{"data":{"id":178284,"slug":"kundtjanstmedarbetare-till-newport","type":"job","title":"Customer Service Representative at Newport","description":"Do you have a passion for service and enjoy helping people? Are you communicative, solution-oriented, and curious about customer service and e-commerce? Then you might be the person we're looking for to join Newport's customer service team in Norrk\u00f6ping.\n\nHere you'll get a varied role where you help our customers throughout their entire purchase journey and develop your expertise in customer service, products, and e-commerce.\nAs a customer service representative, you help our customers before, during, and after purchase. You answer questions about products, orders, deliveries, payments, returns, and complaints via phone, email, and chat.\nYou work primarily in Zendesk, where you register and follow up on customer cases. You're responsible for driving each case to a resolution and collaborate when needed with warehouse, logistics, finance, e-commerce, suppliers, and our stores.\nThe role also includes product guidance and work with Newport's FAQ and digital self-service tools. By identifying recurring questions, you contribute to clearer information and a better customer experience.\n\n\nYour main responsibilities\n\u2022 Provide personal and professional service via phone, email, and chat\n\u2022 Answer questions about products, orders, deliveries, and payments\n\u2022 Provide product guidance based on customer needs\n\u2022 Handle returns, exchanges, and complaints\n\u2022 Document and follow up on customer cases in Zendesk\n\u2022 Collaborate with internal departments and external partners\n\u2022 Update and develop FAQ and digital self-service\n\u2022 Contribute to better work processes and improved customer experience\n\n\nWe're looking for someone who\nYou are service-minded, engaged, and solution-oriented. You communicate clearly, work in a structured manner, and take responsibility for following up on what you start.\nYou're comfortable managing multiple cases simultaneously and can prioritize without compromising quality. You learn new systems easily, enjoy collaborating with others, and have a business-minded approach.\n\n\nQualifications\n\u2022 One to two years of experience in customer service, e-commerce, retail, sales, or a similar service-oriented role.\n\u2022 Fluent Swedish and English in speech and writing\n\u2022 Good computer skills and ability to work in administrative systems\nExperience with Zendesk or a similar customer service system is a plus. It's also advantageous if you speak and write German or have experience with e-commerce, order management, logistics, returns, or complaints. An interest in furniture, interior design, and design is a positive.\n \nWe offer\nAt Newport, you'll get a varied and developing role in a company with a strong brand, established e-commerce, and high ambitions for customer experience.\nYou'll be part of an engaged team where collaboration, responsibility, and personal service are central. You'll have the opportunity to develop within customer service, e-commerce, products, and order workflows, as well as contribute to how we develop our work processes and customer relationships.\n\n\nOther information\nLocation: Newport's headquarters in Norrk\u00f6ping\nStart date: Immediately or by agreement\nSend your application and CV to work@newport.se and mark your application with \"Customer Service Representative Newport\".\nSelection and interviews are ongoing and the position may be filled before the final application deadline. Please send your application as soon as possible.\n\n\nAbout Newport\nNewport is a Swedish-owned company that owns and develops the Newport lifestyle brand. The company designs and sells home textiles, interior details, and furniture in the upper quality segment on Swedish and international markets.\nNewport has strong e-commerce and eight physical stores. Our Flagship Store is at Nordiska Kompaniet in Stockholm. Other stores are located at NK Gothenburg and in V\u00e4ster\u00e5s, Link\u00f6ping, Norrk\u00f6ping, Steninge, and \u00c5re. The group has annual revenue of approximately 450 million SEK.\n\n\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare till Newport","description_original":"Brinner du f\u00f6r service och tycker om att hj\u00e4lpa m\u00e4nniskor? \u00c4r du kommunikativ, l\u00f6sningsorienterad och nyfiken p\u00e5 kundservice och e-handel? D\u00e5 kan du vara den vi s\u00f6ker till Newports kundserviceteam i Norrk\u00f6ping.\n\n\nH\u00e4r f\u00e5r du en varierad roll d\u00e4r du hj\u00e4lper v\u00e5ra kunder genom hela k\u00f6presan och utvecklar din kompetens inom kundservice, produkter och e-handel.\nSom kundtj\u00e4nstmedarbetare hj\u00e4lper du v\u00e5ra kunder f\u00f6re, under och efter k\u00f6p. Du besvarar fr\u00e5gor om produkter, best\u00e4llningar, leveranser, betalningar, returer och reklamationer via telefon, mejl och chatt.\nDu arbetar huvudsakligen i Zendesk, d\u00e4r du registrerar och f\u00f6ljer upp kund\u00e4renden. Du ansvarar f\u00f6r att driva varje \u00e4rende till en l\u00f6sning och samarbetar vid behov med lager, transport\u00f6rer, ekonomi, e-handel, leverant\u00f6rer och v\u00e5ra butiker.\nI rollen ing\u00e5r \u00e4ven produktv\u00e4gledning samt arbete med Newports FAQ och digitala sj\u00e4lvhj\u00e4lp. Genom att uppm\u00e4rksamma \u00e5terkommande fr\u00e5gor bidrar du till tydligare information och en b\u00e4ttre kundupplevelse.\n\n\nDina huvudsakliga arbetsuppgifter\n\u2022 Ge personlig och professionell service via telefon, mejl och chatt\n\u2022 Besvara fr\u00e5gor om produkter, best\u00e4llningar, leveranser och betalningar\n\u2022 Ge produktv\u00e4gledning utifr\u00e5n kundens behov\n\u2022 Hantera returer, byten och reklamationer\n\u2022 Dokumentera och f\u00f6lja upp kund\u00e4renden i Zendesk\n\u2022 Samarbeta med interna avdelningar och externa parter\n\u2022 Uppdatera och utveckla FAQ och digital sj\u00e4lvhj\u00e4lp\n\u2022 Bidra till b\u00e4ttre arbetss\u00e4tt och en f\u00f6rb\u00e4ttrad kundupplevelse\n\n\nVi s\u00f6ker dig som\nDu \u00e4r serviceinriktad, engagerad och l\u00f6sningsorienterad. Du kommunicerar tydligt, arbetar strukturerat och tar ansvar f\u00f6r att f\u00f6lja upp det du p\u00e5b\u00f6rjar.\nDu trivs med att ha flera \u00e4renden i g\u00e5ng samtidigt och kan prioritera utan att tumma p\u00e5 kvaliteten. Du har l\u00e4tt f\u00f6r att l\u00e4ra dig nya system, samarbetar g\u00e4rna med andra och har ett aff\u00e4rsm\u00e4ssigt f\u00f6rh\u00e5llningss\u00e4tt.\n\n\nKvalifikationer\n\u2022 Ett till tv\u00e5 \u00e5rs erfarenhet av kundservice, e-handel, butik, f\u00f6rs\u00e4ljning eller en liknande serviceinriktad roll.\n\u2022 Flytande svenska och engelska i tal och skrift\n\u2022 God datorvana och f\u00f6rm\u00e5ga att arbeta i administrativa system\nErfarenhet av Zendesk eller ett liknande kundservicesystem \u00e4r meriterande. Det \u00e4r \u00e4ven meriterande om du talar och skriver tyska eller har erfarenhet av e-handel, orderhantering, logistik, returer eller reklamationer. Ett intresse f\u00f6r m\u00f6bler, inredning och design \u00e4r positivt.\n \nVi erbjuder\nHos Newport f\u00e5r du en varierad och utvecklande roll i ett f\u00f6retag med ett starkt varum\u00e4rke, en etablerad e-handel och h\u00f6ga ambitioner f\u00f6r kundupplevelsen.\nDu blir en del av ett engagerat team d\u00e4r samarbete, ansvar och personlig service st\u00e5r i centrum. Du f\u00e5r m\u00f6jlighet att utvecklas inom kundservice, e-handel, produkter och orderfl\u00f6den samt bidra till hur vi utvecklar v\u00e5ra arbetss\u00e4tt och kundrelationer.\n\n\n\u00d6vrig information\nPlacering: Newports huvudkontor i Norrk\u00f6ping\nTilltr\u00e4de: Omg\u00e5ende eller enligt \u00f6verenskommelse\nSkicka din ans\u00f6kan och ditt CV till work@newport.se och m\u00e4rk ans\u00f6kan med \u201dKundservicemedarbetare Newport\u201d.\nUrval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdag. Skicka d\u00e4rf\u00f6r g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.\n\n\nOm Newport\nNewport \u00e4r ett svensk\u00e4gt f\u00f6retag som \u00e4ger och utvecklar livsstilsvarum\u00e4rket Newport. F\u00f6retaget designar och s\u00e4ljer hemtextilier, inredningsdetaljer och m\u00f6bler i det \u00f6vre kvalitetssegmentet p\u00e5 svenska och internationella marknader.\nNewport har en stark e-handel och \u00e5tta fysiska butiker. V\u00e5r Flagship Store finns p\u00e5 Nordiska Kompaniet i Stockholm. \u00d6vriga butiker finns p\u00e5 NK G\u00f6teborg samt i V\u00e4ster\u00e5s, Link\u00f6ping, Norrk\u00f6ping, Steninge och \u00c5re. Koncernen oms\u00e4tter cirka 450 miljoner kronor.\n\n\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Importgatan 39","full_address":null,"city":"Norrk\u00f6ping","country":"SE","latitude":58.617867001574,"longitude":16.205682698105},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Newport Collection AB","postcode":"60238","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"www.newport.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Newport Collection AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":8,"ai_vendor_counts":{"meta":6,"other":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"work@newport.se","images":[],"published_at":"2026-08-28T11:48:35+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-08-29T03:52:59+00:00","updated_at":"2026-09-03T03:05:00+00:00"}}