{"data":{"id":182884,"slug":"kundtjanstmedarbetare-till-etablerad-aktor-inom-logistikbranschen","type":"job","title":"Customer Service Representative for Established Logistics Company","description":"About the position\nThis is a full-time consulting assignment lasting 12 months. You will be employed by Bravura and work as a consultant at our client company.\n\nAbout the company\nOur client is an established player in the logistics industry working to ensure efficient transport and goods flows. Here you will be part of an operation with a strong customer focus and many points of contact. More information about the company will be provided in connection with the interview.\n\nJob responsibilities\nAs a Customer Service Representative, you are responsible for providing professional support to customers and partners via phone and email. You work with handling inquiries regarding transports, bookings, and goods flows while ensuring that information is documented and followed up in the company's systems.\n\nYou have a central role in the contact between customers and the operational business and collaborate daily with internal functions and external parties to drive matters forward and find solutions for any deviations.\n\nYour main responsibilities are to:\n\nHandle incoming customer inquiries via phone and email\n\n\nAnswer questions about bookings, transports, goods flows, arrivals, and departures\n\n\nRegister, manage, and follow up on cases in various systems\n\n\nHandle deviations and complaints and ensure feedback to the customer\n\n\nCollaborate with internal and external parties to ensure efficient flows and good service\n\nEducation, experience, and personal qualities\nRequirements:\n\nExperience in customer service, customer support, or administrative work\n\n\nGood computer and system skills\n\n\nExcellent knowledge of Swedish and English, both spoken and written\n\n\nMerits:\n\nExperience from logistics, transport, freight forwarding, terminal, or port operations\n\n\nExperience with case management systems\n\n\nTo succeed in this role, we see that you are someone who works in a structured and thorough manner even when the pace is high. You take responsibility for your tasks, find it easy to prioritize, and enjoy solving problems efficiently. Furthermore, you have a professional and service-oriented demeanor and enjoy having many points of contact in your work. Since the role involves collaboration with several different functions, you are communicative, unpretentious, and committed to building good relationships both internally and externally.\n\nOther information\nStart: Immediately  Location: Helsingborg  Salary: According to agreement\n\nWe use a competence-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Whether you proceed in the process or not, you will receive feedback on your application.\n\nQuestions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application immediately as we conduct continuous selection.\n\nWelcome to apply!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare till etablerad akt\u00f6r inom logistikbranschen","description_original":"Om tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid som varar i\u00a012\u00a0m\u00e5nader. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos\u00a0v\u00e5rt kundf\u00f6retag.  \nOm f\u00f6retaget\nV\u00e5r kund \u00e4r en etablerad akt\u00f6r inom logistikbranschen som arbetar med att s\u00e4kerst\u00e4lla effektiva transport- och godsfl\u00f6den. H\u00e4r blir du en del av en verksamhet med starkt kundfokus och m\u00e5nga kontaktytor. Mer information om f\u00f6retaget l\u00e4mnas i samband med intervjutillf\u00e4lle. \nArbetsuppgifter\nSom Kundtj\u00e4nstmedarbetare ansvarar du f\u00f6r att ge professionell support till kunder och samarbetspartners via telefon och e-post. Du arbetar med att hantera fr\u00e5gor kring transporter, bokningar och godsfl\u00f6den samtidigt som du s\u00e4kerst\u00e4ller att information dokumenteras och f\u00f6ljs upp i verksamhetens system.\nDu har en central roll i kontakten mellan kunder och den operativa verksamheten och samarbetar dagligen med interna funktioner samt externa akt\u00f6rer f\u00f6r att driva \u00e4renden fram\u00e5t och hitta l\u00f6sningar vid avvikelser.\nDina huvudsakliga arbetsuppgifter \u00e4r att:\n\nHantera inkommande kund\u00e4renden via telefon och e-post\n\n\nBesvara fr\u00e5gor kring bokningar, transporter, godsfl\u00f6den samt ankomster och avg\u00e5ngar\n\n\nRegistrera, administrera och f\u00f6lja upp \u00e4renden i olika system\n\n\nHantera avvikelser och reklamationer samt s\u00e4kerst\u00e4lla \u00e5terkoppling till kund\n\n\nSamarbeta med interna och externa parter f\u00f6r att s\u00e4kerst\u00e4lla effektiva fl\u00f6den och god service\n\nUtbildning, erfarenhet och personliga egenskaper\nKrav:\n\nErfarenhet av kundservice, kundsupport eller administrativt arbete\n\n\nGod dator- och systemvana\n\n\nMycket goda kunskaper i svenska och engelska, i tal och skrift\n\n\nMeriterande:\n\nErfarenhet fr\u00e5n logistik-, transport-, speditions-, terminal- eller hamnverksamhet\n\n\nErfarenhet av \u00e4rendehanteringssystem\n\n\nF\u00f6r att lyckas i rollen ser vi att du \u00e4r en person som arbetar strukturerat och noggrant \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt. Du tar ansvar f\u00f6r dina arbetsuppgifter, har l\u00e4tt f\u00f6r att prioritera och tycker om att l\u00f6sa problem p\u00e5 ett effektivt s\u00e4tt. Vidare har du ett professionellt och serviceinriktat bem\u00f6tande och trivs med att ha m\u00e5nga kontaktytor i ditt arbete. Eftersom rollen inneb\u00e4r samarbete med flera olika funktioner \u00e4r du kommunikativ, prestigel\u00f6s och m\u00e5n om att bidra till goda relationer b\u00e5de internt och externt.\n\u00d6vrig information\nStart: Omg\u00e5ende  Plats: Helsingborg  L\u00f6n: Enligt \u00f6verenskommelse \nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Propellergatan 1","full_address":null,"city":"Malmo","country":"SE","latitude":55.610233156463,"longitude":12.977890541088},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Bravura Sverige AB","postcode":"21115","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-09-01T17:46:38+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:18:09+00:00","updated_at":"2026-09-02T04:01:32+00:00"}}