{"data":{"id":168741,"slug":"kundtjanstmedarbetare-till-goteborg","type":"job","title":"Customer Service Specialist in G\u00f6teborg","description":"Do you want to work in a broad and developmental role where customer contact is combined with order management, problem-solving, and administration? Do you thrive in an environment where you take responsibility, work closely with different parts of the business, and independently drive issues forward? Then this could be the role for you.\nAbout the positionTogether with our partner, we are now seeking a Customer Service Specialist for a well-established international company in G\u00f6teborg. You will become part of an engaged Customer Service team and take on a central role in ensuring a well-functioning order and customer flow.\nThe role is broader than traditional customer service and suits you if you enjoy understanding processes, working in systems, and solving problems. You will handle orders, follow up on deviations, and have many contact points both internally and externally. Here you will have the opportunity to combine service with structure, analysis, and coordination.\nIn summary, you will:\nManage and follow up on orders in SAP\nWork with customer cases related to orders and deliveries\nIdentify and investigate deviations and drive issues to resolution\nMaintain ongoing contact with customers and various internal departments\nWork with follow-up and analysis in Excel\nCoordinate issues between different parts of the business\nContribute to the development of processes and working methods within Customer Service\nWe are looking for you ifYou have at least two years of experience in Customer Service, Order Management, order administration, or similar tasks\nYou have experience with complex logistics and supply chain flows, with contact between customer, warehouse, transport, procurement, and suppliers\nYou have strong Excel skills and are comfortable working with data\nYou speak and write fluent Swedish and English\nYou are experienced with systems and able to quickly learn new systems. Experience with SAP and case management systems is highly desirable.\nExperience in procurement, project management, process improvement, or coordination is desirable.\n\nThe right person for this role is positive, curious, and solution-oriented. You take your own initiative, drive your issues forward, and are comfortable in a business where working methods and conditions can change. At the same time, you are unpretentious, collaborative, and committed to contributing to the team's collective success.\nAbout the employmentThis is a consulting assignment initially for 10 months, with the ambition to transition into a direct employment with our partner thereafter.\nScope: Full-time\nStart: Immediate\nLocation: G\u00f6teborg\n\nRemember to apply quickly as we conduct ongoing candidate selection. The position may close before the role is filled if we have moved forward to the selection and interview phase.\nAbout OIOur passion is to help you into the right role and workplace. At the same time, we are aware that you are selective and choose carefully for your next career step\u2014we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, straightforward employment terms and present leadership, we then actively support your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare till G\u00f6teborg","description_original":"Vill du arbeta i en bred och utvecklande roll d\u00e4r kundkontakt kombineras med orderhantering, probleml\u00f6sning och administration? Trivs du i en milj\u00f6 d\u00e4r du f\u00e5r ta ansvar, arbeta n\u00e4ra olika delar av verksamheten och sj\u00e4lvst\u00e4ndigt driva fr\u00e5gor fram\u00e5t? D\u00e5 kan detta vara rollen f\u00f6r dig.\nOm tj\u00e4nstenTillsammans med v\u00e5r partner s\u00f6ker vi nu en Customer Service Specialist till ett v\u00e4letablerat internationellt bolag i G\u00f6teborg. Du blir en del av ett engagerat Customer Service-team och f\u00e5r en central roll i att s\u00e4kerst\u00e4lla ett v\u00e4lfungerande order- och kundfl\u00f6de.\nRollen \u00e4r bredare \u00e4n traditionell kundservice och passar dig som tycker om att f\u00f6rst\u00e5 processer, arbeta i system och l\u00f6sa problem. Du kommer att hantera order, f\u00f6lja upp avvikelser och ha m\u00e5nga kontaktytor s\u00e5v\u00e4l internt som externt. H\u00e4r f\u00e5r du m\u00f6jlighet att kombinera service med struktur, analys och koordinering.\nSammanfattningsvis kommer du att:\nHantera och f\u00f6lja upp order i SAP\nArbeta med kund\u00e4renden kopplade till order och leveranser\nIdentifiera och utreda avvikelser samt driva fr\u00e5gor till l\u00f6sning\nHa l\u00f6pande kontakt med kunder och olika interna funktioner\nArbeta med uppf\u00f6ljning och analys i Excel\nKoordinera fr\u00e5gor mellan olika delar av verksamheten\nBidra till utveckling av processer och arbetss\u00e4tt inom Customer Service\nVi s\u00f6ker dig somHar minst tv\u00e5 \u00e5rs erfarenhet av Customer Service, Order Management, orderadministration eller liknande arbetsuppgifter\nErfarenhet fr\u00e5n komplexa logistik- och supply chain-fl\u00f6den, med kontakt mellan kund, lager, transport, ink\u00f6p och leverant\u00f6rer.\nHar goda kunskaper i Excel och \u00e4r bekv\u00e4m med att arbeta med data\nTalar och skriver obehindrat p\u00e5 svenska och engelska\nGod systemvana och f\u00f6rm\u00e5ga att snabbt s\u00e4tta sig in i nya system. Erfarenhet av SAP och \u00e4rendehanteringssystem \u00e4r starkt meriterande.\nErfarenhet av ink\u00f6p, projektledning, processf\u00f6rb\u00e4ttring eller koordinering \u00e4r meriterande.\n\nR\u00e4tt person f\u00f6r rollen \u00e4r positiv, nyfiken och l\u00f6sningsorienterad. Du tar egna initiativ, driver dina fr\u00e5gor fram\u00e5t och \u00e4r bekv\u00e4m i en verksamhet d\u00e4r arbetss\u00e4tt och f\u00f6ruts\u00e4ttningar kan f\u00f6r\u00e4ndras. Samtidigt \u00e4r du prestigel\u00f6s, samarbetsorienterad och m\u00e5n om att bidra till teamets gemensamma leverans.\nOm anst\u00e4llningenDetta \u00e4r ett konsultuppdrag p\u00e5 initialt 10 m\u00e5nader, med ambitionen att d\u00e4refter \u00f6verg\u00e5 i en direktanst\u00e4llning hos v\u00e5r partner.\nOmfattning: Heltid\nStart: omg\u00e5ende\nPlacering: G\u00f6teborg\n\nKom ih\u00e5g att vara snabb med din ans\u00f6kan d\u00e5 vi g\u00f6r l\u00f6pande urval av kandidater. Annonsen kan st\u00e4ngas innan tj\u00e4nsten \u00e4r tillsatt om vi har g\u00e5tt vidare till urvals- och intervjufasen.\nOm OIOV\u00e5r passion \u00e4r att hj\u00e4lpa dig till r\u00e4tt roll och arbetsplats.\u00a0Vi \u00e4r samtidigt medvetna om att du \u00e4r kr\u00e4sen\u00a0och v\u00e4ljer med omsorg inf\u00f6r n\u00e4sta karri\u00e4rsteg, det skulle vi ocks\u00e5 g\u00f6ra. D\u00e4rf\u00f6r arbetar vi dedikerat i rekryteringsprocessen f\u00f6r att l\u00e4ra k\u00e4nna dig och dina ambitioner. Vi tror n\u00e4mligen att m\u00e4nniskor p\u00e5 r\u00e4tt plats har st\u00f6rre chans att n\u00e5 sin fulla potential.\u00a0Genom schyssta, okr\u00e5ngliga anst\u00e4llningsvillkor samt ett n\u00e4rvarande ledarskap arbetar vi d\u00e4refter aktivt med ditt engagemang och din utveckling. P\u00e5 s\u00e5 vis str\u00e4var vi efter att bli en sj\u00e4lvklar karri\u00e4rpartner f\u00f6r dig.\u00a0We are as picky as you are.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kungsportsavenyen 10","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.701332480157,"longitude":11.974089437484},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"OIO V\u00e4st AB","postcode":"41136","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Linn Lindgren","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"OIO V\u00e4st AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":3,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"linn.lindgren@oio.se","images":[],"published_at":"2026-08-24T09:08:54+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-25T02:59:00+00:00","updated_at":"2026-08-26T03:16:55+00:00"}}