{"data":{"id":181008,"slug":"kundtjanstmedarbetare-till-samhallsviktigt-contact-center","type":"job","title":"Customer Service Representative at Community-Critical Contact Center","description":"Do you want to make a difference in people's everyday lives while developing in a dynamic and stimulating work environment? We are now seeking engaged and solution-oriented customer service representatives who want to be part of our professional team and help create value for our community-critical customers.\n\nAbout the Role\nAs a customer service representative with us, you are an important part of a dedicated team that supports customers around the clock via phone, email, and chat. We do not work with telemarketing or sales \u2013 our focus is entirely on providing support and service of the highest quality to our customers. You will work with varying and meaningful tasks where each day brings new challenges. With support from knowledgeable and helpful colleagues, we ensure that you have the right conditions to succeed and thrive in your role.\n\nWho Are You?\nWe are looking for someone who:\nSpeaks and writes fluent Swedish (required) and has basic knowledge of English, both spoken and written (required).\nHas good computer skills and the ability to quickly learn new digital tools and systems, which is valuable as we work in our customers' systems.\nThrives in a fast-paced environment and has a natural drive to help people by solving their problems efficiently and professionally.\nIs skilled at handling administrative tasks and learns new information quickly.\nAppreciates variety in your work, where no two days are the same.\nIs self-driven and takes responsibility, while also valuing teamwork and shared goals.\n\nCustomer service experience is a merit but not a requirement \u2013 we are looking for the right person with the right attitude!\n\nWhat We Offer\nWith us, you become part of an unpretentious and dedicated team of approximately 40 competent colleagues who together deliver top-class service. We offer an inspiring work environment where you have the opportunity to make a difference every day. Here we support each other, celebrate successes together, and work toward a common goal \u2013 contributing to a safer society.\n\nPractical Information\nThe position is based at our modern headquarters in Pite\u00e5, with an employment level of 50\u2013100%. Working hours are day\/evening and weekends, or evenings and weekends only. Employment begins immediately and runs through December 31, 2026, with the possibility of extension.\n\nWe conduct recruitment on an ongoing basis, so submit your application as soon as possible!\n\nAbout YouCall\nYouCall Sverige AB, a part of SOS Alarm, is a community-focused Contact Center offering services within customer service, support, incident reporting, and switchboard services. With us, you have the opportunity to work in an organization that values quality, commitment, and development. We currently have 73 employees who together create value for our customers and society.\n\nLearn more about us at www.youcall.se and apply through our website.","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare till samh\u00e4llsviktigt Contact center","description_original":"Vill du g\u00f6ra skillnad i m\u00e4nniskors vardag och samtidigt utvecklas i en dynamisk och stimulerande arbetsmilj\u00f6? Vi s\u00f6ker nu engagerade och l\u00f6sningsorienterade kundtj\u00e4nstmedarbetare som vill bli en del av v\u00e5rt professionella team och bidra till att skapa v\u00e4rde f\u00f6r v\u00e5ra samh\u00e4llsviktiga kunder.\nOm rollen\nSom kundtj\u00e4nstmedarbetare hos oss \u00e4r du en viktig del av ett sammansvetsat team som st\u00f6ttar kunder dygnet runt via telefon, mejl och chatt. Vi arbetar inte med telemarketing eller f\u00f6rs\u00e4ljning \u2013 fokus ligger helt p\u00e5 att ge st\u00f6d, support och service av h\u00f6gsta kvalitet till v\u00e5ra kunder. Du kommer att arbeta med varierande och meningsfulla uppgifter d\u00e4r varje dag erbjuder nya utmaningar. Med st\u00f6d fr\u00e5n kunniga och hj\u00e4lpsamma kollegor s\u00e4kerst\u00e4ller vi att du har r\u00e4tt f\u00f6ruts\u00e4ttningar f\u00f6r att lyckas och trivas i din roll.\nVem \u00e4r du?\nVi s\u00f6ker dig som:\nTalar och skriver flytande svenska (krav) och har grundl\u00e4ggande kunskaper i engelska, b\u00e5de i tal och skrift (krav).\nHar god datavana och f\u00f6rm\u00e5gan att snabbt kunna s\u00e4tta dig in i nya digitala verktyg och system vilket \u00e4r en merit d\u00e5 vi arbetar i v\u00e5ra kunders system.\nTrivs i ett h\u00f6gt tempo och har ett naturligt driv att hj\u00e4lpa m\u00e4nniskor genom att l\u00f6sa deras problem effektivt och professionellt.\n\u00c4r skicklig p\u00e5 att hantera administrativa uppgifter och har l\u00e4tt f\u00f6r att ta till dig ny information.\nUppskattar variation i arbetet, d\u00e4r ingen dag \u00e4r den andra lik.\n\u00c4r sj\u00e4lvg\u00e5ende och ansvarstagande, samtidigt som du v\u00e4rdes\u00e4tter lagarbete och gemensamma m\u00e5l.\n\n \nErfarenhet inom kundservice \u00e4r meriterande men inget krav \u2013 vi s\u00f6ker r\u00e4tt person med r\u00e4tt inst\u00e4llning!\nVad vi erbjuder\nHos oss blir du en del av ett prestigel\u00f6st och sammansvetsat team med ca 40 kompetenta kollegor som tillsammans levererar service i toppklass. Vi erbjuder en inspirerande arbetsmilj\u00f6 d\u00e4r du f\u00e5r m\u00f6jlighet att g\u00f6ra skillnad varje dag. H\u00e4r st\u00f6ttar vi varandra, firar framg\u00e5ngar tillsammans och arbetar mot ett gemensamt m\u00e5l \u2013 att bidra till ett tryggare samh\u00e4lle.\nPraktisk information\n Tj\u00e4nsten \u00e4r placerad p\u00e5 v\u00e5rt moderna huvudkontor i Pite\u00e5, med en syssels\u00e4ttningsgrad p\u00e5 50\u2013100%. Arbetstiden \u00e4r f\u00f6rlagd dag\/kv\u00e4ll och helg alt. enbart kv\u00e4llar och helger. Anst\u00e4llningen b\u00f6rjar omg\u00e5ende och p\u00e5g\u00e5r till och med 31 december2026, med m\u00f6jlighet till f\u00f6rl\u00e4ngning.\nVi genomf\u00f6r rekrytering l\u00f6pande, s\u00e5 skicka in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt!\nOm YouCall\nYouCall Sverige AB, en del av SOS Alarm, \u00e4r ett samh\u00e4llsnyttigt Contact Center som erbjuder tj\u00e4nster inom kundtj\u00e4nst, support, felanm\u00e4lan och v\u00e4xeltj\u00e4nster. Hos oss f\u00e5r du m\u00f6jlighet att arbeta i en organisation som v\u00e4rdes\u00e4tter kvalitet, engagemang och utveckling. Vi \u00e4r idag 73 medarbetare som tillsammans skapar v\u00e4rde f\u00f6r v\u00e5ra kunder och samh\u00e4llet.\nL\u00e4s mer om oss p\u00e5 www.youcall.se och ans\u00f6k via v\u00e5r hemsida.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Karl Grankvist v\u00e4g 1C","full_address":null,"city":"Pite\u00e5","country":"SE","latitude":65.292147693758,"longitude":21.487302595872},"metadata":{"region":"Norrbottens l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"Youcall Sverige AB","postcode":"94152","positions":7,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anne-Lene Andersson","employment_type":"temporary","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"YouCall Sverige AB","experience_required":true,"employment_type_label":"Tidsbegr\u00e4nsad anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0911-932 05","owner_email":"annelene.andersson@youcall.se","images":[],"published_at":"2026-08-31T16:41:55+00:00","expires_at":"2026-11-30T23:59:59+00:00","created_at":"2026-09-01T03:16:24+00:00","updated_at":"2026-09-03T06:39:49+00:00"}}