem och ta reda p\u00e5 vad som faktiskt g\u00e5tt fel - till exempel att kunna se n\u00e4r en kund har best\u00e4llt fel modell och hj\u00e4lpa dem hitta r\u00e4tt.\nUtf\u00f6ra \u00e5terbetalningar\nPlocka och packa utbyten samt l\u00e4ttare lagerarbete\n\n\nV\u00e5ra f\u00f6rv\u00e4ntningar p\u00e5 dig:\nPositiv, t\u00e5lmodig och serviceinriktad\nNoggrann och organiserad\nFlexibel lagspelare, som ocks\u00e5 kan arbeta ensam\nObehindrade kommunikation p\u00e5 svenska och engelska i b\u00e5de tal och skrift\nGillar att leverera service \u00f6ver telefon och e-post\nFlexibel f\u00f6r lagerarbete, s\u00e5som packning och utskick av best\u00e4llningar, samt p\u00e5fyllning av produkter\n\n\nVi ser att du har god datorvana och \u00e4r bekv\u00e4m med att arbeta i olika program och system. Rollen inneb\u00e4r dagligt arbete i datorbaserade verktyg, vilket f\u00f6ruts\u00e4tter grundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r hur en dator och program fungerar.\n\n\nMeriterat:\nTidigare erfarenhet av kundtj\u00e4nst \u00e4r meriterande, men inte ett krav.\nTidigare erfarenhet av e-handel \u00e4r meriterande, men inte ett krav.\nObehindrad kommunikation i tal och skrift p\u00e5 n\u00e5got av f\u00f6ljande spr\u00e5k: finska, tyska och\/eller nederl\u00e4ndska \u00e4r meriterande, men inte ett krav.\n\n\nVi erbjuder:\nEn sp\u00e4nnande tj\u00e4nst med stora utvecklingsm\u00f6jligheter\nEn dynamisk arbetsmilj\u00f6 i nya, moderna lokaler\nIng\u00e5ngsl\u00f6nen \u00e4r 24 000 kronor.\n\n\nDin profil:\nVi ser g\u00e4rna att du har en fullst\u00e4ndig gymnasieexamen, och det \u00e4r meriterande om du har arbetat inom kundservice tidigare. D\u00e5 denna tj\u00e4nst inneb\u00e4r att b\u00e5de prata i telefon med, och svara p\u00e5 mail fr\u00e5n, kunder ser vi g\u00e4rna att du \u00e4r t\u00e5lmodig, stresst\u00e5lig och kommunikativ. F\u00f6r att kunna utf\u00f6ra detta jobb kr\u00e4vs det \u00e4ven att du \u00e4r serviceinriktad, positiv och har h\u00f6g datorvana. Du m\u00e5ste \u00e4ven obehindrat kunna uttrycka dig p\u00e5 b\u00e5de svenska och engelska, i tal och skrift.\n\n\nOm oss:\nWePack AB har i ett \u00e5rtionde varit en av de st\u00f6rsta f\u00f6rs\u00e4ljarna av smarta accessoarer i hela Europa. Fr\u00e5n v\u00e5rt nybyggda lager och huvudkontor i Malm\u00f6 bedriver vi en e-handel som s\u00e4ljer accessoarer och tillbeh\u00f6r till smartphones, smartklockor, surfplattor och mycket mer. WePack \u00e4r ett v\u00e4xande f\u00f6retag, och en sp\u00e4nnande arbetsplats med mycket omv\u00e4xling.\nL\u00f6n enligt \u00f6verenskommelse. Referenser fr\u00e5n tidigare arbete \u00e4r \u00f6nskv\u00e4rt vid ans\u00f6kan.\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stekelgatan 6","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.610452470825,"longitude":13.078728117835},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"wePACK AB","postcode":"21223","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Wepack AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":4,"ai_vendor_counts":{"openai":1,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Bill@wepack.se","images":[],"published_at":"2026-09-10T13:19:10+00:00","expires_at":"2026-10-10T23:59:59+00:00","created_at":"2026-09-11T03:26:34+00:00","updated_at":"2026-09-15T03:15:28+00:00"}}