{"data":{"id":116614,"slug":"kundtjanstmedarbetare-som-vill-ta-nasta-steg-som-it-support","type":"job","title":"Customer Service Professional Ready to Take the Next Step as IT Support","description":"Are you early in your career working as a customer service representative, driven by a passion for helping others and with a burning interest in IT? Then you might be exactly who we at Tavana IT are looking for!\nThis role as a support technician will give you a broad and valuable foundation in IT and is a great starting point for developing a career in the industry. You will be placed with one of our customers in central Stockholm where you will work in a larger corporate environment with pace and plenty of development and career opportunities. Take the chance to take the next step in your career as a support technician with us at Tavana IT!\nJOB RESPONSIBILITIES\nAs a first line support technician, you will work together with a great team of colleagues where you pedagogically help users via phone and\/or email with IT-related issues. Your primary responsibilities include providing support via phone, email and remote access, as well as registering incoming cases in a case management system. Among your tasks are account management in Active Directory and troubleshooting related to Windows environments and customer-specific applications.\nWE ARE LOOKING FOR SOMEONE WHO HAS\n Previous experience in customer service and telephone experience\n High social competence\n Always keeps good service in focus, towards customers and colleagues\n Ability to handle demanding users\n Engagement and understanding for users' IT challenges\n Enjoys problem-solving and is solution-focused\n A desire to improve and develop the business\n Takes responsibility for the tasks you handle\n\nYou have a genuine interest in technology, a desire to develop and a drive to help others. In your approach to colleagues and customers, you are responsive, open to others' solutions and experiences while you like to share your knowledge and get things done. We would prefer that you have at least high school education, preferably in IT, and at least one year of experience in customer service or another role that involves customer contact via phone, email or chat.\nYou speak and write fluently in Swedish and English.\nINFORMATION\nLocation: Solna Position: Full-time 100% Salary: According to agreement\nSOUNDS INTERESTING?\nThen we welcome you to apply to us as soon as possible as we handle applications on an ongoing basis. Send us your CV today via \"Send application\".\nIf you have questions about the position, who Tavana is or the consultant role, feel free to send an email to info@tavana.se\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare som vill ta n\u00e4sta steg som IT-support","description_original":"\u00c4r du i b\u00f6rjan av din karri\u00e4r och sitter just nu som kundtj\u00e4nstmedarbetare d\u00e4r du drivs av att hj\u00e4lpa andra och har ett brinnande intresse f\u00f6r IT? D\u00e5 kan du vara precis den som vi p\u00e5 Tavana IT s\u00f6ker efter!  \nDenna roll som supporttekniker ger dig en bred och v\u00e4rdefull grund inom IT och \u00e4r en bra start f\u00f6r att utvecklas inom branschen. Du kommer att sitta placerad hos en utav v\u00e5ra kunder i centrala Stockholm d\u00e4r du kommer att arbeta i en st\u00f6rre f\u00f6retagsmilj\u00f6 med fart och mycket utvecklings\/karri\u00e4rs m\u00f6jligheter. Ta chansen att tillsammans med oss p\u00e5 Tavana IT ta n\u00e4sta steg i din karri\u00e4r som supporttekniker!  \nARBETSUPPGIFTER \nSom first line supporttekniker arbetar du tillsammans med ett g\u00e4ng h\u00e4rliga kollegor d\u00e4r du pedagogiskt hj\u00e4lper anv\u00e4ndare via telefon och\/eller mail med IT-relaterade problem. Dina prim\u00e4ra arbetsuppgifter \u00e4r att ge support via telefon, mail och fj\u00e4rrstyrning, samt registrera inkommande \u00e4renden i ett \u00e4rendehanteringssystem. Bland arbetsuppgifterna finns hantering av konton i Active Directory och fels\u00f6kning relaterat till Windowsmilj\u00f6 och kundspecifika applikationer.  \nVI S\u00d6KER DIG SOM HAR \n Tidigare erfarenhet inom kundtj\u00e4nst och telefonvana \n H\u00f6g social kompetens \n Alltid har god service i fokus, mot kund och kollegor \n F\u00f6rm\u00e5gan att hantera kr\u00e4vande anv\u00e4ndare \n Engagemang och f\u00f6rst\u00e5else f\u00f6r anv\u00e4ndarens utmaningar med IT \n Gillar probleml\u00f6sning och \u00e4r l\u00f6sningsfokuserad \n En vilja att f\u00f6rb\u00e4ttra och utveckla verksamheten \n Tar ansvar f\u00f6r de arbetsuppgifter som du handhar \n \nDu har ett genuint intresse f\u00f6r teknik, en vilja att utvecklas samt ett driv att hj\u00e4lpa andra. I ditt f\u00f6rh\u00e5llningss\u00e4tt till kollegor och kunder \u00e4r du lyh\u00f6rd, \u00f6ppen f\u00f6r andras l\u00f6sningar och erfarenheter samtidigt som du g\u00e4rna delar med dig av dina kunskaper och f\u00e5r saker att h\u00e4nda. Vi ser g\u00e4rna att du har minst gymnasiekompetens med f\u00f6rdel inom IT samt ett \u00e5rs erfarenhet inom kundtj\u00e4nst eller annan roll som inneh\u00e5ller kundkontakt via telefon, mejl eller chatt. \nDu talar och skriver obehindrat p\u00e5 svenska och engelska. \nINFORMATION \nPlats: Solna Befattning: Heltid 100%  L\u00f6n: Enligt \u00f6verenskommelse \nL\u00c5TER DET INTRESSANT? \nD\u00e5 v\u00e4lkomnar vi dig att ans\u00f6ka till oss s\u00e5 snart som m\u00f6jligt d\u00e5 vi hanterar ans\u00f6kningar l\u00f6pande. Skicka in ditt CV till oss redan idag via \u201dSkicka ans\u00f6kan\u201d. \nHar du fr\u00e5gor g\u00e4llande tj\u00e4nsten, vilka Tavana \u00e4r eller konsultrollen s\u00e5 \u00e4r du v\u00e4lkommen att skicka mail till info@tavana.se \nVi ser fram emot din ans\u00f6kan!","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Biblioteksgatan 29","full_address":null,"city":"Stockholm","country":"SE","latitude":59.337211004881,"longitude":18.072141488601},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Tavana IT AB","postcode":"11435","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/careers.tavana.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Tavana IT","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":22,"ai_views_count":20,"bot_views_count":0,"ai_vendor_counts":{"meta":6,"other":3,"openai":6,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"info@tavana.se","images":[],"published_at":"2026-07-10T13:24:50+00:00","expires_at":"2027-01-06T23:59:59+00:00","created_at":"2026-07-11T03:14:48+00:00","updated_at":"2026-09-22T03:17:51+00:00"}}