{"data":{"id":198360,"slug":"kundtjanstmedarbetare-till-seb-telefonbank-2","type":"job","title":"Customer Service Representative at SEB Telephone Bank","description":"Are you passionate about service and looking to work in a dynamic and exciting industry? We are seeking customer service representatives for SEB's Telephone Bank in Malm\u00f6 with a start date of November 3, 2026.\n\nAbout the Position\nWorking at SEB's telephone bank involves receiving incoming phone calls from private customers regarding various banking matters. You will help customers who contact the bank by phone and be SEB's voice to the outside world. SEB strives to provide its customers with exceptional service, and in your role as a customer service representative, you are expected to maintain a strong focus on professional and business-oriented service. You will work in a winning team that always prioritizes the customer's best interests.\n\nAs a customer service representative, you will primarily:\n\u2022 Help customers resolve various banking matters over the phone\n\u2022 Guide and educate our customers in digital environments and tools\n\u2022 When needed, transfer customers to other specialists within SEB\n\u2022 Maintain a strong focus on delivering high service levels and supporting customers through life's various situations\n\nThis is a direct hire position with SEB, starting November 3, 2026. You will be based at SEB's Telephone Bank in central Malm\u00f6. The position is full-time. Work shifts are scheduled between 7:45\u201320:15 on weekdays and 9:45\u201318:15 on weekends.\n\nAbout You\nWe are looking for someone with a strong customer focus who thrives working at a fast pace with the telephone and computer as primary tools. You have personal maturity, are passionate about service, and possess excellent communication skills. You are engaged, efficient, and able to prioritize when needed. You are interested in what happens in the financial industry and curious about digital development. Previous experience working in banking, customer service, or similar roles is desirable.\n\nImportant for this position:\n\u2022 Previous experience with service-oriented work\n\u2022 A genuine interest in banking and finance\n\u2022 Fluent language skills in Swedish and English\n\u2022 Comfort working with telephone and computer as tools\n\u2022 High school diploma minimum, with college preparatory education being desirable\n\nWe place great emphasis on your personal qualities.\n\nWhat SEB Offers You\nA career at SEB offers endless development opportunities and internal career paths. SEB offers you a probationary employment contract that is expected to transition into a permanent position. As an employee, you will have access to excellent benefits and become part of a forward-thinking team in an exciting development phase. The role offers great variety in engaging and challenging work where development and change are in focus. With high engagement, you and your colleagues will contribute to the telephone bank's continued success.\n\nSEB is convinced that inclusion and diversity are crucial for driving growth and innovation, delivering world-class service to our customers, and creating value for society at large.\n\nLearn more about working at SEB here: http:\/\/www.sebgroup.com\/career\n\nContact Information\nIn this recruitment, SEB is collaborating with Adecco. If you have questions about the position or the recruitment process, please feel free to contact the responsible recruiters:\n\nVictoria Johansson via Victoria.Johansson@adecco.se\nFor questions regarding registration, please contact support at info@adecco.se\n\nAs part of our quality-assured recruitment process, we use logic and personality tests. Background checks will also be conducted at a later stage. We conduct ongoing selection, so please submit your application as soon as possible.\n\nWe look forward to receiving your application!","language":"sv","is_translated":true,"title_original":"Kundtj\u00e4nstmedarbetare till SEB Telefonbank","description_original":"Brinner du f\u00f6r service och vill jobba i en dynamisk och sp\u00e4nnande bransch? Vi s\u00f6ker kundtj\u00e4nstmedarbetare till SEB:s Telefonbank i Malm\u00f6 med startdatum den 3 november 2026.\nOm tj\u00e4nsten\nArbetet p\u00e5 SEB:s telefonbank inneb\u00e4r att ta emot inkommande telefonsamtal fr\u00e5n privatkunder g\u00e4llande olika typer av bank\u00e4renden. Du kommer att hj\u00e4lpa kunderna som kontaktar banken via telefon och vara SEB:s r\u00f6st ut\u00e5t. SEB str\u00e4var efter att ge sina kunder en service ut\u00f6ver det vanliga och i din roll som kundtj\u00e4nstmedarbetare f\u00f6rv\u00e4ntas ett stort fokus p\u00e5 aff\u00e4rsm\u00e4ssig och professionell service. Du kommer att arbeta i ett vinnande team som alltid har kundens b\u00e4sta som h\u00f6gsta prioritering.\n\nSom kundtj\u00e4nstmedarbetare kommer du huvudsakligen arbeta med att:\n\u2022 Hj\u00e4lpa kunder att l\u00f6sa olika bank\u00e4renden \u00f6ver telefon\n\u2022 Guidning och utbildning f\u00f6r v\u00e5ra kunder i digitala milj\u00f6er och verktyg\n\u2022 Vid behov slussa kunden vidare till annan kompetens inom SEB\n\u2022 Ha ett stort fokus p\u00e5 att erbjuda en h\u00f6g serviceniv\u00e5 och hj\u00e4lpa kunden i livets olika h\u00e4ndelser\nRollen som kundtj\u00e4nstmedarbetare \u00e4r en direktrekrytering till SEB med startdatum den 3 november 2026. Du kommer att vara placerad p\u00e5 SEB:s Telefonbank i centrala Malm\u00f6. Tj\u00e4nsten \u00e4r p\u00e5 heltid. Arbetspassen \u00e4r f\u00f6rlagda mellan 7.45-20.15 p\u00e5 vardagar och 9.45-18.15 p\u00e5 helger.\nOm dig\nVi s\u00f6ker dig som har ett starkt kundfokus och trivs med att arbeta i ett h\u00f6gt tempo med telefon och dator som fr\u00e4msta arbetsredskap. Du har en personlig mognad, brinner f\u00f6r service och har en god kommunikativ f\u00f6rm\u00e5ga. Du \u00e4r \u00e4ven engagerad, effektiv och kan prioritera n\u00e4r det beh\u00f6vs. Du \u00e4r intresserad av vad som h\u00e4nder i finansbranschen och \u00e4r nyfiken p\u00e5 den digitala utvecklingen. Tidigare erfarenhet av arbete inom bank, kundtj\u00e4nst eller liknande \u00e4r meriterande.\n\nViktigt f\u00f6r tj\u00e4nsten \u00e4r:\n\u2022 Tidigare erfarenhet av serviceinriktat arbete\n\u2022 Ett genuint intresse f\u00f6r bank och finans\n\u2022 Flytande spr\u00e5kkunskaper i svenska och engelska\n\u2022 Du trivs med telefon och dator som arbetsredskap\n\u2022 L\u00e4gst gymnasieexamen, d\u00e4r h\u00f6gskolef\u00f6rberedande gymnasieutbildning \u00e4r meriterande\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\nSEB erbjuder dig\nEn karri\u00e4r hos SEB inneb\u00e4r o\u00e4ndliga utvecklingsm\u00f6jligheter och interna karri\u00e4rv\u00e4gar f\u00f6r dig. SEB erbjuder dig som medarbetare en provanst\u00e4llning som f\u00f6rv\u00e4ntas \u00f6verg\u00e5 till en tillsvidareanst\u00e4llning. Du som anst\u00e4lld f\u00e5r tillg\u00e5ng till goda f\u00f6rm\u00e5nserbjudanden och blir en del av ett fram\u00e5tlutat team i en sp\u00e4nnande utvecklingsfas. Rollen inneb\u00e4r en stor variation i ett roligt och utmanande arbete d\u00e4r utveckling och f\u00f6r\u00e4ndring st\u00e5r i fokus. Med ett h\u00f6gt engagemang kommer du tillsammans med dina kollegor bidra till telefonbankens fortsatta framg\u00e5ng.\nSEB \u00e4r \u00f6vertygade om att inkludering och m\u00e5ngfald \u00e4r avg\u00f6rande f\u00f6r att driva tillv\u00e4xt och innovation, leverera service i v\u00e4rldsklass till v\u00e5ra kunder samt skapa v\u00e4rde f\u00f6r samh\u00e4llet i stort. \nL\u00e4s mer om hur det \u00e4r att jobba p\u00e5 SEB h\u00e4r: http:\/\/www.sebgroup.com\/career\n\nKontaktuppgifter\nI den h\u00e4r rekryteringen samarbetar SEB med Adecco. Har du fr\u00e5gor om tj\u00e4nsten eller rekryteringsprocessen \u00e4r du varmt v\u00e4lkommen att kontakta ansvariga rekryterare:\n\nVictoria Johansson via Victoria.Johansson@adecco.se\nHar du fr\u00e5gor ang\u00e5ende registrering, var god kontakta supporten via info@adecco.se\nSom en del i v\u00e5r kvalitetss\u00e4krade rekryteringsprocess anv\u00e4nder vi oss av logik- och personlighetstester. Det kommer i senare skede \u00e4ven genomf\u00f6ras bakgrundskontroller. Vi g\u00f6r l\u00f6pande urval s\u00e5 skicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. \nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Norra Neptunigatan 42","full_address":null,"city":"MALM\u00d6","country":"SE","latitude":55.606162405705,"longitude":12.988326595552},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Adecco Sweden Aktiebolag","postcode":"21118","positions":5,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.adecco.com\/sv-se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Victoria Johansson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Adecco","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":10,"bot_views_count":1,"ai_vendor_counts":{"meta":4,"other":2,"openai":1,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"victoria.johansson@adecco.se","images":[],"published_at":"2026-09-07T13:21:39+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-08T03:52:48+00:00","updated_at":"2026-09-16T03:11:54+00:00"}}